Le client n'a pas laissé de commentaire.LEONARDOK B.
Customer Reviews for Shell Gas Station
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
New York City, NY 10027
(Corner of W 131st St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 9h pm
- Mar-Jeu : 9h am à 6h pm
- Ven - sam : 9h am à 9h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/25/2021: 8h00 am à 4h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The mobile app didn't work and we got a smaller van than I had reserved. I also reserved for 5 hours and when the mobile app didn't work the person working said we had to have it back in 4 hours instead.BENJAMIND H.
Everyone was great at the location. I had to call the main U-Haul number to extend my time because of something beyond my control. The person on the phone - Linda from Traffic - was just amazing. She must have heard the panic in my voice! She made sure I had enough time to complete my job, leaving enough time for the guys at the drop off to prepare the truck for the next user. Thank you!!!ADAMJESSE B.
Le client n'a pas laissé de commentaire.Mariana K.
Le client n'a pas laissé de commentaire.MEYLEN M.
Vehicles need to be better maintained and cleaned!! I was given a dirty car, didn't change it even when I commented. Tyre pressure was also low.kim D.
Le client n'a pas laissé de commentaire.Michaela L.
Le client n'a pas laissé de commentaire.CHRISTINAALLIYEA S.
The gentleman was extremely helpful and even helped us fill our car.Damaris C.
Courteous, knowledgeable service provided by Ricardo. Inside of van clean, outside was not. Uhaul needs to provide wash service to this location. This is an excellent rental location for Columbia University, Columbia Presbyterian Hospital and residential community.SOLMARIA S.
The person who gave me the van told me that I had to deliver in another location and that according to a customer service representative caused me that he will pay three times the agreed amount that is not from serious peoplmiguel F.
The UHaul employees that work at this location go above and beyond! They are really great - which is helpful because your self check in/return is a nightmare.Christianna H.
Le client n'a pas laissé de commentaire.ASHLEY L W.
Le client n'a pas laissé de commentaire.LUIS R C.
Convenient locationELLEN M.
Not the fault of the place but they were all booked and the previous customer was late in returning the van. I had to wait 2 hours to get the vehicle. Also, gas tank was not full, seems to be no way of telling that to anyone but I do have a photo of it.ROBERT S.
I just need to have someone on-site when we returned the vehicle at the station For farther future because I need to know you see the time close my servicenaida E.
I had an issue returning my ride where the app failed and did not let me upload any pictures. So I called customer service and had to wait 58 minutes to actually speak to someone. Other than that everything was gois.EDWINALFREDO A.
Le client n'a pas laissé de commentaire.Shelby T.
Le client n'a pas laissé de commentaire.JHOERLYN ANDRES S.
The young lady who took care of me was vey courteous and helpful. She took the time to clean the passenger section before handing over the keys.GEORGES JOSEPH M.
This facility lived up to the expectations I had of its location.DANIELJ R.
Le client n'a pas laissé de commentaire.Vikram N.
Le client n'a pas laissé de commentaire.Hannah R.
Le client n'a pas laissé de commentaire.Nicole A.
The staff spent time to explain about the return policy which was always frustrated me due to return within 24 hrs but off the office hrs. There are all kinds of charges.. so make sure you ask about if you return late. e.g. the insurace will be charged not daily but ad many hours as you indicated will be consider as one unit so if you rent 8 hrs and return in 24 hrs late it could be charged 3 times. etc.DOUNGRAT E.
Prompter service at this location.REXFORD B.
Great, friendly service every time I come here!HALEIGHSHAW A.
Le client n'a pas laissé de commentaire.DAVIDJACOB F.
It was perfect service at the location. However, U-Haul, like most companies, relies on auto/AI "communications" which means: customer is out to dry, no one responds. BS for UHaul, not the locality.VALERIED H.
Le client n'a pas laissé de commentaire.BENJAMIN K.
Took a while to try to figure who was in charge of UHaul service rep. For some reason, the location said they were closed despite it saying its open on the website. Please reconcile.PRATHEEK K.
Terrible service. Not very clear and almost didn't get the rental. Extremely dissatisfiedMateo G.
The person at the counter was very inefficient. Last week I rented the same equipment in Chelsea and was in and out in 5 minutes. There was a line of two people we waited an hour.DAVID ISAAC M.
To have someone there that can answer any questions that someone may have or a number that someone can talk to if they have any questionsMICHAELANTHONY A.
Customer service was professional, knowledgeable and friendly. The van was clean, operational & efficient. Would use them again.BRANDESHAM A.
Le client n'a pas laissé de commentaire.Khadijah M.
Check in took a while. Would be nice to start the rental time from the time we get access to the vehicleAnna K.
Le client n'a pas laissé de commentaire.RICHARDENRIQUE H.
The gentleman checking everyone out is so friendly and efficient that it made for a really pleasant experience! He had a smile, even first thing in the morning and gave everyone great service!MONICA R.
Le client n'a pas laissé de commentaire.GUILLERMOA I.
Better explanation by customer service rep as to return procedure using phone.MARKW H.
we received excellent customer service, George Ramos is superb! thank youGUILLERMO H P.
Nothing everything went very well.Susy P.
The Mobil app wouldn't load my pick up vehicle so I could use the mobile app feature. I had to go inside and do it manually instead.ALEJANDRO S.
No suggestions for improvement, because everything worked exactly as I would have wished, including the great consultation with the manager concerning my complicated move.LOUIS M.
Way too overpriced. I was charged double of what I expected.Enzo L.
There was an issue with AC blowing heat rather than cold.GEORGECENTAURI C.
Le client n'a pas laissé de commentaire.DAVID M.
The employee was not very attentive to me as customer and had me wait for a while for the truck.ANDRES F.
Le client n'a pas laissé de commentaire.THABBITN I.
Le client n'a pas laissé de commentaire.SARAHANNE N.
Le client n'a pas laissé de commentaire.FYGELBA R.
Le client n'a pas laissé de commentaire.LOuis B.
Le client n'a pas laissé de commentaire.JULIAG M.
Had problems with the checkout app. it refused to accept my pictures .so I had to go to the pickup location to return the vehicle which took a long time..Michael L.
Considering the location (tight on space, very busy service station) it is hard to imagine anything that could improve the excellent service I received. many thanks to your service rep there.GUYWILLIAM R.
While a little slow to gather the dolly and furniture pads, everything was fine.Angela R.
Le client n'a pas laissé de commentaire.Peter T.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.SOPHIE C Q.
The manager was good but the vehicle had several malfunctions. Some not critical I suppose, like oil change overdue, tpms warning, but the really bad one was the cargo door open warning. Seeing that warning in a fully loaded vehicle on a freeway was extremely unsettling and scary. The vehicle needs to be serviced well.Nikhil P.
The staff was incredible, everyone was very helpful and pleasant.DOMINGO C.
The alternate phone verification process needs to be streamlined.Andrew S.
Le client n'a pas laissé de commentaire.Danny S.
Le client n'a pas laissé de commentaire.Fatih C.
I rented a utility dolly but it never came. I paid for something I did not use. Not cool manHelen N.
The attendent at the location was so rude & disrespectful to me. My rental truck did not have the correct equipment I reserved when I picked it up. When I returned later to ask for the dolly & furniture pads which I had already paid for, the attendant told me that it was somehow MY fault that the equipment was not with the truck, and so I would not be receiving the 50 $â€œright equipment guaranteeâ€ displayed by the checkout counter. An all around terrible experience for which I was overcharged. Will be telling everyone I know to avoid this location whenever possible.Peter L.
Very nice helpful staff at check-out and return. Van was immaculately clean.SUSAN B.
Le client n'a pas laissé de commentaire.Ricardo A.
Le client n'a pas laissé de commentaire.ANTHONYM A.
The whole process was easy and Matos was really helpful and efficient. Would totally use again.ALYSSAFAYE S.
The customer service was exceptional. We really appreciated the time she took to assist us! She was professional, knowledgeable, and went above and beyond! Thank you, Thank you!!K H.
Le client n'a pas laissé de commentaire.DONATO O.
Because of an error on UHauls side, I've been overcharged by an extra day in equipment rental and insurance costs. And no one is responding to my messages or emails about it. VERY disconcerting!!Terrance O.
uhauls are tightly packed because it's a gas station so manoeuvring is challenging. but thanks to the attendant who reversed for me when I brought it back.Ben M.
Good customer serviceAKLILU M.
He only reason that I give one star less is because the auto pick up app didn't work. It may have nothing to do with the location,STANLEYJ G.
Le client n'a pas laissé de commentaire.Dana R.
Le client n'a pas laissé de commentaire.Lara T.
Service member was quite slowCARIN ALEEN Q.
Le client n'a pas laissé de commentaire.Benjamin N.
The woman at the rental desk demonstrated some of the worst customer service I have ever experienced. When I asked about the simple matter of returning the option of returning the van late vs extending my reservation by an hour or two, she told me the question was too complicated and told me I was so confusing that I should just call customer service. I asked about prices for the 2 options to see if it was worth it to extend the reservation, and she kept asking â€œdo you accept the chargeâ€ over and over, louder each time, with no explanation of different charges. She was dismissive when I first interacted with her in person, and she was very rude on the phone. When I first inquired about extending the reservation, she simply said â€œI'll call you backâ€ and hung up. I waited an hour and a half and called again, and then had the rude encounter.Casey S.
There weren't any hazard lights on the vehicle which was strange, but that was all.ROBERT M.
I checked in on the App to pick up my UHaul van and was blamed for messing their system up. App told me to go in to get a key only to find out my reservation had been given to somebody else. They told me I messed their system up by doing what the app and online system told me to do, then got me a new van but was 45 minutes behind on my reservation time. Come to find out a week later the original reservation was still not canceled and I ended up getting charged for TWO rentals even though I only had one van. Unbelievable.Brandon J.
Keep up the good workEVELYN R.
Le client n'a pas laissé de commentaire.Min Z.
Le client n'a pas laissé de commentaire.Ashton P.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.ROBERTBENJAMIN G.
Le client n'a pas laissé de commentaire.Samantha S.
The staff at this location was amazing. They went above and beyond to help us and we were able to seamlessly pick up and drop off our truck.William C.
no suggestion for improvementDaniel M.
Le client n'a pas laissé de commentaire.David T.
Tire pressure maintenance indicator needed resetting.Timothy J.
Every was great by me. Don't change nothing!ERICENRIQUE A.
The attendant took forever to process my reservation and gave me the runaround about not being able to help me since I had an afterhours reservation, even though their location is listed as not supporting 24/7 truck pickup which is why I came early. I know they have a hard job but they could be a bit more accommodating.MICHAEL B.
I made my reservation a week in advance and when I go there, neither the van or the other moving material I requested was available. Luckily, they had another truck that was a little bit larger than the one I had held, but it was their last car and was not part of my reservation. Then, there were issues initially getting the new truck for me. The whole check out process took about an hour. I will say, the employee working in the morning was very helpful in helping me find a car so I'd be able to move that day. When I went to return the truck, the woman at the counter didn't seem to have any sense of where the trucks were supposed to go and was not very helpful leading to confusion among ALL of the people trying to return U-Hauls. All in all, it was definitely not one of my best U-Haul experiences!LEAHDENALI T.
The used my rental for extra day and charged me for itJesenia R.