Well, first of all, I would like to say when I first arrived to the store, the receptionist lady was very short with her responses and a little passive aggressive. Then it turned to very rude. Then I tried to relate to her, and we talked for about 20 minutes and when she went on for another 15 minutes or so past that I told her that because the promotion six months she's going to see me again so I'd love for her to update me in the future then she got very rude because I told her that I had to go Then to make matters worse my reservation told me that it forced itself to 4 PM and when she went to check on it, she told me that she could fix it then I got on with chat and they disconnected me that happened four times while the reception is at the U-Haul storage place was on the phone as I tried to tell her a couple things she was talking with her superior and she put her finger up to me and told me to be quiet and she shushed me multiple times when I was trying to as the customer tell her what I wanted to do as it pertain to the drop off time She did not do what I asked she did what she wanted to do in the long run. I told her I wanted to have it returned by 530. She made it 230 the next day and she told me that it was 3995 instead of 1995 which was my promotion I showed her my promotion. She said it was still 3995 that's when she started to discuss that with her boss when she was on the phone as well. After about an hour they got it fixed and I still got all my stuff done though I was late to see my kids. I didn't get to see them before their mom picked them up. It kind of ruined my night in that way Because she didn't listen to the customer it's just aggravating. I still got everything done and dropped off by 5:30 but I learned my lesson though I have the storage unit for six months. I will never refer to this place and I will do my best to refrain from using U-Haul as a resource in the future. This just seems to happen too often. the maintenance man was cool though his interaction is probably the only reason why I have a storage unit still, so good on you mate. I would call and ask for a refund, but I'm sure I would get disconnected for five times and I would still never get my money back so this is my review. Good luck to all those people in the future.Richard C.
Self Storage at Tehaleh
(U-Haul Neighborhood Dealer)
- Mon–SunDe 10 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2023: Fermé
- 12/25/2023: Fermé
- 12/26/2023: Fermé
- 12/31/2023: Fermé
- 1/1/2024: Fermé
- 1/2/2024: Fermé
One-Way and In-Town® Rentals in Bonney Lake, WA 98391
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I would say, just keep being friendly and having a great attitude towards people. Thank you for helping us out. Look forward to doing business with you all again thank you. And I would definitely recommend people to you guys.Tim C.
fraudulent charges. didnt agree to additional insurance but was charged anyways. Was quoted 29,95 for day rental and then charged 165 AND I PUT 40 DOLLARS GAS IN TOO!!!John K.
The requested hand teuck was not available but they adjusted my bill accordinglyNancy M.
No key drop box , lady at the counter is extremely rude and condescending. This is the 3rd and last time I'll do business with this location . Extremely unprofessional , and inconvenient not having a drop box for the keysJAMES R.