Customer Reviews for Shell Save Stop
(U-Haul Neighborhood Dealer)

Évaluation :

1

Avoid this location at any cost! They did not check-in the truck when we returned it, had to go back the next day and have them do it. Will never use this location again and will probably stick to another business from now on because of this experience.

Évaluation :

4

Make sure the truck is checked in before next customer, train all workers how to go into the computer to rent the truck and how to check it back in. I waited an hour to get the truck. Didn't mind because I was a little early picking it up, but the next customer might not have that type of time to wait.

Évaluation :

2

Location was at a small convenience store and the clerk was not interested in accepting the truck. She kept setting me aside in order to check out other customers. It took a long time to get me checked out.

Évaluation :

1

The return location was horrible. The lady would not come out an look at the truck. She told me I had to download the app and check it in myself even though it was business hours. However, there was no wifi, and no cell service in that spot. This was just a gas station with no U-Haul signs anywhere, and no other trucks. I even passed it multiple times looking for signs because it was such a bad spot.  Even though I took pictures and showed her everything, I still got charged for gas, even though it was clearly above the point I rented it at.

Évaluation :

5

Refund my refund

Évaluation :

3

Not wait a hour

Évaluation :

1

Close out my uhaul

Évaluation :

3

Customer service was the worst because of the unknowlegable staff I was charged an extra day for rental this shouldn't have happened.

Évaluation :

2

This place is disgusting and not friendly or helpful. There is no space hardly to park these big moving trucks. It is a horrible location.

Évaluation :

1

Person new nothing about truck return , refused a receipt , made me drive the truck around the building to the back because there was no designated dropoff space adding even more milaage and cost

Évaluation :

1

The location is in the ghetto and EVERY time i visited that location, the employees and the store smelled of marajuna. It stunk so bad.

Évaluation :

1

The cashier lady was no help and gave us attitude the entire time. The U-Haul was dirty and had something stickie in cup holder. It looked like it hadn't been cleaned out had to call customer service several times just to get the key which we where supposed to get at 3 and didn't get keys until 2:40. Not very happy

Évaluation :

1

This was one of the worst rental experiences I have ever had. My reservation was canceled for an unknown reason. I was then told no equipment was available. I was finally sent somewhere to pick one up and was told it would be TruckShare but the app couldn't locate my reservation. Finally went inside and the rep was able to rent to truck but couldn't find my preferred drop off location so just randomly picked one. When dropping off truck the Uhaul app picture function didn't work. On top of all these problems I called customer service in between each problem and had hold times that varied from 10 mins to 29 mins. Over all one of the most stressful and worst experiences I have ever had. These comments are about Uhaul and not the rental facility.

Évaluation :

1

When we arrived, the location did not even have the keys for our uhaul and couldn't find them. We had to wait 2 ours for them to cut us a new key, which severely impacted our moving schedule (we were moving out of town). In addition, we paid for a dolly and never received one.

Évaluation :

2

Tell customer the amount being charged I was charged insurance without my permission

Évaluation :

1

Terrible service, telling me she hates this shit, and the boss needs to stop renting them. Complained the whole time and did not go check the truck with me, just handed me keys and said bye. No signature no nothing.

Évaluation :

1

Attendant was not helpful. Truck had issues shifting. I returned truck a day early and was still charged. I paid for blankets that I never received and I was billed for insurance that I declined.

Évaluation :

5

The femalevstaff was wonderful.

Évaluation :

5

The prior driver had smoked. I'm not sure how to get rid of that before turning it over to the next driver, but that's my only recommendation.

Évaluation :

1

Unimpressive convenience store with no U-Haul branding that I noticed other than a couple of trucks parked there.

Évaluation :

3

I don't understand why we reserved at one location and it changed on us. It took us 20 min further.

Évaluation :

1

Absolutely horrible. Took over an hour to get our truck. Staff at the location was rude and very unprofessional. WORST experience.

Évaluation :

3

The place was dirty and not in a good location. Where they parked the trucks smelled like urine.

Évaluation :

1

I'm very disappointed with the service and charges for the uhaul rental. I will not rent from this location again nor will I recommend it either. I used it for a distance of 24 miles and I had to put 6 gallons of gas because the prior customer left it at a half tank and I had already left when I realized the error. I was charged for 2 days even though I returned it within 24 hours. The truck was dirty and I was unable to open the back until the next day when I took it to a mechanic because it was jammed.

Évaluation :

1

They didn't have a drop box to leave the keys, I had to go inside the gas station cashier, ask and leave the keys with them, the employees weren't wearing masks and were very rude when asking for assistance. The location didn't have enough parking spots for the u-haul trucks or the other trucks weren't parked correctly, it was a nightmare to to try to fit the truck in the space they had left. Terrible experience.

Évaluation :

1

I had to wait for one hour after arrival to finally get the truck. The person on duty although very nice did not know how to rent the truck. I had reserved furniture blankets and a dolly. They did not have these and simply told me to call the Uhaul 800 number. They charged me for them anyway. The Uhaul national representative sent me to another location for the items, they had blankets there but no dolly. I had to purchase (not rent) a dolly at that location.

Évaluation :

3

Not much room for parking and the checkin process hung up on the take photo part, eventually I got the truck signed back in, but no real help otherwise

Évaluation :

3

I had to do everything to turn it back in. you should have paid me. the on line part was very confusing. I did however have help from willy. he took care of me. its not my job to do all of the return portion. I paid good money to rent the truck. it should be easy to return a truck.

Évaluation :

5

My reservation was for the Broad St location in Augusta. I was later told that they do not do one way rentals, so it would be better for the system to tell you that and offer the surrounding locations that do. As it turned, the person at the North Augusta was great and it couldn't have worked out better.

Évaluation :

1

This location is at a gas station ran by the same person running the counter. They had to stop working with uhaul to ring up regular customers.

Évaluation :

5

We had a flat tire. The representative stated that the tire looked a little worn.

Évaluation :

1

This was a horrible experience for me. The truck was a dangerous location. Once the approval process was complete, the key was not in the box. The store clerk stated she didn't know what to do to help me. I called customer service and was transferred 3 times before I reached someone who knew what to do. The key was in the store the entire time with the store clerk. I feel The approval process should happen before the customer arrives to the location. I also feel the store clerks should be better trained to assist U-Haul customers. The pick up process is supposed to be fast and easy and overall it took me about 2 hours to pick up the U-Haul.

Évaluation :

2

It's a convenience store with no room. One person was working when checking out the truck and she had to handle the convenience store customers while juggling Uhaul customers. When checking back in, I saw another coworker or manager come out of an office, look at something on a computer, and then immediately re-enter the office and shut the door, even though the associate had a line and again had to juggle everything by herself.

Évaluation :

2

Couldn't find the key drop off box. Employee didn't know either.

Évaluation :

3

There was no U-Haul staff on site. When I asked the desk clerk what I needed to do to return my truck he looked really confused and said he didn't know and told me to use my phone. There was no drop box on site. There was a pick up box with a lock code on it but I was t given a code to put my key in it. Left the key with the desk clerk.

Évaluation :

5

No issues at all with the rental

Évaluation :

1

Horrible experience so much so I will only use Budget and Penske in the future. Went to drop off at 430. This drop off location is a Shell Gas Station. The lady at the register said "O I can't do the Uhauls and the lady who can't isn't here. She will be back in a little while." After waiting 10 minutes she tells me she won't be back until 530 so I left and returned at 530. The lady at the register quickly texts someone and says she's on the her way here. So I perused around the store for 15 minutes. She then hangs up the phone and says the owner is coming but won't be here until 7 PM. At this point I was quite annoyed because this was the 2nd time I showed up to try to return the Uhaul. I showed back up at 7pm and the owner has me was 5 more minutes or so. She then gets on the computer and has someone on the phone face-timing in a different language showing her the computer screen and teaching her how to do the process. She asks me "is it clean" and "how many miles are on it?" I had to show her a picture of the speedometer on my phone. She never even looked at the truck. 3 trips later just to turn the truck in. Very inconvenient and poorly run. I picked Uhaul with a higher price but slightly more convenient pickup/drop off locations and it backfired. Will no longer use this service.