The engine light on the truck was on, it was filthy on the inside, glass and water was in the box part of the truck. , and it smelled bad. I don't think I should be charged a cleaning fee because the truck was nasty when I picked it up. It was after hours so I couldn't speak to anyone. Even the key box didn't work with the original combination that was given. I had to call to get further instructions in the pouring rain. I will never rent from then again. They weren't my choice anyway. They were the only establishment that had the size I needed at the time.Penelope M.
Moving Truck Rental in Detroit, MI at Shas Furniture
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Detroit, MI 48213
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 10h30 am à 6h pm
- Dim : 12h pm à 3h pm
Heures d'ouverture spéciales
- 6/21/2021 - 6/22/2021: Fermé
One-Way and In-Town Local Rentals in Detroit, MI 48213
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The associate was cocky and condescending. He commented that I parked the trailer to far down the street and he wasn't going to get it, then turn to my father and addressed him asking him to bring the trailer closer, although it was my reservation and my car. The location was shabby and unprofessional looking.Karalyn H.
You are just fine keep up the good work it been a pleasure to do business with you thank and have a good day Mr PayneWILLIEJ P.
Hey guy at the front desk was very politeCLAUDIA ADELE C.
He was nice and friendlyANITHA N.
Customer service was exceptional thereCandice C.
I rented this truck because my original location didn't have the truck i requested and I was desperate and couldn't switch the moving dates . 1. I had to go get cash after reserving this truck with my card because a place of business can not accept card payments. 2. I was given a dirty truck. The inside had not been cleaned. Sits were ripped. In fact the store had to sweep out the back of the truck before we took off. 3. The truck sound like it was going to breakdown the whole time. Could get on the Expressway because the truck steering wheel would shake uncontrollably. The truck constantly squeaked from driving to open the doors. In my opinion the truck shouldn't have been in any lineup to rent out. I only took it because we were in a desperate situation. This was one of the worst experiences I have ever had with Uhaul.RODRIQUEZ D.
first time using uhaul very helpful staff no stressRONDY ELMER B.
Explained clearly about the technology information more clearly. Because some are not computer illiterate like others. I checked my email and seen where my reservations confirmed. I thought that was it. When I showed up the next day to picked a uhaul. I spoke to the guy who works there name Shawn. He didn't speak back and had a very nasty attitude. He wanted to know why I didn't look in the mailbox and pick up the keys to the uhaul truck and go. He told me I should've been gone. I didn't know what he was talking about. I never drove a uhaul or wasn't aware of the technology info. He was rude. Then he said someone else will be in to do your paperwork. That's why I told you to go online. He's talking to me like I'm supposed to know what he's talking about. The lady was very helpful and nice. But I strongly wouldn't recommend nobody going to shawn for anything. His service sucks!CHARLOTTEDENISE S.
The owner was very nice , friendly and professional. I would definitely recommend my friends.LASHONDA NICOLE S.
everything was greatSHARONRUTH H.
Start checking the radiator cooling systems and everything else when a customer bring it back every time.FELIX TORREZ L.
Never retrieved truck wrong comboJuan H.
The husband of the owner of that location was threatening me an want to fight he was very angry but the wife was helpful im glad its over wit an that truck is backKay C.
The location and the woman working there were EXCEPTIONAL. The online app was ABYSMAL and took me 90 minutes to get my Truck. What you can do to help the next customer has shut down your company completely and never ever make anyone go through what I did. Uhaul is awful, I deserve my money back, but somehow imagine I won't get that. Plus that woman deserves to get paid, she did an awesome job. I will never use Uhaul again though after the customer service I received. FOUR phone calls, all four of them gave completely different instrcutions, only ONE of them worked.Joshua F.
With the virus going around they don't care. They have a hole in their ceiling dripping water on the counter. Hey do not explain everything to you expect for you to read through the whole contract. Just so you don't do something right and they tax you. Never again made U-Haul look real bad.vincent S.
thank you so muchAngela W.
Ghetto and unprofessional.Bernadettesheril F.
The guy when I picked up the truck was GREAT!!! He was nice, patient, understanding..... I had a Wonderful experience picking the truck up. I called back hours after to get some information about the drop off process and the lady I spoke to was TERRIBLE!!!!!!!!!!!!!!! She was very rude and disrespectful. She explained the simplest process to me (literally) like I was a toddler. She would get an attitude and speak very demeaning and disrespectful when I asked her a question or stated I couldn't hear her. Overall the experience was okay it would've been 10/10 if I didn't have to meet the rude lady at the end.Paige C.
The owner was very helpful and courtiousMyron V.
Fast & easy!Kirsten P.
Grate customer selfJoyce M.
The serviceman that introduced me to my rental stated â€œit's an old truck but it's a good truckâ€. However, it was not a good truck. The headlights did not work. I had to use my brights. The check engine light was on when I turned it over and the servicemen said it was â€œan electrical issueâ€. The truck did not do well on the road or on the highway. The alignment was off and I felt unsafe and unstable. I had no Choice but to finish out my journey and hope for the best. I'd like some follow-up in regards to my experience as I don't think another U-Haul customer should go through what I did.Tyler M.
Service I received was excellent both times I used them.James C.
Continue what you're doing. Mrs. Shas ( smile) was warm, friendly , and extremely helpful ; she made our experience at Shas pleasant .Abe H.