Customer Reviews for Sierra Storage North Merced
(U-Haul Neighborhood Dealer)

219 évaluations

2785 N Santa Fe Av   Merced, CA 95348

(209) 230-9722

Heures d’ouverture

  • Mon-Tue: 10 am–5:30 pm
  • Wed: 10 am–4 pm
  • Thur-Sat: 10 am–5:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(209) 230-9722

2785 N Santa Fe Av
Merced, CA 95348

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 10 am–5:30 pm
  • Wed: 10 am–4 pm
  • Thur-Sat: 10 am–5:30 pm
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The app didn't work, nore during chech-in, or dropping back the vehicle. There was delay in updating the info. The text the nice lady in the office was trying to send for confirmation and check in steps was received 3 hours after. the same for the vehicule verification. It was a huge frustration that added unnecessarily stress to my day. So disappointed.

Mouna Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANO B 
Évaluation :
1

No one was there for the drop off two hours before they closed. The pick up place was out in the middle of nowhere and I got charged 2 dollars for the extra 2 miles even though I returned it with more gas then I got it with. I should have just paid a friend to use his truck

jerod m 
Évaluation :
5

The receptionist was just plain awesome explaining everything very well.

Tim P 
Évaluation :
5

Nothing to improve Barb was excellent and very helpful and professional.

STEPHANIE M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON J 
Évaluation :
5

Barbara was very knowledgeable and helpful. Excellent customer service. Will definitely recommend and continue to use this location for my business and personal needs. Merci.

JOSEANTONIO P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADLEY K 
Évaluation :
5

Easy to rent here at this location and the customer service was amazing

Ricardo G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO P 
Évaluation :
5

Barbara was a great help from the very beginning in helping me obtain both a Uhual truck and storage. Our belongings were only there one month but in that month we did a few visits and no complaints. Clean and secure, would recommend.

irene r  |  Expérience générale 
Évaluation :
5

I reserved a u haul on MLK street in Merced ca. I made a reservation 7 days in advance. Upon checking in they informed me the truck wasn't available and they had no others available. I found sierra u haul. Thank God for them! With out them I couldn't have moved. Never going through u haul on MLK again!

STEPHANIE P 
Évaluation :
5

Everything was great need no improvement

BOBBIE M 
Évaluation :
1

Went to drop off the rental, knocked on the door, no answer, called the locations number, no answer, waited 45 minutes outside after several attempts to call, no answer. Had to call initial pick up location and have them help me with the return through the uhaul app that I had to download. Poor communication at this location.

SOPHAL P 
Évaluation :
5

I needed a truck last minute and Barbra did an excellent job at getting one for me. It was quick and easy and well priced. I highly recommend.

STACEY L 
Évaluation :
5

Barbara North was excellent would recommend

shannon s 
Évaluation :
5

To change anything great service.

Juan V 
Évaluation :
5

Amazing service, and clean 6×12 closed trailer and price.

Esther A 
Évaluation :
5

Provide a wifi key/access since the location has poor data reception.

Maricela M 
Évaluation :
5

Don't change anything

Marcus O 
Évaluation :
5

Everything to me was fine I'm a very picky person plus real bad ocd and it has been to my satisfaction even the person at the desk she is so positive ,happy ,respectful I love her she's very nice peoples person I have never had issues with her what so ever always had storages and only rented for less then a year but this place I've been her for a while never no issues ❤️

teresa a 
Évaluation :
5

Girls in the Office Are very Nice and Helpful too... I would Recommend this place to Anyone Who Will Listen 

AMY R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
5

Thx you no complaints

DAVID M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D 
Évaluation :
4

Excellent service à la clientèle

REBECCA B 
Évaluation :
3

It would be helpful if the rental was attached to an app where the customer could keep track of his or her day to day charges. As this rental is not able to be viewed from the U Haul app which customers do enjoy using, do to its simplicity and transparencies.

christopher w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo S 
Évaluation :
4

My reservation was made 2 weeks in advance for a different location (1247 Martin Luther King Jr. Way, Merced) for pick-up & drop-off which is located within a 10 mins walking distance from my home. On the day of pick-up reservation you relocated me to the pick-up location at 2785 N. Sante Fe Ave, Merced which is 3,8 miles from my home. It takes approximately over an hour to walk to. I was forced to find a last minute ride who would be available to drive me to my pick-up location and drop-off due to the long distance from my point of origin.. If I had taken an Uber or Lyft, for not being able to find an available friend. U-Haul should foot the bill. Penalizing a customer by relocating their original pick-up/drop-off locations for having an early rental request is very poor customer service. The one Good thing: The woman who runs the 2785 N. Sante Fe Ave, Merced office provides excellent customer service. She was very accommodating and helpful.

Karina T 
Évaluation :
4

Nothing. This location went well above to find what I was looking for.

janet h 
Évaluation :
5

Nothing pickup was fast and easy clear communication on self dispatch instructions very satisfied with my uhaul experience

Jeremy B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joie a 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joie a 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee J 
Évaluation :
5

Clean truck, amazing service. The woman made the renting process quick and painless.

liz Y 
Évaluation :
5

Great customer service, always very friendly and helpful. I've moved 4 times around this area and I always go to this location it's always an excellent experience!

Juan O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Austin M 
Évaluation :
5

Everything went well and smooth. The Uhaul rep was informative and attentive. No complaints

David J 
Évaluation :
5

From the beginning the staff was friendly and helpful, even when I moved out of the storage unit, the staff was very helpful.

Melissa M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gamuchirai m  |  Expérience générale 
Évaluation :
4

Rented UHaul during rainy weather. Windshield wipers needed updating. Truck was clean with a full tank of gas, which was much appreciated.

Karina T 
Évaluation :
4

Excellent service à la clientèle

Anthony I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yevhen Y 
Évaluation :
4

Associate who helped me needs to get a new smart phone to be able to follow through with the U-Haul digital check in procedures. Outside of that she was very helpful, polite and friendly.

Charles P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M 
Évaluation :
5

Merci

luz c 
Évaluation :
5

Repnwas excellent. Answered all my questions and was very knowledgeable.

Lynda J 
Évaluation :
5

Best customer service 🙏🏼❤️

Kourosh A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

menny s 
Évaluation :
5

Customer service clerk was very helpful and process was very easy!

Erika P 
Évaluation :
5

There is nothing. 5 stars 🌟 score a 10

Tina R 
Évaluation :
1

Will never use a U-Haul at this location again. Went to drop off my vehicle when they said they would be open and the office was closed, they did not instruct me on how to close out the vehicle and nobody would answer the phone. Very unprofessional and I will never use them ever again.

kashnier r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria a 
Évaluation :
4

Le client n'a pas laissé de commentaire.

suresh a 
Évaluation :
5

Barbara at Sierra Storage is awesome!

Doug S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicolas K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander L 
Évaluation :
4

I initially tried to return my truck at 4pm on Monday afternoon (during normal business hours) only to find a closed for the day sign on the office door. I returned it a day early because I did NOT feel comfortable just leaving the truck on the street on Tuesday morning before they opened which the location instructed me to do. After speaking with Uhaul representatives, I was advised to download the app and photograph the process before leaving the vehicle which is something I was not informed of by the location staff.

Jeffrey A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W 
Évaluation :
3

When we went to pick up the truck the truck wasn't even there the person who had it hadn't even brought it back in so we had to leave and wait for a phone call because a truck was still like an half an hour away if not more and when we did pick the truck up it had a marijuana smell in it.

stella c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina R 
Évaluation :
5

Rien

alejandro p 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONSERRATT O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathleen H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B 
Évaluation :
5

Brenda was amazing

Teresa B 
Évaluation :
5

This was a great, efficient, friendly experience. I could not have asked for it to go better, especially during the trying times of trying to move. I will use this facility again.

Torrin J 
Évaluation :
5

Nothing. Very pleased as always

STEVENGENE M 
Évaluation :
5

Staff was excellent and helpful.

Sally M 
Évaluation :
5

Barbara was not only helpful with my trailer rental she also helped me with my storage rental she has excellent customer service

JOE M 
Évaluation :
5

Sorry about the late review but I had to make sure I let everyone know about Barbara! I had a lot of trouble with the u-haul 24/7 but she fixed everything for me in the office. STELLAR CUSTOMER SERVICE!!! THANK YOU SO MUCH!!!

amarpal s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL L  |  Expérience générale 
Évaluation :
5

Ella es my agradable y educada

Llilia C 
Évaluation :
5

The person who helped me was really nice! She was personable and polite!

Natalie S 
Évaluation :
5

Barbara provided a wonderful and welcoming environment explained charges thoroughly overall she was friendly and helpful

Mariah R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heldera M 
Évaluation :
4

No mobile pickup. The manager said the lock box is broken.

Romeo T 
Évaluation :
2

I was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn't make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn't good business. I will go with Penske next time

gary r 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor H 
Évaluation :
5

Just keep doing what your doing i love the young lady who helped me very friendly and really sweetheart thank you Barbara

ramona m 
Évaluation :
5

Very pleasant and highly recommend

James C 
Évaluation :
5

At this time I recommend no changes. Barbara is a delightful lady and she really helped me out tremendously. Her knowledge is unwavering. She's a very happy person and seems to like her job a lot. And that helps make your business transaction flow smoothly. Thanks Barbara for a great experience.

DEBORAH G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan s  |  Expérience générale 
Évaluation :
5

Barbara was a great help to me I only.needed a storage for 30 days but she was super friendly and.helpful

VICKY H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VONG L 
Évaluation :
3

We lost a tire on this dolly trailer, So we find this place close and left it there. Terry

terry d 
Évaluation :
5

Barbara did awesome services

Julio R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo M 
Évaluation :
5

Very professional and friendly!

Yvette M 
Évaluation :
4

I had a good experience with this U-Haul location. Barbara was very easy going and easy to work with. I will most likely be going there again.

ROBIN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sirevalon C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna S 
Évaluation :
5

Could not use storage unit. Full of rat feces. Afraid items would get damage. So gave away most of my stuff and build shelves in home to keep what I needed. The young lady that works there Kaitlyn I believe is her name is very sweet and friendly though.

Maribel R  |  Expérience générale 
Évaluation :
5

Thank you for everything. It was much appreciated.

Lisette S  |  Expérience générale 
Évaluation :
5

door broke came down while I was inside no easy way to get out did not have my phone in my pocket or I would have called 911

GREGORY B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K  |  Expérience générale 
Évaluation :
2

There was no code provided to be able to leave independently. This causes a lot of strain. We were told the last time we could leave the facility was at 6pm. The website says 10 PM. Won't be back.

Alicia M  |  Expérience générale 
Évaluation :
3

I ended up not needing to use the storage facility after all.

Privacy R  |  Premières impressions 
Évaluation :
3

I ended up not needing to use the storage facility after all.

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page