I would use it again for sure.
GEORGE F
Customer Reviews for Shoppers Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My only feedback is the truck was not very clean at least not they were kept during Covid. But otherwise the service is great and I appreciate Larry's great customer service. He is very nice to deal with.
JOANNA FThe gentleman that helped us was professional and very quick, he also answered all questions we had
ROBERT DThe people at the facility were fine. However they keep charging me even after equipment was turned in on time. Very disappointing
RANDY PToo slow to process paperwork and waiting in line with only one person do do all work.
ROGER SRepresentative was very polite, courteous and professional very enjoyable experience looking forward to my next visit
PERRY POmg… Shoppers was amazing, found an amazing store to put on my local radar. Associate that helped me was friendly and funny. The positive cherry on top of the 14 hour journey.
Robert LExcellent help and product with great price
WILLIAM JQuick and clean
GREGORY DThe worker was very sweet and understanding. He went above and beyond
JENNIFER CAs always, they were great. Thank you.
JAMES SThe vehicle performed above expectations. Fuel economy was moreover than expected. Very satisfied
MICHAEL JLarry was awesome! One-way truck assigned to me by system was unable to be located - had to rent local instead resulting in much more time and gas on my part and will keep that in mind next time I rent. Huge obstacle !!!
John WJim was great. A real customer pleaser.
EDWARD OCustomer service as always is good from the location, I have used this location many times. However the trailers need to be inspected better, this is the 2nd time I've gotten a trailer that has no thread left on the tires making it to where if I go on the freeway loaded or not it has a horrible shake from a tire separation and/or bald splitting tire.
AARON BGuy was great, handled me and the equipment better than most… problem was with U-Haul as a cooperation: transferred me 4 times in an hour, no one could figure out the correct pricing. I'm sure I overpaid but I didn't want to wait a day to save $50.
NICOLAS GArrived with NO dolly in the back. Truck was full of dust. All my stuff got dust all over it. Failure.
RYAN FI was double charged for a day use. The sales person rented me a car dolly for one day and told me that it's $45 for 24 hours. I returned the dolly after store hours and was double charged. Poor sales information relayed. Furthermore my receipt shows one day use with one charge. Upon returning I got double charged.
WILLIAM TThank you so much. Great customer service man saturday for great hrlp
ROSEMARY JAwesome
Phil CGood service
CURTIS BIt's always a pleasure renting from this place. Can't even describe how happy I am. ..☺️☺️
PATRICE TBetter way or to look up exact mileage for pricing.
Elsa NRenting the trailer was easier than I thought it would be. Was in and out quickly. And price was very reasonable.
Larry SCan"t improve perfection. Jim is always friendly and helpful.
John MThe customer rep struggled with basic information, the truck mirror, which is pointed out as not being in good condition, wouldn't stay in position, and the truck wouldn't start at one point.
John Othe gentleman was above and beyond courteous, helpful, and accommodating. great experience!
RHETT BAfter being blindsided with the loss of my sister and a very foul East Mesa retirement park literally stealing the manufactured home from my deceased sister's estate , I was told I had less than 16 hours to vacate. A friend pointed me to the Shoppers Supply location in Apache Junction AZ. The sure manager was very personable aa well as quite comprehensive in finding me the best deal out there. Then through a follow up call 2 U boxes were delivered to my property in Show Low elieviating the need to unload the truck in the dirt. U Haul simplified the entire experience to a degree that words cannot express. Truly a beacon of light during one of the darkest seasons of my life. Your East PHX valley team is incredible Matt
MATTHEW SI know these trailers get alot of usage. The trailer I had rented was bouncing all over n had to grease the left front hub. Other then that it was perfect for me
JOSEPH DGreat people and the trailer worked great?
DAVID JVery friendly and helpful
J HYou.need to stream.line the process that it takes to get a trailer from you. The computers and system are antiquated and it takes to long for 1 person to rent anything
KEITH GThe individual who helped me was very professional and friendly. I'm not the greatest at backing up a trailer into tight spaces and he guided me perfectly.
PAUL PGood customer service and ease of the rental process
CHERYL T30 dollars a day my Celtic ASS! $153 some odd dollars for an early return with the tank at the same level it left at? This is your company policy and I want it know that everyone at the location I used was great. This is not about them. This is about your false advertising. The van has FOUR FOOT TALL LETTERS ON IT SAYING $29 a day!!! I rented out for 48 hrs. Came back in less than 24. Exceeded estimated mileage by less than 40 miles. My lawyers would have a hay day with this if I cared to get them involved. For the record. I don't intend to take legal action. But I'd like you to note that the corporate level practices as it relates to your advertising and your billing and the discrepancies between the two in this company are garbage. Absolute garbage. I tip my hat to all the fine people at my rental location, but the people above them should be ashamed of themselves.
AARON DJim Willson was great to work with. I recommend this location to anyone who wants a rental.
David LShoppers made it easy to rent a van and returned it the next day.
RITA CCharged us for a full day and we were there a few minutes late! B.S.
KEVIN HEverything has always wonderful at this lication.
GWENDOLYNE TGreat service.
Anthony CNo problems
WILLIAM SThe price was outrageous for a car dolly…
MATTHEW WEverything went smoothly. The pickup, the use, and the return all went very smoothly. Merci.
Nicholas HVery easy location to get in and get out with a rental. Lots of room to navigate.
JOHN HMinimal wait time. Equipment was ready to use and personnel working the area set up the trailer for me within a couple minutes.
ryan m