Customer Reviews for Smokers Choice
(U-Haul Neighborhood Dealer)

105 évaluations

1015 Liberty St   Martinsville, VA 24112

(276) 226-4169

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 11h pm
  • Dim : 7h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(276) 226-4169

1015 Liberty St
Martinsville, VA 24112

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 11h pm
  • Dim : 7h am à 9h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany L. 
Évaluation :
3

This facility seems more like a convenient store than a U-Haul center which is the case. The staff seemed relatively accommodating. There was no need to go inside so grading the cleanliness is based on the parking lot only. It wasn't dirty just not an organized parking facility versus a U-Haul center. It was easy access even with a 26' plus auto-transport.

James W. 
Évaluation :
4

Only location around me that was open on Saturday and had enclosed trailers. Can't belive no other uhaul location is open on Saturday near the martinsville area. Friendly and helpful staff and their chicken is great!

Randall G. 
Évaluation :
3

The truck was filthy. There were cigarette ashes throughout including the drivers side door handle, in the cup holders, and in the vehicle overall. The truck has a strong cigarette odor. The steering wheel was sticky and there were sticky / melted substances in the cup holders. We took about 10 minutes and wiped down the inside of the uhaul and the surfaces with Clorox wipes and that helped significantly. However I've never been in such a dirty rental. On a positive note, the truck drove very well. We had no mechanical issues. The AC worked great. There is an option for an Aux cord for music. It was a comfortable ride (once cleaned) and was not difficult to drive.

Megan H. 
Évaluation :
3

I don't think I should have been charged for fuel considering I dropped the truck off with more fuel than it had when I picked it up.

Jerry B. 
Évaluation :
3

The personnel wasn't very friendly and told me he would take care of completing my return later. He said he wasn't able to at that moment so I just said it was fine and left. Wasn't a very inviting location.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donnielle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

I wouldn't change a thing.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest L. 
Évaluation :
1

Poor customer service when picked up. Very overpriced and sales staff not friendly. Called customer service and they were helpful.

Jenna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDNA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VonRonstead W. 
Évaluation :
3

This was not the location I reserved. Uhaul switched on me without notification, so I had to revise our plans significantly. Location was fine, but very cramped for a 26' truck with auto transport.

Justin A. 
Évaluation :
5

Great service, professional, courteous. Very pleased.

ceclia P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerald C. 
Évaluation :
4

Think with the reservation should be better.. What i did online I had to do all over again when i got their to pick the trailer up.. If you have a reservation, then it should run smoother in my opinion.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Try to get in a few more items for rent. Only had a small truck and a trailer. Fortunately for me, I was able to use the small truck.

christopher C. 
Évaluation :
3

Truck interior was not cleaned

Lawrence W. 
Évaluation :
5

Ruth was fantastic. Customer service located the closest 10 foot truck for us. Just great customer service.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTGEMAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

We had a wonderful first time using U haul.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

No improvement needed!! They're customer service is Superb!!!! This location and the owners are AMAZING. FRIENDLY ABOVE AND BEYOND!! No other location I would use BUT them!!

SHANE H. 
Évaluation :
5

There was a mix up at the original location but with a phone call they got it straightened out and then gave me a discount. Excellent service.

Scott M. 
Évaluation :
1

I was shaken down by the local conman posing as a uhaul agent. Terrible experience and will never use them again here

WILLIAMN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck T. 
Évaluation :
3

Got charged 30$ for being late. This is more than 50 % of my total cost for the day. I will look for other options or different location going forward..

BENIKA L. 
Évaluation :
5

Make it free

Joseph B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
1

Charged me for fuel. Very Rude, took customers in front of me, let them jump line. Would not help me at all. Worst uhaul place I have ever been. Will never go again.

george H. 
Évaluation :
5

Great people to work with. Needs nothing improved. Great experience with U haul at Smokers choice Martinsville Virginia.

CHADDUANE D. 
Évaluation :
5

none stay the same. best rental company I have ever used.Thanks!

CHADDUANE D. 
Évaluation :
3

The truck was backed up against a tree. Hard to get out of the parking spot. It was not clean inside.

April G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDWAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUESHAUTA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYLL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYKATHLEEN M. 
Évaluation :
1

This was the second location U-Haul sent me to. The scheduled location did not have a truck! I have a letter that states there is a truck here for me and it is GUARANTEED for the time and date! What a joke! We drove approximately 30 miles out of our way to another location. U-Haul reservation system is no good! The only thanks I would say goes to John Martin at Danville that helped to locate another truck and location. I don't believe I will ever use U-Haul again!

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery H. 
Évaluation :
5

Nothing, gentleman is always very helpful and kind with rentals!!

CHRISTOPHERDEAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALDTHOMAS P. 
Évaluation :
2

This is a convenience store with one man trying to take care of customers buying gas, lottery tickets, cigarettes etc and making all of the Uhaul customers wait until he had a chance to go outside and check the vehicles in. His English is so bad that most of the customers I observed, couldn't understand him. He is trying to make money with to many things at this location.

Diana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEANICOLE C. 
Évaluation :
5

Very helpful in hooking up the equipment and checking it out to make sure I had a safe experience. This is my preferred location for U-Haul equipment.

Glenn W. 
Évaluation :
1

They made me pay more gas than what was owed. & they charged me more for miles than what was actually used.

IMANISELENE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINENICOLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
3

Let customers know that a hitch is not a rental item. You must have your own or pay twice the amount for one there.

Jewel W. 
Évaluation :
4

The front driver windows was not clean. There were trash on the floor.

DEBRAMARTIN R. 
Évaluation :
2

Poor communication when turning in the truck.

RICKYWAYNE H. 
Évaluation :
1

Terrible location, Terrible people, smelled like puke, rude Indian man Who didn't want to accept the equipment. Charged me a fee that was not right but uhaul fixed it! Don't recommend this location at all

Kelvin H. 
Évaluation :
3

Get to location early took awhile had to go in store due to couldn't check out trailer online.. returning equipment was a breeze didnt have to go in store

Daron S. 
Évaluation :
4

Quick and easy drop off.

Anderson R. 
Évaluation :
3

Gas station looked a little sketchy but the management was very helpful and easy to work with.

RACHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLENBOYD W. 
Évaluation :
5

Customer service outstanding

ADAMKENDRICK S. 
Évaluation :
1

Worst customer service ever couldn't complete the closing of the contract for 18 hours after I dropped it off because employee said he didn't know how to close out contract then charged me$100 more after 18 hours of return of truck and spent a total of 2 hours there between pickup and drop off because was to to step to the side so they could deal with customers I will never use uhaul again and I am disputing the charges with my credit card company

MARKANTHONY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kodey W. 
Évaluation :
2

This location is also a gas station/convenience store. There is only 1 person working. He is doing check out, lottery tickets, etc. The entire pick up and drop off was chaotic. Long waits. I would not recommend this location at all.

Brian W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANESSAMARIE S. 
Évaluation :
1

It was a small, gas station that did not have ample room at all for the truck to get in and out of. The employees were too busy running their gas station business to really help us much, never properly explaining how to operate the external functions of the truck or anything at all. Auto transport seemed severely neglected, we popped a tire due to dry rot.

Jessica J. 
Évaluation :
1

One of the clerks at Smokers Choice tried to overcharge me twice, which both times I was not falling for his plans to gain extra profit off of me. The U-Haul truck had some debris in it, but I cleaned it out just so that I would not get charged for it. Due to issues that I've had with an U-Haul “manager” by the name of Kendra and the Smokers Choice's company, I have decided to no longer give my money to anything affiliated with U-Haul not Smokers Choice.

JOSALYNCHAVONNE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
1

The guy needs more training. I checked in before going inside to get the keys. The checked me in a second time and my card was charged twice. Then i was charged for gas that was placed back in the trunk upon return.

Cameron P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Very friendly and effecient.

MICHAELTODD C. 
Évaluation :
3

You should advise renters that they have to load the car themselves onto auto hauler. Risky for senior citizens! Not happy. I called customer service that day and was told someone would contact me to discuss concerns. Still waiting!

christopher A. 
Évaluation :
5

A little more heads up would be great. I requested a pickup. Was called and told it would be a 15 ft truck. Arrived to pick it up and guess what?!? It was a 26 ft truck… learn to communicate better.

FRANCESARMINDA M. 
Évaluation :
5

I had made a reservation at 3:30 to pick up my truck at 5 with a customer server representative at U-Haul after being on the phone for 2 hours then when I get there the reservation that the lady supposedly made me over the phone wasn't even in the computer so then the gentleman had to make a whole new reservation for me and give me a 26-foot truck instead of a 20-foot truck like I originally had requested also it was supposed to be free of charge because of what happened on Wednesday and I still ended up having to pay $119,36 out of pocket I will be calling customer service tomorrow to get this fixed

AUSTINWILLIAM P. 
Évaluation :
5

Very good service thank you uhaul

Eugene W. 
Évaluation :
1

This specific gas station that rents out uhauls fails to thoroughly check the uhauls when returned. When I got my uhaul the gas was not completely full although on my copy of paperwork it started it was full. I didn't notice this issue until I left the parking lot. I mean when I rent something I would like to trust that it has been inspected from previous uses. It's not my job to make sure everything is how it's suppose to be before renting ; that is their job. So I took a photo of the mileage and the gas. The mileage was 3 miles off from where it was when I picked it up because I drove 3 miles before noticing. Well after I brought it back today I'm told I have to fill it all the way up and it's my fault that I didn't check the gas before I left the parking lot. After showing him the proof and him still disagreeing with me, I finally gave up because I realized they have my credit card information and can charge me whatever anyways. Also for the fact that he threatened to charge my card a fine for not filling it all the way up. So I filled the uhaul completely up and made sure he inspected correctly for the next person. I DO NOT RECOMMEND. But if you do decide to go here don't let them get over on you like they did me. Check EVERYTHING before pulling out that parking lot!

Diana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANKEITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELGRANT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRAMARIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKESHIAJANEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeri L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALDRAY M. 
Évaluation :
5

Friendly service and don't forget to try their fried chicken. Good stuff, easy fast transition definitely recommend this location.

RICHARDMORGAN H. 
Évaluation :
1

this location was nothing more than a convienience store ,no help to check in. very rude experience.

JAMESPHILIP L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANELLMARYRUTH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDMARTIN R. 
Évaluation :
1

When customers want you to do paper work don't refer them to online

BRANDONDWAYNE W. 
Évaluation :
5

You can start by not charging $65 to use a TOTAL of 7 miles from the storefront and back. The people were great. The price isn't worth it.

Virginia F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTOPHERBRANDO W. 
Évaluation :
3

They had what I needed at the value I wanted.

Charles W. 
Non les évaluations ont été soumises pour cet établissement.

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