Évaluations des clients Sentry Storage of Ottawa

Not very user friendly

Better instructions on check in online

There's probably nothing that can be done but I have T-Mobile and this specific location has terrible cell service. Maybe give them a heads up that the checkout process can take up to like, 30 minutes once they're at the location? Other than that it went great.

No moving pads in the truck. No one at the business to talk to.

Experience overall was good, I was a little upset that I was about to be charged a cleaning fee for the truck when the cab was already dirty when we picked up. I would make sure that the trucks are cleaned each time to avoid that in the future.

Unmanned location

I would probably not rent another vehicle like this again. Going into a location is much easier than doing it through the phone. Before we could get the vehicle was time consuming and having to wait for phone calls to other people took too long

My truck did not come with all the equipment requested. It was a pain to rundown what we needed. No one wants to refund us anything even though I had to go to a different U-Haul to get the dolly I needed. On top of that I drove extra miles to get the dolly and I was charged for those miles as well. Terrible experience!

It takes a long time to get everything done online and especially when you are picking up in the evening in the dark there wasn't much lighting to check over the outside of the vehicle for scratches and dents.

Gentleman was awesome and met me on my schedule late at night as I was in town from Florida for less than 12 hours. Very very cool!!

Need discount for renting another truck within 2 weeks.

Had no furniture pads and had to drive to Baldwin to get them.

Great service