It was very easy to rent the trailer from Silver Moon Auto. They are helpful every step of the way and friendly. 5 stars and highly recommended
Gabe E
Customer Reviews for Silver Moon Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They attended me promptly as soon as I arrived. The girl was nice and friendly and registered my return promptly.
Adam GIt's the only one in Santa Rosa. Very small. No one available when the person goes out for lunch. Mary at central was wonderful. I dealt with her several times over the course of our trip from Ottawa Ontario Canada to Phoenix Arizona USA and EVERYTIME she was not only pleasant, she ALWAYS solved our problems (we had a few). Thank you for your help Mary
Robin CThe service was excellent, and the staff were friendly and knowledgeable.knowledgeable.
Kenneth DIt is nice to have a location close by. The young lady that helps was very polite and helpful. I will use them anytime I have uhaul needs in the future!
Cindy Phad to wait 2 1/2 hours for someone to come in that knew the u-haul compurter system, other that that they were very nice people
RALPH FTrain train train Accurate information Communicate
Frank SPrompt and courteous service.
Joel HThis location was good and accommodating. I can't say the same about the Clovis, NM location. Had multiple UHaul employees lie to me and push the problem away. I reserved a 26' truck and was told by one employee that there are no reservations but "place holders" for equipment. I was told a 26' truck was not available but a 20' truck was available for me to use at my location. Went to pick that truck up and was told by an employee that it was at a different location. A location that only deals with trailers. Ended up having to drive 25 mins away to pick up a 26' truck that had a coolant tank leak. I called roadside assistance and was told the Clovis location had a 26' truck I could pick up the following morning. The next morning I went to get the truck and was met by a rude employee at the Clovis location. I did not get a truck at the Clovis location as described to me but had to drive 2 hours to get a truck, paying for expenses out of pocket, there and back to my house. I was told I would be compensated for those expenses yet I haven't heard anything from UHaul. Overall, my experience was terrible and had to jump through hoops and push my timeline back due to being told lies by multiple UHaul employees. The customer service from actual UHaul locations was below acceptable but from locations that only rent out uhaul equipment as a side project, they were helpful. I wish I didn't have to use UHaul again but given my current location, I have no choice. I have another "place holders" for equipment coming up and I am not looking forward to what types of problems I may incur. If there are any leadership within UHaul that would like to reach out to me and discuss this, please feel free to, however, I feel that if the employees who directly deal with customers act in this manner, Im sure higher ups won't care as long as the money keeps rolling in.
James ASmall parking lot adjacent to a hotel parking lot. Was able to find a spot to park the large UHAUL. Dropped vehicle off on the weekend so we left keys in drop box. Drop box is convenient when staff isn't present!
Priscilla NFast and efficient.
Wade PYou have it figured out already.. The dealership was very helpful and . A person came in with a bad tire and they change it and got him on road fast
JIM NSignage to small, is a repair shop first then a uhaul.
Christa CKeep it just like it is..
Anna CBoth locations were great. very helpful and courteous.
Anna CShe was very helpful and friendly person.
Roxanne MRenting from UHaul is filled with good and bad moments. Most all the people we were in contact with were outstanding, with one or two dealer exceptions. Martin in San Antonio, Jerry in Santa Fe were really great representatives of UHaul. UHaul's pricing policies are frustrating. 1. Change your pick up date from Thursday PM to Friday AM and my price went up almost 20 %. 2. Return trip price for the same equipment Was 56 % higher than original. Had to drive personal vehicle 189 miles to secure rental at same price. Upon arrival the equipment for AM pickup was not available until late PM and we drove another 150 miles to complete rental.
Thomas BGreat Personal, Outstanding Service, Very Satisfied, A+++++
len vJust dropped off, would help if the company name can be seen from the road.
DAVID ESame as above- associates were pleasant and professional. While this was not my original drop off location due to vehicle issues, the Uhaul call center and this location were extremely helpful in getting the change made so I could continue my trip with no worries of missing my drop off deadline. Thank you!!
Matt RDo your job without any hidden fees or charges
Victor LQuoted $54 for trailer, $40 for insurance, and $11 for taxes. My card was charged $151 total. Employees of uhaul attached the trailer and left both the chains and wires dragging on the ground. The wires were destroyed, and I had to pay to replace them the next day when I was hundreds of miles down the road. Was traveling from New Mexico to California. Been using uhaul trucks and trailers for over 30 years, never had any problems before. Certainly didn't expect to be overcharged, nor such shoddy work. Uhaul is a company I've grown to trust, and I will in the future because they have earned it. I Do Not recommend this location, they have earned nothing but scorn.
Stephani PFirst thing on a Monday morning with a dead car , had exactly what I needed. Very helpful.
Christopher SOwner and assistant were very helpful in every way. Only reason for negative marks is that it is a very old facility. Basically a garage. So, hard to say it was clean and inviting. They got me a new truck and helped me on my way. A+ for their help.
Robert KThe shop was closed on Sunday at the return time. We had no problem with the return using the drop box for the key and paperwork.
Ann BIt was not clear where to park the uhaul when they were closed. The uhaul sign was broken so at first I wasn't sure I was in the right place.
Diane LVery friendly people excellent location
johnny wFor a small town location, they did great. Amazing customer service!
Alyssa VRefused my 1 7/8 ball. Had to purchase a 2inch ball even though it states in the tow dolly manual a 1 7/8 ball is acceptable. Cost me $40 for a new ball and hitch.
Ernest SThe woman who works the counter did not have my paperwork ready although I had called the day before and confirmed my arrival time. The dealer does not sell trailer hitch balls. The same woman told me twice that the ball size was 2-1/2 inch. This was wrong. I did have to travel a ways to purchase a hitch ball. The trailer wheels were dirty with weeping bearing grease and road dirt. Still, the trailer pulled flawlessly behind my Forrester.
James SMake sure there is a larger selection to choose from and allow for rentals to be extended for a certain amount of hours rather than be charged for a whole extra day.
Katrina RThe girl working here was very helpful and nice.
Manual Ghad to wait and keep going back and fourth to find them didnt catch someone there until after 2pm. took her an hour to get me in noticed she spelt both my names wrong, i asked how much for dolly she never said then just added it to my bill. For moving 60miles this was beyond the worst way i could have spent my money
Sarah Tclosed when I dropped off
Russell MCourteous and helpful.
steve hVery nice people. They made sure everything was hooked up right and safe. I felt very comfortable knowing everything was hooked up right!
Keith RNo improvement needed.
Gary HNo need for improvement . They were very friendly and helpful. Checked in truck quickly and expressed appreciate for our business.
GARY HJoey went above and beyond to help us get on our way. He took time away from his family to come back to the shop to help us.
Sandra PHad trouble getting the company software to work on the computer, but finally got us on our way.
ROBERT OThis was a great Southwest pick-up site. Friendly, helpful staff. Very accommodating to our needs. Their courtesy was exceptional. We drove away feeling as if we had just made new friends and were treated as if we were family, with fun & a good family feel.
MARYLOU MThis place is very dirty there really isn't a place you can even park a U-haul. There was a big dog on a chain barking at me, not what a person wants to pull up to. The man didn't even know how to check in the truck. He was trying to charge me for a extra day
DONNA HWe were in need of a way to get us to Albuquerque AMTRAK ASAP. To catch a train by 4:30pm. There were no car rentals in Santa Rosa no UBER or LYFT. Silver Moon and UHAUL really came through for us. We made the train in just the right amount of time. Thank you!!
roy kI paid 347 dollars and I didn't even use it because it was broken
TIFFANY PParking for U-haul truck in tough location.Vehicles for repair parked to close behind truck making it difficult to get out.
JIMMY MWorst experience ever I had to hook up the trailer by myself in. 80 mph wind I requested for a refrund I had to call custermer support on how to hook up trailer the lady got my money and close the doors and took off I would not reccommend u haul to anymone
Michael SYou cant this is the final time that this company will burn me.
SHARRONKA C