Le client n'a pas laissé de commentaire.WILLIAM K.
Customer Reviews for Servco
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lebanon, OR 97355
Services dans cet établissement :
- Mon–FriDe 8 h 30 am à 4 pm
Heures d'ouverture spéciales
- 12/22/2023: Fermé
- 12/25/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MATTHEW F.
Le client n'a pas laissé de commentaire.Brenda H.
No hassle experience!PERRY S.
Make sure the truck is safe .Christine M.
Le client n'a pas laissé de commentaire.ETHAN E.
The check out process to verify condition were blurry. The csb was not clean. We had to dispute the condition for every picture. On drop off it asked for the condition and was not going to bother with them asking me the condition after drop off other than to say it was ok for the next customer. Not a good check out process.Shilo C.
Le client n'a pas laissé de commentaire.Murray H.
The online process was absolutely ridiculous this time. Please note, I've used the online service before and it went great. The customer service this time was horrendous. I shouldn't have had to have 4 different types of verification to verify my identity. It shouldn't take over an hour to check in. Which, a friend gave me a ride during her lunch and ended up late to work. When I'm asking why my verification isn't sufficient and stating I don't understand, I should be provided some kind of clarifying information. Instead, I received the same repeated response of, "please submit an additional verification. Thank you!" Rubina was incredibly unhelpful, dismissive, and flat out ignored my questions repeatedly. This experience has made me never want to use uhaul again.Josey K.
Equipment was great. But uhaul app/ website was horrible.Jason R.
Agent at drop off location was fair in helpfulness.Vu H.
Service manager was rude and not very friendly at all. .LINDSAY P.
The check engine light was on when I picked it up and your online rep didn't really answer my question about driving it until the third time of askingTERI M.
N/A. The office lady was very helpful and kind. Renting a U-Haul from your company was a wonderful experience. MerciYVONNE D.
Please continue your awesome service with your professional representatives.Dan W.
Disorganized. No service in areas of check in or drop off. We scheduled a pick up and the lady left early! It was frustrating. Took us 30 minutes outside to check the uhaul out ourselves after I specifically had ordered it to be counter pick up. Inside the uhal was missing items I paid for.Ryan F.
i had to travel from Eugene to get the trailer. Everyone was great! They gave me a free extra day because I had to travel 50 miles to get the trailer. It was great.Richard B.
Didn't like returning the truck on my cell phone to a facility that was closed. As an older person I much prefer paper contracts and face to face people.sheri P.
Le client n'a pas laissé de commentaire.FREDERIC H.
Le client n'a pas laissé de commentaire.Lori N.
The lot was hard to pull out of due to the size of the parking lot. There was broken glass in the back of our uhaul. The website was not working, and it took 30 minutes before it would work. The gas tank was almost empty, so we had to put extra mileage to get to the nearest reasonable gas station, which was in the opposite direction of where we needed to go and there was no gas station between our pickup and first destination nor wouldit make it to our first destinationwith the samll amountof gas in it.Grace K.
The location was fine to pick up from; however, their office was open at 8 not 8:30am so could have picked up at original pick up time instead of 30 minutes later which almost delayed the rest of the planned move.Herb G.
I had bad luck at another uhaul locally and I am so happy I found this location. I rent many truck and I will never go anyplace else for my rental needs. EXCELLENTANDRA M.
Quick and easy the whole way through. Great experienceTiffany K.
Le client n'a pas laissé de commentaire.DARRICK B.
The customer service was outstanding by Lisa! The u-haul vehicle had issues and someone had siphoned all the gas. UHAUL did reimburse me for my inconvenience.Gina M T.
Stop overcharging people by almost 80 %. Total garbage. Gave me a truck that had its fuel siphoned the night before, and gave me a 30 dollar credit to get it to 1/4 tank. 30 dollars didnt even get it to 1/8 of a tank, it was completely empty. After spending close to 50 dollars to get it to 1//4 tank, the then charged me 160 dollars on a 117 dollar rental for unknown reasons. Stay away and dont do business with these people. They will use you to recoup the costs of someone else stealing from themJulie B.
I believed I was getting a location in Corvallis, not Lebanon.Robert H.
Le client n'a pas laissé de commentaire.Matthew B.
Hated the app would rather deal with a human. It was difficult at best.Knew we couldn't pick up early but nothing about being late.Whole experience was a shit show.Finally spoke with a uhaul employee who was rude. only game in town so it is what it isMichael M.
Only problem is I was double billed on my credit card so now have to call and try and get that fixedRyan C.
Le client n'a pas laissé de commentaire.Gregory j V.
Le client n'a pas laissé de commentaire.Jessica R.
Le client n'a pas laissé de commentaire.ALYSSA J.
Make sure it's clear to the customer that it's best to use the U-Haul app when renting virtually. Location service would not function through the U-Haul webpage. I had to download the app in order to pick up the moving truck. That added additional stress to an already stressful day.Thomas S.
Le client n'a pas laissé de commentaire.jodi O.
Le client n'a pas laissé de commentaire.GERARD S.
My email said to go to one location. The app said the other. We finally found the location. The trucks were so tightly packed. No place to turn around. It was a VERY stressful experience. Moving is an anxiety ridden experience. U-Haul made it worse.Jennifer D.
I called after-hours and they called me back and were extremely helpful!Nathan M.
I was scheduled to drop my truck elsewhere but that place was closed. I called uhaul and was sent to this location, also closed. The lot was confusing so I parked and followed the online directions. It is what it is.MICHAEL B.
Nothing, great customer service.LOIS ESTHER M.
Lisa was VERY helpful and friendly. Made the process easy and stress free for me.KARIN S.
Truck was dirty and had previous persons trash still inside of it.Christen S.
Le client n'a pas laissé de commentaire.Michael Z.
Le client n'a pas laissé de commentaire.Josephine E.
This lady went out of her way on her day off to help me get a uhaul in a time of need i recommend this place over any one in the area. Best service around thank you so muchHarry S.
Le client n'a pas laissé de commentaire.Chaelene J.
Le client n'a pas laissé de commentaire.Susan K.
The moving experience was made so much easier With the help of Lisa from Servco in Lebanon,OR.She Helped me from start to finish.Thank You Lisa at Servco and Thank You U Haul!RICCO G.
Very little flexibility in usage. Cab dirty.Hector A.
Le client n'a pas laissé de commentaire.Nicholas C.
Lisa our customer service representative was amazing!! She went above and beyond. Thank you Lisa !!ALAINA L.
Le client n'a pas laissé de commentaire.Jerry C.
Offices were fine, but would it kill uhaul to have trucks with cruise control?ARLENE P.
There was no fuel in the uhaul. Left there on fumes to get it to a gas station.Zac M.
Dirty uhaul insideâ€¦took about thirty minutes to figure how to open lock to get key and was like that for the two other customers as well. Then when returning website would not accept our mileage waited online for an hour before we locked it up and put key in drop box ..rented with uhaul several times and this was the worst experienceJason P.
I had a technical issue where the app stopped working on my phone, and I had to switch phones to be able to complete the check-in process. It was very frustrating.stacy J.
Le client n'a pas laissé de commentaire.CRIS K.
Lisa went above and beyond for us helping our move go smoothly!Lori O.
The cab of the truck smelled strongly of smoking and the cab was unswept.Mark P.
just a drop off place to leave truck and keysCarla F.
Le client n'a pas laissé de commentaire.Chuck M.
Excellent, friendly customer service. They CONFIRMED my drop-off location for me. That was the drop off location I had scheduled. Without my knowledge or consent, Uhaul changed my dropoff location, leading to IMMENSE difficulty in dropping off the vehicle. This location treated me great! Uhaul treated me HORRIBLY - I DO NOT recommend Uhaul to anyone. They were awful to me.Chelsey M.
Le client n'a pas laissé de commentaire.KELLY ED B.