The rental took 15 minutes to process at the site and the store employees/owners did not seem to know what they were doing. At one point the employee took my license and appeared to take pictures of it on their personal phone despite me having already uploaded a picture of the front of my license and scanned the back on my own phone. Also, I was in a rush (since the rental process was taking a long time) and as a result I did not check the contract carefully. If I had I would have seen that the rental was for 3 hours when I had made the reservation for 4 hours.Colin D.
Customer Reviews for Sihem Market
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Randi G.
Thank you very muchAyao A.
The vehicles seemed well maintained save for the vehicle I ordered had a flat tire. The change over to a new vehicle wasn't straightforward and the hell online and on the phone couldn't do much for me. Thankfully the manager of the store I was at could help out after he was called in, but prior to that I was nearly left in a lurch. I'm still not sure if I've been charged for the vehicle I didn't get. Time will tell, but I didn't expect such a hassle when I booked and to have to be on top of making sure my booking change went through properly and that I won't be charged for the original bookingâ€¦ and that I won't be overcharged by the vehicle change.Regan F.
Le client n'a pas laissé de commentaire.raymond B.
Scheduled the pick up at a neighborhood location for 9:30 AM as they open at 9:00 AM. But when I arrived the store was closed! The shop owner didn't arrive until almost 10. The interior of the cab was dirty with old spilled coffee. The vehicle felt like it needed a tune up and the gear shift sounded like it was going to break shifting from Park to Drive.Gillian B.
Le client n'a pas laissé de commentaire.DERICK W.
Great service from a very friendly owner.Frank M.
Le client n'a pas laissé de commentaire.Trevor S.
Sihem is a resonable business man who seems to have integrity and a good representative for U-Haul.ALLEN B.
Charge them the correct amount. I believe that I was charged in miles rather than KM. So instead of being charged for 220km at 0,99 we were charged 220 miles at 1.59.Daniel C.
Le client n'a pas laissé de commentaire.Peter D.
Le client n'a pas laissé de commentaire.Jeniffer R.
The owner of the store showed up an hour late, I was waiting from 7am to 8am, he was rude and not helpful. Also I was overcharged. Never experienced this before.Sarmad A.
Everything is going wellYapier O.
Le client n'a pas laissé de commentaire.Carole A.
Le client n'a pas laissé de commentaire.Sumer A.
Keep the lock in better condition wd 40 work wellAmber S.
Le client n'a pas laissé de commentaire.Nicole W.
The drop off location was fine.Archie H.
For one im being over billed i believe , 228 dollars , why its that high i have no idea. And the man at the store , I had not even had the vehicle for more than 12 hours and when I come back to the area to get something from my car , the guy from the store WITHOUT ASKING , tried to open up the back of the truck trying to "inspect" it . It was a violation of privacy , this man had no right , reason, nothing , to come up to the vehicle and try to open up the back to see whats inside. He did not have our permission and I'm very upset. And now I have to pay this large bill after having this man almost violate my privacy and my personal belongings? Also , in the instructions to get the keys , the instructions said they were in a box outside. The guy in the store actually has the keys , behind the counter. So I couldn't go to the box with the password to retrieve my key, like the instructions said , I had to go in the store and get it from the person from behind the counter. Also I'm pretty damn sure that when he came out and tried to open the back of the truck without our consent or knowledge (we found out he was trying to open it because we could hear the noises at the back of someone trying to open it) my friend and I are like 98 percent sure that the liquid beverage he had in his hand , was infact alcohol. The way he was talking , slurring, balance was slightly off and then tries to open our door without any form of consent ? I ordered online, so I can drop it off .online. if we were dropping it off , he would not need to be out there with us checking the vehicle. Clearly he thought he did have to . I'm very very angry and upset with this experience and I think that this company gives you guys a bad name especially if I don't get compensated for the shit show that has happened here.Tyrone B.
Le client n'a pas laissé de commentaire.Shawn M.
Pleasantly surprised with my overall experience. The vehicle was clean and worked well . The site is attached to a small store which makes it convenient for early or late pickups. Staff at the site was friendly, patience and answered all my questions. Mobile pick up and drop off also made everything go quicklyElisha S.
Le client n'a pas laissé de commentaire.Bobbie B.
I would recommend, yes & no: I had to redo all what I did online in person, also I had to put an extra 25 km because I had to return the van to the same location. I think this is absurd but I was exhausted of moving stuff to my new apartment...Chelsee H.
This location is awful. They took forever to get things figured out in the computer to let me take the truck as they had a crying baby who was sitting in poop and there young son trying to assist me. Once I had the truck the man was calling me when I extended the rental trying to get money out of me on the side as he said U-Haul didn't care that he lost out on money. When I dropped the truck off he abruptly took the keys from me and didn't allow me to check out the truck with my phone and told me he had it. I then realized the next day he had waited overnight to actually check in the truck so I was charged another day! I will never go through this location again!Destiny V.
This place was fine but I was sent there because the vehicle I had reserved was not at the first location where I had reserved it.Elizabeth S.
Le client n'a pas laissé de commentaire.Andre F.
Le client n'a pas laissé de commentaire.Osman M.
Equipment missing from reservation (both utility dollies). Staff sent me to another location to get a dolly and location did not have any. Staff input my husband Stephens name for an additional driver as â€œStacyâ€. This was noticed by staff at the other location. It took me over an hour to drive and get dollies for this. Not impressed by this location and not the service or representation you would expect from uhaul.Morgann K.
Le client n'a pas laissé de commentaire.Aman O.
Good guy and helpful.Youness L.
Look at your dealers customer service and abilities the owner of sihem market location was abusive and couldn't connect the equipment myself as the customer connected the trailer and tested everything. I am just baffled by the latest experience I endured.David S.
Le client n'a pas laissé de commentaire.wilkinson N.
The service was excellentrussell H.
Was overcharged during pick up. Mentioned it to the employee and had to wait for a call to the area manager before getting the correct refund. My truck leaked and some of my contents got damaged. Réclamation n° 02247074-2021ANDREW DAVID K.
Nothing I am beyond grateful for your customer service and empathy towards me and my situation.nichole J.
No problem with the site just a lot further from where I initially set up my pick up in the west end of EdmontonDon A.
Le client n'a pas laissé de commentaire.Stuart S.
Again very helpful on the return.Lorna L.
Nothing to say everything was good ðŸ‘and I'm happy with the service â˜ºnice peopleaman O.
Le client n'a pas laissé de commentaire.Krystal B.
Le client n'a pas laissé de commentaire.Jason F.
Le client n'a pas laissé de commentaire.Carson L.
Le client n'a pas laissé de commentaire.keaton B.
Renting from this location was a thoroughly wonderful experience. Very very nice gentleman we dealt with. He was attentive, made sure I knew everything in the contract. I wish I needed to deal with this business more often!Brian S.
its far away from my homeArulkumar J.
The agent went extra miles to make sure I was on the road with my reserved rental despite a national wide system glitch. I cannot afford to reschedule, so I appreciated it very much that he checked into ways to get me checked in and signed out. At the end of the day, the billing was also accurate and I got all my information via email.Yang X.
When I went to pick up the car dolly, the lady working didn't speak much English. Did most of the rental on video chat with some guy that knew what was going on. At least their dolly was in working order. Not like the 50 st location that tried to rent me one with a loose fender and a park light not working.Bradley M.
Good coustmer serviceAman O.
Le client n'a pas laissé de commentaire.Brian H.
Everything was excellent. Thank you. See you next timeColin N.
Le client n'a pas laissé de commentaire.Tosheena T.
Le client n'a pas laissé de commentaire.Neal J. F.
Le client n'a pas laissé de commentaire.Tami K.
location where i picked up and dropped off the truck was great just didn't appreciate on the phone customer service i will never recommend u haul to anyone they rip me off over charged me and i had cleaned the truck inside the cab outside and the interior of the 15foot at the car wash and hand wiped it all down to make sure i returned it in much better condition then i got it in just to show them respect to see if they would show respect back and they just dont care. So i will make sure to never use them againMartha Rae D.
Le client n'a pas laissé de commentaire.Trent L. F.
Le client n'a pas laissé de commentaire.Melanie T.
Le client n'a pas laissé de commentaire.Anton M.
Le client n'a pas laissé de commentaire.Gerhard K.
Highly recommend using this u haul locationRylan M.
So far I satisfied with the service I get from seihem market!!Yapier O.
Le client n'a pas laissé de commentaire.Norbert B.