Equipment's back latch opener button didn't function properly.
Mohammed M.
Customer Reviews for Sign Print & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck and van rented were both not clean and had many dents, missing trim parts, and big scratches. Not the same caliber of U-Haul trucks that have rented in the past.
Kenneth M.The app is trash. 24/7 share feature is not available at this location and doesn't work anyway. Location services glitches. Owner was late showing up to open. When inspecting the vehicle I had to dispute all the photos and submit new ones because they weren't of the vehicle I was rented. Vehicle had less than half a tank of gas on pickup. 2 to 5 days for the refund of the deposit is ridiculous, CASHAPP is not a "gift card". Couldn't do an early return because the app refuses to work properly. Not in any rush? Don't wanna use a crappy app? This place is fine.
Marc S.This is the second time I rented 9' truck from this location. Each time I was given the same accidental/ dented truck whose sliding door is stuck and doesn't open up. Each time the fuel tank was less than full. Why you guys rent out such trucks which are accidental and cannot fully operate ? Very bad on U-Haul.
Dapinder S.8$ hitch was charged 4 times higher, I paid 29,99 + tax
shafiuddin N.I rented a 6x12 cargo trailer on Monday. Unfortunately there was an issue on the trailer( or setup issue which was provided by the employee from the location). There was smoke from the trailer, I just drove for less than 10 minutes. So I called the road assistant service from UHaul. The towing company got the trailer back. Because it wasted me 2+ hours I don't have time to process my moving. I asked the customer representative for a refund , and she agreed. Please check from your end and let me know when your team will process the refund. Merci
Pai P.The gentleman was very helpful and I really appreciated that because it was a difficult time for me and my family
PAMELA S.You charge me for q dolly that I never received I said that when I return the truck. And still charging me for that. Not only the money. You make everything difficult because you never gave me what you were supposed to.
JUAN E A.it was difficult to find the vehicle
vino J.Communication about refunds
Calvin T.Quick and easy b
sylvia P.The truck was clean, but needs maintenance. Even when empty, it was difficult to get it over 60 without it bouncing all over the road and pulling to the right. I've driven quite a few larger moving trucks/Semi trucks, and non had this issue.
Terrence K.Trailer was parked behind the shop. I was asked to go and help myself. Not bothered to come back and see if I can use properly or not. I was charged 10$ more that what amount I booked for which was guaranteed.
Manas P.Directions to exactly where the uhaul was parked would have been helpful. Also because it was not clearly marked I drove around the incorrect side of the complex, through a construction site where the only cone was located in a pile of trash. I ended up bottoming out my car as it dropped a good six inches onto exposed rebar.
Chelsea P.The owner is very rude and arrogant. The truck rode very rough and clanky and I have drove many trucks. Then was charged extra day and he acted like nothing. He wanted me to pick up truck early so could leave early but expected me to pay extra, so had to call on that as well. I would not recommend this location at all.
Jennifer L.Everything was perfect
LAWRENCE G.The driver seat cannot be pulled closer to steering wheel .
Yang L.Our dolly and furniture pads were not put in the truck and due to doing the after hours pickup we were not able to get them for our move.
Trevor R.Regular cleaning by uhaul and tire pressure check
YI-Lun C.All good. Thx
Gregory S.this location was too hard to find in the corner of a strip center.
Mitchell W.Truck died 4 times while driving
Jarmine J.The charge was too high. I rented a uhaul a week before to the same destination and the price was about 35 % lesser that the one I got in this location.
Gabriel E.I requested a web pickup and first of all the unit was not available at the front or where it should be, i have to drive more and find my unit. Once i found it ( behind the stores entrance in a road damaged parking lot) i had to drive back to a store to pick my key, the store has a small sign of uhaul and hard to find because uhaul website doesn't specify that is a partner store. Got my key and drive back to the back parking lot. To my surprise no dolly even when I requested in advance, since I didn't want to drive back and i was 30 minutes late i when to do my stuff without the dolly. When I returned the unit the store owner came out and ask about the dolly, i told him it wasn't there and he argued that he gave it to me or to my wife (she was waitng for me in. My car) i told him NOT and he accepted. After that everything when smooth because i left. Not going back to this location
Luis G.Very nice gentleman who stayed open even thought I showed up right when he was closing.
Daniel D.On line check in was awful. Instructions were awful. It took us more than 1 hour to pick up the truck. Will never use this location again
Paul H.I rented the truck to have my movers move our belongings onto the uhaul. When our movers made it to us it was dark out, the following morning we unloaded our stuff and it was full of dirt and all kinds of debris. There was pills, broken glass, marbels, dust and a ton of orher types of trash onto. The man insured that the truck was clean and ready to go when I asked did I need to check it over. He fanned and said it's fine. I called to complain to him about the condition of truck and insisted that the truck had been cleaned and I assured him that it hadn't, he then stated that maybe someone got into the truck and that's the reason it was dirty. Finally, after me telling him multiple times how filthy the truck was and that he would have known the truck was filthy if he had checked it after every single person brings it back then my items wouldn't be full of dirt. So, he finally agreed with me and told me that I was right. I'm not happy at all, however I needed the truck for our belongings. I will not be using this location ever again.
MiChandra Kay R.Dropped off after hours so didn't meet anyone.
Clifford S.The combination lock was very hold to open. It should be lowered on pole by at least 12â€. A short woman would not be able to see the letters very well. I had never seen a combination lock like that so some instructions would have been helpful. And it told a minute to understand “talk†was the combination code
Jesse S.Always received service with a smile
Sasa B.Friendly service, always.
Sasa B.Took almost an hour to access the key through the self service locking mechanism. Sat on hold with customer service for over 15 minutes. Finally another store clerk in the shopping center where the U-Haul office was located assisted us in obtaining the key!!! Otherwise, not bad...we were able to extend the rental for another day without issue.
Maegan L.The truck was in great shape but had not been cleaned inside. The cup holders were nasty. It is much easier to go to a full service location rather than a side operation.
Martin F.Was charged for an extra day. It was due to be dropped off on Wednesday August 10 per the email and we did drop it off then. There was no time indicated in the email from uhaul. He refused to check in the trailer and give me a receipt and said I have to wait until he checks it in an emails me the receipt. Now I know it was to charge me for an extra day that didn't occur. We will not use this again and just get a pod instead.
Dwayne C.Fill up the gas tank after the move, and check the car battery
harold A.1. You must be sure that you've made oil change to your track 2. Your battery should be well charged to avoid the issues of starting the track because the battery is dead 3. The brakes must be verified because they were not well fixed
Juior Lukaba K.Awesome service much appreciated
Ravindran R.Initial reservation was made at a location that was close to my home. I was rerouted to a second location that was additional 6 miles away. The primary location of pick up was a sign in print shop not a U-Haul. The truck windshield was dirty making it difficult to view out of. The tenant was plenty nice but I did not receive any information regarding gas and mileage requirements.
Alfredo L.Too expensive I will prefer homedepot.
Nabil S.The truck was very dirty. I had to walk half way around a strip center to get the truck after my initial rental. I had to tell the vendor that the beginning mileage was overstated by 10 miles. Just not a very pleasant experience.
Michael S.Small store front with very little room to return trailer and location was closed when returning vehicle. Key drop exposed and easily could be stolen from.
James M.The truck while clean was extremely warm in the cabin. It seems that it needed additional coolant in the air conditioning.
Monica B.the truck was filthy and smelled of dogs, stains everywhere, all over the cabin and doors.
SHARI L T.The gentleman at this location was very nice and helpful.
Mary Ann D.You guys were awesome! Thank you ...be blessed!!
PATRICIA M.Had a good experience renting tow dolly from this location.
Rakesh M.Your better of going to a regular location, they will hook up your trailer for you and go above and beyond this location since it's not an actually uhaul moving and storage will just tell you to do everything yourself. And I better get a refund for the extra day I paid for that I didn't need
Ziann L.Excellent service à la clientèle
Sheila F.Very nice man helped me and was so kind.
William F.Be aware of the conditions of the truck: the inside driving area had trash from the previous customer, the cargo box had trash, branches and red sand. There was a bike lock on the Uhaul as well, that my family and I had to remove ourselves with branch clippers. The dealer told me I could drop the Uhaul at any location in Houston, he even left the drop off location blank on the contract, but then 10 minutes later I get a text TELLING me a location the truck HAD to be dropped off which was 45 minutes out of the way of my destination. I had to email Uhaul and contact a live agent to correct it. Not impressed with his service.
ALYSSA D.Two piece of equipment one with non working lights the other one with unsafe to use tire straps Owner doesn't take the time to make proper inspection
Ruben G.It was a very difficult process getting the truck and when we opened the back there was only 1 dolly when I had ordered 4 plus 4 furniture dollies. I had to go to a different U-Haul store the next morning and they told me over the phone they would definitely have all the moving supplies I needed. We arrived there shortly after talking to them and of course they had no furniture dollies. I still haven't gotten my money back.
Erika H.Customer service is very friendly and cooperation.
ZAITOON S.We did self return and had trouble with the website loading our photos. The store was not open yet, but the worker pulled up while we were trying to do stuff and assisted.
Nicole S.Equipment was good. Host was nice and friendly, but I had to hook up the trailer myself. I'll be sticking to regular UHAUL locations from now on.
TAYLOR T.Scared me when told to drop at Walgreens parking lot but received email that it was checked in. Guess it worked.
David D.Self returns seemed to work well.
Jordan C.