Terrific service all around, van in great shape. I refilled gas tank, over what I was supposed to refill, would have been nice to get credited. BUT otherwise terrific all around and convenient to where I liveRobert V.
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Pour nous contacter
New York City, NY 10027
(Corner of W 131st St)
Services dans cet établissement :
- Mon–WedDe 9 h am à 9 h 30 pm
- Fri–SatDe 9 h am à 9 h 30 pm
- DimancheDe 9 h am à 4 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I'm not satisfied with the service! I was even accused of not returning rental on the sameday! Thank God I had pictures! This location needs better management and service! Never renting from this location again!Jeanette R.
Owner is super friendly. And it was his birthday too!Kevin J.
Le client n'a pas laissé de commentaire.GIAN PAOLO R.
Le client n'a pas laissé de commentaire.Jean S.
Excelente customer serviceJuan H.
1) Your website and system for getting the car using cellphone are atrocious, completely unworkable. Even with my communicating multiple times over a week by email eith customer service, they didn't work. It would be worth finding another rental service due to that alone. 2) your listing of the hours of the location is inaccurate 3) what's the point of a supposed phone system when you have to go to the person at the counter to sign documents, show the credit card you used yo book the rental, and pick up keys? You have just added layers of complexity, beaurocracy, and delay.Harold R.
Le client n'a pas laissé de commentaire.Jacob S.
Great location to get a uhaul!Lash D.
Le client n'a pas laissé de commentaire.Neville M.
Le client n'a pas laissé de commentaire.WILLIE C B.
Horrible, horrible they cater to Hispanic speaking ppl only. They talk super loud and don't tend to guest they talk about everything but business they don't know honor reservations online and expect you to bring the uhaul back in 4 Hours never againKayla D.
Le client n'a pas laissé de commentaire.GERALDO A.
Le client n'a pas laissé de commentaire.Fernanda V.
Le client n'a pas laissé de commentaire.James P.
They really work with you. The gentleman that helped us from beginning to the end was the best. Definitely needs a raiselisa L.
Le client n'a pas laissé de commentaire.Daniel T.
Le client n'a pas laissé de commentaire.Stephen J.
the best.laura E.
Le client n'a pas laissé de commentaire.CLARENCE D.
I got great, friendly service!Kirk V.
Great service 👏JOSEPH N.
Send a confirmation number to may the process qickerTrevor B.
Le client n'a pas laissé de commentaire.Carlos H.
Le client n'a pas laissé de commentaire.Oneil T.
Le client n'a pas laissé de commentaire.Delia M.
Le client n'a pas laissé de commentaire.Willie B.
Es bueno atienden bien 👍Sonia H.
Terrible customer service. The guy running this place took lunch. Left no sign. There was no forewarning the location closed for lunch at a certain time. I returned the truck at the time I had confirmed and he wouldn't help me and was very rude. Told me I had to wait till he finished his lunch. Wouldn't tell me how long. Then ran into a back office and locked the door. Would not recommend this location to anyone.Kyle B.
Owner was very professional!! He should be a guideline in your customer service book for othersRob S.
App was super slow and had to check in with attendant. Also more expensive than I anticipatedRebecca C.
Location was a small gas station. Not so pleasant. But man who worked for U-Haul was a good guy.gary T.
Le client n'a pas laissé de commentaire.Theodore W.
My reservation guarantee was not upheld, and the van I used was not clean. There was soil/mud in the back of the van, which I had to deal with during my move.Jhoan D.
Le client n'a pas laissé de commentaire.Marc C.
Location is a gas station, no customer service, attendant did not know about where the truck was. The truck, once found, had a non-working driver side lock, had to enter it by the passenger side, the cab of the truck was filthy, I was scared to be in it, and for the price it cost, it was not acceptable. The engine check light was on, and the truck had a very bad vibration. Lastly, the tank was practically empty. Return of the truck was confusing, the attendant was not there, and the gas station people had conflicting information on what to do. All in all, a terrible experience not to be repeated.ARMANDO T.
Very uninviting. The owner was not around and the employees display no signs of work ethic and or etiquette.Christopher V.
Le client n'a pas laissé de commentaire.Hayden B.
The truck was making noise the whole time I drove it. The engine light was on. The sit was torn off the driver chair overall horrible condition and experienced. Has a former employee that was acceptable.Janaya N.
Le client n'a pas laissé de commentaire.GREGORY J.
Le client n'a pas laissé de commentaire.Daniel K.
awesome customer serviceshawn G.
There was trouble with the app, non of my information was loading correctly, but the guy working there was super helpful and did not have a problem with putting the information in manually from his computer. I needed to change my time and he was also pleasingly helpful with that.Versalle S.
My first experience here was good, the most recent was generally fine but the truck was old, didn't have a switch for the lights so couldn't be driven at night and was not really worth $112 for 3 hours.TIMOTHY J.
Great service, friendly staff, easy pick-up and drop-off, would definitely recommend this location. Only issue was that the van smelled like some fruit had been left in there for too long, which was probably the fault of the previous driver and not the location, but a maybe a deeper clean if possible would have been nice.TYLER C.
Le client n'a pas laissé de commentaire.Luis C.
Le client n'a pas laissé de commentaire.Noelle K.
Give more detailed information about charges and added expenses that you will incur, so that you can plan how much it will cost you.julio R.
The Uhaul website shows time pickup from 8am, I was not able to pickup until 9,3 for the following reasons: 1 the gas attendant didn't release the keys , even if I completed all the online app steps 2 the Uhaul in charge arrived late and there was long line 3 I lost moneyALBERTO M.
I don't know her name. But give that girl a raise. She took such good care of me and made me feel way less stressed about movingClare R.
Le client n'a pas laissé de commentaire.SHILPA B.
it took us an hour to get our van, and that was included in the time we booked. our van was parked in for and we couldn't even access it.Maria B.
Le client n'a pas laissé de commentaire.Karama C.
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.Sophie U.
I had an awful experience at this u-haul. this is my 7th time renting a u-haul and will be my LAST time. Customer support did not help me. Taking my business elsewhere from now oneric D.
Le client n'a pas laissé de commentaire.Yang L.
Nothing everything went well Thank youAdrienne K.
Le client n'a pas laissé de commentaire.JOSHUA K.
Very easyEmma L.
Le client n'a pas laissé de commentaire.Alexander G.
Le client n'a pas laissé de commentaire.Miriam R.
Train your staff to learn the processes that other locations accustom.ANA V P.
The woman who was at the U-Haul window was rude and charged me double than what my online reservation said. When I questioned her on it she said â€œNo. what they say on the app is only an estimate.â€ Except when I looked at the contract she gave me she put in a set amount of miles that I was absolutely not going to hit (I was only going 3 miles away from me) without asking. When I used the app prior a few months ago it gave me the option to choose an estimate of mileage by asking where I was going. Luckily at the end when I did the check out it said my total was half of what she told me so I ended paying that one instead of what she wanted to charge. When I returned the keys and had questions about the return process she was rude once again and made me feel inadequate for not knowing. Other than that the truck was fine and got the job done!Shelby A.
The lady that assisted me checking in was awesome. And the fact it was a gas station in NY was even better as filling the truck up was super easy.Bruce C.
New computers that don't freeze and shut down! The current computer system makes the process slowChristian M.
Le client n'a pas laissé de commentaire.ANDRES M.
Friendly, helpful, efficient. Great experience. Thank you!Abby S.
Le client n'a pas laissé de commentaire.Roxana S.
The process was seemless and straightforward. My questions regarding the van's controls were answered and I felt comfortable operating the vehicle.Tyler R.
Le client n'a pas laissé de commentaire.Marta A.
Le client n'a pas laissé de commentaire.DEMONT C.
Le client n'a pas laissé de commentaire.Jose Tomas F.
Le client n'a pas laissé de commentaire.Isaac O.
Very confusing because there is no parking lot. They were not helpful guiding me through the check out process. The location is also a small grocery store and it's hard to know who worked for which place. It's also a gas station so very very hard to maneuver a large truck.Emma S.
Do not offer a 9am pickup if the employees begin work at 9am. The earliest they can facilitate a pickup for most customers is 9:30am.Ethan O.
The lady that helped me had EXCELLENT customer service skills.JEREMY T.
Le client n'a pas laissé de commentaire.SHATEEKA E.
Vehicle had a turn signal out and did not have the requested equipment.Timothy K.
The only part of the equipment that was not clean was the front part of the truck. It smelled like smoke and the front cup area was full of ashes. The service was beautiful, professional and respectful.Valerie N.
Remove hidden feesWilliam M.
Le client n'a pas laissé de commentaire.Francis M.
We had an amazing woman helping us yeasterday get the vehicle all set to go. Usually getting the uhaul is the most stressful part because they over book or miss book. Something is always weird but this woman was kind and funny and just enjoying her time and it brought me so much joy. She also walked out to the car to check things with me. I forget her name but she had I think colored red/pink hair. She made the whole experience very easy.Sarah M.
It has a very small lot, including some parking across the street under the elevated train tracks, where the truck just barely fit. In order to take the pictures upon check-in to verify the truck's condition before leaving it, I had to go into the busy street to take the photos, which wasn't too hard, but it is a little dangerous.Jackson K.
Attendant was dismissive. Took keys with no receipt of returning vehicleJeff F.
Le client n'a pas laissé de commentaire.Belen B.
Le client n'a pas laissé de commentaire.Cathy J.
Not sure of her name but she only works Fridays and Saturdays and she rocks!CRAIG D.
Le client n'a pas laissé de commentaire.Carlos V.
Clean your vans!!!Jeffrey G.
Le client n'a pas laissé de commentaire.Michael K.
Everything was great, friendly staff and good vehicle!Domingo C.
Le client n'a pas laissé de commentaire.DANIEL J.
Still waiting on a refund on a late fee that was confirmed with the manager of the business where the Ãºhaul was rented that the late fee is not late and has in fact received the payment and was confirmed yesterday, nothing was relayed prior to this until yesterday after I have made such complaints.Leonardo G.
Make sure the car has gasjosue R.
Le client n'a pas laissé de commentaire.Natalie B.
It took a long time to get the truck as I had to give multiple references and there was a hold on my account. The truck wasn't clean. I was charged for 42 miles even though I only drove to Brooklyn and back.Joshua A.
Rental van did not arrive until 30 minutes after pickup time, and there was no communication regarding it.Michelle M.
This was the worst U-Haul experience I've had to date. I went in to pick up my reservation and I was told i couldn't because i didnt provide an emergency contact. I have always declined it (because i don't have anyone that could be useful as an amergency contact) and received my rental without a problem whatsoever, but the incompetent attendant would not let me get my reservation, and INSISTED I put someone down, AND wanted to call them to prove they knew me. I spent 15 minutes talking to the guys boss, and even the boss told him he didnt need to include an emergency contact for me....but the attendant keep insisting. It wasn't until i gave him a. fake name/phone number did he then approve my reservation. DO NOT RENT AT THIS PLACE. GO ELSEWHERE!!Richard W.