Évaluations des clients Shell Save Stop
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Shell Save Stop
Melvin W. le
There was no U-Haul staff on site. When I asked the desk clerk what I needed to do to return my truck he looked really confused and said he didnâ€™t know and told me to use my phone. There was no drop box on site. There was a pick up box with a lock code on it but I was t given a code to put my key in it. Left the key with the desk clerk.
Frank T. le
No issues at all with the rental
Stephen P. le
Horrible experience so much so I will only use Budget and Penske in the future. Went to drop off at 430. This drop off location is a Shell Gas Station. The lady at the register said â€œO I canâ€™t do the Uhauls and the lady who canâ€™t isnâ€™t here. She will be back in a little while.â€ After waiting 10 minutes she tells me she wonâ€™t be back until 530 so I left and returned at 530. The lady at the register quickly texts someone and says sheâ€™s on the her way here. So I perused around the store for 15 minutes. She then hangs up the phone and says the owner is coming but wonâ€™t be here until 7 PM. At this point I was quite annoyed because this was the 2nd time I showed up to try to return the Uhaul. I showed back up at 7pm and the owner has me was 5 more minutes or so. She then gets on the computer and has someone on the phone face-timing in a different language showing her the computer screen and teaching her how to do the process. She asks me â€œis it cleanâ€ and â€œhow many miles are on it?â€ I had to show her a picture of the speedometer on my phone. She never even looked at the truck. 3 trips later just to turn the truck in. Very inconvenient and poorly run. I picked Uhaul with a higher price but slightly more convenient pickup/drop off locations and it backfired. Will no longer use this service.
Richard H. le
P.O.S. program SUCKS! Employee that was finally called to process equipment return was a real BITCH! Took an hour at equipment pick-up, and over 45 min. at equipment return. Really disappointed with the U-haul experience at Atomic Rd. location. Having been in retail for 35 years, this is no way to run a u-haul franchise!