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thomas r
Customer Reviews for Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Convenient location as always to drop off our rental. Drop off was during after hours so did not interact with staff. Drop off lot can be tricky for the large trucks with the center median hump. And for trailer returns that don't have much experience towing.
MAXIMILIAN AGreat easy transaction. Only concern a warning light went on driving home.
LEO DJust show where the emergency flasher was. Good customer service and could rent again.
LUDWIG SUsed the mobile app to check out/in. Super easy process, would highly recommend!
Stephen CLater office hours and quicker process for mobile pick up.
Shakera DThe location was good the Experience sucked I reserved the truck n Sunday Said to go to one location did not know it was unmaned Tried to log on through app Fir a hour called uhysl no help Finally got a call from the location where the truck was Wish to explain the process on the return that I take all these pictures and upload them would use the location again because it’s close to where I am.
JOSEPH DIf you are open that day, then be open! The online pick up and drop off is not user friendly for older people.
Amanda RThe van was very dirty, inside and out. The driver's side door lock was loose making it hard to use. The van had a weird feel to it. Felt a little too flexible when not loaded. We were given $25 off for the dirty part but were charged for three days for a time we are usually charged for two-Friday noon until after close Sunday.
BRADLEY DPut sign out on the side walk
CAROL PI placed my booking with a utility dolly and a couple furniture Dollies. The truck didn't have any. And moving blankets were left thrown all over the box inside
Vito SBottom of road in poor shape that leads to storage lot, storage lot is fine & in decent shape
RALPH FClean out the trucks and vans better. I rented a U-Haul van and the back was not clean. It should be swept out and sanitized. The Shelton, CT location is convenient if you are in the Valley, but they really need a better location. They are currently on a busy street and the trucks are down the hill in a lot full of trash that is scattered everywhere. It doesn't give me a safe feeling when I pick up my vehicle.
CAREN LWhen Home Depot would not rent a truck to me because my phone was too old for their rental procedure, I frantically begin calling places nearby. The U-Haul in Shelton was about to close, but he said he would stay open to allow me to get a truck. to my delight, The price was not only equal to Home Depot, but instead of getting an hours rental I got 24 hours. The only added expense would be the mileage, which was very little for me. Staff is very helpful and courteous, even though they were staying past the end of their workday to help me. The van was a good size and just what I needed and worked perfectly.
MICHAEL CEverything was good, I Can't think of anything to Improve.
CRAIG HEverything was good except for the smell in the van that we rented. The clerks were professional and courteous and easy to deal with. The van was easy to drive and good for the job we had. The only drawback was the smell inside the van. We used some spray and were able to deal with it.
MARY LCheck engine light on. Hard to start. Had to jump it after loading. Had to idle while unloading. Place suggested I call.roadside assistance through the app.
CHRISTOPHER PExcellent service à la clientèle.
Dan BI booked my truck 6 days before my move. The day I showed up at the location in my city they said there were no trucks at that location and that the only one locally was a 25 minute drive away which wouldn't have been a big deal if I was informed in advanced and wasn't charge for the extra miles.
Madeline SGood customer service, just clean out the yard where the trailers and trucks are stored (trim back bushes, clean up garbage)
ANDRZEJ KReady to go with full tank. Could pull the steering wheel out but couldn't adjust up and down. Probably something I just didn't see.
Bradley DIt was ok. We arrived to return the trailer after hours so there was no staff. It was odd that the parking area had an island in the middle which made it difficult to turn my truck around and I had to drive out in reverse.
Margarita PMaterials were not left in the uhaul, the location is very poorly marked
Alfred LGood experience from beginning to end!
Bradley DYou charged me 25$ Cleaning fees !!!?? Without clear reason
Ahmed HFirst the truck was park all yhe way into the tree so i couldnt see the lic plates and then i was trying to check in and it took for ever and then to check the truck back in was worse it didnt let me take the picture of the truck the app kept on freezing up. The truck drove hard it was shaking and hard and squeaks a lot. Then i was told that i had 24 hours with the truck and then it says i was going to be changerd for another day. Because i didnt bring it back at 8pm. But again i will not be ording here again
Efrain SNon
Percy ATruck’s USB Port defective- had issues with USB Port staying connected when attempted to listen to my cell’s navigation system through the truck’s radio infotainment system- Truck tires’ warning device suddenly activated while on hway driving- Tires should overall be properly & routinely inspected for cistomer’s safety- thx you!
JUAN TStarted process online and ended up stopping in to the office with questions. Very friendly and accommodating through the conversation and easy to complete transaction. The truck was in great condition and very clean. Hard to believe it had 128 000 miles on the odometer. Drove 300 miles round trip, and dropped off after hours and final receipt via email was accurate. Would highly recommend and will use if needed in the future.
Robert NNothing, Great Service
Michael GYour website and app need some real work.
Steven JVery friendly! Everything was fine, exactly what I expected. I use only this location.
mary vKeep the trucks well maintained. Keep up the good work.
charles cThe last was amazing and very knowledgeable. And was very polite and courteous.
Munsur IVery friendly
Carrie BVehicle was nearly new and performed better than I expected. I needed to extend my rental by three days which Shelton Storage was able to accommodate without issue. Very pleased with my experience. Merci.
Sean RFast and Freindly service
PHILLIP KGreat service
JOHN CPick up and drop off (after hours) were both relatively smooth. Truck had check engine light on (due to gas cap per attendant), but I was not informed of this at time of initial paperwork. I had to come back into the office to ask. Also, was told tank was 1/4 full when in reality it was 1/8 full; of course, I was obligated to return 1/4 full. Didn't notice this until on the road when it was too late to turn back.
Kerry GMobile pickup was difficult. Tried several times using both the website and mobile app. We ended up reaching out by phone and was transferred to a rideshate rep who took her time and walked us through the process. She was able to walk us through the continued issues we were having while we were together on the phone. She was exceptional. The process to pick up the truck ended up taking about 40 minutes. Once we were able to get the code and key from the lock box, we got the truck and realized right away that the blankets we added tpo our service were not in the truck. She advises that she would remove the charge but that ended up being done by the rep at drop off as he saw that the charge was still on the reservation.
reed cExcellent service à la clientèle.
Abonga NStaff was extremely helpful, courteous, professional!
CHRISTY HNice service
GAYEEN TNothing needs to be improved at this location, The customer service has been exemplary.
michael bOwner was extremely helpful and very friendly. Great customer service!
Scott GFriendly and helpful staff
Janice MSide mirrors loose would not stay in position . Very dangerous. Dirty inside with used tissues
Michael PI don't feel there is any need to alter or amend the current process. My experience was quite pleasant, expeditious, and overall wonderful.
Erneste HI cannot remember the attendance name I am very sorry for that because he was so kind and helpful and I really believe he should have some credit for what he did here because without his assistance and the way he cared about my situation I would not have had the experience I had and his guidance through the whole process made everything relieving and easy going, I would recommend this place highly honestly I think it's probably the most simple and efficient way I've ever incurred regarding any kind of a rental specially a box truck that can help you move!
james gOverall great experience !
Tamisha PHave bigger truck opinions so I could have done one trip
nathanael a