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Monique L
Customer Reviews for Signature Paving Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Get WiFi specifically for the parking location. It took a very long time in the cold due to spotty cell service
Melody BEasy to access, good selection of trucks, no hassle process, available and access able parking for my vehicle, easy return. I would like a later check in than 4:00pm but had no problem with returning after hours.
Paul WS.O.
Wendi DThe lady that helped me was very friendly and very fast at getting me going.
Garold LHow to adjust the mirror
Tereasa EThe staff at Signature Paving U Haul were very professional. Services was excellent. Best u haul experience I have ever had.
Terry PCryptic signs… no office. After spending 15 minutes loading app (had to have app or could not return there) due to poor signal in that area, then had to do all the check out work with pictures and documentation's in 95 degree heat… no shade … in the middle of what looks like a gravel pit, it made me wonder why I even use uhaul. Be sure I won't again…
MIGUEL Measy, convenient, helpful, great access and clean vehicles. no issues.
JED OThe manager was very helpful and nice. Great job
DANIEL EThe receptionist was extremely rude and disrespectful as a customer service representative. She made check-out very difficult and stressful. She later apologized for her behavior but the damage done took its toll on those trying to pick-up the rental, adding more anxiety and stress to an already very difficult day. I am sorry I rented from that company.
Tanis SIt's a little difficult to know where to go because there are a number of structures on the property and the office is not clearly marked. The staff was very pleasant and helpful, though.
Barbara TEasy pickup and drop off!
William Nthe lady at desk was very friendly and helpful! signage could be better to locate office on premises though! staff were all friendly.
Jeff BWay too hard to get the truck. Cel service was miserable
JOHNGERALD LOne thing, The brakes failed to stop accurately they were sponging. I nearly got wiped out on highway 99. The brake pedal was too the floor. I put it in reverse to go swap for different truck even if I had to make a few more trips but then the brake started working again. It's like the hydraulics didn't get working well enough Initially. That was pretty frightening but they worked fine after that. Service was excellent other than that slight glitch.
Erich SThey moved us from our desired pickup location at the last minute to here and there was no service to use the app, which was required to get the vehicle. We had to drive several miles to get service to process our information. There was no one on site to assist. The guy that we called assistance reluctantly came to the office eventually to resolve the issues. Once the guy was at the office, he was a pleasure to work with.
Michael BThe desk lady has amazing customer service and very feidnly and make my whole process smooth. This is the only location I use now .
ADRIANE SRepresentative saw me pull in and came straight out to greet me and check in the trailer. Receipt emailed to me within minutes.
Brad NThe pickup key location is not easily seen when you drive in, its located behind some concrete barriers. would be great if there was a sign that made it clear thats where you go to pickup the keys. Other than that, great experience.
Ralph DI just need to get used to doing everything with the app
Glena AThe practice of not having full gas tanks is really annoying. You can never get it exactly right and there's always a feeling you've overpaid slightly. Actually, not a big deal, but it feels like it. It would be great if this location, or U-Haul in general, invested in filling all the tanks, then just ask everyone to bring the truck back full - charge them if they don't, and go fill it up with the money charged. I also rented another truck recently for multiple days and I had to fill slightly mid-rental and then again at the end. If the truck started full, I wouldn't have had too - saving me time, hassle, and money.
Keith NEverything with this location was amazing! They were absolutely amazing!
Katrina BThe whole "Truck share 24/7" experience SUCKED, due to the crappy Android app! It took me more than 30 minutes with phone assistance to "pick-up" the truck. The windshield was so dirty that I almost couldn't see out of it.
Jason MQuick drop site, closed on Saturday afternoon and Sunday but able to use drop box on gate. Third party company is responsive to text messages for photos of drop and verification
Michael TGreat customer support
JEFF DTerrible check in experience..... Too terrible to go into! If you really care and want to know call me 503-713-8663.... Seriously doubt I'll here from U-Haul which only further my negative experience thus far...
Jerold SThere was a mix up in the number of days that I used the rental, but when u-haul discovered the mix up they called me right away and made it right. I couldn't ask for better customer service, I would highly recommend their location for rental assistance.
Bobbie GThe people at Signature Paving were kind and pleasant to work with. The van cab reeked of animal urine. My husband had to clean by hand the floor mats and all plastic interior surfaces, but the fabric of both seats were saturated with the smell. We didn't have time to modify the rental, but rather had to cover both seats with towels to reduce the smell, and still came away from the drive with our personal clothing smelling of urine. The van functioned for our needs, but the experience was deeply unpleasant.
Caryn CExcellent customer service from beginning to end. Highly recommend this location
Tahnee PVery nice, quick, and helpful people!
Bryan LFriendly and caring staff. Moving is stressful and they made the checking in process easy peasy! Best uhaul office ever. I will only rent from them from now on. The central point / Medford office where I originally used to Move north was the worst. Terrible service
Kat RDon't change anything. I was able to get the trailer I needed in a timely manner and return it that evening. Trailer rode well loaded and unloaded. Very pleasant experience with this location!
Richard BEasy check out and very welcoming. I will use them when I need to move locally soon.
Kat RVery friendly staff. Made the whole process extremely easy. Will rent from them again.
james cWonderful.
Jordan NOwner was lazy and told the receptionist to help me unload my vehicle from auto transport. Neither one of us knew what we were doing but got it accomplished. Then he wanted me to bring the truck back and park it where he wanted it. They charged me for gasoline when the vehicle was already filled up to where I left it. I will be calling Uhaul for a refund as I have my original contract and a picture of the gas level when I dropped the truck off. I feel like this location (excluding Jill) was lazy and a ripoff.
Barbara BQuick and easy
Teiko WThis location was great, the rep was great, in and out in no time.
Michael HThe rental pick up location and service was amazing. The online system however is another story. We reserved a van online for 1 day use, completed adding my information as prompted, entered payment card information and uploaded a photo of my drivers license to expedite the pick up process. That very same night my card information was used by someone who stole it ( I'm assuming from the website service) close to $1 000 of fraudulent transactions were made between grubhub and harbor freight. We immediately contacted our bank to report the fraudulent transactions and cancel the card. I expected a much better protected service from such a large company. Lesson learned. The downside is that a card number is required to reserve a rental.
Kaycee RQuick and easy. Not much to improve
Nick CThough we made our plans the last minute, U-Haul was able to accommodate us everything went smoothly.
Elma TExcellent service à la clientèle.
Ana AThe service was very considerate, accommodating, and we appreciate their help very much. We are happy to recommend them to anyone as a 5 star Business .
Cheryl BI have rented dozens trucks over the years and Signature Paving is by far the best experience I have had. Very friendly and super efficient. Je la recommande fortement.
Jay SThe truck was dirty, no biggie for me as I was only using it to move a toolbox. The folks were nice but they said they couldn't accept my $20 certificate issued by U-haul because they didn't have the ability. Not sure what that meant other than I expected to only pay about $30 bucks and it ended up costing me almost $60. I guess U-haul dollars don't work at U-haul locations. Sucks to be me, maybe next time I'll use Hertz or Budget.
Edward GThe link sent to photograph my driver's license in advance was not a secure site. It began with http, not https.
David MNice helper to check us in at this location!
JANEL DVery good experience, place was calm and well organized, very good
Terry CLocation was a pavement company and there were no personnel. Everything was done online..
Roberta RSuper easy to rent and return.
Kevin T