The employees are very rude and extremely lazy. They don't care about the customer, and the car was disgusting. I rented the truck with the carts, but they gave me only the vehicle and said that they didn't have carts there. So, I needed to went to another localization and rent those carts again, and I lost more than one hour to rent them, which meant less than one hour for the elevator. As a result, I couldn't move all my furniture.JARBAS S.
Customer Reviews for Sentry Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The first truck they gave me smelled like vomit, I have to return it. They gave me another one. Now, I rented the truck and they told me $19 per day, and the insurance was $20. I asked them several time how much would be my total, they told me about $60 for 3 days + insurance (the $20). I returned the van just fine and they didn't want to give me the pricing. They sent me the bill via email and is $160!!! They charged me $20 extra a day! They had that amount hidden from me. Miserable scammers. They do not want to tell you the pricing upfront, they want to let you go to scam you.Reinaldo T.
Le client n'a pas laissé de commentaire.Huy P.
Le client n'a pas laissé de commentaire.curt J.
Le client n'a pas laissé de commentaire.Sherral A.
Although this location was good and the personnel polite and courteous, I am very disappointed that it wasn't the location I chose. I had to drive over 10 miles to pick up the truck which not only wasted gasoline, but also delayed my moving schedule. I was told that my truck was dropped off at that location which makes me wonder why it wasn't dropped off at my location of preferenceâ€¦Angel S.
I was charged for the insurance without being asked or told about it.Sofia B.
Le client n'a pas laissé de commentaire.XOCHILT B. | Expérience générale
Some transmission issues.Howard S.
Definitely , storing my belongings at Sentry was the best decision I’ve made !AUGUSTO V. | Expérience générale
Le client n'a pas laissé de commentaire.Bayardo Q.
The truck I rented had cockroaches in the cargo area. They definitely need to treat the trucks for critters after customer uses. I had to rush and off load my stuff because I was so nervous they would get in my belongings.Kevin R.
I make a reservation online to get the truck at 7:30 am and you are giving wrong information because was not able to pick it up ill wait for hour and a half to get the truck, this cost me $100 fine in my building because the reservation was for 8am and a get late because your foulCarlos R.
No lo recomendarÃ© a ningÃºn amigo, porque no tenÃan el equipo que pedÃ, tienen mala atenciÃ³n al pÃºblico ( ese seÃ±or no tiene habilidades para la atenciÃ³n al cliente) y yo entregue la gasolina, en el mismo nivel que me la entregaron y aÃºn asÃ, me cobraron 2 galones de mÃ¡s. Completaron el tanque de gasolina del camiÃ³n, con mi tarjeta.Raul R.
Le client n'a pas laissé de commentaire.Hector C.
Excellent experience!Britten K.
Le client n'a pas laissé de commentaire.Tatiana D.
Le client n'a pas laissé de commentaire.KARIN R.
Truck was dirty inside and outside.Rafael M.
More attention to customer. Seemed to me I may have been bothering someone to provide my business. Just my interpretation. Other than that mission was accomplished.Juan G.
Le client n'a pas laissé de commentaire.Karin B. | Expérience générale
Le client n'a pas laissé de commentaire.Anfisa R. | Expérience générale
One. Adv price and on the end. Totally different. , not. Even close. 3. Hour I payed. $89. Dola Definitely not niceMauricio S.
Must cal location first as the online reservation is unreliable. Upon arrival, the clerk knew of my confirmed reservation but said there was no vehicle for me. He Made calls to resolve this. I will try others before going back to UHaul again.Barry K.
Le client n'a pas laissé de commentaire.Adam M. | Expérience générale
The unit flooded and NOBODY a contacted me to let me know. Half of my items where damagedROGERIO S. | Expérience générale
I never had a problem over the 7 years. Living abroad the communication was great on weather and the move out process and closure was very easy. Merci.DANA C. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.Suzan M.
Le client n'a pas laissé de commentaire.Ismael A.
Lacking customer attention skills. Not polite.Sebastian P.
Only problem was after we moved I. There was a roof leak and we had damage to things.KERRI S. | Expérience générale
La atención del personal es buena pero las instalaciones tienen puertas muy pequeñas y muy poca iluminación interior. Los espacios son incómodos.JULIA M. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCISCO T.
Le client n'a pas laissé de commentaire.SHAROD F.
Even though i had selected to do mobile checkin-in, i was forced to go into the location to claim my rental. I had to wait 15 minutes as no one was at the front desk for that time. After which, the person took an exaggerated amount of time to find my reservation, which I had made over two weeks prior, and set up my van. All this set me back a lot, and prohibited me from finishing my task since it was time sensitive.EDUARDO C.
The agent on site had no training or knowledge of how to process the Uhaul reservation for pickup. He was very confused and stressed. He had to call Uhaul Customer Support to help walk him thru it. He then accidentally changed our reservation drop off details which changed the price and date of drop off! We did not discover this until after we drove away with the Uhaul and had to call a support manager to make the adjustment back to our original reservation details.PARIS K.
Flawless and fast pick-up and return. But driver lower mirror was broken. Repair broken mirror. ThanksFRED G.
He wasn't very pleasant to talk to. I asked him was a question and he talk with such aggressiveness. Like he was upset. I only used this location cause the location I usually use did not have my truck size. I will never use this location again.Dannett W.
Great service, very ease. Person who helped is very polite.LUIS S.
I had trouble with the 24/7 app but that was not the locations fault.Mark B.
I didn't accept the safe coverage and was chargedBrandon B.
Le client n'a pas laissé de commentaire.Haris S.
Le client n'a pas laissé de commentaire.Estefania C.
Joe was amazing, very happy with his customer serviceDijana D.
Better customer service, the attendant on site needs better customer service skills, needs to be more helpful. He had the odociity to say he is not uhaul but self storage, but at the end he represents Uhaul and should give a good service regardless. Very argumentative and unpleasant experience.ANABEL R.
the actitud of the guy from front desk was not friendlyJuan R.
A great place for storage. Staff very friendly and helpful. Highly recommended!!!BRENDA L. | Expérience générale
Le client n'a pas laissé de commentaire.John S.
Never work with this storageAlp F. | Expérience générale
Le client n'a pas laissé de commentaire.Wesley A.
Le client n'a pas laissé de commentaire.SCOTT M. | Expérience générale
Le client n'a pas laissé de commentaire.Ydabel H.
location manager was rude and reluctant to help me. Van had less fuel than represented (he told me it was 3/4 full). I returned van at 3/4 full and was charged extra.Lauren R.
This is the best storage I will definitely without a doubt come back when I need anotherChristopher A. | Expérience générale
Le client n'a pas laissé de commentaire.Ariana H.
The staff was friendly and always helpful. It was a disappointment to treat a long time client with two rent increase in a period of about 16 months.Jose C. | Expérience générale
Absolute terrible experience. Staff was friendly but I kindly requested (over 15times) for the light to be repaired outside of my storage unit. I rented for 6 months and 5months I could not see anything inside my unit as the light was still out. This is the reason I cancelled my contract and moved my things out of the unit to another storage facility.Craig E. | Expérience générale
Le client n'a pas laissé de commentaire.Julio Daniel B. | Expérience générale
Le client n'a pas laissé de commentaire.Tony M.
Hello, The receptionist was not friendly and bitter besides that he did his job. It felt like a hassle to ask him questions. Not a good experience. Truck was clean, well maintained. I will go to another location next time. MerciMaxime B.
Great staff! Very helpful. Just wish they had the dolly I needed, but he tried to accommodate with others he did have and I appreciated that. Overall great experience.Yesenia R.
Le client n'a pas laissé de commentaire.Jorge G.
Van was ready to go, clean , ready to go!!Ana P.
Le client n'a pas laissé de commentaire.Ismael A.
The associate working was extremely rude. He had a horrible attitude from the moment I walked in the store. I informed him that I had a reservation, and he told me that wasn't possible because he didn't have anything available. I was going to show him my reservation number, so he decided to actually look in his computer to see if there was a reservation. Of course, he found my reservation. He tried to charge me for insurance even though I specifically said I did not want it on the reservation. Every question I asked was met with a rude, harsh attitude. It seems as if he does not care about doing business, nor does he care about creating a customer experience. I was going to rent storage at the location, but decided to rent elsewhere because of my experience with this associate.Minta M.
Le client n'a pas laissé de commentaire.minggui Y.
Highly recommended. Friendly staffMiguel A.
I went to this location because even though there was a $50 Guarantee... I wasn't able to get a van that I had scheduled. This was because Wynwood Wireless was very unprofessional and I wouldn't recommend partnering with them. They had no clue how the online check-in worked, I just tried to pick up the keys and his wife had taken them in her purse. If this is the kind of shops and workers I can expect, I don't trust U-Haul or your service after this experience. But this order that was completed went smoothly thanks to the Sentry Storage's helpful staff. Thankfully I was able to move my stuff in time but it wasn't any help to your store, Wynwood Wireless, I will never go there ever again to use your service, what a let down and frustration I didn't need on moving day. Then the girl within customer service when I called for help, she didn't believe me or understand the situation, and she didn't stick with your 'promised' guarantee.Joseph P.
the truck was given to us in DISGUSTING conditions. there was glass. fiberglass, dust and dirt everywhere. the only thing that saved this place was Frank's customer service and great attitude.Saskia L.
Great, friendly customer service. The truck was clean and ready to go.Inez C.
Le client n'a pas laissé de commentaire.Tianee C.
Did the resv online showed up and they gave me instructions to leave the truck inside when done. Everything perfect, as planned it was great.Alex S.
Le client n'a pas laissé de commentaire.Amara M.
make sure when I place a deposit down of $100 that you have that readily available to pay out customer instead of having to wait for a checkJUSTIN F.
Le client n'a pas laissé de commentaire.Lyndsay H.
Super easy. Super friendly and helpful staff. Answered the phones which is very rare in Miami! Just 100 % perfect service. Fortement recommandé!Olivia N.
Le client n'a pas laissé de commentaire.JuanJo M.
Le client n'a pas laissé de commentaire.MARY P.
The service attendant was rude and unhelpfulToussaint P.
I rented a second truck. As I mentioned that I would rent a another a week from the previous one. That other person who rented the truck to me did not disclose the safe coverage charge the way the first did I would like for your organization to return the $28 that he neglected to mention and he should also be put on a warning. Please confirm the credit of the fraud charge he made on my card for his benefit. My cell is 347-665-3861Humberto L.
Le client n'a pas laissé de commentaire.Rashada C.
Le client n'a pas laissé de commentaire.Kristin C.
very unclear-- couldn't take the truck because the gate was locked. I did the entire process of checking in through my phone and then had to re-do it with the guy at the store. same issue when I was returning it.Lauren R.
Hermes provided an outstanding friendly and professional customer service.Sonia C.
Uhaul store never applied the VIP discount code because the main office for Miami said couldn't be used until another car is rented. That is absurd, when the reason Uhaul gave me the discount, was for the mileage to cover the after hours closed office(6pm) ... and because I had to travel to other locations in order to return the unit.Maria G.
Pick up was easy, but the truck was dirty insideLeonardo P.
The gentleman I worked with was friendly and informative! It was an easy process and he made it a pleasant experience. The van was perfect for what we needed!Lindsey Y.
Hermes and Frank were very helpful, friendly and professional. Fortement recommandé!mark B.
They don't inspect the vehicle for gas. They mark an amount that's not correct and charge for a different one. I used the vehicle for 35 miles, put 10 gallons of fuel showed them the bill and they still charged me more money for fuel. It is impossible that the car uses more than a gallon for mile!!!!Jorge D.
Very goodJOSE C.
Everything was to my expectation.Jose R.
Le client n'a pas laissé de commentaire.Alejandro U.
Le client n'a pas laissé de commentaire.Liza V.
Truck wasn't ready. Everyone seemed confused .Isis L.
Excellent customer service, great equipment, safe area when returning vehicle after hours. Must say was a five star experience, thank you Sr. Hermes and colleague for very professional treatment.RONALD R.
I reserved a truck through the internet. Issuance was offered and I waived it, but when I got to the location to pick it up, I believe the person at the location add it again and I was charged for something I didn't need. Everything else was good.Camilo P.
Le client n'a pas laissé de commentaire.Flavia M.
Good attention very helpful nice placeJose P. | Réservation
The man that assisted me in the office was not helpful did not want to rent me additional furniture dolly and did not want to close out my rental when I returned. I asked him to do the final charges now and he was u happy about that but did it. His coworker jumped in and helped and it was excellent, the coworker a younger man with a shaved head and glasses, was very helpful and professional unlike his coworker. The man that was helping me originally me told me this was not a Uhaul location and reffered me to another location for future use. I would not use this location again.Danielle L.
First of all, I did all the process online, the express check in, so it was supposed to be very fast and smooth. Nothing like this happened. I had to go into the store and wait 10 minutes because the guy was on the phone. Then when he was gonna start doing my thing, another client asked him for something and then he started doing what the new client needed. After that he made me filled out all the info I entered the day before through the website. He even asked for my credit card. I already entered it the day before. Then I found that my reservation had many add ons that I didnt ask for. FInally it took 45 mins to get the truck. Worst experience everGABRIEL G.
Not much, just the location on a busy street and small parking lots make it slightly challenging to maneuver the truck in and out.Andrew B.
PerfectDreisy F. | Réservation
Sitio oscuro, sucio y con marcas de filtración en la pared. La persona que atiende no es amableMariela B. | Réservation
Only after renting the unit did I notice how dirty it was. To make matters worse, I spotted a ROACH crawling up the wall! Gross! I just hope my belongings don't become infested. :-(April H. | Réservation
Staff is great, they want to help. My issue is with the reservation website. I reserved a unit size that was not available, had to pay more for a bigger unit I didn't really need.Alejandro Z. | Réservation
Very poor customer service! Called to get a matter resolved only to get hung up on by a representative. Will never rent from Uhaul again! I was charged for 2 days when I only had the truck for one day. At the time of the rental I was told to return the truck before closing which I did. The rep was not even able to explain the extra charges to me and mentioned that he wished his boss did not have uhaul services there. Ridiculous! Instead to just refunding my money back for the extra day I was charged for, I was told by uhaul that there was nothing they could do. When your moving every penny counts and clearly Uhaul wants them all for themselves.Emmanuel S.
Excellent service à la clientèle. Friendly staff and professionalDragan P.
N/aKaleb H. | Réservation
Very good service from Frank . Everything was easyMaria C. | Réservation
Le client n'a pas laissé de commentaire.Kristin C.
Friendly staff and a good locationNicholas C. | Réservation
Sneaky overcharge - has to call to correct.... would not trust this location againEdgar M.
Excelente team y servicioFernando V.
Le client n'a pas laissé de commentaire.Julia M.
Reserved the storage on the website & followed up by writing to confirm details. All was set up, then the day before terms changed while on phone. Next day, mgr confirmed original terms. Frustrating!Jasmine L. | Réservation
The car had garbage still on the console when I received it. The car panel show window shield liquid low, and tire low. Also, when selecting my car I declined insurance, however, when in the site they added the insurance without notifying me. I do not hidden charges, and uhaul should make their consumers aware of changes.Jennifer B.
This comment is not for this loation since they actually were the ones able to provide me with a van and with great service. This will be for the location at 1880 West Ave. My access code to get the keys was never sent to me. I spent 1,5 hrs. trying to get this resolved. There was no one at the office after 10am. When I looked into the office it looked dirty and like abandon. Because of this I was late to complete the what I had plan for that day (work related).Mayra H.
Truck was new, but it would be nice if someone could sweep and clean any trash after every rental. The difference will be well appreciated.RICHARD L.
It was too small and expensive compared to other storage units in the area.andre g. | Réservation
Sofi is the best!Elisa T. | Réservation
I don’t like close at 10 pm.NICOLAS V. | Expérience générale
I didn't end up using the storage unit but the contact with the facility was good. They called to confirm and were very accommodating when I called to cancel it. I do wish they accepted trailers.Melody W. | Réservation
Hi. I cancelled the reservation, I spoke with Alex on the phone. I should be receiving the refundable fee I paid to make the reservation. Merci.Sydney D. | Réservation
I needed two furniture dolly but they only had one available, this is the only negative part, otherwise I would have rated 5 stars. Great staff, easy check-in and check-outVICTOR J.
Le client n'a pas laissé de commentaire.Marcelo De Jesus T.
Great storage facility. Excellent service à la clientèle. I have been using this facility location for storage on and off for 13 years. I would recommend this storage location to anyone in need of this service.SHERREE K. | Expérience générale
Did not use the facility. But the process for reserving a unit was effortless.Kyle D. | Réservation
Great storage facility.TRISTAN P. | Expérience générale
Clean your cars better. Empty plastic bottles in both of my recent rentals, paper trash and other in driver cabin & in loading space are an unnecessary optical repellent. Service was very nice, though.HANS JUERGEN Rol K.
The worse experience, they use unfair tactics to sell and lie all the time, the manager Never showed,, he was hide behind a lady (employee) Be aware, they will Try to get your money all the timeMARIO I. | Expérience générale
Check the cars before letting sign that the car is clean before even giving the keys out :)HANSJUERGEN R K.
Love the customer service. She was extremely helpful and kind.Alejandro S.
Quick and easyPrivacy R. | Premières impressions