I was surprised that COVID 19 mask wearing was not practicedJames M.
Customer Reviews for Severna Park Office & Storage Park
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Millersville, MD 21108
Services dans cet établissement :
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Donald N.
Le client n'a pas laissé de commentaire.Jack S.
Le client n'a pas laissé de commentaire.Alex P.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.cherry H.
Keep doing what you are doing although I wish the uhaul location was closer to me in Arnold Maryland. The one on Busch Frontage Rd apparently did not have the 5x8 foot open trailer I was looking for,Clifford L.
guy was rude and didn't seem to have time and looked like he hadn't had a bath in days.Alicia B.
Le client n'a pas laissé de commentaire.Aaron K.
Very easy to complete friendly courteous desk employeeJoseph P.
Le client n'a pas laissé de commentaire.noor H.
Paul went above an beyond to help us with all of our rental needs both at rental time and return time and made this as smooth as possible for us. We will defiantly rent from this location again!ELIZABETH H.
Overall process was very easy- truck drove well - move was seamless.Carolyn H.
All was good !John G.
Le client n'a pas laissé de commentaire.willard S.
Service was very prompt and efficient.Byron R.
The truck I rented drove fine. However, the inside of my truck had a few empty water bottles and small trash in it when I picked it up. Also, the outside of the truck was just a plain white box truck. No real UHaul logos or branding. The other trucks I saw there looked nice. Paul was very helpful service wise during the pickup process.brooks M.
Le client n'a pas laissé de commentaire.Bernard K.
Very friendly, very efficient, very accomodating. I believe his name was Paul. Very helpful and explained everything in detail to us. The process was quick and the price was great. It was exactly what we needed to get the job done! Merci.Paula A.
Le client n'a pas laissé de commentaire.Robert D.
Needs better signs from the road. Check / fill oil in the vehicle prior to rental. I had to add 3 quarts. So glad I checked in prior to getting on the road for 8 hours. I will rent from Penske for my next truck rental.Jerome R.
Le client n'a pas laissé de commentaire.Danielle S.
Le client n'a pas laissé de commentaire.Jack H.
Le client n'a pas laissé de commentaire.Alan B.
First, I was greeted by being chastised for being 30 minutes late, in the middle of a pandemic, nice. Next, despite checking in on line the night before, it still took me 20 minutes to get my trailer. The dealer had to get on the phone with a UHaul rep to diagnose a system problem and essentially had to recreate the reservation again. This is the third time the UHaul system has caused in a significant delay in picking up my rental. Terrible.Michael O.
Le client n'a pas laissé de commentaire.Brock S.
Le client n'a pas laissé de commentaire.Jeff M.
If there were instructions on the app to find the black box easier in the self check in portion, that would be nice. We were able to find it, but in the dark it was hard to find it right away.John L.
Le client n'a pas laissé de commentaire.Andre S.
Le client n'a pas laissé de commentaire.Kristina L.
Truck had not been swept out. Don't think this was a local issue but the truck had 183k miles and should be used for local only. Oil light was on when I first started the truck. Level was ok so I drove it but checked it a couple times on my trip. Truck made the trip but i was concerned all way down I-95Teddy N.
Le client n'a pas laissé de commentaire.Phil R.
Le client n'a pas laissé de commentaire.Jazmin M.
Le client n'a pas laissé de commentaire.Anil P.
Le client n'a pas laissé de commentaire.GLENN D.
Le client n'a pas laissé de commentaire.Charlie M.
Le client n'a pas laissé de commentaire.Anil P.
Le client n'a pas laissé de commentaire.Evelyn B.
Le client n'a pas laissé de commentaire.Dale P.
Le client n'a pas laissé de commentaire.Tim S.
This was so easy and convenient for our short distance move! Plenty of moving blankets available for rent so we didn't have to buy them. Plenty of storage units too in case you need to store some items. Will use again!gaberielle L.
We were very disappointed that Uhaul never gave us a quote that included ALL taxes and fees. We found this extremely misleading, and it was a huge shock to discover when we picked up our vehicle that we were being asked to pay several hundred dollars more than was "originally" quoted to us. Additionally, the man at the location we picked up our vehicle at was very surly and unhelpful. I would NEVER recommend Uhaul to a friend, and I plan to never use Uhaul again.patricia S.
Le client n'a pas laissé de commentaire.Earl M.
Very nice and helpful fellow!Derek G.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Donald Z.
Checked in vehicle via app facilities from outside were great.Dan R.
Le client n'a pas laissé de commentaire.WANDA M.
The man tried to be helpful he was apologetic but could not answer basic questions. Over all U haul is an awful not customer focused company, they are almost as awful as the Airline industry. We had to rent additional equipment from Penske, and wow what a difference, polite, better equipment, available product and again customer focused. I will never use UHAUL againmichele T.
Le client n'a pas laissé de commentaire.Clarence D.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Brendan W.
Since this was my first time driving a UHaul or large truck of any kind, it would've been nice to have a quick tour of the truck. For example, an explanation of the tow/haul button would've been helpful. The little sticker was confusing. Also, would've liked to adjust the rear-view mirrors, but couldn't figure out how or even if I could.Wesley E.
Bigger signs would make it easier to locate.caroyln M.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Nancy P.
Le client n'a pas laissé de commentaire.peggy B.
Thanks, Paul!roy L.
The manager and operators are always very helpful and professional. I am always 110 % satisfied with their service and equipment.WILLIAM M.
They were fantastic to work withDiana S.
Paul was very helpful, appreciated his assistance. Merci.Paula E.
Le client n'a pas laissé de commentaire.Phil R.
Le client n'a pas laissé de commentaire.eileen P.
Some dried mud left in the trailer from previous user.myron B.
Everyone working there was friendly, helpful and efficient. It's a small place, but that wasn't a disadvantage, got in and out quickly and easily. I will be happy to use this place if I need a truck in Millersville again.patrick F.
Le client n'a pas laissé de commentaire.Tim V.
Le client n'a pas laissé de commentaire.Paul D.
Main uhaul.com website always locks up or crashes while trying to make a reservation. The tow dolly I had rented may need service as it caused a very rough vibration the entire trip. Staff and location were great.Ian L.
Great PeopleCynthia I.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.William P.
You have everything for customer needs from safety equipment and very clear of customer service thank youtam D.
Le client n'a pas laissé de commentaire.Nathan J.
Le client n'a pas laissé de commentaire.olivia L.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.lionel B.
Le client n'a pas laissé de commentaire.Rick J.
The couple you have running this facuility are awesome! They went over and above for us.Charles E.
The whole process was a nightmare and the process suckedZachary B.
Le client n'a pas laissé de commentaire.Randall A.
no one was there.Phil G.
Le client n'a pas laissé de commentaire.Kristyn G.
Nothing, customer service was excellent!!billie J.
Le client n'a pas laissé de commentaire.Steven B.
I had changed my pick up date and it was not entered into the system as I was told it was. It was getting late in the day and didn't get a phone call about my pick up location. Good thing I called the girl didn't change the date. The woman at the 800 #was very nice and found a trailer for me but I had to ask for a discount for the inconveniece this had caused me that should have been automatic.Susan D.
This location was AMAZING...the lady who helped was very kind and explained everything to us. I will ABSOLUTLEY recommend this location to friends.Charles C.
Le client n'a pas laissé de commentaire.Thomas Z.
Le client n'a pas laissé de commentaire.Glenn D.
I highly recommend this location. This experience was tremendous. There was confusion surrounding my online reservation, and everybody involved on U-haul's side were more than accommodating! They went out of their way to make sure everything was resolved, and i couldn't appreciate it more. Thank you for your excellent customer service!Chelsey O.
Le client n'a pas laissé de commentaire.james J.
My moving experience with U-Haul was expedient very professional and easy I would recommend Uhaul to anybody that is moving thank you for your servicemicheal O.
Le client n'a pas laissé de commentaire.CHARLES W.
First of all - I want to thank the local U-Haul dealer at Severna Park Office & Storage; they were very helpful, friendly and accommodating. Good people! My suggestions for improvement are with the corporate website & emails plus trailer descriptions. Confirmation emails & webpages need to have the address and phone number of the rental location. The emails I received had only a confirmation # and nothing else. Plus the link to the webpage had no information specific to my rental. Also I tried calling the U-Haul 800# to get the address, but I was placed on hold for over 20 minutes and my call was never answered. Trailer size descriptions should be based on the INTERIOR dimensions of the trailer bed. The trailer I rented was advertised as a 4'x7' but the bed was only 3'4â€ wide, which was not ideal for hauling 4x8 sheets of plywood. At the very least it should be called 3-1/2x7 - it's nowhere close to 4' wide.Daniel W.
Le client n'a pas laissé de commentaire.JON E.
Le client n'a pas laissé de commentaire.Bill B.
Rivets missing from trailer license mounting plate on rear gate. Gate functioned well but I was concerned the license plate might fall off. Recommend replacement of missing rivets on sides and bottom.Tim V.
Le client n'a pas laissé de commentaire.lorenzo B.
If you don't order the blankets and dolly it should be removed. Took up needed space in the truck.Christopher P.
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