The staff were absolutely wonderful. I enjoyed talking with them. Had no issues. In the future if needed I will certainly rent from them again. Merci
Stephanie B
Customer Reviews for Smokey Point Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fil is an outstanding person, excellent at helping me with rentals and my storage units. I've recommended many friends call Fil and rent from him.
Andrew OStaff working there made it easy and convenient.
Shirley SVery good experience from start to finish.
jeffrey hExcellent experience overall. Helpful, attentive, knowledgeable staff.
Carl DEverything good.
Don MAir conditioner did not work in the 20' truck I rented.
Carl DPhil is amazing with helping customers. The truck was comfortable to drive with no issues at all. My only complaint was that there was a rusty razor blade in the bed of the truck, I simply removed it and properly discarded it so nobody would get hurt. I highly recommend this location!
sAMANTHA Equick and painless, overall really good experience
Fran HService were excellent.
DAVID SKerri and Fil are great at their jobs, always courteous and fast when renting trucks to me.
Andrew OInside of truck was dirty (floor boards) but it was fine for what I was doing.
Melody PBoth client reps were amazing!!
Michelle AThe gentleman who was checking in and out was great. He was helpful, kind, courteous and professional. I'd rent from this location again!
Patricia SThe truck was nice. I wish Uhaul would give a few miles for in town usage since I had to go pick the truck up 10 MILES from my house. No other locations available. So that was 20 miles to start at 79 cents a mile. Awful. Then I dropped the truck off in 2 hours rather than 4 hours and they charged me an after hours fee. To which I had to call the manager and get taken off.
Jennifer SGreat Service
JOHN GI was not aware that I had a limited amount of miles and had to pay extra for any miles above that. The only reason I went above it is because Uhaul asked me to pick up the truck in Kelso instead of Vancouver. I would like to dispute this charge.
Jeff WAssociate at the desk was very nice and truck was clean. 2nd time renting from here and always a good experience
Daryl CThe gentleman who assisted us was beyond helpful and friendly.
HOLLY AI reserved a UHaul truck for this location. I picked up the truck at this location, and was out using it, when I got a voice message from another UHaul location, saying they had a truck waiting for me. I called that location back and told them I'd reserved through this location and had no idea why they had a truck waiting for me.
Andrew OTake "a moving service" off of your recommendation list for movers! Unprofessional, I had to call three times for updates on where my movers were… after two hours of waiting and wasting the time I had with my uhaul truck, I was told they weren't coming. I was told to "take it up with uhaul" to get my refund. There was no customer service or sense of urgency whatsoever. Unbelievable.
Nicole HI was charged for an extra day when the lady I talked to change my drop off location told me she wouldn't charge. The 20 foot truck took 3 trips for my 3 bedroom house, the capacity is a lie. I also had to drive an extra 35 miles, because no one was able to change my dropoff location. My wifes dad did the same exact move as we did using Budget and paid half the price, his house was 1,5 times the size of our house. Charged over $350 to go 120 miles at 1 day 11 hours. You guys will make over 1m dollars on each truck, this price is absurd. I would have just hired movers if I knew I was paying this ubsurd price.
Derrick CThe staff there at Smokey Point Self Storage is truly top notch and are willing to go above and beyond to get you what you need. Thank you very much.
Jason Nmanagement was very courteous and friendly. great experience at this location. very close to everything i needed to lessen my miles.
Robin KPhil, the manager is very professional, nice and very customer service. I had a great experience. Thank you. Annette
Annette HReturn deposit on time.
Cindy bProvides everythiing you need when you need it.
leslie wWorked good for me, but by way of a "HEADS-UP" the trucks message says its due for an oil change.
Steve WGreat customer service and overall experience.
Dale FThe U-Haul smelled like cat pee. I drove for three days and multiple attempts to clean did not eliminate the smell.
Lexie BGive notice before rental pickup that equipment rented is not available. Not adding on charges for insurance that were NOT selected during rental reservation would also be nice.
Christopher TDrop off area was unclear and the Key box is located on back of building, I had to search for it.
LEAH VThis location never answered their phone, your call centre and traffic department did not know if they would accept a return after hours. it has been very stressfu.
neil PVery nice people and knowledgeable. Thanks a bunch
ALFREDO CNothing service was beautiful. Picked it up and rented for 2 days thought I needed it longer. Didn't have a problem extending it. But thankfully I got to return it on time!! Great customer service! Thank you!!!
Nateal DYou folks are just amazing... Thank you 😊
CONNIE AThe front desk guy:Maurice I think was his names. Was AMAZING!! So helpful and understanding and professional. Great guy and because of him I will recommend all my people to this specific location.
Autymn NThe U-Haul I did get the ramp was very sticky and a bolt was starting to come out So was unable to use the ramp
Alexander PStore hours different at store than on website (I would have picked up truck earlier if I'd known they were open); sign on door said masks required (COVID) but employee had no mask; truck odometer reading was 70 miles off (not in my favor; employee corrected records so final charge was correct). I was redirected to this location after reserving a truck at a different location - online records of my reservation did not show the redirection so I called location the day before to confirm the truck would be there. Maybe the redirection is cause for the inaccurate odometer reading.
Garth AGas gage was stated as being at full, but was an 8th of tank less than that. I had to return it full, as stated by the front counter employee. Mileage was also off by 2 miles. I will be posting this on Yelp and other sites. This BS cost me $25+.
Troy DThe staff there was very good and accommodating, since they were put in a tough spot by UHaul. I reserved so I could pick up at 9am using my phone app. The confirmation email said 9am pick up confirmed, then on the day of pickup, the app said 10am. I had a crew scheduled to help us move. Then when I dropped the truck off after hours, the app would not accept the picture of the Mileage. It would not continue the check out.. so I was just forced to leave the truck. The app is not a good selling tool. Second time I have used it and second time it has not worked properly. I am giving a poor review.
Robert SLisa and Fil were great. The truck worked good. Positive experience.
nancy cSuper helpful, had an issue with drop off location and he helped me straighten it out.
TRENTON LThe cab of truck was littered with trash. Upon getting to my destination and opening the cargo area. It had dirt, candy wrappers, pens and tacks all over. The messiest uhaul I have ever rented.
Eric KCheck windshield wipers and make sure they work. It started raining after I took the truck, turned on wipers and one fell off cause a bracket clip was missing.
kATHY BI reserved the truck in Everett , now I have to pay for more gas.
Karen aThe only downfall was the fuel level. Though when we picked the truck up the needle was at the F line, when we went to fill up prior to returning the truck it needed 12 gallons after having only traveled 74 miles. When taking the return photo I noticed the fuel line was beyond the F line. A bit disappointing to need to top off fuel that we didn't use, but otherwise overall a positive experience.
Joseph GThis comment is reserved for U-Haul. The initial reservation was for Bellingham WA. I was called Thursday afternoon I received a call that I would have to pick up in Marysville WA, over an hour away. Too late to find an alternative trailer I was forced to accept. This was inconvenient.
Lloyd REveryone was very friendly
Holly A