I wouldn't recommend Jen's if the world was coming to an end and you had the last truck somebody better contact me from high up very soon or they'll be talking to somebody they probably don't want to talk toElizabeth C.
Customer Reviews for Shenango Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
New Castle, PA 16101
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Crissy G.
Le client n'a pas laissé de commentaire.LAURIE K.
Le client n'a pas laissé de commentaire.liz T.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.David J.
There's a locked gate to get in which requires you to call the facility owners on their personal phones to get the code to get in. This says it's a 24 hr drop off facility, but it probably shouldn't be. I was lucky to get them on the first call and get in to park the truck just fine, but that may be because it was around 10 pm. This may not happen if you drop it off overnight and they're sleeping. You could be stuck outside a locked gate. Since Uhaul's after hours customer service team doesn't answer (I held for 32 minutes before I gave up), you could be totally stranded with your truck and absolutely no way to return it. Uhaul's app and website give you no options to change your drop off location in case you can't access your â€œ24 hourâ€œ drop off location. If you're not planning on dropping it off during business hours, I would choose a different location.Melissa M.
Owner was very accommodating.Christopher G.
Le client n'a pas laissé de commentaire.joanna T.
This location was outstanding. I would recommend Betsy to any and everyone who might be in the market for a uhaul. Top notch overall!John S.
Location was fenced in with an unknown security code. It took over 1 1/2 hours to get the truck because no one was answering at location or U-HaulThomas L.
Le client n'a pas laissé de commentaire.liz T.
accommodating peoplerobert T.
Le client n'a pas laissé de commentaire.Robert T.
Not knowable about chargers didn't have appliance dolly have used haul many times would never recommend this locationdiane P.
Ladies were very polite. They answered all my questions. Got me on my way as quickly as they could.Mary C.
Le client n'a pas laissé de commentaire.Christopher T.
betsy is greatjosh A.
Le client n'a pas laissé de commentaire.Burnell J.
Le client n'a pas laissé de commentaire.jim C.
Le client n'a pas laissé de commentaire.claue D.
easy donecharles W.
betsy was great keep up the good workcharles B.
I took the truck 14 miles. The fuel gauge was the same as when I picked it up and I still get charged for a fill up. I'd say the last people to used the UHAUL should be charged for the fuel. Also the door was open when I picked up the truck and it smelled like an ash tray. I will never use uhaul again.Joseph D.
it ended up costing much more than I was told.cathy W.
Le client n'a pas laissé de commentaire.kimberly D.
lady took good care of us.charles B.
Took to long to get the truck system sucked and the code given to pick up truck didn't work to drop off good thing a guy was inside gate working on his car to let us in and outJohn G.
horrible service I will no longer go through uhaul ever again and will be contacting corporate for my funds back truck broke down twice with two babies in it cslled the people I got it from never cared told me to call uhaul that they juust rent them to people very disappointed this is not the first time I had trouble with uhaul items .Jacqueline F.
I used this facility 2x. And the lady/owner was great. Nice lady. And would definitely use her again.lamar G.
Do not apply inappropriate fuel charges.Justin J.
Le client n'a pas laissé de commentaire.Dennis S.
There was nothing wrong with the truck or location. My problem was with uhaul! Moved my pick up location twice even after confirming! Then to top it off i went to pick up the truck and there was no truck there!! Uhaul needs a better system! Not only am i waiting for 20 minutes to even talk to someone, they don't even know where my truck that i reserved was! Found out they let the previous person keep it until 5pm that day and let another person drop off at a different location! Moving is stressful enough to add on poor running company!! They did discount and add miles but it doesn't help when I'm driving all over the place to find a truck THAT I ALREADY RESERVED AND CONFIRMED! For any future customers, make sure to call the place first to see if they even have your truck! I feel bad for the â€œmiddle manâ€. There should be a spot to review the company, not the pick up/drop off locations!Crystal S.
They weren't there on time they were an hour lateNicole G.
Le client n'a pas laissé de commentaire.mike M.
This was the worst experience I have had at Uhaul! I arrived to pick up the truck and trailer at 11:45am and sat outside of an empty lot waiting for a worker to show up to give me access to the truck. I did not get the truck until after 2pm!! the costumer service was horrible and there was not apology or accommodation for the worker not being present for hours. I was informed that I would be credited 100 $due to the error but did not get the credit for the purchase. I did not receive any assistance or instructions on how to use the trailer because I've never towed a car before. Thank God for youtube videos!! I figured it out and got out of there as quickly as possible hours later. I would highly recommend Uhaul get rid of Shenango Mini Storage location because it gives you all a bad name. This will be my last Uhaul experience due to this issue.Jason B.
Le client n'a pas laissé de commentaire.Erin B.
I was overcharged a 40 $late fee when the vehicle was,returned 6,5 hours after picking it up. Additionally charged 14 $for coverage that I had,already paid for when picking up the truck. Lastly, there were taxes charged on those charges and a Motor vehicle rental fee of 2 $. The only legitimate fee to be charged was the additional mileage. I am requesting a refund of those charges be electronically sent back to my credit card account. That amount should be 60.99. PleSe feel free to call me with any question at 724 713 1287 Thank youJoe F.
Le client n'a pas laissé de commentaire.Larry H.
Le client n'a pas laissé de commentaire.kristen H.
Le client n'a pas laissé de commentaire.Nicole G.
The greatestShawn H.
Le client n'a pas laissé de commentaire.Edward T.
Nothing service was greatDean A.
Le client n'a pas laissé de commentaire.William H.
Betsy was very niceSusane B.
Le client n'a pas laissé de commentaire.chad H.
Le client n'a pas laissé de commentaire.lester M.
after talking to uhaul on the phone this place made me feel great, they answered my questions. good workkimberly D.
I now got billed for a ltail lught that was not broke when we brought it in on tje receipt it is not my dr lisc numbet or my address I think they got it wrong they were having issues with the computers that day I have been charged 43 0,43 on my credit card. Pleae reveiw this furtjer not my address ir dr lisc number Thank youMichelle D.
wonderful people helped me on off hoursjack S.
Betsy was very nice and knowledgablegerald L.
very friendly and accommodating people. Great experiencejessica G.
Le client n'a pas laissé de commentaire.katheryn H.
It was an absolute fiasco. Never again. The pickup place was in a very bad area. The place was closed so we had to figure out how to get a code to get in. The last straw was when u haul had to call family to verify who we were.Steve R.
Very flexible. And customer friendlyKathleen P.
Owner was exceptionally friendly and accommodating.KAREN D.
The service I received was prompt and courteous. The truck was clean and ready for my reservation. What more could a customer ask for. Thank you once again U-Haul.Gregory S.
Overcharged and items were not available.Dinitrise H.
Excellent personal Randy was outstanding and Bob was very kind and prompt to get back to me was very good to accommodate me on an early Sunday morning, a super satisfying experience! MerciFranklin D.
Le client n'a pas laissé de commentaire.Pennie C.
Le client n'a pas laissé de commentaire.Douglas M.
Le client n'a pas laissé de commentaire.STUART W.
The proprietor of this u-haul location, and his wife, went the extra mile to answer my questions and made sure my U-haul experience was a good one. Other u-hual proprietor in the same area were not as helpful.VERN M.
Le client n'a pas laissé de commentaire.Nicholas F.
Rented a van smelled of cigarettes so bad. The back of the van was filthy. I had to take the van to a car wash to clean thebackout. I went to a dollar store to buy air fresheners and spray to knock down the smell. I knew that the smell was going to transfer to what I was hauling! I spent 20,00 $ cleaning th truck out. Wasn't very happy.PHIL P.
Le client n'a pas laissé de commentaire.charlita W.
The pick up and drop off locations did not have any record of us! We used the application, followed precisely and spoke to a CSR, but still....neither end seemed to know what was going on.Joe M.
great in and out, nice workersVIVIAN P.
Le client n'a pas laissé de commentaire.ATHENA S.
Le client n'a pas laissé de commentaire.Robert D.
We wauted for 45 minutes even though we already had a reservation. Also was charged over 200 $for a scratch on the bumper that we did not even do. We are honest people and would never lie about such an incident. Will never use your services again and will make sure we tell friends the same.I am a business owner myself and fully understand policy, but we feel we were definatley taken advantage of.veanna W.
Le client n'a pas laissé de commentaire.mark I.
Extrememly dangerous neighborhood. Feared for mine and my family's safety. We were locked out of the facility with no entrance code provided for us. The first person I called said no code existed. Meanwhile I'm stranded on the side of a very very bad neighborhood with no protection of any kind. Finally we got in touch with someone who gave us the code.Nicholas B.
Bob, was incredibly helpful, awesome job!Mike F.
Le client n'a pas laissé de commentaire.Robert Z.
Le client n'a pas laissé de commentaire.Rosanna E.
Nothing at this time. Great job!JIM F.
Le client n'a pas laissé de commentaire.Richard M.
Very convienent, hassle free.Janet S.
Le client n'a pas laissé de commentaire.Randall K.
Le client n'a pas laissé de commentaire.Maegan C.
I found the owner to be extremely professional and courteous. I would not hesitate to rent from that location again.Robert F.
after the mess of making a reservation online the People at Shenango Mini Storage worked with me and were a great help!! Thanks!!Kim B.
The only problem we had was with the car transport we dropped off to another place. The roads are not very wide for a 26 foot truck and a carrier. I was happy we took the truck to another location. It was more open but everyone was nice and helpful.Susie H.
Le client n'a pas laissé de commentaire.Elmer B.
Le client n'a pas laissé de commentaire.Bob R.
It was very smoky inside the office. I would rec an air filter. The person was very nice.Paulette O.
nice people and very accomodatingROBERT T.
Le client n'a pas laissé de commentaire.FRANK D.
very accommodating people. met me early hours and returned after hours with no hassle.ROBERT T.
Le client n'a pas laissé de commentaire.MARIE M.
Give customers a grace period (at least 30 mins.)for drop-off before charging another day's fee. Other than that, my overall experience with U-Haul was great!!Joyce R.
Clean the location, better customer service, more professional attitudes, words, and appearances.Mark G.
Le client n'a pas laissé de commentaire.Robert W.
The representative was a little unsure of some of the details. I had to call the dispatch group for clarification on one item while is was in the location office. The question was about mileage and I also needed clarification on the deposit even through I was paying by credit card. The drop location representative was able to explain to me the process. The truck was clean and ran well. I would recommend the location with an explanation on what to expect.John F.
Le client n'a pas laissé de commentaire.Kim M.
great people understanding, helpful and went out of their way for us. Thanksglenn H.
Le client n'a pas laissé de commentaire.james R.
Le client n'a pas laissé de commentaire.MARY B.