Customer Reviews for Shell Gas Station
(Concessionnaire U-Haul dans le voisinage)

1719 évaluations

3260 Broadway   New York City, NY 10027
(Corner of W 131st St)

(718) 993-3845

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 993-3845

3260 Broadway
New York City, NY 10027
(Corner of W 131st St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL P. 
Évaluation :
3

No mobile phone app it was useless it asks questions that no one could answer. It was due to the patience of your attendant was very helpful help me resolve the issues of your mobile app problems. She literally saved the date for me. Bottom line your mobile app sucks., I will never use it again.

GENE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maximilian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis G. 
Évaluation :
3

The web service you have did not function AT ALL. I will not recommend to anyone to even try using it. A total waste of time!!!!!!!

GEORGES JOSEPH M. 
Évaluation :
1

ON PHONE NOW TRYING TO CONTACT YOU GUYS THIS PICKUP IS CHARGING ME FOE TWO DAYS AND I ONLY HAD VAN FOR ONE ...

nikole G. 
Évaluation :
3

I requested a utility dolly with my truck rental a week ago and they didn't have any when I picked up the truck. I need one so I excepted an Appliance Dolly which was super heavy and big so I couldn't use it. The staff was professional.

GERGELY T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hannah G. 
Évaluation :
5

Your employees services was very very helpful. I'll be back.

DON D. 
Évaluation :
2

This location charged me for a late drop off when in actuality I dropped my truck off early. Would someone please be able to reach out to me about this to take off this 50 $charge? (716) 603-1147 thank you!

Troy B. 
Évaluation :
1

this was the worst experience of my life . i'll never work with this uhaul again . very disorganized made everything a problem and maybe a difficult day of moving impossible

SARA LIANE R. 
Évaluation :
5

Thank you for being so professional & kind. I have already recommended someone to rent from you and they will be rent soon. Please continue to treat everyone the way I was treated.

NELLIEM M. 
Évaluation :
5

To me nothing everything was perfect .

LORETA R. 
Évaluation :
2

Revamp that Horrible App and hire an all new customer service crew.

Charles A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian M. 
Évaluation :
5

Have used this location for sometime now. Every time my experience was fast, courteous and clean. Def keep using this location

ANGELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREI V. 
Évaluation :
5

It was a great experience!

Gabriel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SALEM E. 
Évaluation :
1

I couldn't get the key from Gas Employee and the GPS was not working on the app. I wasted an hour trying to get the key and another hour returning it. Just terrible

Louis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEYL S. 
Évaluation :
1

Terrible customer service, poor quality equipment, and overcharged for fuel EVEN AFTER requesting someone call me to discuss and ALSO calling the 1-800 number. Instead of providing any sort of guidance, the rude southern man on the line transferred me directly to the location, where the gas station attendant told me that 'the Uhaul girl' was too busy to talk, and to call back. I called back three times that day and no one picked up because Uhaul is a joke and I will never use them again.

Justin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph D. 
Évaluation :
4

The woman running the show during the day is excellent. She was attentive, insistent and pleasant. I trusted her. She cared about her job, and it showed.

FLETCHER B. 
Évaluation :
3

I selected contactless service but was instructed to pick up the key from the attendant. It was unclear which attendant I was supposed to go to and it turned out to be an employee that looked and dressed like a customer. I was instructed to drop the key off in a drop box but there was no drop box to be found so I gave it back to one of the station attendants.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albaro C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kylie K. 
Évaluation :
4

Take the advertisement off the sides of your rentals because that is not the price

Franklin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEANA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lula S. 
Évaluation :
5

Let people know that you can't use U-haul after the location has closed it's service hours

Theodore M. 
Évaluation :
3

Convenient location for us. Uhaul rep was a little hard to find inside the gas station. Other than that no issues!

SHANNON T. 
Évaluation :
3

There were so many complications with this process that it made the move way more difficult. First of all, we were told all Uhauls are open til 10 pm. The one we returned the truck to closes at 5 on Sundays, so we had to use the complicated online drop off process. We were not told that we would need a smartphone to return the truck after hours. I do not have smart phone, and my son, who was driving the truck, finally managed to access the link but since he cannot take photos on his phone, he could not continue. We spent an extra 45 minutes dealing with this ridiculous process because it was assumed that everyone has a smartphone. Customers should be given all the information they need so they are not spending extra time during the very difficult process of long distance moving. There were also complications regarding the truck size- we requested a 20', and they gave us a 26', which was not useful because we cannot park that size truck where we live, and we planned to unload the next day. This cost extra time and stress trying to get the truck size reduced. Uhaul assumed, again, that a 26' would do, instead of contacting us before they reserved the truck. Also, it is extremely difficult to call, via telephone, and speak to someone who knows about the issues. I had to speak with 4 different people and be transferred and wait on hold for long periods before I actually spoke to a woman who knew what she was doing. I would say Uhaul at this site needs to greatly improve communication, and realize that not everyone is computer literate or has a smartphone. All in all this was a terribly stressful process.

NOAH P. 
Évaluation :
1

When choosing to pick up before hours please make sure the vehicle is equip with the appliances needed the night before. Make sure the U-Haul agent has access to the keys for the appliances. Also make sure your agents do not give out check engine light vehicles to customers .

Symphanie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANCRISPIN O. 
Évaluation :
1

Are you serious about improving? You totally lied! I took truck in 1 hour when I had!!! My truck wasn't ready! Equipment wasn't ready! I was on line more then 30 min. I reserved to pick up at 4 pm! But got truck and not correct equipment at 5 pm!!! And you charge me for this hour! And you told about improving. Hell it doesn't work! Just words...

Ruslan Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Odom G. 
Évaluation :
2

They DID NOT have the equipment that I PAID FOR and RESERVED OVER A WEEK IN ADVANCE!! They had to send me to another location for equipment. THIS IS COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE!!

Olivia B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
3

Only one issue. Rental was after a snow storm, I think the vehicle could have been dug out and ready for pick up, as it was reserved, I had to wait for the vehicle to be shoveled out: messed with my time.

Susan S. 
Évaluation :
1

The staff at this pickup location were super unprepared and just did not care about the customer. I also paid for a Utility dolly and they didn't have one anywhere so I would love for that money to be refunded to me. The experience was horrible from start to finish when it came to dealing with Uhaul.

Ross T. 
Évaluation :
5

The pick up drop off process went smooth. Both uhaul attendants did a great job! I will use this location in the future for any uhaul needs.

ANDRE V. 
Évaluation :
5

An elevator in my building broke, which really got in the way of my moving plans. They were very understanding and let me reschedule.

James C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antuan B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ian D. 
Évaluation :
1

Difficult to find someone to assist, trucks parked everywhere.

Benjamin M. 
Évaluation :
5

I order mu van on the phone at 1599 Lexington I arrived and they told me the guy left at 12!!!! I had to call and rush at the Broadway location It cost me 20 $with via. I was furious

Lure S. 
Évaluation :
2

Not a single staff member at this location was wearing a facemask, despite current city guidelines requiring them. The furniture pads I reserved were not available. The UHaul was parked so close to a stack of tires that I had to wedge myself between them and crack the door open just to barely be able to fit in (I'm 5'4" and 130 lbs, so not even that large of a person where this was a reasonable distance to require someone to squeeze through to access a vehicle). Very unprofessional service.

Emy C. 
Évaluation :
5

We left our EZPass in the truck and we're unable to get it back. Really our fault.

william C. 
Évaluation :
5

All was great.

Angela U. 
Évaluation :
3

There was some miss understanding when I did check the truck via the app at this location.... I have to called customer service in order them to help me out .... for a 50 minute call . Thanks to customer service for the Big help

Jose Arias R. 
Évaluation :
4

The person who assisted me at the pick up was very friendly and explained the process to me very well. I felt good taken care of. Now to a complaint, but this isn't for the pick up location but for u-haul as a company. Your trucks, are not well made for all types of people. I am pretty short, which isn't a problem in itself as I always make sure to bring a pillow to sit on, but your side mirrors can't be adjust well enough for me to see properly. i adjust them as well as I can, but that is exactly at the tipping point where the mirror automatically "snaps back" into another position. It doesn't feel a 100 % safe and it always makes me rethink using u-haul. Make sure you introduce trucks in the future with other types of side mirrors so everyone can feel like they can hire from your company. Merci

Elin K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andres F. 
Évaluation :
5

The manager was excellent. She made the experience smooth and pleasant.

RAYMONDA B. 
Évaluation :
2

My customer experience was horrible. The location didn't have the items that I requested. No furniture pads and only one dolly. I requested 2 dollies and a dozen furniture pads.

Andrew P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

This Shell station U-Haul did a great job. However, I must say that prior to speaking with and going with them I had tried to schedule with them through your main switchboard. I was told that the nearest store to me was in Park Slope which would have necessitated a 15 mile drive to my house which I moving out of with attendant mileage charges. Yet, when I did a Google search for U Haul sties closest to me I got 3 that were very close to me including the Shell station which was only 0,4 mile from my house. I specifically asked your rep about the one that was close but it wasn't listed in your data base. I find this unacceptable and once I realized what was happening I canceled they reservation and made the one that served MY PURPOSES rather than gave U Haul undeserved profits. This is not a nice way to do business. Erik Skye 347-417-1812 UnlimitedSkyFineArt@Gmail.com

ERIK C. 
Évaluation :
1

there was an issue getting my truck. the site was not prepared and didnt have one ready for me when i arrived even though i made my reservation over a week in advance. they tell you can just drop the keys off when you return it but they dont tell you, you will be charged for not doing the self check in. then the person who works at shell doesnt speak english. then the self check in doesnt work. then they charged me an extra day when they shouldnt have. i asked for a refund and they refunded me less than what they owed me. then i asked for the right amount and they refunded what they still owed me then a few days later, recharged me. this whole experience was a nightmare.

Haydee V. 
Évaluation :
5

prompt and courteous service

MARKW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidra C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANA P. 
Évaluation :
1

A franchise needs to understand that it represents a brand and they can destroy a customer and business relationship. Based on my bad experience I'm going to think uhaul did me wrong not the franchise

NICKESHASABRENA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stalin G. 
Évaluation :
1

I have already called customer service and they took notes. 1. Vehicle was not where it was supposed to be. 2. Clerk skipped my check in process. 3. Made me 45 minutes late because truck was wedged behind the store in between other cars and trucks and used tires. 4. The dolly was not in the truck. 5. The straps were not in the truck. 6. The brakes gave out on a hill and caused an accident. I will never use U-Haul again and I will most likely be filing a lawsuit against you.

Joshua G. 
Évaluation :
5

Smooth and easy! Friendly and understanding staff.

Ramuel G. 
Évaluation :
1

NOBODY WAS WEARING A FUCKING MASK IN THE MIDDLE OF A GLOBAL FUCKING PANDEMIC.

George D. 
Évaluation :
3

It was an average experience. Attendants can be more helpful next time

Hulon B. 
Évaluation :
4

Van was not clean.

Patricia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTINTAYLOR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wenbin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
2

I understand the limited space available but I came back and ended up parking on the sidewalk right similar to where I picked up my rental and they told me I had to move but everywhere that there was a uhaul that morning was blocked by cars and was then told I needed to go park it on the street and had to parallel park it in the most difficult space possible.

Tyler T. 
Évaluation :
3

I returned my van within my allotted time, but because it wasn't entered into the system until 30 minutes later, a 50 $+ charge was added to the account. Had to call today to get it resolved which was frustrating and a waste of my time.

BRIANMICHAEL R. 
Évaluation :
1

truck was in bad condition

Basile V. 
Évaluation :
5

I recommend you do the process on your smartphone, before you go to the location or on your way there. Now, if you don't have the phone or don't know how to do it; you better go early I mean 1/2 to 40 min before your reservation. Good luck.

Elvis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVINCOLEY I. 
Évaluation :
2

Workers have no idea what customer service is all about ... very poorly trained... Customers should have their vehicles readily accessible at time of reservation...plus any pertinent equipment reserved..

OMAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
1

make sure you don't charge double what it is

AUSTERLIZ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deane Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

The truck was clean and worked but was old and a bit battered.

patrick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Y. 
Évaluation :
1

I've rented from this location twice in the past month and 3x total in the last year and have had a rough experience each time. The gentleman who owns the station, presumable, was present each time and is extremely difficult and aggresive. Refused to assist us and forced us to use the app, even during regular hours, but the app checkout did not work becuase our truck wasn't even on site. Upon return he suggested we park 4 blocks away even though there were parking slots at the station - should have aided us in checking out and managed his fleet of trucks on his own. Very dissapointed, would not reccomend, will not return. Have warned friends of this location.

ADRIELELIZABETH M. 
Évaluation :
1

They promise a Van, they only had two trucks, I had to take what they had, no help a very rude on the pick and worst on the delivery 🚚 You kind of on your on ... screaming 🙀 😱 Drop the truck on double line while they were fighting with a motorcycle guy .... I will not rent from this location ever again

FRANCISCO JR M. 
Évaluation :
1

I will never recommend this place they got kids working in that location

Miriam F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSELUIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy L. 
Évaluation :
3

You didn't have the dolly I requested, which made the move much harder. It also took an extremely long time to check in and check out, considering I already did the online check-in. I would like a refund for the missing dolly because we couldn't even use the one that was provided. Also some sort of reduction would seem fair given that it really impacted the move.

DAVIDANTHONY R. 
Évaluation :
2

Please have customer service better informed about online reservations. I had to insist on what I ordered. Also on return was asked to re-park the vehicle in a difficult spot despite a very crowded lot.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson R. 
Évaluation :
4

The staff person I dealt with was courteous and professional. I recommend her highly.

Douglas G. 
Évaluation :
5

excellent staff!!!!! In at 9 back at noon. 3 hours total. ws

WILLIEKATHRYN S. 
Non reviews have been submitted for this location.

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