Customer Reviews for Snjelectronics Sdot
(U-Haul Neighborhood Dealer)

Évaluation :

1

Directions weren't clear for actual pickup spot and then the lot was having new cement put in the driveway skirt making pickup and return complicated. Then the app was buggy during the the return. I won't use UHaul again.

Évaluation :

3

You gave me a truck with no gas . I barely made it to a gas station

Évaluation :

5

Didn't catch his name but the operator of this location was really cool. Will recommend

Évaluation :

1

The gentleman I spoke to at the rental pick up location was helpful and responsive. However, I received a vehicle that needed servicing (engine oil) which was discovered several miles after pick up. I contacted the general number at U-haul and was told to service the vehicle myself and that it was noted on my contract that if anything were to happen to the vehicle it would be my responsibility. I ended up going out of my way to purchase engine oil and added a quart to the engine. I also contacted U-haul twice regarding a drop off address in Warrensburg, NY which I never received despite asking repeatedly. Thankfully the drop off location in Queensbury, NY did not charge me for going over my miles. My overall experience was inconvenient and annoying.

Évaluation :

5

Wirh online booking, if the address of pick up location is different from online information please the clients.

Évaluation :

1

This location didn't even exist. There was basically a barbershop and no parking lot for a truck or parking. We went to the closest U-Haul location to drop off the truck because it was so sketchy.

Évaluation :

1

No one was on sight, I had to call ( him ) for assistance as the app was not working properly. A less than 5 minute transaction took 35 minutes. Lastly, I was supposed to be assigned a drop off location however I was advised to do it myself. Terrible experience, I would never recommend UHaul nor utilize services again if applicable

Évaluation :

1

This was not a pleasant experience. The store was closed. PERMANENTLY. The hand written not on the door gave a number that was out of service. This caused many problems because I was instructed to go to another location a few blocks away to pick up truck but GPS thought I was in the wrong area and would not complete my authorization to get key code. The van smelled terribly of cigarette smoke. I spent 50 min in a cold parking lot conversing with your support on chat until I finally got key. You must not continue with this location. It is a scam if they are being paid. I have pictures to prove they are out of business.

Évaluation :

1

Awful place never rent a Uhaul from here. The location of the dealer on Bloomfield Ave is like a 30min walk through a dangerous area to where the trucks actually are picked up. They also tried to double charge me for gas, insurance when it was a 1 time trip. Really fly by night operation do not risk your money with them.

Évaluation :

1

The physical location was closed when we arrived for our scheduled Friday morning pickup. A sign on the door, which appears to have been permanently placed, directed us to a lot to pickup our reserved van. At the lot, very little in direction. After 45 minutes in the hot sun, waiting on hold with Hertz for 15 minutes and going through multiple steps on line we were able to obtain the keys. Very unpleasant experience. Will not rent from this location again. My prior experiences with U-Haul have all been pleasant and efficient. However, going forward I will look at other rental companies.

Évaluation :

1

Worst experience ever, never again

Évaluation :

5

Great experience. Simple and efficient and a highly competitive price.

Évaluation :

5

On line check in and the whole process to actually rent a truck on line was very difficult it literally took me over 20 minutes to have it done.

Évaluation :

3

The process/experience overall was very bad. System is very poorly designed. I reserved a truck which didn't require me to have an account. Simply enter email and phone number to receive a confirmation #. But then when I show up, it says I need to login to my account to start the rental procedure… so I had to sit in my car and wasted a full hour redoing the entire process. The 2 representatives who helped me were very kind and very helpful. The system however, was just awful.

Évaluation :

5

Nothing, super easy checkin, friendly customer service. Fortement recommandé!

Évaluation :

3

I had difficulty using your online pick up tool. It would not recognize my photo and drivers license even though I had uploaded it with my registration. Your request for more documentation (eg passport) is over the top. Why should I give you all my personal data? I was able to get the problem resolved by spending 30 minutes on the phone with the 800 number. That's way too much time to waste. I also was disappointed in the truck's performance. I picked it up with a full tank, drove 20 miles and when i refilled the tank it took almost 4 gallons! Is the truck that inefficient or was the tank not really full. Next time I rent I will look for other alternatives.

Évaluation :

2

1. the uhaul app didn't work. 2. The day before I could sign in and call customer service. Costumer services was indifferent and dismissive about me not being able to log in. They said it wouldn't matter. But it did. I needed more info than I had on hand and it caused confusion. 3. The truck was not at the address given. 4. Ignition for truck wouldn't turn over unless her jerked the steering wheel several times. 5. Didn't receive furniture pads Just a bad experience overall

Évaluation :

5

Awesome place awesome experience very user-friendly

Évaluation :

2

It's a hole in the wall and drive right past it. Not up to U-Haul standards.

Évaluation :

1

Renting this van was THE MOST stressful thing I have ever experience IN A VERY LONG TIME! Years ago I had used the same location (162 Bloomfield Ave, Bloomfield NJ), but had forgotten how HORRIBLE it is. You get there and no-one is at the shop. I waited for a while. Nothing! there is a paper taped to the door to call if no one is there, but both #s had voice mail boxes FULL. The sign said to go to 143 Grove St., but when you get there, that is the address of a convenient store. Felling completely confused looking at my GPS, I walked out of my car and asked inside the store, who didn't (or pretend they didn't) kno nothing about a UHaul office. It took me 10 min to decide to walk around to discover the trucks. It took me another 45 min to be able to do all the stuff via mobile. I know about a thing or two about technology, but even I could barely handle it doing this over a freaking app!. Had to call Customer Svce several times for assistance. I wanted to ask a couple of things about gas, insurance BUT INSTEAD i was there in the middle of an empty lot reading tiny words I could barely made sense of! THIS LOCATION/ UHAUL SHOULD NOT PUT THEIR CUSTOMERS THROUGH THIS. THIS IS THE WORSE SERVICE I HAVE EVER EXPERIENCE! I HONESTLY DESERVE A REFUND! I got to my appointment very late and that cost me an extra $200! All because if this horrible service!

Évaluation :

3

There was no customer service even though when booking online it says someone will be there at the stores hours. And it's not this locations fault but the organization for uhaul returning service is just very tedious and confusing at times. This location isn't bad but how things were set up.... not great. And i never received the equipment i paid for.

Évaluation :

5

Easy pickup and drop off for the truck.

Évaluation :

4

I've read the reviews for this location and its not as bad as people make it seem. First off be prepared. Arrive an hour in advance of your scheduled pickup so you can go through the process of obtaining your vehicle. It's simple and easy.

Évaluation :

1

I arrived to pick up my u-haul and had the same assigned truck number and lock box code as another person arriving for pick up. They took their van and we were left waiting for an hour for someone to help us. this was very inconvenient.

Évaluation :

2

Communication from location was confusing. Self pick up too complicated and time consuming. Vehicle had damage to passenger mirror, which we didn't notice until already on highway. Return instructions conflicted between official U-Haul communications and location texts.

Évaluation :

3

The text to drop off said a different address than what the gentleman on the phone told me. When I get there a note on the door tells me to drop off the keys at the barber shop next to the electronics store. The guys in the shop tell me to call the number listed on the paper instead. The gentleman I spoke with on the phone was nice and told me where to go but I wouldn't have had to call him in the first place if the text I got was correct. So wasted time trying to figure out where to park only to realize I was given the wrong drop off area. Overall the truck was decently maintained. It is very dirty at the driver's side and needs to be cleaned. There's dried dirt visible on the floors. I'm sure you can see it in the photos I took before taking the truck. I hope someone sees this and makes necessary changes so people who do rent from here in the future don't have to deal with this frustration.

Évaluation :

1

The location listed online not the actual location. Trucks are at a separate lot several blocks away. They put a tiny sign in the door inside, impossible to read from outside. The hand truck I needed wasn't loaded. No one at the location could help fix.

Évaluation :

5

Every thing went well with the truck I got but I needed a bigger one but they only provided me with the 10 inch when I ordered a 26inch

Évaluation :

1

The sign in process was pure torture. I had to sign in to the website 3 or 4 times. It kept making me take pictures, and then not uploading them. In all, it took an hour to complete the process of just renting the truck. The woman who I was on the phone with at U-Haul was EXCELLENT. She walked me through the stupid website. If it hadn't been for her, I would have walked away.

Évaluation :

5

I hope this parking lot has CCTV or Video Camera to monitor and recorded any crime if committed.

Évaluation :

2

The truck wasn't stocked with the equipment I ordered. I had to wait until the store opened and then wait another 30 minutes for someone to walk over with the supplies.

Évaluation :

1

Dolly was full of mud, made our apartment and building dirty.

Évaluation :

1

I used this location for after hours pickup and the truck was parked in a lot 2 blocks away but no one was there to let us know. We waited around awhile, tried calling the business with no answer then, finally went into the business next door and somehow they knew and directed us. We wasted 30min looking for the truck then 2 hours trying to get the keys. I finally canceled my original reservation and made a new one (luckily there was another free truck) in which we had no problems - just wasted over 2 hours getting it!

Évaluation :

1

Unfortunately this truck had an engine light on and it kept slowing down in the highway and loose it's speed. Kept making very scary noises. We explained this to the person in charge at the location and he mentioned it was due to the gas light but we didn't put gas and that doesn't explain the noise the truck made the entire time. Driving this gave us so much anxiety and made my experience a horrible one. I paid a lot to have a truck that was reliable. Unfortunately very disappointed and feel this truck needs to be fixed before being rented and charging clients for this.

Évaluation :

3

Give the exact address where truck is which was actually 2-3 blocks away from printed location. Also, transmission on actual truck was suspect and probably needs to be replaced.

Évaluation :

5

Keep the same great customer service.

Évaluation :

3

Need to update the drop off information.

Évaluation :

5

I have no issues with this specific location. However, the uhaul website crashed during my mobile pick up and was placed on hold multiple times for 45+minutes when I called into customer service. It took over AN HOUR to finally unlock the vehicle. Unacceptable and I will never use uhaul again or recommend it to anyone because of this experience.

Évaluation :

4

It was somewhat difficult to find location.

Évaluation :

1

Not all vehicles in the lot have been checked in to be checked out, and I returned the truck with more gas than I received it and drive the truck for less miles than I reserved it for, it miles reimbursement is something uhaul isn't gonna do, then they shouldn't ask for a guesstimation of miles and need to advertise being exact !!! I recommend anything but uhaul ..!

Évaluation :

2

Inform customers upfront the vehicle is a few blocks away from address and is closed on Sundays ... Also my hand truck was not in vehicle

Évaluation :

1

I don’t know where to start there were so many failures

Évaluation :

5

Great service and communication.

Évaluation :

2

I got in very late at night but I wanted to drop off the truck. Actual instructions on where to leave the truck were not visible as the parking lot for the truck was NOT the actual location and was 3 blocks away. THIS IS AN EASY FIX. JUST PUT A SIGN ON THE DOOR/WINDOW AFTER HOURS!!!!!

Évaluation :

1

The spot to park the vehicle was tight. It was hard to open the lockbox 4, and when called for assistance, the customer service was bad, with no help! The customer service's only concern is about you parking your car on the street, which was repeated several times, while not helping you with your issues about getting the key. I will NEVER recommend this location to anyone.

Évaluation :

4

We paid for a hand truck and it wasn't in the truck. Please reimburse us at your very earliest convenience.

Évaluation :

1

It needs to be clearer that the vehicles are not at the location (they are four blocks away). Took me an hour to find only after waiting half hour for a UHaul representative to answer the phone.

Évaluation :

3

The location of the office separate from the lot was confusing. There was barely any signage and the online verification process was glitchy, causing additional confusion in finding the lot with the van. Otherwise the van was clean and once we got there the process was quick.

Évaluation :

4

Stop Cancelling Reservations & Sending Customers To Further Locations

Évaluation :

3

I would recommend this type of virtual 24/7 share as a last resort compared to an actual store where we speak with the sales person.. The communication that's sent, i'd recommend customers try to get there at least 30 minutes belore. The connection was horrible as a result it took a long time going through the steps to pick up and drop off the van. The drop down menu did not provide a help number to call customer service when we recieved an error message. There were guys standing behind the parked truck which was uncomfortable as I went through the pick up process & inspection.

Évaluation :

1

I was given the vehicle late, 40 minutes late at 640am in the morning. This process was horrible. The location/site owner answered none of my messages AND I asked for a dolly and was charged for it but it wasnt provided in the truck. He tried to get me to not write a bad review and told me it never came in on his end even though it was listed on my charged receipt. I honestly dont understand how this man has permission to rent out the truck.

Évaluation :

5

At the end putting in the miles driven wais complicated and it kept rejecting my Input.

Évaluation :

1

This was the worst U-Haul experience I have ever had and convinced me to book with other companies in the future. We ordered to 162 Bloomfield Ave. However, the storefront on Bloomfield Ave. is not near any parking lots. We spent over an hour searching for our U-Haul including 30 minutes on hold with U-Haul customer support until they told us the U-Hauls were parked at a completely different location. The storefront left a number to call for help when no employees were present, but that number literally just called the landline inside the store. This whole ordeal set back our moving timeline entirely, including being late for the internet provider to arrive. We will tell everyone we know NOT to book at this location and will book with other moving companies in the future due to the lack of customer support from U-Haul.

Évaluation :

1

Stop having people waiting in the car in the parking lot waiting for you to hand over the keys to them not wearing any kind of ID or shirt saying they work for uhaul. On top of that giving customers a hard time and attitude when they are asked to put keys into drop box and not in the hand of someone completely unidentifiable for people to trust. Poor service. Will go somewhere else next time

Évaluation :

3

For context, I work in media, mobile apps and costumer experience. The user interface is not friendly. Despite completing all the information for registration online prior to pick up, I was required to complete all the info again when picking up the truck … and I had to do it 3 times because the app kept timing out: 1 was an hour late to my appointment and that caused a series of issues for me that evening. Frankly, this is a systemic issue, not a one off and although the location was convenient and getting the vehicle - once the app finally worked - was relatively quick and easy. That said, because this does not appear to be a one off, I dot. Expect to use u haul again due to efficiency of use.

Évaluation :

3

Trucks are not located at the addresss given. I was not told this before driving around

Évaluation :

3

Unless you've been before it's very hard to find where the trucks actually are. The actual storefront is not at the listed address either

Évaluation :

5

Costumer service was excellent very professional

Évaluation :

2

U-Haul and Google have the wrong address. I've rented a U-Haul from here once before and had a terrible time finding it. I was shocked that the address hasn't been fixed yet. Otherwise, great experience and would use again.