Need a signboard so that people can see the U Haul point and of course a bigger parking place for its truck, Yes, the lady behind the counter was really very helpful and friendly. Merci.
Kiran P
Customer Reviews for Simple Plus LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good customer service
Jason DYour App for pickup is too complex, too many steps
ADRIANNE CMake sure you check your charges from u-haul
Heath AComputers were down so they had to go to their contingency cell phone operations. Slowed the process otherwise the staff did a great job!
Harold D20' trucks were completely unavailable except in the town we were moving to so in turn we made a 2 way trip when we only wanted one way. It was inconvenient, and a waste of $. Although, the staff was very accommodating.
Renee cLoved loved loved everyone that helped me with my move! Great experience!!!
jeri gNothing make sure customers know to double check straps when using auto transport. One or the other strap would completely come off every once in a while. If I didn't check them with in the whole trip my car may not have made it.
eric iSmall location with excellent customer service.
LeRoy TI used an online reservation. The confirmation I received was for a Uhaul location in Englewood (WSW of Denver). I went to this location and it turns out that my Uhaul pick up location was switched to a location in Aurora without really making me aware (I understand there were some attempts at contact via phone, but these attempts were mid-day while I was at work and unable to take them, phone communication not being a great method of contact was the reason I reserved online in the first place). I guess I'm just frustrated that I had to drive back and forth across Denver wasting my time because Uhaul didn't communicate the change to me. Outside of a VERY POOR beginning the rest of the process to rent/move was quite plesent.
William HThe problem was, I called 1-800-go-uhaul. They reserved a truck for me at a location, got there to pick up the truck and they said it was already scheduled?? Luckily they were able to get me another truck fairly close. I will be skeptical about using U-haul again
Mike GThey were very courteous and professional and walked me through all the details, thanks
frederick bExceptional/friendly staff.
christopher INot much that can be done. This location is creepy, crowded, and the people barely speak English which makes to whole process an ordeal.
Patrick MFree coffee & cookie
MICHAEL CEverything went smooth.
ben mI order my vehicle from the Buckley location in Aurora, CO on June 27th because of convenience. I was to pick it up on the 8th of July. 30 minutes before my scheduled pickup I get a text telling me I had to go to a much further location to get it. I called to complain and was told that the 26' truck was the most popular and they did not have any more at the Buckley location. I had calculated my distance and mile based on Buckley and I had also calculated the time I needed to pick it up and get it back to meet my moving crew. Being forced to go to a much more distant location to pick up skewed my time and miles and forced me to pay more for distance and made me late to meet my crew. It was not like I ordered my truck the day before. I ordered it in advance in plenty of time to have reserved the right to have a 26' truck awaiting me. Uhal should not commit to customers what they are not able to deliver on!
Marc HI was charged a fuel fee when I returned the vehicle with more fuel than I started with. The vehicle's tank was not full when I got it and I was told that as long as there was over one half tank on return that was ok.
john s