Customer Reviews for Shas Furniture
(Concessionnaire U-Haul dans le voisinage)

200 évaluations

10191 Gratiot Ave   Detroit, MI 48213

(313) 449-8333

Heures d'ouverture de l'établissement

  • Lun au sam : 10h30 am à 6h pm
  • Dim : 12h pm à 3h pm

Services dans cet établissement :

Pour nous contacter

(313) 449-8333

10191 Gratiot Ave
Detroit, MI 48213

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 10h30 am à 6h pm
  • Dim : 12h pm à 3h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMENIQUE PATRIC C. 
Évaluation :
1

The engine light on the truck was on, it was filthy on the inside, glass and water was in the box part of the truck. , and it smelled bad. I don't think I should be charged a cleaning fee because the truck was nasty when I picked it up. It was after hours so I couldn't speak to anyone. Even the key box didn't work with the original combination that was given. I had to call to get further instructions in the pouring rain. I will never rent from then again. They weren't my choice anyway. They were the only establishment that had the size I needed at the time.

Penelope M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL NORMAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H D. 
Évaluation :
1

The associate was cocky and condescending. He commented that I parked the trailer to far down the street and he wasn't going to get it, then turn to my father and addressed him asking him to bring the trailer closer, although it was my reservation and my car. The location was shabby and unprofessional looking.

Karalyn H. 
Évaluation :
5

You are just fine keep up the good work it been a pleasure to do business with you thank and have a good day Mr Payne

WILLIEJ P. 
Évaluation :
5

Hey guy at the front desk was very polite

CLAUDIA ADELE C. 
Évaluation :
5

He was nice and friendly

ANITHA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ULYSSES BUCHANNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Customer service was exceptional there

Candice C. 
Évaluation :
3

I rented this truck because my original location didn't have the truck i requested and I was desperate and couldn't switch the moving dates . 1. I had to go get cash after reserving this truck with my card because a place of business can not accept card payments. 2. I was given a dirty truck. The inside had not been cleaned. Sits were ripped. In fact the store had to sweep out the back of the truck before we took off. 3. The truck sound like it was going to breakdown the whole time. Could get on the Expressway because the truck steering wheel would shake uncontrollably. The truck constantly squeaked from driving to open the doors. In my opinion the truck shouldn't have been in any lineup to rent out. I only took it because we were in a desperate situation. This was one of the worst experiences I have ever had with Uhaul.

RODRIQUEZ D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERMEKA RENEE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAYLYNNPRINCELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADEISHA SHATONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONDA THERESE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHADAT SHARIF R. 
Évaluation :
5

first time using uhaul very helpful staff no stress

RONDY ELMER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEWAN JULANO M. 
Évaluation :
2

Explained clearly about the technology information more clearly. Because some are not computer illiterate like others. I checked my email and seen where my reservations confirmed. I thought that was it. When I showed up the next day to picked a uhaul. I spoke to the guy who works there name Shawn. He didn't speak back and had a very nasty attitude. He wanted to know why I didn't look in the mailbox and pick up the keys to the uhaul truck and go. He told me I should've been gone. I didn't know what he was talking about. I never drove a uhaul or wasn't aware of the technology info. He was rude. Then he said someone else will be in to do your paperwork. That's why I told you to go online. He's talking to me like I'm supposed to know what he's talking about. The lady was very helpful and nice. But I strongly wouldn't recommend nobody going to shawn for anything. His service sucks!

CHARLOTTEDENISE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa O. 
Évaluation :
5

The owner was very nice , friendly and professional. I would definitely recommend my friends.

LASHONDA NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulysses J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARONMICHELE R. 
Évaluation :
5

everything was great

SHARONRUTH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDDIQA AL-NURA- B. 
Évaluation :
2

Start checking the radiator cooling systems and everything else when a customer bring it back every time.

FELIX TORREZ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANDER MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ULYSSES BUCHANNA J. 
Évaluation :
1

Never retrieved truck wrong combo

Juan H. 
Évaluation :
1

The husband of the owner of that location was threatening me an want to fight he was very angry but the wife was helpful im glad its over wit an that truck is back

Kay C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie A. 
Évaluation :
5

The location and the woman working there were EXCEPTIONAL. The online app was ABYSMAL and took me 90 minutes to get my Truck. What you can do to help the next customer has shut down your company completely and never ever make anyone go through what I did. Uhaul is awful, I deserve my money back, but somehow imagine I won't get that. Plus that woman deserves to get paid, she did an awesome job. I will never use Uhaul again though after the customer service I received. FOUR phone calls, all four of them gave completely different instrcutions, only ONE of them worked.

Joshua F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrienne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nashay W. 
Évaluation :
1

With the virus going around they don't care. They have a hole in their ceiling dripping water on the counter. Hey do not explain everything to you expect for you to read through the whole contract. Just so you don't do something right and they tax you. Never again made U-Haul look real bad.

vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiyatta L. 
Évaluation :
5

thank you so much

Angela W. 
Évaluation :
1

Ghetto and unprofessional.

Bernadettesheril F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horacemarvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique W. 
Évaluation :
3

The guy when I picked up the truck was GREAT!!! He was nice, patient, understanding..... I had a Wonderful experience picking the truck up. I called back hours after to get some information about the drop off process and the lady I spoke to was TERRIBLE!!!!!!!!!!!!!!! She was very rude and disrespectful. She explained the simplest process to me (literally) like I was a toddler. She would get an attitude and speak very demeaning and disrespectful when I asked her a question or stated I couldn't hear her. Overall the experience was okay it would've been 10/10 if I didn't have to meet the rude lady at the end.

Paige C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barron N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

The owner was very helpful and courtious

Myron V. 
Évaluation :
4

Fast & easy!

Kirsten P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry B. 
Évaluation :
5

Grate customer self

Joyce M. 
Évaluation :
2

The serviceman that introduced me to my rental stated “it's an old truck but it's a good truck”. However, it was not a good truck. The headlights did not work. I had to use my brights. The check engine light was on when I turned it over and the servicemen said it was “an electrical issue”. The truck did not do well on the road or on the highway. The alignment was off and I felt unsafe and unstable. I had no Choice but to finish out my journey and hope for the best. I'd like some follow-up in regards to my experience as I don't think another U-Haul customer should go through what I did.

Tyler M. 
Évaluation :
5

Service I received was excellent both times I used them.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcel R. 
Évaluation :
5

Continue what you're doing. Mrs. Shas ( smile) was warm, friendly , and extremely helpful ; she made our experience at Shas pleasant .

Abe H. 
Évaluation :
5

Great customer service!

McClendon S. 
Évaluation :
5

Make sure that their is enough gas in the truck. Everything else was Great. I would definitely recommend your company always.

Anna M. 
Évaluation :
5

Great job

Preston H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barron N. 
Évaluation :
5

Just keep up the good work and friendly customer service; Thank You!!

April S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanchez T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany R. 
Évaluation :
3

Operators of the store were late and I received truck late--he also stated he doesn't know why my reservation was confirmed when he reported he had no trucks available due to theft and damages.

CHRISTINE D. 
Évaluation :
1

Very unclear where to leave trailer, only available spot difficult to back up to and is on a slope. No markings about where to leave the trailer.

Andrew P. 
Évaluation :
3

They opened late but the representative was nice and professional. I believe I've should've been offered a lil extra time since I didn't get my comple full four hours.

CHRISTINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damone W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernell S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jill R. 
Évaluation :
5

Good communication skills.

Jade M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chicqvitta W. 
Évaluation :
4

The vehicle was not on the right meter. That was stated on the ticket. The representative was very nice but she told me to bring the gas back on what it actually was and that what the ticket was. The next person came and checked in the vehicle. They overcharged me and overdrafted my account. They told me they would get the matter resolved but instead they made matters worse. I am very disappointed

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheziray L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

Add more uhaul parafernalia so that it looks more like a drop off location rather and a GPS mishap.

Katelyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shundra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda P. 
Évaluation :
1

The trailer did not even come with the correct cabling for the brake lights and turn signals.

Brent B. 
Évaluation :
1

On getting into truck, it had more mileage and lower fuel in tank than the rental agreement stated. After I brought it up, the agent stated she would correct the contract to reflect the actual values. Upon return at the verbally agreed upon gas level, this location ignored all of the previous discussions and charged me an extra 69 $claiming I had not filled up the gas to the correct level, and did not correct this afterwards. I strongly recommend avoiding until their contracts match up with the truck's actual values upon rental.

NOAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIELLE G. 
Évaluation :
5

No Complaints!!

Shatina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roderick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiaujuan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renecia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONZO B. 
Évaluation :
5

Speedy, no hassle. Will definitely use again.

Patricia G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONY D. 
Évaluation :
5

Truck use too much gas, but it worked out perfectly, other than that!!

Martha H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ernest F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
4

Le client n'a pas laissé de commentaire.

JO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cree P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
4

Practice makes perfect.

Deborah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J. 
Évaluation :
4

The staff was very courtesy and did the little extra to make the experience pleasurable (my car was snow covered when I returned the truck. The staff cleaned off my car while set inside my car - this is a perfect example of going above and beyond). Thank you :)

Michelle S. 
Évaluation :
5

The guys was professional and helpful and got me in and out both visits I definitely will recommend amd shop here again good experience thanks Uhaul.

CARLESSTA H. 
Non reviews have been submitted for this location.

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