The call to the main UHaul phone number was very helpful. I was able to get a one way truck at a discount and extra miles that ended with no extra charges at the end.
Scott R
Customer Reviews for Self Storage at Tehaleh
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield was disgustingly dirty!
Gayle CVery nice agent.
kathy aBen and Emily were incredible, making the process easy and stress free. We had last minute changes Ben could accommodate, and he gave us a thorough rundown of everything. Easiest move experience we have had.
Jessica CThe van's storage bed was quite dusty, and included small bits of crushed rock. Interior windshield need cleaning. That aside, overall it was a good rental.
Jon WNo improvements necessary.
Terry PAll good. Checkout was easy as was drop off. Truck was clean and ran well.
Steve LEasy and hassle free rental facility. Staff was super friendly and professional. Curious as to why this location is so quiet though. No music? Not sure how the staff deals with that all day!
Samantha MAs always, Emily was great and everything went smoothly. And the cargo van was awesome.
Adam LFor some reason I couldn’t book the size truck we wanted nice that day online, but I called and they had one. Great people. Truck was clean and drove well. No complaints.
Steve LDropped off after hours with limited cell service; this made the app process slow and trying. I spoke with the office the next day and was very satisfied with their confirmation of delivery.
Michael CGreat service - friendly and helpful. Will recommend to friends and family and will also use again in the future!! Thanks so much!
Brian LComplete opposite of pick up. The app doesnt work here as there is very little cell reception but the gentleman behind the counter was super helpful and got us quickly checked out and on our way. This is what places should aspire too!
John MGreat customer service at the Bonney Lake location! The gentleman that helped me was very helpful!
Mario LKinda out of the way for me, but the customer service was excellent.
Robin ROnly minor thing, have blankets loaded and ready to go. There is poor cell service so mobile pick up is not really an option here. I don’t blame them for this though U-Haul called me and switched my reservation last minute.
James HFriendly, helpful staff.
Pam LVery easy to pick up and take back.
David vVan was in excellent condition and clean. Tank was full with gas, and customer service was excellent. Thanks, and looking forward to doing business again.
Steve MHave clean and maintained eqpt
Ronald DGreat location, very efficient and quick to get you taken care of.
JACOB TNo truck available at rez time. They finally got me a different truck which was supposed to be same rate but reciept shows higher rate. He said he would put in for the $50 guarantee credit but dont see it. Please give credit and only charge the 15 foot rate
PATRICK P265 dollars to travel 60 miles? Gas tank at 3/8 at time of rental. Trash inside cab. Never again.
ERNEST HThe folks at this location always provide a great experience. We will only go to this location for that reason.
Jake SI went to two facilities express in puyallup Meridian which was not well maintained and the guy who helped us was giving us a u haul that was dirty, and full off mud. However, this guy was kind enough to connect us us with Tahaley in Bonneylake after we rejected the dirty UHAUL. At Bo
MARY KI asked for smaller 12 ft truck. I was told that they are nit available. I was given a 15 ft truck which costs more. I could clearly see there are two trucks outside. I was up sold even when i dont need a large truck.
MURALI GКачество обслуживания на высшем уровне Советую всем!!!
Oleksandr TI have rented from this location 3 times never had a problem. The staff is awesome
Linda MInternet service is super weak to nonexistent at this site…. Beautiful new facility and super nice staff
christine lEmily was great at the front desk. Quick and easy to get a truck for the day.
Erik RThe only issue I ran into was the service in that Bonny Lake Location. When I was trying to return the truck via the app outside of the U-Haul office, the service was so bad that the app wouldn’t load. Therefore I couldn’t take upload a picture of the gas, I couldn’t even into it the mileage.
WILLIAM EClean your trucks cabs. It was so dirty and smelled ikea someone pooped in it.
KATHERINE AThe staff was never in the office, the truck had multiple warning signs on, it smelled like cigarette smoke.
BRIAN WThis is the second time that I've rented a cargo van from this location. The young lady running the office does a good job at managing things by herself. The issue I have is that the "Change Oil" light is still being displayed on the panel of the van. No one has taken this vehicle to the shop in the month since I last rented it. I wonder what would happen if the engine froze up because there wasn't any oil in it or the oil was too old? Someone from your maintenance crew really needs to get out there and maintain that van!
JACQUELINE MFirst off, we were supposed to return the truck to the Buckley location. We got a call the afternoon before and told us that that Buckley lot was full and that we would have to take it to Tehaleh the next day which was out of our way. When we got there, they were closed and so we waited and then I made a phone call to the mobile key drop off and then the guy showed up while I was on the phone with the mobile U-Haul representative. My husband asked him they would waive any additional charges cause we were an hour late. The lot was full of trucks and no customers anywhere, so there was no sense of urgency that we had to return it, but he still charged an extra day which really pissed us off. Next time we will use Penske.
Angie EVan needs oil change.
JAMES MU haul asked “how many miles do you expect to drive”? I replied “about 40” yet, when I brought the van back I had only driven about 34 miles +\- . U HAUL CHARGED ME FOR THE PRICE FOR MY ESTIMATE “NOT” my actual miles driven. Aside from being over charged for the miles driven the van was brand new ( as expected ) and was in great condition, I brought the van back completely filled with fuel and cleaner than I picked it up.
GREGORY HThis truck was worn out and dangerous to customers. The doors did not fit right and the driver's window was very difficult to impossible to roll down. This would have been dangerous in a fire or accident situation. Mechanically, the truck was okay but the only positive I can say about the truck was the heater worked well. I think UHaul keeps their trucks on the road far too long and this truck was evidence of that.
ROBERT MGuy working the counter should not be allowed to deal with customers. Completely rude for no reason whatsoever.
ROBERT TU-haul person who was there to assist with rental is very toxic.
MARLO BThe people working at the storage where I picked up were rude. Talked to me like I was a child when I picked up then when I didn’t feel comfortable re-parking the vehicle when I dropped off they made it seem like a huge deal.
JESSICA AThe drop-off experience was the worst I ever had with UHual. I arrived to drop off the rental truck and I was not only greeted but given an attitude. There was a big guy who was probably not in a good mood today. He gave me his attitude and never paid any attention to my questions. Last night I called UHual customer service and asked where to drop off the truck and I was texted the address. I asked them what would happen if the gas tank was way more than when I picked it up, and I was told that I would be credited for the extra gas in the tank when I dropped off the truck. Today when I arrived at the location, I asked about the credit for the gas, I was rudely referred to Customer service.
HAROON HEmily is a great person to rent from. Honest, fair and kind. I’ll definitely refer friends and family to this U-Haul location.
JEFFREY AAvailability seems hit or miss. I would update this to be on the cautious side versus losing trust with customers and having to reschedule.
Sierra RThanks for the service!
EDGAR ARental was seamless from start to finish.
Kathleen RWe canceled the truck but they are not returning money
Sanislav TBeautiful location, fast and easy process to rent a truck..no kidding..like in and out in 5 minutes fast...super nice staff! If you have some spring cleaning to do, I would absolutely recommend this location in Bonney Lake.
Christine SExcellent service. Although one of the computer systems went down, the ladies in the office managed without a hitch. Really nice people, glad we decided to rent through this location!
Jacob SKeep up the excellent vehicles and service personel
Gary SThis was a storage facility on partially developed land (average rating for location). The truck we rented was clean on the outside and seemed to be well maintained. However inside the cab, the floor boards were covered in dried dirt, there was some sort of liquid that was spilled on the inside driver door panel near the door hinge and the cloth seats had white stains on the headrest. That being said, it's a uhaul rental/storage facility on land still being developed. I would DEFINITELY recommend to ALL Bonney Lake residents. It's a helluva lot closer than going to Sumner. 👍🏿👍🏿👍🏿👍🏿
Patrizia H