Évaluations des clients Sign Print & Ship

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sign Print & Ship

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Raymond B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas F. le

Évaluation :

My reservation was changed minutes before my schedule pick-up to this new location. That added time and miles to my rental. The furniture dolly that I reserved was unavailable at this location, so I had to carry thing I would have rather rolled. I don't know why my rental was moved from the large facility to this small place. It was a highly unsatisfactory experience. Also the the truck see it designed for a 5' person and I am 6'4" - very uncomfortable. Really glad this was a short-term rental.

Brian H. le

Évaluation :

Truck was dirty. Ashray was full of butts and I’m a non smoker. Not enough blankets were available for what I requested. Checked in on line and had to complete check in at pick up again. A waste of time.

devin L. le

Évaluation :

Le client n'a pas laissé de commentaire.

KHURSHEED M. le

Évaluation :

I was told that it will fit the refrigerator and it didn’t fit in and I had to get another truck .

stan F. le

Évaluation :

Prompt with getting me checked in.

greg F. le

Évaluation :

it's in a stripmall and trucks out back,was hard to spot. it's in a mail service business which also makes hard to pick out due to lack of signage.

Patrick T. le

Évaluation :

Be at the store during business hours Have the equipment on my contract

Derrell N. le

Évaluation :

No signs directing me to the location. Almost impossible to find and had to drive past dumpsters and broken pavement to reach it. Only found it through google maps satellite images and sheer determination.

Aftab L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Saturnino G. le

Évaluation :

Very quick, great treatment to the costumer and friendly.

Thomas M. le

Évaluation :

Le client n'a pas laissé de commentaire.

andrea H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wilhelmina B. le

Évaluation :

Le client n'a pas laissé de commentaire.

George N. le

Évaluation :

App is as not easy to use at all!!! Kept hanging up and took for ever to get through pick up process. Did not receive any instructions on what to do with key upon return. Spent 20 minutes trying to get that information after a long day of moving. Very frustrating.

Carol B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aaron Scott L. le

Évaluation :

Tell the customer that there is not a large visible Uhaul sign in the parking lot. The trucks are located in the back alley way of the shopping center. The business is closed until November 6 so there is no one there to assist in person.

Chi-Kit L. le

Évaluation :

I usually don’t do reviews but this one warrants one. I wanted to do an in-person (“at the counter” ) rental procedure; but since no one was at the place of business, I had to call Customer Service to help me manage my appointment. I could see supplies in the window that I could have rented but alas, no. The appointment was changed to a Mobile pickup by this merchant and that required me to download the app (one more that I didn’t want.) The app was easy enough to use but I lost about an hour trying to get my rental and even the Customer Service rep couldn’t get the merchant on the phone to remedy the situation or even to move my appointment elsewhere. The area behind the shop (where the trucks are) is not well lit so it’s better to go during the day. The merchant should be labeled as a Mobile Pick up/drop off Only as the hours of operation are not followed. The merchant should update their contact info with U-Haul so issues can be resolved more effectively. I did not call the phone number posted on the door to contact “in case if emergency” because the definition of emergency does not fit just showing up for work during posted hours of operation. As for the truck, it was fueled and clean. The app was okay to use but requires a second contact person to truly answer a call to complete the order. That means my wife couldn’t take a well deserved nap after being up since 4am. Good luck if you choose this one. As long as you know you’re on your own, you’ll be fine. Now that I know what to expect, I might use this place again because of proximity and convenience; however, I can’t recommend using this place if one needs a person for assistance.

Kelly M. le

Évaluation :

This location has a confusing and dirty pickup location behind the building. I didn't feel safe and also I had to reach out to support to find the key drop at drop off

Elida A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael W. le

Évaluation :

Again, this worker was working two businesses. He was nice, but I always felt like I was just bothering him.

JOHN S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arindam M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thom H. le

Évaluation :

Could not communicate, location very difficult to find. Very small in a strip mall?

darius W. le

Évaluation :

Improve internet service

Madhu D. le

Évaluation :

Overall it was a good and convenient experience

Kelvin L. le

Évaluation :

charged me without informing me.

Tammy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Array H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chipo M. le

Évaluation :

Not impressed with how drop off was handled.

Aaron J. le

Évaluation :

I left all the furniture pads in the truck and location said he did not find the furniture pads. He told me on the phone he rented me ten , but the invoice/receipt shoes that he charged me for six. Which was it, six or ten? I call nonsense on his two different claims. I folded the furniture pads and placed them in the truck and that a fact. Additionally, how was I charged 70 dollars for six pads? This all screams nonsense. Please refund my money.

Kim R. le

Évaluation :

Le client n'a pas laissé de commentaire.

NICHOLAS M. le

Évaluation :

Friendly service and easy process!

Paola A. le

Évaluation :

Le client n'a pas laissé de commentaire.

ERDAL T. le

Évaluation :

I reserved a truck which was supposed to be at Frisco Tx. I received a phone call and I was told that they have one in another location (2560 Kathryn Ln, Plano, TX 75025). This was increasing my mileage and the lady on the phone told me that she will give me credit for 8 miles. Then I received an email and my truck was waiting for me at 2040 W Spring Creek Pkwy Ste 142, Plano, TX 75023. This was done without my consent but I didn't want to make a big deal as location was OK. I went there to pick up the truck. It was hard to find the place as it is a print shop and the sign was very small. The guy was friendly but he could not find a note for the 8 miles credit. I called the number that called me the day before and I talked to another person. He didn't know who that lady was and he said they do not give such credits for in town moves. I am not after $8 but I must say this was a pretty messed up experience. Changing the pick up location twice without my consent and tricking me by offering credit to convince for change of location... a unique experience!!!

william H. le

Évaluation :

Great location for renting. Friendly owner. Will be returning.

TRACY M. le

Évaluation :

Never let that man at the uhaul rental place rent uhaul vehicles. He was rude and not taking responsibility for sending me off in a filthy van that had been smoked in as well as being left dirty from the previous customer.

iwan Y. le

Évaluation :

I told the agent I have a $45 certificate I want to use, he does not want to take time to call nobody to enter it on the system. I ended up paying full price even I have a UHAUL corporate certificate. At the beginning of the rental, I already specifically mentioned it. 1 thing blow up my satisfaction, inexperience agent not to call anyone to ask for help to assist customer further until it is too late. This is putting UHAUL at last of my option, period.

Devon D. le

Évaluation :

Le client n'a pas laissé de commentaire.

roberto R. le

Évaluation :

Fast and courteous service...

Eddy T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan M. le

Évaluation :

It was a little difficult to find the store in the strip mall, but I called and the owner ran out from the shop and guided me to the trailer drop off behind the store. He was very friendly and the drop off was very smooth.

DERICK W. le

Évaluation :

The manager/owner of this location is extremely friendly and understanding. He is customer friendly and an asset to the organization. I will definitely come back for any moving/storage business and will recommend him to my family and friends.

Melissa Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura L. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Natalie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda H. le

Évaluation :

Le client n'a pas laissé de commentaire.

matthew G. le

Évaluation :

Couldn’t see the location from the parking lot. No signs. Had look number up on google maps. Friendly staff member.

Charles H N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clyde G. le

Évaluation :

RE 2040 W Spring Creek: You cannot improve on perfection! RE 4101 W Plano Parkway is another matter. Will never use them again! They double charged me on last rental.

Dennis F. le

Évaluation :

Location was convenient. The process was smooth. The equipment was clean and fit my needs. If I ever need to rent again I would rent the same equipment minus $20 for the ramp. By the way I rented the van and the gas mileage was great!

Edward M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JIM C. le

Évaluation :

What impressed me most was that a Uhaul CSR called to tell me that the equipment I reserved online was not available at the location per the reservation, but at another. I was able to go to that location and pick up the vehicle timely. I will definately choose Uhaul for all my future needs.

Isaac W. le

Évaluation :

The person in charge is awesome. Very kind and understanding. Just amplify the visibility. People don't see the Trucks or sign post,when passing on the road. Thanks.

Kerry B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicole C. le

Évaluation :

Doesn’t answer phone, wasnt in office, got angry when I called the emergency number to complete drop off.

Jensen H. le

Évaluation :

The proprietor was very friendly, and the entire process was quick and easy. I was able to change my pickup time at the last minute with no problems, and I really appreciated being able to drop my key off after close. Thank you very much for a great experience!

Michael L. le

Évaluation :

Very helpful and knowledgeable. Customer service was outstanding

Matthew B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amber G. le

Évaluation :

I'm not a complainer. I believe that everybody is entitled to a bad service day. But, the owner of this facility was horrible. Did not want to help us unhook or position the trailer. Wanted me (57 y/o) and my 67 year old sister to push the trailer into place. Refused to unscrew the hitch screw mechanism. Charged $22 because I was 1 hour late returning the trailer at 2:00 pm and then said that his labor fee. I will never deal with this place again.

Logan W. le

Évaluation :

Allow me to pick up my uHaul where I reserved it. I was forced to pick up AND return the trailer several miles out of my way.

Sherry M. le

Évaluation :

Le client n'a pas laissé de commentaire.

MOHANKUMAR S. le

Évaluation :

I didn't ask for safemove when I requested it via online. But they added that in the store to make additional money. This is disgusting.

Paul P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yael R. le

Évaluation :

As long as they know it’s self serve

Michelle P. le

Évaluation :

Don’t switch the requested location (to Lewisville!) when this one has inventory.

Jean J E. le

Évaluation :

It is close to my house and glad I found it.

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

robb C. le

Évaluation :

Manager was very helpful.

Kim C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin B. le

Évaluation :

The rep was very courteous and professional.

Robyn M. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

John W. le

Évaluation :

Owner did all he could to help me have a good experience with something new to me.

Willam S. le

Évaluation :

Furniture pads requested were not on truck. By the time I opened the truck it was too late to come back and get them. I told the owner that I did not get them but he charged me for them anyway.

Matthew A. le

Évaluation :

This particular location was nice.

Marlin P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald D. le

Évaluation :

The primary business is printing and shipping, the hours are not conducive to returning equipment on the weekend. I had to unhook and leave the trailer since they closed at 3pm on Saturday and I arrived at 4pm. The business is tucked away in a corner of a strip mall and not easy to find. On the plus side the staff was very friendly and helpful.

Chinh D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael T. le

Évaluation :

Mr. Sajjani is a gentleman in every sense of the word! It was a pleasure to meet him and work with him to meet my moving needs. Mike

Mary B. le

Évaluation :

Very nice patient and efficient

marie P. le

Évaluation :

Difficult to understand the fellow who helped us..

Kimbery K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara M. le

Évaluation :

Great 1st time experience. Will use again and recommend to family and friends. Thanks to Arron and Dwight. They both were very attendative to my needs. Thank you. Good customer service is hard to find.

dilip A. le

Évaluation :

Everything went smooth, only thing it, its hard to find this location. May be extra indications would help the customers.

Diana W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diana W. le

Évaluation :

Le client n'a pas laissé de commentaire.

julie Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura M. le

Évaluation :

Nothing. Owner called to ensure we were aware of the fact that we must go to the business first to sign agreement and then the trailer was behind the strip mall. Only difficult part was loading and unloading of the trailer due to lack of space for backing up to pick up and drop off but we managed well. Great convenient location for us and glad to not have to drive miles for a short rental.

ABDREW B. le

Évaluation :

The process took over 40 minutes just to rent a car dolly. It's not the fault of the store,or the owner, but the U-Haul order entry system is terrible. Info had to be entered 4x, then finally he had to call in to U-Haul. That's a real disservice to the store and the customer. Today's technology is obviously lost on who ever is running U-Haul IT and their systems.

mohammed Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

John F. le

Évaluation :

You couldn't really notice the facility due to the poor signage. The placed was crowded with other functions.

Jose N. le

Évaluation :

Insecure return key box. The keys can be easily stolen.

Seth S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harold J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Retour
Haut de la page