Le client n'a pas laissé de commentaire.
Steven B
Customer Reviews for Signature Paving Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick drop site, closed on Saturday afternoon and Sunday but able to use drop box on gate. Third party company is responsive to text messages for photos of drop and verification
Michael TGreat customer support
JEFF DTerrible check in experience..... Too terrible to go into! If you really care and want to know call me 503-713-8663.... Seriously doubt I'll here from U-Haul which only further my negative experience thus far...
Jerold SThere was a mix up in the number of days that I used the rental, but when u-haul discovered the mix up they called me right away and made it right. I couldn't ask for better customer service, I would highly recommend their location for rental assistance.
Bobbie GThe people at Signature Paving were kind and pleasant to work with. The van cab reeked of animal urine. My husband had to clean by hand the floor mats and all plastic interior surfaces, but the fabric of both seats were saturated with the smell. We didn't have time to modify the rental, but rather had to cover both seats with towels to reduce the smell, and still came away from the drive with our personal clothing smelling of urine. The van functioned for our needs, but the experience was deeply unpleasant.
Caryn CExcellent customer service from beginning to end. Highly recommend this location
Tahnee PVery nice, quick, and helpful people!
Bryan LFriendly and caring staff. Moving is stressful and they made the checking in process easy peasy! Best uhaul office ever. I will only rent from them from now on. The central point / Medford office where I originally used to Move north was the worst. Terrible service
Kat RDon't change anything. I was able to get the trailer I needed in a timely manner and return it that evening. Trailer rode well loaded and unloaded. Very pleasant experience with this location!
Richard BEasy check out and very welcoming. I will use them when I need to move locally soon.
Kat RVery friendly staff. Made the whole process extremely easy. Will rent from them again.
james cWonderful.
Jordan NOwner was lazy and told the receptionist to help me unload my vehicle from auto transport. Neither one of us knew what we were doing but got it accomplished. Then he wanted me to bring the truck back and park it where he wanted it. They charged me for gasoline when the vehicle was already filled up to where I left it. I will be calling Uhaul for a refund as I have my original contract and a picture of the gas level when I dropped the truck off. I feel like this location (excluding Jill) was lazy and a ripoff.
Barbara BQuick and easy
Teiko WThis location was great, the rep was great, in and out in no time.
Michael HThe rental pick up location and service was amazing. The online system however is another story. We reserved a van online for 1 day use, completed adding my information as prompted, entered payment card information and uploaded a photo of my drivers license to expedite the pick up process. That very same night my card information was used by someone who stole it ( I'm assuming from the website service) close to $1 000 of fraudulent transactions were made between grubhub and harbor freight. We immediately contacted our bank to report the fraudulent transactions and cancel the card. I expected a much better protected service from such a large company. Lesson learned. The downside is that a card number is required to reserve a rental.
Kaycee RQuick and easy. Not much to improve
Nick CThough we made our plans the last minute, U-Haul was able to accommodate us everything went smoothly.
Elma TExcellent service à la clientèle.
Ana AThe service was very considerate, accommodating, and we appreciate their help very much. We are happy to recommend them to anyone as a 5 star Business .
Cheryl BI have rented dozens trucks over the years and Signature Paving is by far the best experience I have had. Very friendly and super efficient. Je la recommande fortement.
Jay SThe truck was dirty, no biggie for me as I was only using it to move a toolbox. The folks were nice but they said they couldn't accept my $20 certificate issued by U-haul because they didn't have the ability. Not sure what that meant other than I expected to only pay about $30 bucks and it ended up costing me almost $60. I guess U-haul dollars don't work at U-haul locations. Sucks to be me, maybe next time I'll use Hertz or Budget.
Edward GThe link sent to photograph my driver's license in advance was not a secure site. It began with http, not https.
David MNice helper to check us in at this location!
JANEL DVery good experience, place was calm and well organized, very good
Terry CLocation was a pavement company and there were no personnel. Everything was done online..
Roberta RSuper easy to rent and return.
Kevin TConvenient location. Very happy with experience.
Tim MThe parking area is not well lit at night. I almost backed the Uhaul rig over the edge of the bank, when returning the rig. I probably should have driven it in, face first.
Paul BVery friendly. Easy in and out. Not sure what I'd change. Seems to be working fine,leave it alone...thank you. The experience was good
John BFull versus partially filled gas tanks are much easier to return with the same level of fuel on board. But it's probably a revenue source for you!
Scott FSuper friendly service. They really go the extra mile. Everybody at the Newburgh location was friendly and helpful. Thank you very much
David BThey said I didn't leave it with gas in it and I did. I was charged a huge amount for gas
Taaryl TI've rented and returned rentals from the signature paving location twice now and everything they do has been perfect they are very friendly easy to work with so a big thank you them and their team.
Chad MI don't recall seeing a uhaul sign or by the road. That would help make the connection to Signature Paving easier
Carrie BUse human customer service instead of this garbage website. I lost literally hours struggling to make the verification work in an area with no service. Perfect example of sacrificing good customer service for crap automation. Will recommend Penske
Theodore RNothing. It works great
Rudy LJill was very helpful. Nothing more needs to be done. Rudy
Rudy LVery helpful
Trey MNothing. The lady that helped me was very good and very nice.
Rudy LNothing. They were phenomenal.
Jenifer BAgent was pleasant and informative. Booking online was easy, with one exception. Having to go deselect a bunch of supply add-ons before checking out was a bit deceptive. A rushed person might not notice, and pay for unnecessary things. Kinda sneaky and underhanded, IMHO.
Caric MThis was a positive experience in every way. The only thing you could have added would have been to drive the truck and move all the contents of my home. Thanks for an easy, friendly, professional transaction!
Norma C