Évaluations des clients Shell Gas Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shell Gas Station

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Lindsey L. le

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The computer system was not working when checking in so it took a while to check in and check out. The attendant was very helpful through the process.

Samantha H. le

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My experience with U-Haul was unacceptable. After being switched to different pick up spots multiple times after being GUARANTEED a truck at the original location, when we were finally able to get a truck, there was a man asleep in the back. The gas station manager that gave us the keys to the truck clearly knew the man asleep in the back. He was not alarmed at all that he was asleep there. It took several minutes to wake the guy up and get him out. I have complained to U-Haul twice already and have heard nothing back. I highly recommend never using U-Haul’s services.

Luca R. le

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Hello - I am extremely dissatisfied with my experience renting from U-Haul. I found this process to be thoroughly inconvenient, poorly organized, and inefficient in almost every conceivable way. It took 20 minutes to actually get the keys to the U-Haul, which involved providing multiple "alternate contacts" - the first contact I provided was apparently insufficient - and inputting information I had already provided to U-Haul while making the reservation to begin with. More significantly, I was explicitly told by multiple representatives on the ground at the location where I picked up and dropped off the U-Haul that I did not need to refuel the truck. And yet, I have been charged $18 for 3.5 gallons of gas, which is absolutely unacceptable. Furthermore, I thought I had reserved a 9" Cargo Van of the "Sprinter" variety - as indicated in the photograph on the U-Haul website - only to find a van far less maneuverable and much more difficult to drive. This is all to say, I found this experience renting from U-Haul sufficiently inconvenient and duplicitous to never rent from your company ever again. Thank you, Luca Rojas

Kate B. le

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Le client n'a pas laissé de commentaire.

Odilio C. le

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Le client n'a pas laissé de commentaire.

Derrick W. le

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Perhaps make a sign to show where trucks should be parked. When the gas station is busy, it's hard to know find a spot to park the UHaul to go inside and talk to someone. This will avoid people having to move the trucks a second time to the designated UHaul parking spots.

steven G. le

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Le client n'a pas laissé de commentaire.

Griffin H. le

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I swear by all that is good and holy, you have been a blessing and a dream of a company to work with and I love your staff and everyone who played a part in helping me. You made the impossible possible, thank you. To improve: your computer systems need to accurately reflect the size and quantity of avail units in a regional setting. Like “ so do you have any 10x10x10s in a 50 miles radius of 90245.

Mohsen M. le

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Upon checking out the vehicle, I asked the guy to have only flat rate and gas/mileage, no extra charges, he said he did it but didn't give me a copy so that I could see what the charges were. When I returned the vehicle, a second guy said I should leave the key and go. I said I wanted to finalize transaction and get a receipt, he made me wait long time until he would go with me to check the vehicle. Then he was playing with his phone and his computer, claiming that transaction was finalized but I didn't receive an email. I called customer service and after a long wait I could speak to a customer service representative. She confirmed that my account still showed that the vehicle was not yet returned. She called the guy and immediately the guy pretended that he solved the computer issue and he could finalize the transaction and give me a receipt while he was still on the phone. Then I received an email with receipt which showed I was charged an extra $5 for Safe Trip! I only drove 16 miles in the neighborhood altogether, I didn't need road side assistant. I didn't understand why the first guy confirmed that I had flat rate and gas/mileage only. Very bad experience, I spent an hour just to get a receipt and I was charged extra for something that I didn't need although I had asked to have no extra charges.

Ian H. le

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Check in / Check out could be a bit more technology enabled.

garth C. le

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Le client n'a pas laissé de commentaire.

Tosha P. le

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They three gentlemen that helped me were kind and patient. It was a great experience renting from here.

silvy H. le

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Le client n'a pas laissé de commentaire.

ANGELA S. le

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Everything was organized, customer service was excellent. One idea might be to review additional driving mechanisms not usually found on most cars or SUVs. Otherwise, everything was great.

Christopher M. le

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The workers both when I picked up the truck and dolly and also when I returned later today Were both very nice and very well spoken and most of all Extremely Knowledgable about U haul products .. Thanks for a great experience -C. McGrath

dan H. le

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This location was filled with homeless individuals outside camping out. Not the safest location in my opinion..

Rudy M. le

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We didn't use the dolly and blankets we rented but they we asked them if we can be credited for those they said no. Other than that, everything went very smoothly and the fellow was very courteous and friendly. Also, I was able to leave with the truck in a timely manner.

Paul W. le

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They did not follow how long I told them I needed the equipment and set the rental to a very small time window (a few hours) and did not tell me if I go just one minute over that time they will charge AN ENTIRE EXTRA DAY. This is dishonesty and robbery, especially since I told them a few times I would need it much longer than the time they ended up putting on the contract. They hurt ignored it or didn't care and figured they trap me into the other day charge. Then they charged me for two days of coverage that I didn't order. There is another paper I signed that shows i denied coverage, (and originally ordered it online without it.) Yet they added it anyway. They said all these things are uhaul policy and I need to take it up with uhaul. But when I called uhaul they said that these things were keyed in by the location and uhaul is opening a case against them. But no guarantee I'll even get a credit for these dishonest practices.. So this location is very very shady and will add things to your bill after the order. They tripled my bill for a 4 to 5 hour rental. Puffed up a $50 rental to about $170. Ridiculous. Don't go here. Because you'll get a shock when you return it and have to fight the bill.

Mike H. le

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Le client n'a pas laissé de commentaire.

Karibi D. le

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Le client n'a pas laissé de commentaire.

Mary Kristen T. le

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Le client n'a pas laissé de commentaire.

David B. le

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Request for an appliance dolly was not able to be satisfied by this location, so had to go to another U-haul location to get one. Would appreciate the U-haul website being up to date with what a given location has to offer and directing its clients accordingly. I have no problem with this location but rather with the management of equipment by the online website.

Fiona S. le

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When I arrived the employee who was working told me there was no where to park the truck because they were "full." It wasn't until I called the number on the receipt I received earlier that he came out and showed us a space behind the store. He was not exactly helpful.

Brianna T. le

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Le client n'a pas laissé de commentaire.

Reza M. le

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Easiest rental truck experience I have ever had. Highly recommend this place!

rachel T. le

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I would not rent from Uhaul again do to the fact they asked for more than the renter's and the driver's information. That is not necessary and was an invasion of privacy to a friend.

Gary S. le

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Le client n'a pas laissé de commentaire.

PAUL H. le

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Le client n'a pas laissé de commentaire.

Nic W. le

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No improvement needed! Everything ran smoothly, the van was there on time, the representative who checked me out was awesome, and thorough and answered all my (many) questions! A great experience. Will definitely rent from this location (Shell @ Pico in Sta Monica) again!

Fabio T. le

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very friendly and efficient

Jeremy F. le

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Quick service. Very helpful.

Marlo C. le

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Headlights were broken, didn't find out until overnight moving. A bit dangerous but we made it alright

Matthew M. le

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Le client n'a pas laissé de commentaire.