i booked 20 ft truck online, location McCoy East Side Quick Lube on Monday 10/28/2024 for pick up date on thursday 10/31/2024. when i arrived at that location to pick up that truck. He refused to give me that truck as he was saying that some one already paid for that truck on wednesday and he can not give that Truck to me. The priority should have been me as i reserved that truck early on 10/28/2024 and i already received the reservation no. before wednesday. But i had to settle for 15 ft truck from different location Sentry satellite & Tv at OLLA which was more than 25 miles further. But when i arrived at that location to pick up the truck, the shop was closed already although i got confirmation to pick up the truck from OLLA location. Then i had to call customer service and get trucks key from lock box. Because my initial 20 ft truck reservation was denied to me , i had to settle for smaller truck and i had to drive back and forth twice. i end up spending more money and i had to drive 6 hours instead for 2 hours. ( from columbia to shreveport is 2 hrs drive, so from columbia to shreveport then from shreveport to columbia then again from columbia to shreveport) if i had gotten 20 ft truck as i reserved it would have saved me lots of money and lots of time. i was so exhausted from driving that long. Both u haul locations, "McCoy east side"and "Sentry Satellite " Sucks!!!!
KUSH J
Sentry Satellite & TV
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Olla, LA 71465
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lillie WNo washer fluid in truck. Wasn’t very clean inside or out.
James CCost too much!!!
Qwantella JDid not receive the dolley I paid for, Truck was dirty inside cab and in box, (Fold seat down and there was splatter from a drink, and mud/dirt in passenger floor board,Box was not swept out before pick up) took truck anyway because we was on a time crunch, Ended up having to buy a dolley from Lowe’s
Michael C