Customer Reviews for Sign Print & Ship
(U-Haul Neighborhood Dealer)

Évaluation :

3

Minimal services provided for equipment pickup. No education provided regarding operation of the truck. Lights on trailer did not work at all but the proprietor got the lights to turn on with a new cable. However, proprietor allowed me to drive off without working hazards, brakes or turn signals on trailer, of which I was not aware until later. When I got home I tested them and the lights on trailer did turn on but hazards, brakes or turn signals did not work. I went to an actual U-Haul location close by and they found a failed fuse. After replacing the fuse, all the light functions on the trailer worked.

Évaluation :

5

The employee connected the trailer to my vehicle and verified the lights & blinkers worked properly.

Évaluation :

1

Gave me wrong drop date and scammed me out of $215

Évaluation :

3

Yes, they didn't charge that stupid check-in $20

Évaluation :

5

Will is great and he has plenty of equipment .

Évaluation :

2

There was no indication the truck was behind the building. This creates a problem for 24/7 pickup. It's a shame I cannot rate Uhaul and only locations. Uhaul as a company was terrible.

Évaluation :

1

I was charged for fuel when I had returned the truck as I found it. The place was closed. Called to speak to location, person hung up on me. He told me I had to call back in 10 minutes. I couldn't understand him

Évaluation :

5

Reserved truck was not available so I expected a smaller option for the first of two days. Rep was not nice during exchange.

Évaluation :

5

The owner did everything he could to make the transaction successful Kudos to the gentleman

Évaluation :

4

Dropped off after hours do I spoke to no one. Easy instructions on the app.

Évaluation :

2

Almost never going the place. Needs more visibility.

Évaluation :

5

Double check the trucks, motor, cleanliness, etc.. My truck was filthy and I had to clean it before I could load my belongings.

Évaluation :

5

The attendant was very nice and very professional. I will recommend that location over and over again.

Évaluation :

4

This place is just down the street from where we live and it's a nice place. Never realized it was there. The trailer we rented was in good shape but was dirty inside and smelled. We had to sweep out the dirt and spray Lysol in it several times. Not sure what the smell was but it helped. Anyway the experience was good and the trailer worked for moving and that's what really matters. Not a big deal to sweep out the trailer.

Évaluation :

2

Tire warning light came on 50 miles into my drive and stayed on but the biggest issue is that it was extremely difficult to put gas in the vehicle. When I would try to put gas into the vehicle the gas pump would stop because it would detect there was an overflow. The issue was that u-haul had an issue with its gas tank. I went to 4 different gas stations and I had the same issue at everyone. It would take 10 minutes for me to put in 5 gallons of gas because the gas pump kept on cutting off because of the issue with u-haul gas tank.

Évaluation :

3

Wash the vehicle inside, fix broken mirror before renting, or inform Customer prior to them signing all the paperwork.

Évaluation :

1

They tried to charge me for 2 extra days and extra mileage

Évaluation :

5

awesome

Évaluation :

1

Business closed for the next week. Had to pay extra to drop off since no one was there. It says they were on vacation. Shouldn't have to pay for that. I came during business hours.

Évaluation :

3

Don't have chunks of concrete around trucks so people kick/trip over them and break a toe-literally. Packing up a uhaul while hobbling with a broken toe is not easy. Then the place isn't open to discuss it with them

Évaluation :

3

The size truck I reserved initially (15') was not on property at the reservation time. I was on a tight schedule. All that was available to trade to was a 10'. This was a downgrade which in turn resulted in double trips to complete my move. I left a note upon key drop explaining the situation and requesting a discount on the total mileage cost. Based on what I was charged it appears I was charged for total miles driven.

Évaluation :

2

Box truck was not in good condition from previous customers

Évaluation :

5

Will, the owner was great to work with.

Évaluation :

3

Not open during late afternoon Saturday and not open Sunday. Only on-line drop off. Would have preferred in-person to ask a few questions. Need to clarify business hours more clearly for drop-off's.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Fix the web site so Items ( Tape , boxes etc) aren't loaded making us taking them off. Even though I removed the dolly it still showed up during check out? Why??? Way too much over selling Also could you start having some senior citizens and militarily discounts. Thanks

Évaluation :

1

The owner told me to unhook the trailer (7x12 footer!) after returning. He does not care about giving U Haul exoerience to the regular customer ofr 30 years! Anyway I would not come back nor recommend this U Haul facility.

Évaluation :

5

Have the truck clean out front and back.

Évaluation :

2

It was extremely difficult to figure out how to pick up the truck. If I had not had the ability to speak with a customer service agent, this pick-up would've been next to impossible to figure out. Also, the lock box was extremely difficult to open, and it almost seemed like it was broken.

Évaluation :

2

They forgot to add my appliance Dolly and I still had to pay for the equipment. Had to park my car and pick up the truck in the back but return it in the front so I had to walk in the dark towards the back.

Évaluation :

2

For Uhaul in general: I rent trucks and trailers from Uhaul several times per year for business and the process of scheduling and more specifically: picking up and dropping off gives me great pause. Please consider the business model adopted by Hertz car rental for their (me) Gold customers. Show up and pick any one in the row and off you go. I once waited 2 hours to get through a line of 10 waiting customers ( @ 20 minutes each!) With just one agent at the desk. I often have to hook up and disconnect anyway.

Évaluation :

5

The shop owner was very good at his job and most kind!

Évaluation :

5

Where I dropped off the equipment they were great, helpful and courteous.

Évaluation :

2

There was about a half inch of water in the back of the truck when I picked it up. The store had nothing for me to clean it up with do I had to buy rolls of paper towels. They also did not have the 6 moving blankets that I ordered, so I had to buy bubble wrap.

Évaluation :

5

Very convenient location will definitely be coming back next time I need a uhaul rental

Évaluation :

5

I often rent UHauls for staging properties and for moving furniture to my 6 furnished rentals, and the rental truck I was able to use for my daughters move from TX to SC was great. I was nervous, I had rented some trucks in SC that would not allow me to turn on the lights. I had never used a truck for this long of a haul. However, it all turned out great. This truck was newer and was easy to drive and maneuver. (it even had USB charging ports for our phones and GPS) We had great weather and the only complication was the storm that came through the east coast and took a day of unloading away from me. However, you all gave me enough time to do the unload the next day and get the truck back. Over all an excellent experience! Thank you Thank you! We would recommend your location in the future.

Évaluation :

5

Everything was Great!

Évaluation :

5

I couldn’t get anyone to help me get my car from the tow dolly, the guy at the U-Haul did not know how to get it done had to ask a complete stranger.and was able to get my car down .

Évaluation :

5

Would be good if door delivery service is available

Évaluation :

3

Checking out on app with drop off had issues.

Évaluation :

5

Everything was great.

Évaluation :

5

Needed a truck. in a pinch, and they were more than happy to help me

Évaluation :

5

Great experience. In and out without any issues.

Évaluation :

2

I'm not sure if the truck was maintained well - it ran fine. However, it was very dirty inside, it had no windshield washer fluid and it smelled inside. It appears to have never been cleaned. You could see the dirt on my hands after I held the steering wheel. My experience with U Haul is typically better.

Évaluation :

2

Equipment's back latch opener button didn't function properly.

Évaluation :

1

Truck and van rented were both not clean and had many dents, missing trim parts, and big scratches. Not the same caliber of U-Haul trucks that have rented in the past.

Évaluation :

3

The app is trash. 24/7 share feature is not available at this location and doesn't work anyway. Location services glitches. Owner was late showing up to open. When inspecting the vehicle I had to dispute all the photos and submit new ones because they weren't of the vehicle I was rented. Vehicle had less than half a tank of gas on pickup. 2 to 5 days for the refund of the deposit is ridiculous, CASHAPP is not a "gift card". Couldn't do an early return because the app refuses to work properly. Not in any rush? Don't wanna use a crappy app? This place is fine.

Évaluation :

1

This is the second time I rented 9' truck from this location. Each time I was given the same accidental/ dented truck whose sliding door is stuck and doesn't open up. Each time the fuel tank was less than full. Why you guys rent out such trucks which are accidental and cannot fully operate ? Very bad on U-Haul.

Évaluation :

1

8$ hitch was charged 4 times higher, I paid 29,99 + tax

Évaluation :

1

I rented a 6x12 cargo trailer on Monday. Unfortunately there was an issue on the trailer( or setup issue which was provided by the employee from the location). There was smoke from the trailer, I just drove for less than 10 minutes. So I called the road assistant service from UHaul. The towing company got the trailer back. Because it wasted me 2+ hours I don't have time to process my moving. I asked the customer representative for a refund , and she agreed. Please check from your end and let me know when your team will process the refund. Merci

Évaluation :

5

The gentleman was very helpful and I really appreciated that because it was a difficult time for me and my family

Évaluation :

3

You charge me for q dolly that I never received I said that when I return the truck. And still charging me for that. Not only the money. You make everything difficult because you never gave me what you were supposed to.

Évaluation :

3

it was difficult to find the vehicle

Évaluation :

3

Communication about refunds

Évaluation :

5

Quick and easy b

Évaluation :

3

The truck was clean, but needs maintenance. Even when empty, it was difficult to get it over 60 without it bouncing all over the road and pulling to the right. I've driven quite a few larger moving trucks/Semi trucks, and non had this issue.

Évaluation :

1

Trailer was parked behind the shop. I was asked to go and help myself. Not bothered to come back and see if I can use properly or not. I was charged 10$ more that what amount I booked for which was guaranteed.

Évaluation :

1

Directions to exactly where the uhaul was parked would have been helpful. Also because it was not clearly marked I drove around the incorrect side of the complex, through a construction site where the only cone was located in a pile of trash. I ended up bottoming out my car as it dropped a good six inches onto exposed rebar.

Évaluation :

1

The owner is very rude and arrogant. The truck rode very rough and clanky and I have drove many trucks. Then was charged extra day and he acted like nothing. He wanted me to pick up truck early so could leave early but expected me to pay extra, so had to call on that as well. I would not recommend this location at all.