Customer Reviews for Solo Storage Howard St
(U-Haul Neighborhood Dealer)

Évaluation :

5

My experience with Solo Storage has been great. The staff and the facility were excellent, thank you for everything.

Évaluation :

5

They were very helpful in answering my questions. Took the time to make sure I was comfortable with the truck before I left.

Évaluation :

5

The brakes on this particular truck went to the floor. They did work but I believe the master cylinder needs repkacing.

Évaluation :

5

Jeremy was a great help. Friendly and courtesy.

Évaluation :

5

Dave was a great help getting what I needed.

Évaluation :

3

Did not like how the the truck drove while on my trip. I had warning lights come on the dashboard while on the highway. The truck was not maintained, as well as it had stains and burns on the seats. The truck needs a steering wheel alignment as well.

Évaluation :

4

I've used this location before and recommend it.

Évaluation :

4

Everything was good! No problems, the gentleman at the front desk was very nice and and explained everything very thorough. Would definitely recommend!!

Évaluation :

4

I had a lot of problems with phone check-in. Luckily a representative shoee we d up shortly and helped. Even he could not make connection work. He finally just pushed me through the paperwork & I signed. He was great, the phone/app sucked

Évaluation :

5

Excellent services

Évaluation :

3

The app/return was difficult to use. It took 45 minutes for us to complete the process because it would not load and kept rerouting us.

Évaluation :

1

Somehow, I owe many many fees for reasons that location was not willing to describe why. I refuse to pay until I get an itemized list, and everyone is refusing to answer me. I will not be renting from this place or U-Haul ever again. I've had a horrible experience!

Évaluation :

5

No improvement needed. The guy there was a very nice and helpful. The location was also very nice, clean and organized. The chocolate sauce, a very clean and well-maintained, and made it easy for a nice smooth move. in my opinion, it has been the best location experience I have had so far..

Évaluation :

5

Customer service was great!

Évaluation :

5

Continue working in the same manner of business as you are, and the improvement comes . Thanks alot.

Évaluation :

5

I was scheduled to pick up a trailer at 9:00 AM, store opening time. The lady came 20 minutes earlier to prepare for opening, saw me waiting outside and let me in 10 minutes before 9. I appreciate that a lot, she did not have to do this but she did and that means she cares for the customers. I was in a big rush and those 10 minutes meant a lot.

Évaluation :

5

The lady at the counter is awesome! Sorry I don't remember your name.. thank you so much for the great experience! Keep up the good work.

Évaluation :

5

Explain about measuring to fill up vehicle when returning to shop. When you pick it up not when returned

Évaluation :

5

Stay pleasant

Évaluation :

5

Everything went smoothly

Évaluation :

5

The service was great

Évaluation :

1

The woman at the desk is somewhat hostile. The man I spoke with on the phone said she sh

Évaluation :

5

All in all very good company to rent a uhaul from I would recommend anyone to use it.

Évaluation :

4

I didn't realize the rental was for 6 hrs until I received the email.

Évaluation :

3

I know it wasn't the fault of the drop off location, but I do have a concern about Uhaul in general. I dropped off the truck 1 day early. It was clean just like when we picked it up in Ann Arbor. My son took photos of the inside of the truck and cab as requested by Uhaul, at the time of drop off. At 2:49 pm on Sunday, September 17th, I received an email saying all was good and there was not any additional charges. Then at 2:59 pm, I received an email saying there would be a $25 cleaning charge. I know the truck was as clean as when we picked it up. I believe this is Uhaul's way of getting more money out of it's customers. Because of this, I will not recommend Uhaul to anyone.

Évaluation :

4

They were friendly and efficient. I would come back to this location and strongly recommend it to others!

Évaluation :

5

Basically no breaks left on the truck.

Évaluation :

5

Did not end up getting unit. It was way to small for what I needed

Évaluation :

1

Truck sun visor was broken and inoperable. Windshield had a large crack in it affecting visibility. Location attempted to force me to take safemove insurance for a local use 2 hour rental. I was told they would not rent to me if it was not added, even though I declined it in reservation. It was their policy at that location to require insurance for all rentals. I was told I would need to go elsewhere. I will not be back to this location.

Évaluation :

5

Vehicle was clean. Door seal fell down and had to be pushed back into place a couple of times. Needs to be glued

Évaluation :

5

Very good service. Nice new clean truck

Évaluation :

5

Have always used Solo Storage on Howard St. Port Huron for all our moving truck rentals. They are always friendly and very nice to deal with. We have used them for many years.

Évaluation :

5

Great service!

Évaluation :

5

We use U Haul on a regular basis to pick up bulk food to run our food pantry thru our church. It would seem to me that your company would offer a reduced .

Évaluation :

5

Dropped in Port Huron after 3 calls to customer service. Have rented trailers numerous times from you and this was the worst experience I have had.

Évaluation :

3

They did not provide the appliance fillet as requested.

Évaluation :

3

I would make sure you put in the stuff we pay for like moving blankets boxes ect because I was charged for have a Dolly, never received it

Évaluation :

3

Make sure to that all lights are working properly on the car dolly are working properly. No running light and turn signal were not working properly on right side. Should make make sure all equipped is working properly before charging customer for mileage overage, while Uhaul equipment is not working correctly. Could have caused an accident.

Évaluation :

4

We are picking this rental up to transport foods for St. John's United Church of Christ to the food pantry we run. This is something we will be doing once a month. It would be nice if we could get a courtesy discount from your company.

Évaluation :

1

First I ordered an appliance dolly with a strap I received a utility dolly. I then was charged for not sweeping out the truck which I definitely did sweep out the truck. Too bad they have a monopoly on the industry or I would go somewhere else for the rest of my life.

Évaluation :

5

Rented a storage unit and very helpful staff.

Évaluation :

5

Super nice lady there and helpful . Needed to pick up our motorcycle in Sandusky and it was a quick easy inexpensive experience. Merci

Évaluation :

1

I got there at my reservation time. The truck was not ready for me. The windshield had a complete sheet of ice. I had to sit there for 30 minutes to even get the ice to budge. Even after the fact of waiting, I still couldn't get the ice off my mirrors, so therefor I could really see while driving. When I went to load up the uhaul, the whole back was completely frozen shut. I had to pour hot water on it and bang on it to get the ice to break. This took another 40 minutes out of my time. When I returned the vehicle the guys was extremely rude even after telling him all of this and said "you rented it". I don't think I'll ever use U-haul again being I had this happen.

Évaluation :

3

They really didn't say much. I just went in and said I was returning the vechicle. They took the key and I left.

Évaluation :

1

Thank you for giving this option of survey. Please, call me or my wife Rachael at 810-525-3688. I do need to speak with someone about our experience at 2701 Howard St, Port Huron MI location. The male employee here- Between my reservation being cancelled, being lied to that the same truck was no longer available just to find out it was, then being told we could only rent it for 4½ hours, also receiving a threat (that same evening) that he would report the truck stolen if not returned. I had extended my time. But I need to share everything about my experience, not to dispute anything. Every communication made with this man was a chore, to say the least nicely. Please, do call me. I request to share my details!! Sincerely, John

Évaluation :

5

Stay as kind and wonderful as you were you were very professional and helpful thank you very much

Évaluation :

4

Ty for the safety of my Belongings, a couple bumps along the way but Nothing that would stop me from using them in the Future. Ty

Évaluation :

1

Poor customer service Charged for insurance I said I did not want Charged for gas even thou I returned on full after driving only 20 and put one gallon in. I was charged for 2 additional gallons. I will never use uhaul again and tell everyone I know not to use them

Évaluation :

5

Everything was good

Évaluation :

3

Not upfront about all the crap you got to go through to get a truck through you all unbelievable

Évaluation :

2

They overdraft my account I talk to a love Agent and I was assured that I would receive a 33,95 refund. But this over payment has my account all screwed up. Unhappy customer 

Évaluation :

1

Have a vehicle that can make the proposed run

Évaluation :

5

Everything was great, I can't think of anything that needs improvement.

Évaluation :

5

Great staff!! Friendly, knowledgeable, and equipment was easy to operate and in great shape. Thank you U-haul.

Évaluation :

5

Met all expectations. My motorcycle broke down in the USA and the easiest solution was to rent a cube van to get it and me back to my home in Canada. It all worked out very well.

Évaluation :

5

Had mice destroy hundreds of dollars in electronics and then when I asked what they were gonna do about it they said nothing and then they lie and say that they talk to u when they didn't and try and charge my mother in law's bank card horrible service and I won't recommend using this storage facility

Évaluation :

5

Nothing. Manager was kind enough to extend the hold period on my reservation so I could go measure and double check that the item I was moving would indeed fit on the u-haul trailer i reserved.

Évaluation :

5

Counter clerk was very helpful with my return of the car tow dolly. Completing the rental as a one way was easy!

Évaluation :

1

I don't even know where to start. The person there said he did not work for u haul and could not help me. Asked me to back the trailer into a spot that I was unable to get into. Then charged me for not being able to park it in the correct spot. Could not help me I attach the trailer from my truck. Repeated he did not work for u haul. Makes me not want to rent from this company ever again. The worst customer service I have ever had!!

Évaluation :

5

Pick up and drop off convenience apps and website are not compatible with older phones.

Évaluation :

5

Nothing, everything was great!!

Évaluation :

5

Why do you charge $7 for a Dolley rental that's so ridiculous lmao. Is that for preventative maintenance on the dolley? So you can get the tires rotated periodically? Makes no sense. Just let me use it for a sec. It's in the truck anyways yaknow? Those plastic tags are a waste of plastic too. Great service tho aside from that I'll come back for sure.

Évaluation :

5

I had my service done all through customer service and done on the phone it was so easy and convenient truck was clean very well ran company thank you

Évaluation :

3

Truck was a mess. It did work and run, but the inside door handle was falling apart. The outside was a disaster, it's hit & rubbed/scraped on multiple things in its past. It needs to be fixed and painted. The dolly and bags secured to the inside of the truck just get in the way, we were left with 3 items that didn't fit because of those. If I wanted them, I would have purchased them ahead of time. If someone realizes later they need them, that's their fault and they should drive yo a uhaul location and pick one up. Don't short change everyone else on room. Trucks should be provided at full gas, you charge people to refill them, but yet you receive them below full and then I overpay on gas because it's quite difficult to estimate while pumping and still drive it to the drop off location. Stop ripping people off. The pictures provided to show current damage to the truck on checkout are too far away. I was unable to tell from the pictures what damage is already accounted for. When I returned the vehicle, I was told to go to uhaul.com/share to do the after hour vehicle return. The phone number and last name inputs did not show we have a contract. So I was unable to do it there. I called uhaul and did the call me back feature due to the long hold time. I received a text 1 hour later asking how my call with Keisha went from uhaul, I didn't receive that call back till 2 hours later…. I'm the meantime I went back to my text messages from checkout and realized there was a return vehicle link provided (wasn't instructed to use that though), which allowed me to return the vehicle. The lady that helped us was very nice and helpful though, we were very pleased with the customer service at checkout.

Évaluation :

3

Online app did not work correctly. Need a good wireless signal for mobile app. Not user friendly design of website. Horrible wait times for phone assistance. Online chat has too long of wait times as well. Truck ok, loose steering.

Évaluation :

1

The trailer I rented was not available after it was reserved an hour earlier and then charge 3x the amiunt shown on the bill. Well never use again and will be reporting the over charged bill to better business.

Évaluation :

5

Friendly customer service and well maintained equipment with safety check prior to departure

Évaluation :

5

total Awesome, Secure, Loved the gate security.

Évaluation :

5

Called to pay bill and was told to" shut the f up" and then hung up on...I wouldn't recommend this place to anybody after how they talk to and treat the customer

Évaluation :

5

Great facility!

Évaluation :

5

Left my car here for winter storage was a great place.

Évaluation :

5

I was mostly satisfied with the units but for the cost, I shouldn't have to worry about my items being destroyed by mice. I agreed to insurance not realizing it only covers burglary which isn't said when signing the contract. The biggest problem was mice. I had a very expensive mattress and multiple boxes with contents chewed and ruined from mice. For the cost and being an indoor facility, I would expect a more proactive approach. I did not visit the unit often to know mice were such a problem. The fact that I had to pay for a full month even if I moved out a few days into the month was a problem. I understand it may be complicated refunding tenants, but there should be a better solution than charging for a full month. Even only paying for a week would have saved me a lot of money. The staff was always polite so that was the nice part of using this facility.

Évaluation :

5

Solo storage went above and beyond sending me emails my bill was coming due and making polite phone call reminders when I forgot! Very pleasant to work with!

Évaluation :

2

Couldn't use your storage- affordability reason, thought this was U-Haul Center, I get one month free storage for renting a uhaul truck. Receptionist was nice. Disappointed, twice no medium boxes

Évaluation :

5

Good job

Évaluation :

3

Sorry I never end up getting the storage unit but the price and size was good.

Évaluation :

4

It is nice.

Évaluation :

2

Backwards way of doing paperwork

Évaluation :

4

Nice facility very secure and clean

Évaluation :

5

Very helpful, clean and in a good location. One of the big doors is broken but it was just a little inconvenient.

Évaluation :

5

Had the unit for over a year. When I didn't lock the unit up correctly they called me the day I had opened it. Always gave good advice and recommendations.

Évaluation :

5

Very helpful, referred us to a Nearby location for a size that was more suitable for us. No hassle and very friendly. Merci.

Évaluation :

2

I did not want to be at the rear of the building with no CART available to utilize.

Évaluation :

5

Very friendly and knowledgeable, answered all my questions.

Évaluation :

4

Service was excellent and I was greeted with a smile.

Évaluation :

4

lady was very nice and helpful place was very secure and clean

Évaluation :

4

The woman was very helpful.the storage place was very clean and well maintained. I would definitely recommend this storage place to others.

Évaluation :

5

Super clean facility, managed by a very capable, positive, and organized proprietor, who was helpful and efficient.

Évaluation :

5

The process was easy and quick to setup.

Évaluation :

4

The owner/rep was very nice and tried to find another storage unit place that was what we really needed. Instead of just selling us what was available. We are appreciated that.

Évaluation :

3

Good service. Nice employees.

Évaluation :

1

Reservation was lost and when I called to inquire I was transferred to 3 different people and left on hold for very long amounts of time