I originally selected a drop off location near my moving destination and instead I was turned away by any near (within 10 miles) U-Haul drop off location because they were all full. I am not sure why selecting a drop off location is part of the process if it is not upheld. After calling the local Uhaul dispatch, I instead had to drive 15-20 miles out of the way to a different location. I arrived to the location where a gentlemen originally turned me down because he said he could only have 4 trucks on site at a time even though only two were in his lot. He instructed me to take the Uhaul down the street to a bigger drop off. I simply informed him of the text confirmation which had the address for his specific location and then all of sudden he was able to read my truck # and full name on his computer. This was by far the worst experience I have had with Uhaul. I will personally use other options in the future.Ronald C.
Trailer Rental & Towing in Chula Vista, CA at Security Public Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chula Vista, CA 91910
(& 4th Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 4h pm
- Dim : 9h am à 1h pm
Heures d'ouverture spéciales
- 6/20/2021 - 6/23/2021: Fermé
- habla español
One-Way and In-Town Local Rentals in Chula Vista, CA 91910
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Excellent customer serviceMOISES R.
The inside could use some cleaning . Like after each return use. Very helpful staff. I still havent recieved my closings statement. That day there was a problem with the system with regarding the fuel. Which is why i didnt get one.HERNAN G.
Staff help me with my online reservations. The online application was not working right so I went into the office. They They were able to assist me better than the reservation online.DESTINY P.
The back of the truck that I rented was dirty and I had to sweep it out before I used it and again afterward which was OK, sweeping it out afterward, but not before. That was the problem. Other than that, it was great!Charline M.
They charge for 6 hrs only I ended up paying like $98 for less than 24r plus mileageLeticia R.
More miles freeMaria Guadalupe B.
Seriously the best customer service ever. This location is clean, well organized and prompt to pleasing the customer and creating the best experience. 100/10 in my book.Jose L.
Nothing. Thank you to the staff for all their help. Excellent customer service.Giovanna P.
Customer service is excellent at security public storageRobert C.
The woman who assisted with my reservation was knowledgeable and very helpful. Pick up site clean, neat and very efficient. Excellent service and efficientchris S.
The managers at this location are very nice. And so helpful. I recommend them always.AMELIA D.
Customer Rep. could of went into detail about the return process using the App. This would have benefitted me when I returned the truck after hours.David D.
The battery for my rental died after getting to my new apartment. I had to get a ride to an auto parts store, buy jumper cables and jump the car. The staff was nice but everything else in from my experience was not up to par especially since I had to buy $20.00 jumper cables.Jarred P.
The car was dirty, I didn't receive a dolly that I payed for. The rest was fine.Anna M.
Great costomer service!gilberto B.
Good job !Marco D.
Staff was very helpful and willing to go the extra mile. Thank you to Adrian Perez! Will recommend to a friend.Antoine M.
Great Customer seviceVeronica R.
The gentleman that I turned the truck into named Frank. Was extremely rude. He refused to help me and would not even open the gate to allow me to exit. I attempted to get a receipt he again refused to help, he repeatedly â€œrolledâ€ his eyes and â€œ huffâ€ when I inquired about how much I would owe. It was as if I was bothering him. He was very hostile and aggressive and I ultimately I felt very uncomfortable.Aaliyah S.
The service levels I have received from this location are absolutely egregious. From the start, I was marked for a 1/4 tank of gas and given 1/8th tank. The representative was so lazy he refused to look at the vehicle with me prior to leaving. Additionally, I was refunded $240. A week later, I still have not been refunded even though I have a receipt from their system showing a refund! when i called to ask them what was going on, I was continuously berated by a woman that should be nowhere near a phone. With a total lack of any customer service abilities, she told me the refund wasn't their issue and to call someone else, who she never gave me a number too. This place is deplorable - their staff, their service, their tactics. I will carry a sofa on my back 300 miles up the 5 freeway before I would ever give this location a penny of my money. In fact, they still have my money that they legally have to refund to me. When I asked for the Field Service Manager's number, the representative laughed at me. I guess they don't take anything seriously here.Brian C.
The website for Uhaul went down and it took an hour after i was suppose to pick up the uhaul to work and get me my rental. I ended up returning the uhaul late due to that fact and the workers hooked it up the right way due to that hour i was waiting. Plus they were mice and generous. Will be sure to let friends and family know to pick this locationJohnny R.
Keep current staff employed. They're very good at their jobjose R.
I returned the truck with same amount of fuel, why did I get charged $26 for easy fuel sales? I can't get a hold of anyone thereMariano B.
Make sure when I pick up the equipment to be clean also I was sent to a different location to pick up my truck -:(Arturo P.