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Juan G
Customer Reviews for Sherman Parking Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything is perfect! ❤️💯🙏🏼
DANIELA GN/N
Ruth HNever again
Omer EEasy accessible
ARIMIYAW RI would not recommend this location to a friend because its better to rent from an actual Uhaul company.
ASHLEYV NDidn't go as smooth as previously experienced but went well afterwards. The garage attendant was patient and assisted professionally.
Gabriel DYou made me have a hard time
Oscar BThe license plate did not match with the one on the app but it was fast
Habibu GThe location was easy to find and the pick up process was quick. The people there were helpful as well. Drop off was extremely easy and smooth.
Summer TInform the renter if the equipment rented would be available before the renter gets to the location. I'm hurt from having to use my old muscles for weighted items that need to be moved. I found out after the vehicle was brought out to me. I also got charged for insurance whereas I have two types of insurance.
Gabriel DCheck your trucks before give to a customer , I had to put gas, air on tires. And when returning the truck nobody was there to receive..
Victor LMore Dolly available
Waldys MIt started off wrong first the gas gauge look different in the picture that was shown before saying this is what you should get then it actually did if that picture definitely should have been before the question not after the question therefore a more accurate assessment would have been made too late didn't have any of the equipment that I requested three they gave me a old van likewise I think even still on the street
Jamail LNo thing
Felipe PThe attendant was friendly and assisted me in a courteous manner. Even the return attendant was friendly. I would use this garage again and recommend to anyone that needs this type of service. Merci.
Gabriel DStaff at this location was very helpful and professional and mechanics of equipment was well maintained. However, cargo area was not clean. Van was extremely dirty and left black soot like dust on everything. It also smelled like it had been used to transport livestock.
Ana JPost the instructions for older customers who are not familiar with remote procedures.
Nethia HHave them clean and sanitize the vans cause didn’t smell to pleasant in there
GEORGE HThank you for your service,
Jesus RThis location needs to honor online contracts when opting out of $25 insurance fee. They charge your card even tho you decline it online. And this location had apple air tags tracking hidden in its vans. Manager claimed its for theft prevention. Total invasion of privacy and down right weird.
Chee-Chee WYou guys cheat me on gaz I took the van with gaz in the tank it look like I was charge for it
Ahmadou MThe email confirmation should be delivered before vehicle is checked out not after due date and fuel was not correct on receipt
Bridgette SAll equipment was missing, I could not reach customer service and was not helped locally, yet was still charged for the equipment
Arne NNot lying about the gas gauge
Cheniqua TMake more clear instructions when it comes to refilling for gas
Edgardo BThe van was fine but had trash in it. The U-Haul attendant is not on site so we did have to wait over 25 minutes for them to arrive. I will be going to 383 GC for future services as it is a hub and the vans and attendants are on site.
Iyabo By’all sneak prices on and over charge m. a lot of hidden fees
alexis mThe person at the location wasn’t trained at all did t know how to look me up had to do it on the app and still had to wait for the guy to give me the keys and the van hasn’t been maintained at all the windshield wipers was useless and the back of the van was dirty from the last rental
Michael NHorrible experience! I'm pregnant, we caught a flat and help didn't come until 4 and a half hours later. Ridiculous. I want my refund ASAP
Taisha Mpesimo el servicio de las peronas a la hora de entregar el van y no saben dar una clara informacion
JOSE AI reserved for 8:30 pickup and I got the van at 9:18am. I returned at 11:55am and whole process took until 12:16pm. I call customer service to let them know app wasn't allowing me to take the odometer picture, a rep answered and left me on hold for 8min. I hung up and after I was able to complete the process. I would never recommend Uhual to a friend. The experience was extremely stressful.
Erika RIt took to long for them to give me a van I was there for one hour
Tony FI waited an hour just to receive the van due to poor management, and then they didn't even have the two dollies I ordered so I will require a refund for that expense. The only redeeming factor was the very kind and hardworking gate attendant.
Andrew RVery good
DIAGA FEVERYTHING
Myison BThe UHaul app was a joke. I did everything on the Uhaul app to get started. When I went to return the van, the app refused to accept my pictures of the mileage and gas. I tried many times and the attendants helped me also, but it still wouldn't work. I had to call Uhaul customer service and wait on hold for 45 minutes. She was then able to work it out with the staff at that site. The staff at that site are great! The app and your customer service wait times seem to need a lot of work though.
Daniel SI rent the truck then I was trying to return the truck and the parking lot was not 24h so I had to drive the truck back to my house and paid for does mileage.
Jordany FUhaul's online process needs to be addressed. I requested a truck and was given a van. Location for pick up also changed without my knowledge.
THIERRY DI will never rent again with this service Really bad service
Magatte GThe staff was super accommodating very friendly and was the nicest from the other location we interacted with . My only issue was with the bill . It is advertised as 19,95 but was about 400
Ramatu M