had to wait 2 1/2 hours for someone to come in that knew the u-haul compurter system, other that that they were very nice people
RALPH F.
Silver Moon Auto Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Santa Rosa, NM 88435
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Train train train Accurate information Communicate
Frank S.Prompt and courteous service.
Joel H.This location was good and accommodating. I can't say the same about the Clovis, NM location. Had multiple UHaul employees lie to me and push the problem away. I reserved a 26' truck and was told by one employee that there are no reservations but "place holders" for equipment. I was told a 26' truck was not available but a 20' truck was available for me to use at my location. Went to pick that truck up and was told by an employee that it was at a different location. A location that only deals with trailers. Ended up having to drive 25 mins away to pick up a 26' truck that had a coolant tank leak. I called roadside assistance and was told the Clovis location had a 26' truck I could pick up the following morning. The next morning I went to get the truck and was met by a rude employee at the Clovis location. I did not get a truck at the Clovis location as described to me but had to drive 2 hours to get a truck, paying for expenses out of pocket, there and back to my house. I was told I would be compensated for those expenses yet I haven't heard anything from UHaul. Overall, my experience was terrible and had to jump through hoops and push my timeline back due to being told lies by multiple UHaul employees. The customer service from actual UHaul locations was below acceptable but from locations that only rent out uhaul equipment as a side project, they were helpful. I wish I didn't have to use UHaul again but given my current location, I have no choice. I have another "place holders" for equipment coming up and I am not looking forward to what types of problems I may incur. If there are any leadership within UHaul that would like to reach out to me and discuss this, please feel free to, however, I feel that if the employees who directly deal with customers act in this manner, Im sure higher ups won't care as long as the money keeps rolling in.
James A.Small parking lot adjacent to a hotel parking lot. Was able to find a spot to park the large UHAUL. Dropped vehicle off on the weekend so we left keys in drop box. Drop box is convenient when staff isn't present!
Priscilla N.