Got to the location to pick up the truck in which it was not there. Gentleman that we first spoke to was extremely rude about it when I asked what do we do now and he directed us to the 800 number and walked away so we called the 800 number was on hold for 20 minutes And they were trying to figure out where our truck was. Our truck was returned. We picked it up at 10:30 which was an hour later than what we were supposed to had no appliance dolly that we rented. Overall experience very stressful.
Carrie B
Self Serve Lumber Co
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Saint Johns, MI 48879
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisWhen we picked up the truck, we had to do so at a location we didn't choose as the one we selected had no trucks. When I asked, the woman on the phone said they only had 2 larger trucks and both had reservations. She couldn't tell me why my reservation didn't guarantee me a truck. The pickup location were we ended up was very smooth and professional. However, the truck was sandy, dirty, and had dead leaves in the back. The cab had dirty seats and smelled of smoke.
Eileen RI relly enjoyed my experience! With it being my frist time, the site worker was super helpful in explaining everything to me and answering all my questions! I even called back to this cite and he was beyond helpful when I was lost in Grand Rapids.
Allison NReserved a 20 foot truck and thay gave it to someone else thay suck. No u haul sign hard to find.
Michael MGreat service truck was ready on time and quick and easy
JASON C