Nothing to improve. Overall, great experience. Friendly, organized counter representative, easy after hour turn in service. Renting again in a few days for the leftover lingering stuff in the move. Uuugh... great location and nice people. Super convenient and cleanest truck Ive rented EVER! Merci encore!APRYL P.
Customer Reviews for Shell Cumming
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean equipment in good working order. A key drop that accommodates the keys. General uhaul - don't confirm res and rate then not honor it.Marc C.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.PHIL A.
Representative was friendly and they were knowledgeable and aware of the systems. They were very helpful in accepting the truck since the actual drop off location were full to capacity.Rohit G.
Le client n'a pas laissé de commentaire.Sreenivas K.
Akshay was courteous and prompt at time of rental. East experienceRick M.
Answer the phoneTracy H.
Le client n'a pas laissé de commentaire.Michelle D.
Le client n'a pas laissé de commentaire.ARGENIS L.
This is for uhaul, after getting to my destination, wanted to drop off the 5x9 trailer at an uhaul place very close to my destination. The folks at that site were very helpful, but it was going to cost me over 400 dollars to drop it off there. I was a little disappointed that I had to bring back the empty trailer to the rented site.Kenneth F.
Le client n'a pas laissé de commentaire.Douglas W.
Truck was very old and making noise and as soon as we loaded the stuff engine light came on. seems like due to old engine and truck it was just trying to survive on roads. we were afraid if it stops in the middle of the road it will be too much problem for us.Suraj R.
Le client n'a pas laissé de commentaire.BHANU PRAKASH G.
Le client n'a pas laissé de commentaire.Osasogie E.
It took a long time to rent the trailer. I was not told that I would have to hookup the trailer myself (all other locations have hooked up the trailer for me).CHARLES B.
Le client n'a pas laissé de commentaire.Yuri S.
Le client n'a pas laissé de commentaire.Russell T.
I love how conveniently located it is. But the parking lot is quite small and difficult to maneuver trailer. Super easy, quality trailer. Super easy process too. Quick and easyzachary B.
Le client n'a pas laissé de commentaire.SYEEON K.
engine light on when i picked it up called to notify the gentleman said not to worry. Cab smelled if cigarettes and floor of the cargo area very sticky.SUSAN M.
The service was awful, app didn't work, charged for moving blankets not providedSusan C.
Le client n'a pas laissé de commentaire.KENNETH S.
Unfortunately the person who rented the truck before us had not returned the truck so it affected our move by a couple hours. However the manager at Shell was nice & accommodating trying to get the truck to us ASAP.Richard W.
The salesperson said I was lucky they did not have costumers at the gas station at the time, or he would not have been able to help me disconnect the trailer. I will not go back there again, because I could not do it by myself. I will make sure I go someplace that has a person readily available to assist me.ANA M.
Le client n'a pas laissé de commentaire.Adolfo D.
Took over an hour. One person working at the gas stationDavid M.
The service was fantastic. This is the 2nd time that I've used this location and they continue to exceed my expectation.CATOLYN M.
Very great customer serviceASHLEY B.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.JO R.
Le client n'a pas laissé de commentaire.Doug T.
Was called 10 minutes before scheduled pick up to have location changed because there was not a truck of the correct size at the location I chose. I chose the original location because it advertised a guarantee my correct reserved truck would be available. I arrived at the new location and waited 45 minutes to finally get the truck, which was not swept out or cleaned. It was full of dirt, broken glass, and other debris in the back, and a phone case and plastic trash on the floor of the cab. They also did not have the correct number of moving blankets I requested online with my reservation (2 dozen reserved and was given a total of 5). The documented gas on my contract was higher than the actual gas in the truck, and when I notified the uhaul employee he said he would call to have the contract updated and that it was no issue. He later called me and told me to take a picture of the dashboard and let whoever I turned the truck in to know there was a discrepancy and show them the picture I took. I also asked about the advertised $50 credit from the truck guarantee online during the original booking and the phone call notifying me the truck was not available and was told it would be applied when I dropped the truck off. This did not happen and the original quoted price was still charged to my credit card with no discount.STEVEN P.
Le client n'a pas laissé de commentaire.Kenneth B.
Very friendly and helpful staff!Jacleen A.
Le client n'a pas laissé de commentaire.KEITH W.
i never received a finalized receipt.JOHN T.
I rent from this place all the time. They try to accommodate the best they can. I did have a small issue this time though. Agent said she would credit me the money for the extra fuel I put in by mistake. She did not do that. The marker shown on the receipt is inaccu. I put in more than that.Bari Q.