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Harmandeep S
Customer Reviews for Skymart Express Aldergrove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I booked a 10 foot truck (which was adequate for my needs), and was given a 15 foot truck because there were no 10 foot trucks available? The person at the counter that I spoke with was limited in English, which made communication difficult. Also, the contract form I was given showed the truck had 3/4 tank of gas, when in reality it was around 1/2 tank. Overall, it worked out, but the experience was not overly positive.
STEPHEN LHad to hunt around to find out where to park the van. The only clue was a small drop box for keys. Use 171 St and then go down a back lane. There are several parking areas. Had to walk around the block as there was no indication which back door was for the U Haul office.
Robert LAll depends where customer needs truck, closest to loading, etc
Marc ZI reserved a truck one week in advance of my move out date. I was told one day before the pickup date that my truck was unavailable and had to drive and wait around 4 hours for an alternate truck that was smaller. I will be looking for an alternative next time and would not trust or recommend U-Haul in the future.
Chris BI would suggest to re locate the key box to a more secure location such as a mail box/ slot in a building.
wim sGave us important information about the problems we were having and gave us contact information for the customer service.
caroline dThey let you choose to pick up your truck 24/7 but you actually can't because the store only has service "hand to me"
German BI was unsure where to drop off the truck and the keys
Charles CThank you for the help.
Naveendip BThe location wasn't good. You had to park in the back and walk around to the front too.
Steven BYou need to maintain your vehicle. This vehicle should not of been on the road it took twice the time to get to the destination. It was dirty. The door didn't close causing the driver to have a severe earache for four days after. The back was not swept out the air conditioner did not work on and off. The brakes were not working properly. It stalled out going up the coca Halla.
douglas gtook us half an hour to find the place. They should have a big sign saying Uhaul park on the back
Duy TThe truck wasnt clean, especially the cockpit. There was a stench of smoke and BO, i felt like i should decline the rental but i needed to move. Very poor maintenance by this location. Would never rent from them again or recommend them at all.
LOVEPREET Mi made this reservation 2 weeks in advance. i had to go to 3 locations to find the car dolly. i wanted it first thing on monday morning and it was booked for noon which was not what i wanted. anyway, it was 1040 am when i finally got there. i got everything set up and i took off about 1110. i did not know that i was being charged for a full day rental because i took it 60 min early . the girl said that i had to have it back at noon the next day or i would pay an extra day. i couldnt get it back in time so i kept it till 11 am the following day thinking that i would pay for 2 days. when i got there, she informed me that i owed for 3 days and that i was supposed to have it back by 1040. this is so totally unfair and i think that your equipment is good , but your company policy is very poor. the girl was by herself in a post office/shipping office and didnt have a clue what was going on. she repeatedly said that this is what the computer says and so this is the way it is. when i talked to the office number she gave me, they said she could have given me the 30 min. i asked to speak to the manager(sam) but at this time there has been no call. I am feeling ripped off by Uhaul at this point. I think you should only charged for 2 days, not 3. murray leggatt
Murray L