Customer Reviews for Shell General Booth
(U-Haul Neighborhood Dealer)

Évaluation :

4

Very nice people!

Évaluation :

4

Went above and beyond to help me at drop off dealing with a Uhaul corporate issue where I was being overcharged for my rental.

Évaluation :

3

I was charged for Gas and the gas was put back exactly where it was when I received the truck so to charge me for gas was fraud at this point. Overall my total experience with U-Haul was a disappointment I will not refer anyone to U-Haul start with the manager Brittany Turner the manager I spoke to online who told me to shut my mouth when my truck was given away. I asked for a call from corporate concerning her and never received it. It shows that U-Haul doesn't value their customers. Thank you Rasheeda Green

Évaluation :

5

Quick and convenient

Évaluation :

5

Keep doing what you do

Évaluation :

5

Thanks for finding us a large last minute rental. I will be using your services again.

Évaluation :

1

The agent that checked me in ran my card without confirming that I wanted to use that card- also that is NOT the card I previously used at U-Haul and I'm uncomfortable that he accessed it. The engine light was on and there was cloth in the back of the truck. The agent that I returned the truck to had no answers to any questions but was more polite than the last agent.

Évaluation :

5

All good

Évaluation :

1

the worker would not let me wait for my friend to get the dollies off the truck so I alone with no help climed into the truck to get both dollies and while I was doing it he came out and said I threw them off and he was going to report me took pictures and walked away. there is no way possible I as a 51 year old woman could even pick them up to throw them. he then charged me a 160 fine. I took pictures of the dollies and called uhaul to dispute the fine funny thing is he didn't include the pictures that he took on his report reason being if he did someone can clearly see the items wrte not thrown off the truck. the gentleman who helped me, John when I picked up the truck was very kind and helpful but the man who was there when I returned the truck was not at all

Évaluation :

1

Have the Uhaul at the place it was reserved at on time, not somewhere else. You all need to stop doing business with the Shell gas station in general booth. The staff does not know how to move through the checkout process of the Uhaul and the Indian man has a terrible attitude to the point I will NEVER even get gas at that gas station much less pick up a Uhaul again.

Évaluation :

3

The staff was very friendly and polite. However, the equipment was very dirty with crumbs and coffee spills all over the cab. The lock on the back of the truck had been cut open and the shifter was broken.

Évaluation :

4

The worker was very nice but he wasn't trained on how to hitch a trailer. I had to move other trucks (drive them myself) to get access to the trailer. Also, the electrical wire was missing and I had to search the back of trucks for one. If you are experienced at hitching a trailer then this location is good but if you need help I would suggest another location that has trained personnel.

Évaluation :

5

The representative at the location was dealing with allot of customer traffic among other things, however, he remained professional and calm at all times! He clearly explained each circumstance that had occurred which enabled my experience to be an overall positive one! Merci.

Évaluation :

5

Very friendly and excellent customer service

Évaluation :

2

Get someone that doesn't try to scam you

Évaluation :

1

I requested a furniture dolly with pick up. This site did not have one and still charged me. When I picked up the 15ft Uhaul the on-site representative was confused and asked me to to assist them because the Uhaul I was to pick up had not been processed back into the system. This cause an hour delay, which in turn cause movers to leave which then forced me to load my stuff by myself which forced me to keep the Uhaul overnight. Of course I was charged a fee. I returned the Uhaul and later realized I had left my personal hand truck style dolly in the back. I went back and asked for it but the onsite representative stated I had one when I checked out and I was required one with the check in. Called the helpline and was assured I would be reimbursed by an "adjuster" which was not true. The adjuster said it was nothing they could do. Lost my dolly and charged multiple charges. This was a horrible experience.

Évaluation :

5

I'm gentleman was very nice in the picking up the truck . The return was easy also a Thank you for making it go smooth. Elaine

Évaluation :

3

The location was fine. Had there not been another truck there though I would have had NO clue where to park the truck (gas station). My complain with drop off was that the app wasn't responsive despite good cellular reception. It took 30 minutes at least to get the app to say I had completed the return and ultimately I'm not sure it even did complete the process the way it was intended as the page jumped from one step to "all done" skipping over at least a step or two.

Évaluation :

1

Check in was awful, there's no cell service to do self-pickup and the shop's computer barely worked. Same with dropping it off, the shop's computer didn't work at all and the attendant had to call the helpdesk. Go somewhere else

Évaluation :

3

Drop off was in a safe area. The Dropbox was clearly marked for keys. Parking was convenient.

Évaluation :

5

Amazing just ant to know when will I receive my refund back because there was a 100$ deposit.

Évaluation :

4

We love renting from this location in VA Beach. Always great business with this location.

Évaluation :

3

Just a gas station.

Évaluation :

3

I reserved an appliance dolly online with my truck rental. However, when I picked up truck the dolly was not with it. Went to an actual U-Haul center to try and rent one but was told dolly's are FCFS. So if that is the case why is there an ability to reserve them. I was coming in from out of town to move my sons and did not bring my own. Had this been disclosed I could have planned for success, but instead this policy set me up for failure. Unsatisfactory!!!!!!

Évaluation :

4

The only problem was with his computer, but everything is great

Évaluation :

5

The pick up was very easy. Staff was very accommodating.

Évaluation :

3

Your customer support rep was very helpful in changing our drop of location.

Évaluation :

3

I wasn’t able to do the mobile pickup as planned because my pickup location was changed the day before pickup.

Évaluation :

3

Well when somebody orders a dolly with the rental it needs to be communicated that there is not one available instead there was no communication that one would not be available.

Évaluation :

2

The person receiving the vehicle never inspected it, looked at it, or anything like that until maybe after I left. Never asked me anything about the trip the truck or the ride. The truck that I had should be retired it was terrible, got terrible gas mileage, was the worst driving truck I've ever experienced. No cruise control. No connection to the new tools that we have today for mass. Very unsafe truck to drive.

Évaluation :

5

The truck itself was run down, had a cracked windshield, steering wheel was flaking off in your hands, m chain ally sounded/drove like it was about to fall apart, and was hard to drive.

Évaluation :

3

Was charged for (2) gallons of gas upon drop off, but had replaced all the gas used at their Shell Gas Station drop off location? Checking back with them tomorrow.

Évaluation :

3

I'm very disappointed. The amount I had to pay for miles was ridiculous for a local move. I also declined the safe move. I would never recommend uhaul to anyone. I will be writing a complaint on this company

Évaluation :

5

Only issue is they didn't have a dolly.

Évaluation :

5

UHaul representative was super helpful and nice. Very easy pickup and drop-off. Would highly recommend to anyone needing a moving van!

Évaluation :

5

Process was quick and easy

Évaluation :

5

Representative was polite and friendly.

Évaluation :

4

I was told that they have hand truck/dolly, but when I went to pick up truck, they had no hand truck or dolly available at that location, couldn't go to a different location due to time was running out. Wish I would know a little bit before so that I can arrange something. Very important for elderly people.

Évaluation :

4

Very friendly.

Évaluation :

1

I reserved a 26 foot truck to move my 4 bedroom house a few days in advance. The day before the move I received a call to confirm the truck we received for our 3:30 pm pick up. We arrive early as advertised to pick up our truck the day of pick up via the app. For some reason the app will not let us check in so we see the clerk in the store to see what's the issue that's when we find out that the 26 foot truck we reserved and received a confirmation the day before is down and not available. We also hired movers that are scheduled to move the house at 4pm now we have no truck to move our house. The clerk at the store tells us to call headquarters because he has no trucks for us. So we call headquarters she advised us that the location we are at never let the system know that the 26 foot truck was down but she can put us in one 30-45 minutes away from where we are. To make a long story short she put us in a 15 foot truck at the location we are at to move our 4 bedroom house. It winds up taking extra time and money to move the house, two days later we are finally moved out but not as planned due to rushing to get everything in the new house is a mess and I wouldn't recommend this location to anyone unless your ready for the worst experience ever.

Évaluation :

3

The truck was not clean at all. That particular truck needs to be looked at maintenance wise. The front was shaking the whole time I had the vehicle and it made for a very rough ride.

Évaluation :

5

It’s all good

Évaluation :

1

Truck battery died and inconvenienced me to the most

Évaluation :

5

The gentleman at the counter at the Shell station was very nice. I had been in contact with him all day, due to delays in a flight delaying my pick up time. He was very accommodating, and very pleasant.

Évaluation :

1

Make sure the employees don't lie to you

Évaluation :

5

Keep up the great customer service

Évaluation :

3

I asked for a dolly with my rental and I did not receive one. I still was charged for the dolly.

Évaluation :

4

Drop off was very easy. Attendant came out to tell us where to park the truck and to obtain gas and mileage. We dropped off the keys and were done.

Évaluation :

5

This was my best U-haul experience ever. The gentleman (I wish I had this name) who helped me was very courteous, gave very useful guidance about driving the truck (in a very kind manner). The processing during pick-up was very fast, so was the processing when I returned the truck, I will definitely use this location in any future U-haul need.

Évaluation :

5

Excellent customer service.

Évaluation :

3

CLEAN vehicle. Cashier too busy to assist upon arrival.

Évaluation :

5

Definetly recommend using U-Haul's online pick-up service. Easy to understand and user friendly

Évaluation :

5

Not able to take check out pictures to returnv3hicle through app. App would not upload the pics so could not move forward and continue checkout. Had to call customer service and wait for rep for 30 minutes. Not sure if the is a problem with the app...no error message just wouldn't take pics. Otherwise everything was great.

Évaluation :

4

quick & efficient

Évaluation :

5

Attendant was helpful and informational!

Évaluation :

5

I would definitely recommend this location every employee was the greatest and met every need that I had.

Évaluation :

1

HAve equipment available at due time.