Customer Reviews for Sentry Satellite & TV
(U-Haul Neighborhood Dealer)

Évaluation :

1

The owner a Mr poppy attempted to no let me have the rental I already paid for. Only after calling the guy I made the arrangements with and handing him my phone he tossed my phone down and still gave me an issue. I walked outside and called my lawyer who advised me to try and amend the situation before taking legal action. After about 20 minutes of the hour I wasted there did he call me back inside to act as if he was allowing me as if it was he was the owner of uhaul itself to take the rental. Very poop customer service, arrogance, and disregard for anyone. A person with his shit attitude should not be in charge of even the most miniscule thing because he has a power trip over being the gate keeper to the equivalent of a pile of dog shit. Thanks for the horrible customer service, a filthy truck, shotty equipment. Thanks Mr. Poopy

Évaluation :

5

Very nice people to work with. Helpful and friendly. We enjoyed visiting with them.

Évaluation :

5

They do and excellent job

Évaluation :

5

Wish someone would spray some WD40 on the ratchets on the car trailers once in awhile

Évaluation :

3

Pick up location was changed without any confirmation or notification. Had issues with the 24/7 pick up process and it was a disaster. Will avoid using Uhaul ever again.

Évaluation :

1

Actually have someone there when you are scheduled to pick up the uhaul and when the owner showed up stated to me that he doens't work for uhaul

Évaluation :

5

My husband and I rented a 6 X 12 trailer. About and hour into our trip it started fishtailing. We were going to return it where we rented it, but decided to drop off at a different location due to problem with it. We called uhaul to find a different location. Talked to many different people and departments, both by phone and online chat. Were disconnected, put on hold, shifted from departent to department, sent to 5 different locations and wound up returning it back in to original destination. The one location that we could have returned it to was going to charge us $300 over original cost to leave it there. Worst experience we have ever had with uhaul and we have rented from them many times. Only thing good about this experience was Sammy who originally rented the equipment to us. So nice to us and apologized for all the trouble.

Évaluation :

2

There wasn't anybody even at this location to help me and my daughter lift the trailer and get it off the truck so we hurt ourselves lifting it off the truck. It was during business hours and the open sign was up but t door was locked. Will never do business with the Olla,la branch again never no exceptions

Évaluation :

1

Paid for dollies and didn't receive them . I was told that I had to pay a $100 deposit that I would receive back and I only received $30 dollars back .

Évaluation :

3

It's very dark in evenings after hours it would be helpful if the parking lot had more lights so it would be more visible when turning in the unit after hours.

Évaluation :

2

For starters two seperate tickets were made so I payed 100 extra dollars then i should have paid. Spent over 2 hours waiting for rentals. Owner was not there when I had a scheduled reservation

Évaluation :

5

Same as other

Évaluation :

3

Had yo drive an hour for the uhual. No equipment when I got there.

Évaluation :

5

they welcomed me to the area and helped me out with anything i asked

Évaluation :

1

Get a new location. Guy was very rude.

Évaluation :

5

Super customer service, we will definitely use this UHaul service location again! Thank you Mr. Sammy

Évaluation :

5

Great rental, no problems and friendly staff. We'll rent again.

Évaluation :

2

I ordered a 20 foot truck. They never called me to tell me they only had a 26ft. I ordered a appliances dolly. They had one but couldn't rent it because it wasn't in their inventory. I needed the smaller truck because of the tight space I moved from. I had a hard time loading my fridge, washer & dryer without the dolly