I experienced multiple issues with my U-Haul rental from the moment I attempted to pick up the vehicle. The app repeatedly stopped working, which prevented me from taking the required pictures of the vehicle before leaving. The vehicle already had noticeable damage, made loud noises, and was not in good overall condition. I also had difficulty removing the key from the key box and had to make multiple phone calls for assistance. There was an hour-and-a-half wait, and I also experienced issues with being locked inside the gate. Overall, there were multiple problems with both the rental process and the condition of the vehicle at this U-Haul location, which made the entire experience extremely frustrating and inconvenient.
Jazmine M
Shenango Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à New Castle, PA 16101
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisCheck In was very time consuming. Not everyone is up on doing it with their phone.
MICHELE VThe office lady was rude and then said she can’t do anything for me I have to do everything online by myself and then I struggled outside and had to figure it all out by myself while she packed up and left for the day ….for my first time renting a U-Haul it was a terrible experience
Tara SNo one was there working at 10 am. For that reason returning the truck was a hassle and hopefully was input as returned on time. Had to call the 1800 number for assistance. There was nowhere to really park the truck.
JOSEPH PNothing. You guys are swell thank you.
Regina C