I found the experience seamless. I was in and out of there quickly. The staff were great.
Colleen G
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location didn't say anything when I returned the truck Saturday evening. I don't think they completed their job because U-Haul called me today to confirm if I returned the truck.
Jin LGreat customer service equipment works excellent will do business in the future again. Merci
Tammy MDrop off location had no jack to take trailer off. We had to do it ourselves lift off amd set on ground. No chalk for tires - hope it stayed after we left. As for customer service on the phone… we had to use a different drop off location and the rep called to inform us of this but when we were trying to see if would work for us he hung up on us
George WService rep was helpful when we forgot the blankets and had to return them a few hours later. Je les recommande fortement.
Frederick WGet printer working
Andrew PTie down straps were too short to go around my tires. I was forced to purchase 4 - 2" rachet straps from a hardware store 45 minutes from my pickup destination. This cost me $62
John kNo trailer running lights. Pulled over by the police. Not happy with the equipment!
Mike BThe car hauler I rented has numerous large X indicating where damage was prior to my rental. My understanding is that the larger the X, then the larger the area or greater degree of damage. At drop off the agent indicated that minor scratches adjacent to the X were not noted. She indicated that I should have taken pictures to prove that they were there. Even if I had caused them (I didn't) she was pointing out scratches the size of a hair. Given the number of X's, I found her to be petty and that O was guilty since I couldn't prove otherwise. I recommend other customers pay for the insurance as I did. Having said that, I find U-Haul attempts to charge for cleaning and minor wear and tear to be excessive and high handed.
Jim BThe gas station environment meant that it took a half hour to check out. Using this location next time I would do a pre-check in as the attendant was trying to serve customers and check me out and get additional items such as the moving dolly and moving blankets.
Janice LAgent did not inspect trailer that was returned in my presence. No receipt provided at the time of drop off.
John GWhen booking online a lot of information is already entered. This shouldn't have to be reentered. It took over half an hour to get the truck.
paul mThe online app for pick up and drop off sucks. It never worked. In as bd out of store a number of times for help. It took forever.
wade pDoing great got the truck i needed same day, couldn’t ask for more, quick & easy thank you.
Michael WOverall - cost was not flexible. I picked up the unit at 10am and dropped same day at 4pm yet paid a 2 day rate which I was clear I didn't need. Also I returned the vehicle with more gas than I found it yet I still got an added charge for $5 for going 4 miles more than I was allowed?? Really?? Would expect more flexibility on rate and some common sense applied. I returned the truck early so potentially that truck could go out again today and you would double dip…seems unfair.
RICHARD wI need only one receipt. About five receipts were sent.
Dennis GI booked on line & when I got to the gas station it took forever. He took up half an hour of our time that we had the truck rented for. Not right! We should be receiving money back.
vicki sWasn't the trailer I wanted to book. When I searched online, I selected a 12x6 trailer with loading ramp. I wasn't aware until I drove 25 mins to the location to pick up that it had changed to an 8x5 enclosed trailer. Made for what was already an incredibly stressful day to be even more stressful. But was stuck and had no choice. But now have to make return trip to Oshawa which is 2 hrs one way for me. And the actual $140 dollar cost was a bit of a shock when the reservation order said $30, but again, I was desperate and had no choice but to do it at the time. Found out later that there could have been military pricing but wasn't aware at the time.
Darrell MThe gas tank was empty, and garbage was left in the cube...
hugh rThe agent on site did not seem to understand their part of the process and held us up for over an hour. It took me 6 phone calls and over 2 hours of my valuable time to get it all organized and straightened out. The vehicle we rented was in excellent condition and we had no problem with the equipment. All the customer service representatives over the phone were fabulous, courteous and considerate. I was able to address the issues with them and we came to an acceptable resolution.
kevin eEasy online reservation and pre registration. Great convenient location for myself.
Michael BI was unable to upload my driver's license to your website when I placed the order. I have never been able to do this, so I waste time at pickup having the attendent do this. In general, I have always found the U-Haul website to be the slowest of all the sites I do business with.
Iain CDon't use truck rental very often, this experience was was very good. Merci
Christopher SThe attendant was very helpful. Overall a good experience. Good service.
ROBERT RTook good care of me
hugh rHad a problem with the pefferlaw location and the rental was not there and the phone staff found a rental at the Greenbank location and it was there and clean. Great service from the Greenbank location!
Jessica FLocation was almost 2 hours from the location I reserved the truck at. Truck was not the size that had been reserved. Will not be renting through Uhaul again, as they will change your entire rental the day before and their explanation is "that is the truck and that's where it is".
Michael LOur original on-line booking was not available just days before our original pick up. Closet location for pick up was still 30 minutes away. plus we were not able to do a one-way. We found the phone check in terrible and went inside to speak to a person which was much better.
David Jconvenient location to drop off, but I am still waiting for the documents saying I have returned the trailer.
RONALDM MNeeds someone to actually be there to inspect vehicle inside and outside and answer any questions. Had to spend over 1 hour on the time and spoke to multiple people until they could fix my reservation and I was able to pick up the keys to the vehicle. The inside of the vehicle was dirty.
Behzad RMake sure the quote is the same for the customer and the franchise. I wasted over an hour in clearing this up. The franchise quoted me an amount double to what I had been quoted. I had to call the uhaul 800# and was on hold for ten minutes, then dropped to someone new to go through the whole thing again. I am not impressed with uhaul or this location. I will try to find alternatives to this in the future. This location would be improved by having them better informed of the procedures and ensuring a timely processing of customers. I wasted over an hour of my time whereas this could have taken about ten minutes to completion.
Richard MPicking up the trailer took 30 minutes of waiting for the clerks phone to load the uhaul website. The trailer was dirty and full of snow. The clerk did not know how the trailer should be attached. Very disappointing experience.
CHRISTOPHERC MThe employee didn't have clue about trailers how to hook it up. Wasted my time.
JENNIFERELIZABET Bneeds better selection of trailers and vehicles
FERRON YGreat rate and service
PAULR BI had an issue with finding my drop off information on-line but the personnel looked after all of it and took good care of me!
GLENN,D C- check in was very slow (30+ min).. clerk took a long time to complete the rental using his phone app. - van parked in a awkward place. very difficult to review the van for pre-existing damage. - seating area did not look or feel clean. this is unacceptable during of covid - i will not rent from a gas station location again where renting is treated as a "side business"
IAINF CClean the truck. The truck was filthy when I had to pick it up. I did it because I had no choice and there were no alternatives. Bad customer service
tolu oDropped off without engaging staff.
GLENND CI did not receive the size of truck that I ordered I had spoke to multiple people throughout the previous week everything was on par and yes I was guaranteed my 20-foot truck that did not happen once I went to get the 15 for truck they could not find the keys and I had to stand around and wait for almost 45 minutes in the rain not
Chris BClerk was very confused and took 45 minutes to process my pick up. Following the move, the same location but a different clerk was leaving at 840 pm, when the hours clearly state they were open until 9pm advising he would process my bill in the morning. I received an invoice that had charged me two days instead of one. I called the location and was told to call back as they didn't have time to speak with me. I called back a second time and was again told the same thing. I then called the corporate number and the additional credit card charge was immediately reversed. I am not sure what is happening at this location but it appeared to me that I was being purposely overcharged.......not happy as moving is stressful enough as it is without adding this problem!!!!!
GREGORYJ C