Customer Reviews for Self Serve Lumber Co
(Concessionnaire U-Haul dans le voisinage)

106 évaluations

2500 N US 127   Saint Johns, MI 48879

(989) 227-1834

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 9h30 am à 4h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(989) 227-1834

2500 N US 127
Saint Johns, MI 48879

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 9h30 am à 4h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Provide the U-Haul location with a newer computer the one they have seems to old and out dated uhaul should provide their retail locations with equipment that works because that part took longer then hooking the trailer up

John J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW BRIAN R. 
Évaluation :
3

Don't tell customers you will not charge them for mileage to go pick up a truck because you won't bring it to their uhaul location, then charge them anyway. Poor business practices!!!

Danelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Quick and efficient no improvement needed. Staff was very pleasant and nice.

Christina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH LYNN N. 
Évaluation :
4

I was startled to discover the gas tank was filled to just over a half tank. I expected it to be fully fueled. I refilled it to the level of gas that I received it. I took photos of the gas gauge at the beginning and end that I cn share, but I haven't found a place to do so - either here or on my phone check in.

Ellen H. 
Évaluation :
3

When the customer tells you that they are going to return the equipment to another location explain that it is an extremely large charge first or offer other equipment before saying okay I will extend your rental time and send you on your way. Then later you end up having to return the equipment back to where you rented it because the charge was four times the original rental cost. Which in turn added one and one half hours to your trip and an additional 20 $in fuel charges.

Christopher B. 
Évaluation :
5

My GPS and phone wanted me to go to a location south of St. Johns U-Haul store. Had to call and make sure where the location was for pick up

MARY JEAN S. 
Évaluation :
5

We picked up our rental in wet, rainy conditions. The employee that helped us was smiling, friendly, quick, and thorough. No issues at all. Very much appreciated.

Pat E. 
Évaluation :
5

They where closed last night at 7,4pm. I have pics and video of trailers condition. Thats again .

robbie H. 
Évaluation :
1

Was charged 50 dollars more than what I was quoted despite returning trailer prior to rental deadline. Dealer then just told me to call the 1-800-Uhaul number. Terrible experience, this location is not recommended.

Cody T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
4

The staff was very helpful

Tony G. 
Évaluation :
5

Amazing and so easy

James G. 
Évaluation :
4

Make sure that the customer knows that the equipment can be dropped off after hours. This may have been somewhere in the paperwork, but I didn't remember seeing it.

Kimberly R. 
Évaluation :
1

The person was an ass, I wouldn't take my dog there!

Richard E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barb B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
3

It was clean, but the gas tank was not full like the dealer had said it would be. The link he sent to dispute anything had expired & I was on a timed schedule, so I couldn't go back in and dispute it with him. Still filled it back up to full. Just do better in making sure your vehicles are FULL!

rebecca M. 
Évaluation :
5

Great service. Mileage is a little high but good pricing altogether

Dannyle J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dana J. 
Évaluation :
5

Had help put the trailer on since its an automatic ball hitch style. In the past i never had used a system like this before, he showed me all the tie downs were along with what to watch out for. I would come back to self serve lumber co again.

aaron L. 
Évaluation :
5

Another great rental from U-Haul and Charlie at self-serve lumber. Very clean and good working truck, professional people, I think this is my 6th or 7th time using them and every time it's been a great experience. It's also very affordable and a no-brainer

john K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dakota K. 
Évaluation :
4

I was charged a fee that I wasn't aware of existing. And I'm pretty mad about it. I will not be recommending uhaul because of this. I am on a limited budget and an extra 20 $fee is a lot to unknowingly get hit with

Kellie B. 
Évaluation :
5

We rented for local moves 4 times in 2 weeks. The way Guy and Charlie treated us was nothing short of exceptional. Then, on our last move that was out state, we had a major change occur. I called u haul, their agents went over and above and found a solution. Then, once again, Guy stepped in to make everything work fair, and smooth. In today's world where most large companies advertise one thing and rely on small print to deliver less, u haul has proved to be far more than an exception. Great people, clean and nice vehicles, innovative loading and moving accessories for added ease... And good pricing. I'm extremely satisfied with everything. It's a no brainier, use u haul.

john K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank A. 
Évaluation :
5

It was a completely positive experience & I will definitely use Uhaul through this location next time I need to move large items.

Kimberly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crista F. 
Évaluation :
3

Rented a 15' van to move some things to storage (locally). I took their word for it that the fuel was at "full" at the time of rental. I should have looked. I drove the vehicle for approx. 15 miles before returning it. When I re filled the gas, it took 9,6 gallons. I mentioned this to the rental location and they made call. I was reimbursed for 5 gallons. Apparently the guy on the phone thinks the vehicle gets less than 4 miles to the gallon. Never believe what you are told and only half of what you see.

mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt S. 
Évaluation :
1

I walked in and the owner says to me "hey pudge" which was a knock on my weight. Then he tried to charge me for 2 days when I only needed it for one day

John J. 
Évaluation :
2

Charged me double rental fee when I only had the trailer for 6 hours

Connie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

nothing

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin A. 
Évaluation :
5

Very helpful fro beginning to end! I have rented there 3 times so far, and every time was top notch service and customer care.

ANNE L. 
Évaluation :
5

I had a totally positive experience. The service was quick and easy. I would recommend this dealer and only give positive comments.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX JON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn P. 
Évaluation :
5

Excellent customer service and very thorough.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

I had to wait about 10 minutes for my information to be approved before I could take the truck.

Alec H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimmy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARVID S. 
Évaluation :
5

Excellent customer service.

Matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffey Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank L. 
Évaluation :
3

The right turn indicator and brake light bulb was burnt out. I was raining so I hooked up the trailer but the UHaul rep didn't want to inspect the hook up. Obviously, I couldn't brake and check the bulb at the same time.

Dan G. 
Évaluation :
3

I was charged for going over Miles you should let your customer allotted Miles for picking up the truck and going to the house that they are moving from U-Haul said I would over in my miles and I don't agree with you guys charging from going straight from the U-Haul place to my home when it was only 10 minutes

Tara W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsay B. 
Évaluation :
5

as I stated the problem was u haul...Who needs free storage? how bout a repeat customer discount. We will need another truck in 2 weeks. Hope that goes better.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

My experience was great. First time to use a car hauler trailer and I was impressed with the ease.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
2

always call the customer if they are late, dont just give the reservation to the others without asking.

KEVIN G. 
Évaluation :
1

When I returned the trailer I was charged for four days even though I brought it back a day early. I will never use U-Haul again for any reason. I am stopping payment until I am refunded the one extra day I was charged.

Jeffrey J K. 
Évaluation :
5

Friendly staff. Thorough and accommodating

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james O. 
Évaluation :
4

Choice of trailers was very limited (had only one available when I needed it). Smaller trailer than I wanted, but all that was available.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

Very helpful

JEREMY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAN F. 
Évaluation :
5

U-Haul was dropped off after hours.

Denise U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah P. 
Évaluation :
5

Easy rental ( but ur software needs some upgrading) pleasant friendly staff both at rental, drop off and phone customer service

Nancy D. 
Évaluation :
5

Very friendly and courteous store owner assisted with changing the online Uhaul order I had trouble placing and entered in the correct dates and equipment for me. The little bit of hassle he saved me during my stressful move was a much appreciated gesture. I would highly recommend using this Uhaul location-Self Serve Lumber in St. Johns. Thank you again to owner, Guy!

Brandy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
1

Just told me couldn't check in trailer until car was off.No assistance what so ever

JOHN D. 
Évaluation :
5

These people are so friendly and down-to-earth I'd recommend them anytime.

Garry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
5

This is The second or third time I've rented from this location. They are great to work with and readily take care of any issue we may have. I'd recommend this kicrion to anyone!! Michelle Perrien.

michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

Made a reservation for a pick up truck in Carson City Mi got a call that they didn't have one so they got a 10ft for me in St johns mi if I want it I asked the lady if it was going to cost more she said no same price 53,75 $ and I could drop the truck off in Carson City without any problem so I said ok get to the pick up spot and they can't get the system to not charge me a deposit so they call Uhaul support and get told its a known issue and that they should try doing a new order at same rate so they do that same problem call support back get district manager Dustin and he says let him see what he can do and he will call back when he calls back he tells them to do it as a paper write up and Carson City should be able to fix it cause not all the spots are having the issue so we take the truck do what we needed which at this point it had be almost 2hrs of waiting to just pick up drop truck off in Carson City at our original pick up spot and they don't know what to do even with me handing them my paper copy write up so the guy says I will take your information and call to find out how to charge it so I go home and the next day I look at my bank account and find they charged me 127,99 $ when they said it would be 53,75 $ so I send an Email to customer service and the next day I get an Email back from Dustin the regional district manager and he says that I got charged more cause I didn't return the truck to the right spot and that I should have paid even more so I Email back saying that its crap and that I want to take it higher up cause I don't feel its right to blame the customer for their mistakes and now they have charged me a second amount of 5 $and still have not heard back on any way they are going to make things right so no I am not very happy with this company

Amanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey F. 
Évaluation :
5

Very helpful and friendly

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave L. 
Évaluation :
1

They say you will get reinbersed for miles n days not used on a one way rental. Lies is what that is will never use this location or U haul again.

Chris S. 
Évaluation :
2

Additional training for the personel. we did not do a walk around of the truck and there was damage to it that I found later.

Roger A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex T. 
Non les évaluations ont été soumises pour cet établissement.

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