Excellent customer service. Easy rental.
Dennis J.
Customer Reviews for Smokey Point Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Theresa was very nice and helpful. I will definitely be going back to her to rent the truck again when needed. Thanks so much for a such smooth process!
Devin S.Teresa is extremely good at communication and service! Thank you Teresa!
Wendy P.This was one of the best U Haul rentals I've ever done. My expectations were greatly exceeded due to the manager of the location. Theresa was outstanding- very helpful. Merci!
GRAHAM I.Everything was extremely professional and seamless. No changes needed. Theresa has done an excellent job with assisting us on picking up the uhaul equipment past 2 weekends.
Steven S.For one stick to the terms requested by the customer. I found out 2 days before my reservation that the vehicle wasn't available as requested, and I know now why. Even though I agreed to the new terms I didn't know if I could return the vehicle at the prescribed time. I felt obligated since the renter kept telling me the vehicle had to be back on time. I called the renter as soon as I knew I couldn't have the truck back in time. She asked me in an urgent way "when can i have it back" I said possibly a half hour and we left it at that. My friend and I worked quickly to accommodate the rental ladies request but again I called her to let her know I would be even later and that I was on my way. She said don't worry about it that she would be there till 4:30 and make sure I fill the tank. She put under a lot of stress all for being able to keep that particular vehicle at her lot. One of the worst u-haul experiences for the selfishness of the rental operator to keep this vehicle as her own.
Anthony S.Customer service was amazing! She was such a sweetheart and really cared about the truck, inside and out! Definitely will be going back when I need to or recommending a friend to her.
Alyssa G.No improvements necessary. Theresa was very helpful and friendle
ANTHONY A.This was one of the best Uhaul experiences ever, thanks to the person at the pickup/drop-off location.
TYLER JON C.rep went above and beyond to help us get the equipment we needed.
HOWARD I.Such a quick, efficient, and incredibly thorough checkout. I have never felt better about getting on the road feeling like everything was in order.
Joshua H.Can't say enough awesome things about this place! Love, love, love it - the location, the storage units, & the manager. Theresa is absolutely the best, most helpful, compassionate, kind, "bend over backwards for you" person I've ever met. I love her dearly & would go somewhere else if she ever left. Thank you Theresa - your awesome!! Valerie Lowes
Valerie L.Nothing the customer service was amazing!!!
Jacqueline L.The lady, I think named Katherine, was great and went out of her way to be as helpful as possible. I was very happy with her costomer service. U-haul as a whole I very dissappointed with. I was suppose to pick up my truck at the beach avenue location in Marysville. U-haul sent me a message saying it would be there at 1030. When i arrived it was not there, the gentleman informed me this happens all the time, he seemed cool and it wasnt his fault. When I called u haul they told me that I was suppose to pick it up at an evergreen location even though I was looking at the message they sent saying it would be at beach ave. Will probably use a different company next time, or go through the same location because the lady was so accommodating which i really appreciated.
Brett G.Theresa was a great help and her customer service was outstanding
Eric M.I wish that I could have reserved at a closer location
Steve H.Teresa was friendly and helpful.
Denise B.Change nothing! Customer service was great!
Sheri M.Theresa Williamson at this location was fantastic. Super helpful and walked me through everything patiently. I'd go back to her every time. Thanks U-haul.
Daniel E.I had put in a request for a few items, furniture pads, a couple specific sized boxes, and a hand truck, plus 15 ft truck and a vehicle carrier, (I later cancelled the trailer), but if I hadn't would have had to get 15 FT Truck, and Trailer, and supplies, except,hand truck, we not there as order. Not very convenient .
Sandy A.Thereasa was an absolute doll! She was so friendly, considerate and helpful.
Sandra R.Mini storage personnel not computer literate. Location was great, and service wasOK.
Morris V.Overcharged by huge amount :(
Lisa B.Great people to deal with.
BOB S.Great service from Smokey Point Mini Storage
BOB S.