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Keith B
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Are u haul 24/7 share was not honored when we tried to pick it up originally and had to be relocated to the other location.
Joaquin FThe gate code was never sent to me because the keypad was broke. at this location and no one was in the office had to spend 15 mins on hold and ask how to even drop off my truck. had to jam my keys into a locked dropbox with no drop area i had to pry the box open practically. what a hassle.
Marcella RThe employee was rude and in a hurry
KRISTIAN HThey are very reliable and safe trucks, very clean and very friendly staff. I am very happy and very grateful. Merci.
ERNESTO ACharge too much for 4 hours overcharge
Alicia DThe location was set back a ways off the street, made it a little hard to find.
Janine DVery helpful great customer service
Guadelupe RThanks
wilfred fWhen booking a van on line the process is very lengthy and once in person to pick up the key, The agent on the counter had additional questions such as a 3rd contact name and phone # it felt like I was buying a house process.
primitivo RThe gate was closed and had to wait for someone to come and open the gate.
Ari KI just wish the location was open earlier. I do not have any problem using the app to check in on my own, but when I was there I realized that I needed a bigger truck so I was happy to have the rep there and the office open.
Ricardo VExcellent service
Cesar RHelpful staff, was in and out in less than 3 minutes!
JOSE GExceptional customer service taking care of me and my needs in a timely fashion thank you
GARY Dgreat customer service
MADELINE GIDK
NANCY PThe customer service was very good. They were very helpful.
JOSEPH TClerk was professional but a bit angry
ALDAM HService was not very pleasant
ERIKA JI originally selected a drop off location near my moving destination and instead I was turned away by any near (within 10 miles) U-Haul drop off location because they were all full. I am not sure why selecting a drop off location is part of the process if it is not upheld. After calling the local Uhaul dispatch, I instead had to drive 15-20 miles out of the way to a different location. I arrived to the location where a gentlemen originally turned me down because he said he could only have 4 trucks on site at a time even though only two were in his lot. He instructed me to take the Uhaul down the street to a bigger drop off. I simply informed him of the text confirmation which had the address for his specific location and then all of sudden he was able to read my truck # and full name on his computer. This was by far the worst experience I have had with Uhaul. I will personally use other options in the future.
Ronald CExcellent customer service
MOISES RThe inside could use some cleaning . Like after each return use. Very helpful staff. I still havent recieved my closings statement. That day there was a problem with the system with regarding the fuel. Which is why i didnt get one.
HERNAN GStaff help me with my online reservations. The online application was not working right so I went into the office. They They were able to assist me better than the reservation online.
DESTINY PThe back of the truck that I rented was dirty and I had to sweep it out before I used it and again afterward which was OK, sweeping it out afterward, but not before. That was the problem. Other than that, it was great!
Charline MThey charge for 6 hrs only I ended up paying like $98 for less than 24r plus mileage
Leticia RMore miles free
Maria GSeriously the best customer service ever. This location is clean, well organized and prompt to pleasing the customer and creating the best experience. 100/10 in my book.
Jose LNothing. Thank you to the staff for all their help. Excellent customer service.
Giovanna PCustomer service is excellent at security public storage
Robert CThe woman who assisted with my reservation was knowledgeable and very helpful. Pick up site clean, neat and very efficient. Excellent service and efficient
chris sThe managers at this location are very nice. And so helpful. I recommend them always.
AMELIA DThe location was hidden and the guy was not aware that I was to drop it off.
Daniela SCustomer Rep. could of went into detail about the return process using the App. This would have benefitted me when I returned the truck after hours.
David DThe battery for my rental died after getting to my new apartment. I had to get a ride to an auto parts store, buy jumper cables and jump the car. The staff was nice but everything else in from my experience was not up to par especially since I had to buy $20 jumper cables.
Jarred PThe car was dirty, I didn't receive a dolly that I payed for. The rest was fine.
Anna MGreat costomer service!
gilberto bGood job !
Marco DStaff was very helpful and willing to go the extra mile. Thank you to Adrian Perez! Will recommend to a friend.
Antoine MGreat Customer sevice
Veronica RThe gentleman that I turned the truck into named Frank. Was extremely rude. He refused to help me and would not even open the gate to allow me to exit. I attempted to get a receipt he again refused to help, he repeatedly "rolled" his eyes and " huff" when I inquired about how much I would owe. It was as if I was bothering him. He was very hostile and aggressive and I ultimately I felt very uncomfortable.
Aaliyah SThe service levels I have received from this location are absolutely egregious. From the start, I was marked for a 1/4 tank of gas and given 1/8th tank. The representative was so lazy he refused to look at the vehicle with me prior to leaving. Additionally, I was refunded $240. A week later, I still have not been refunded even though I have a receipt from their system showing a refund! when i called to ask them what was going on, I was continuously berated by a woman that should be nowhere near a phone. With a total lack of any customer service abilities, she told me the refund wasn't their issue and to call someone else, who she never gave me a number too. This place is deplorable - their staff, their service, their tactics. I will carry a sofa on my back 300 miles up the 5 freeway before I would ever give this location a penny of my money. In fact, they still have my money that they legally have to refund to me. When I asked for the Field Service Manager's number, the representative laughed at me. I guess they don't take anything seriously here.
Brian CThe website for Uhaul went down and it took an hour after i was suppose to pick up the uhaul to work and get me my rental. I ended up returning the uhaul late due to that fact and the workers hooked it up the right way due to that hour i was waiting. Plus they were mice and generous. Will be sure to let friends and family know to pick this location
Johnny RKeep current staff employed. They're very good at their job
jose rVery small parking lot. The attendant had to move another vehicle so that I could drop off the moving van. Quick return.
Robert OI returned the truck with same amount of fuel, why did I get charged $26 for easy fuel sales? I can't get a hold of anyone there
Mariano BMake sure when I pick up the equipment to be clean also I was sent to a different location to pick up my truck -:(
Arturo PGio was great to help me with getting my Uhaul. I highly recommend this facility because customer service is superior. I will come back again!
GERLY AFelt forced to purchase insurance because vehicle was not cleaned nor inspected before I got there. I did not want to be blamed for something I did not do.
Hazel PExcellent customer service
elizabeth AExcellent customer service
elizabeth AGreat service
Alaisea Pfire the guy that worked that day. customer service is beyond his conception.
HAIM KI am not pleased with my experience. I reserved the truck in the morning, but when I got there I canceled the order because it was too small. I was charged $47,44 and never even used the truck. I want my money back. Please call me 2096010308 Chris
Chris RWe reserved online and the unit was not available at this location, they sent us to a much further location and this was an huge inconvinience, plus we had to pay the extra milaege to get to and from. Plz let me know hoy the location guarantee works Thank you-
Jose BI feel I was overcharged for a refuelinG. Between my refuel and what the company said they refueled the vehicle it took 6 gallons to go 35 miles. Customers should be given a per gallon mile estimate for the vehicle so that they can refuel according to mileage and not have to guess. Ripoff scam.
rodney GNo improvement necessary. The person who helped me, Martha, was very helpful.
GERLY A