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Alan Aponte
Customer Reviews for Self Storage Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The only complaint I have when I was moving out I noticed a lot of mouse droppings..... I thought there were receptacles around the units to prevent this... Other than that I did not have any problems.
BARBARA CALABRO | Expérience généraleExcellent service! The location next door rented plenty and tools so that was very helpful.
Tina ThompsonVery good experience! No complaints!
Gerald Guarneri | Expérience généraleI moved my possessions back to my garage due to the cost of the storage unit. It was clean and everyone was very professional, it was just too expensive.
ellen quinn | Expérience généraleEvery thing was perfect
Susan MudlockThe employees here are great and always willing to help. Never had a problem and they worked with me whenever I needed them. Great job
lori bryk | Expérience généraleThe service was perfect. The representative was kind, and courteous.
John YeagerReally great !! Service!
edwin pelaezThe online check in was extremely frustrating and even when I called for assistance, the representative could not get me checked in. I ended up having to cancel the reservation I had made online and starting over in person at the pickup locations.
William LiesenfelderI've used other storage facilities in the past and they were nothing like this one. This place is the best storage facility I have ever used and will ever use if I ever need a storage unit in the future I give them a 10 star rating. I'd give them a million stars if I could.
James Garcia | Expérience généraleI would definitely use this storage facility again. I had no problems with security or my property being tampered with. The staff was always helpful as was the people that work at Roses Tax Service located in the same building as the storage office. Special thanks to Rose Ritchie and Fran at the tax office. Joe, Ron and the other staffers I spoke with were very friendly, professional and offered whatever help they had to give.
joseph ingallinella | Expérience généraleI think you have made a mistake, I don't have a room at your facility. I have an outdoor spot at the Duryea facility where I store my boat. If there's any problem let me know. Thank you. Bill
WILLIAM NOSEK | Expérience généraleGreat staff and always willing to help.
Richard Currie | Expérience généraleThank you! I appreciate everyone's help during a very stressful time. Peace and happiness to all of you! Louise
louise deininger | Expérience généraleVery clean and reliable
abril cota | Expérience généraleThis was a great price for a temperature controlled storage unit. Easy around the clock access allowed for a hassle free exchange of my times to and from the storage unit. It really fit every item I needed to store inside and all of the wood furniture and mattress stored there were exactly the same as when I put them in there moths before. Easy to end the use of the storage unit as well. I would without hesitation recommend this storage facility.
JOHN DABBIERI | Expérience généraleThe overall experience turned our to be great. I only got a little worried with the self check out when they said my license could not be read but a minute after the transaction went through. The process turned out to be perfect and the drop off as well.
carmen maurielloEverything was nice and easy from the start. Absolutely no problems. Signing up, easy to get in and out and paying was all very convenient. Merci
John Altabelli | Expérience généralethanks again
ROBERT SMITH | Expérience généraleI've had this storage for years and I never had a problem. I would recommend the climate controlled storage.
ANNE MORE | Expérience généraleTerrible place to pick up before store hours. I tried to pick up in the morning and check in to get the truck took over an hour with three phone calls into customer service. Will never do that again
Richard RedmondWas told I would be able to contact 1800gouhaul instead of using the internet. I had contacted this store with the concern of I did not know how to finish the transaction using the internet. When I called 1800gouhaul the representative was rude and told me she didn't know who the magical guy was that gave me this information but it was wrong. I told her she was rude and she hung up on me. I proceeded to finish the transaction using the internet and it took me longer to finish the transaction than it took me to actually use the truck. I will never use a uhaul again if the store isn't open. This was a horrible experience.
Rosalie olbrykI was thoroughly happy with the rental. Joe was very polite and explained everything in detail. The truck was clean and alot better on fuel than I expected. If I need a truck in the future I'll be sure to go back. Joe is a definite asset to your company. Thanks and God Bless!!! Mack
Paul McnamaraNot very helpful.
David ThompsonI reserved a 15 foot truck over a week prior to going to pick it up. I found they don't have a 15 foot truck and gave me a 20 foot truck instead. In my many rentals from U-Haul if that occurred I usually got the 15 foot rate. That did not happen in this case. Very disappointed.
DAVID ONDAYes very nice people I lost the key and they immediately accommodate d me w letting me back in!
Elaine Cortez Bonomo | Expérience généraleGreat Staff! Anthony & Ron were very helpful!
RICK MORGAN | Expérience généraleManager if vary friendly and helpful.
CLINTON EMERSON | Expérience généraleEasy accessibility.
DONNA STRENFEL | Expérience généraleClean broken glass from truck. Replace wiper blades
Dean EdwardsStill haven't gotten my email with my bill. I don't know what I paid in the end!
Robb HendersonThank you for helping with the issue that I had, had. Very helpful. Thank you for making my drop off an easy and convenient one.
sara goffBest experience going to this location no problems fast and efficient. Very pleased and will use again.
Christina MoxenGreat customer service at affordable pricing
Privacy Request | Premières impressionsI was very happy with my experience at UHAUL. The guy was very nice and helpful and funny. He helped me make the right decisions and he followed up with me because I had mentioned I was nervous about the truck and the moving guys I had hired from craigslist. I joked that I had seen the movie the craigslist killer. So I was happy that he cared enugh to follow up.
Alysha DiazI was scheduled to pick up my vehicle on Keyser Ave in Scranton, PA and was informed the night before my scheduled pickup that I would be required to pick it up in Exeter, PA. This was an almost 30 minute/13 mile difference. I was not planning to have to pay that much money in mileage and was also not planning to have to travel that far. I had people coming to help me move and therefore I was late in beginning our move, since I had to travel further. The location was fine and I would recommend it to a friend if they live in Exeter.
DANIEL HOWARDI was overcharged all around. I was charged for 2 days when I only had the truck for under 4 hours. I was charged double for insurance. I was charged for fuel when I returned the truck with more fuel than I was supposed to put in it. My fiancé had to call the the nationwide UHaul number to get reimbursement for our overcharges and he was on hold for 51 minutes!! We are VERY DISAPPOINTED all around!!!!
sheri bestiderI had truck for less than 20 hours, and still brought it back before turn in time, but was charged for 2 days!!! I called the site and they said they couldn't do anything to help, and I had to call go uhaul, and I am still on hold after 15 min ... this sucks
TOM DAILYNothing really the gentleman that took care of us was very nice the vehicle is very clean
BEVERLY WOODSThey were closed, so hard to rate this location.
Michelle OlivoAnthony was extremely helpful in suggesting moving options. He was accommodating with my rental schedule when my closing was not set. The location is great for easy pickup and dropoff.
ALAN SOWASite was closed, had to call to verify if we could leave off truck and keys in the drop box. It was a little confusing. Jason was very nice on the phone.
Ivana KnitowskiAwesome customer service ! Couldn't asked for better help!
Jessica ZiebroIt would be really great if you just gave the trucks out with a full tank of gas and then people could return them with a full tank of gas. Trying to figure out how much you used, and how much you should put in is a waste of time and money for everyone.
JENNIFER HUMMLER