Le client n'a pas laissé de commentaire.Tom C.
Customer Reviews for Solo Storage Howard St
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Port Huron, MI 48060
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/16/2021: 9h00 am - 1h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Heather M.
excellent experienceMichael G.
The roadside assistant was worthless what's on my way to my destination after finding out the light was out on the trailer told roadside my destination and where I was heading and couldn't coordinate when they got back to me the person was 20 miles behind my location what's on a time schedule and did not have the time to turn around and go back and they closed out the ticket and the trailer was not even repaired yet and yet they closed out the ticket beforehand and then the app can return the trailer was not working correctly would not accept any pictures to upload to finish The Returned so I'm not very happy with this rental this time and I've rented a lot of trailers from U-Haul this would have to be the worst experience I've had out of all the rentals from U-HaulMARK B.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.ALEIGHA MICHELLE T.
Le client n'a pas laissé de commentaire.Dolores S.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.JAMES M. | Expérience générale
Could not return using app. It would not accept odometer picture or fuel picture. VERY FRUSTRATING. Finally just gave upMARK ALAN V.
The location was fine, but U-Haul's lack of support was unacceptable.Richard N.
The only issue was more explanation on using the app on my phone, I did not know when returned to take a picture of the mileage and gas location, i turned off the truck after parked dropped off the keys in box then when to do the app on return of the truck, so i was charged the extra 20 for that. In the future please explain more on the application process with the phone so a better understanding. MerciBarbara L.
Le client n'a pas laissé de commentaire.JAMES DANIEL G.
Le client n'a pas laissé de commentaire.Billie M.
Great job helping. Would use again, if needed.Steven S.
Le client n'a pas laissé de commentaire.David G.
The dealer didn't check the vehicle with me before leaving and I discovered after that the front left tire was low and the dolly was missing.Andrew A.
The owner who Helped us went out of his way to make sure we could secure our load properly and we really appreciate all his help.BRYAN U.
Friendly employees were very helpful.KAREN R.
Young lady at the desk was outstanding, if I hadn't locked the keys in the truck, it would have been better. Da!GREGORY JOSEPH N.
Le client n'a pas laissé de commentaire.MARLAEN SHERYL M.
Add to the fleet of available vehicles.Ardelle K.
Le client n'a pas laissé de commentaire.Chad C.
The man at the counter was not helpful at all when I was having an issue with my sign on verification. Basically he told me I had selected mobile check in (which is what uhaul suggests) so he wouldn't help me. He closed early and told me since I picked mobile check in and he was closing I had to leave the building. He was rude and not helpful in any waykatherine G.
The truck needs a alignment. Wheel would shake when bumps hit. Couldn't figure out your web site. That needs some work!BRANDON K.
Not have us wear masks, the mandate was lifted long ago. Very nice people and very professional. Merci.MICHAEL F.
Equipment was clean, but needed service while we were using it and caused our planned use of the truck to be cut short. Had to have someone look at the vehicle due to oil light being on. Wasted three hours waiting for someone to add oil. Truck rides really rough when empty (26 ft); especially in construction zones. Bad shocks????LINDA M.
Le client n'a pas laissé de commentaire.Fernando R.
Le client n'a pas laissé de commentaire.THOMAS H.
Thank you keep up the great serviceRAVEN S.
You told me for the big truck I would pay the same price because you didn't have the one I wanted over the phone then I came to pick up the truck had to argue with the rude lady who out right told me I had to pay 160. Or I wasn't getting the truck needed the truck had to make a call to my mom and luckily she had it. I been using your company for years. Next time I find someone else. Thanks for nothing.SADIE R.
Left my car here for winter storage was a great place.DENNIS B. | Expérience générale
We delivered trailer in same condition we received it. We took a video of outside and inside for our records before dropping off at this location on Saturday. They were closed. We got charged a large cleaning fee for reason they said we didn't sweep out trailer. Again we did a cideo after cleaning and sweeping out trailer. They wont return my calls, they putme on hold for several minutes with cut ins and back on hold, then pushed my call to voicemail on the 3rd attempt to call. Not happy with them at all and will not recommend them to anyone unless they make it right and refund us that charge we didnt deserve to be charged.Willard H.
Le client n'a pas laissé de commentaire.Ladarius W.
The last customer left garbage and in the truck.ADRIAN G.
Le client n'a pas laissé de commentaire.MELISSA R.
Le client n'a pas laissé de commentaire.Deanta D.
Le client n'a pas laissé de commentaire.Erin Z.
very professional very helpfulLONNIE W.
Gal was very helpful.NANCYF L.
Le client n'a pas laissé de commentaire.BETTY R.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Carrie F.
Le client n'a pas laissé de commentaire.CURTIS L.
Wasn't to,d they would be closed when my time was up. I had to go buy a lock to lock the dolly in the back of the truck. Wasn't told I'd be getting a text to check out the truck before leaving. By the time I found it, it had expired. Two people are supposed to check the vehicle beforehand. The paper said there was more gas than there was. It was awful. I wouldn't rent from there again. Now I have to go back and get my lock.Olivia A.
Le client n'a pas laissé de commentaire.SAMANTHA LYNN M.
Le client n'a pas laissé de commentaire.Martin P.
Big open parking lot close to town.charlie W.
This was not my requested location or the time I had requested. When I set up the request a week earlier, it was for a 48040 location and an 8am pickup time. I was then told to pick this truck up at a 48060 location at 9am a day before I was to pick up my truck. Had to make some phone calls but everything worked out. This location treated me very well.DAVID L.
Online check in great. Very easy to navigate. Truck dirty and only able to upload on picture. At drop off told going to be charged for window sign and charged for gas when we already put gas in. Customer service at drop off rough.Gary R.
The young man that helped me was very polite. I appreciated the fact that he was following the covid recommendations. Very pleased with my experience here . I will recommend it.MARY P.
Le client n'a pas laissé de commentaire.Kevin R.
I was mostly satisfied with the units but for the cost, I shouldn't have to worry about my items being destroyed by mice. I agreed to insurance not realizing it only covers burglary which isn't said when signing the contract. The biggest problem was mice. I had a very expensive mattress and multiple boxes with contents chewed and ruined from mice. For the cost and being an indoor facility, I would expect a more proactive approach. I did not visit the unit often to know mice were such a problem. The fact that I had to pay for a full month even if I moved out a few days into the month was a problem. I understand it may be complicated refunding tenants, but there should be a better solution than charging for a full month. Even only paying for a week would have saved me a lot of money. The staff was always polite so that was the nice part of using this facility.CYNTHIA P. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey B.
Your app glitches a lot. I couldn't submit pictures through the app, I had to use my browser.Sarah C.
everyone was extremely nice BUT ...... half way through my move I dropped my pen and looked under my seat and found a empty Water Bottle that was yellow I'm assuming it was urine and a pair of underwearMark M.
Le client n'a pas laissé de commentaire.PAULA D.
Le client n'a pas laissé de commentaire.Ronald R.
Le client n'a pas laissé de commentaire.Robert O.
Jeremy was very pleasant and helpful. This was my first time ever using U haul and I had a wonderful experience. Price was great and customer service was awesome.Jamie T.
Le client n'a pas laissé de commentaire.Mikaela F.
The truck was having problems shifting and the service took way too long the Yeager Street location is the best StreetMichelle G.
Made reservation online; still had to fill out WAY too much information. Payment system is from the 80's...get in the 21st century with credit card reader!Oscar M.
The owners are polite/easy to work with/efficient. I will be renting again in the coming weeks.Michael K.
Self check in was horribleCharles S.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.lisa H.
Le client n'a pas laissé de commentaire.JAMES KENNETH G.
Le client n'a pas laissé de commentaire.LLoyd B.
Le client n'a pas laissé de commentaire.Sandra S.
Solo Storage on Howard Street was great. Your online pick up and return however, is another subject. I chose online because I thought that was what I was supposed to do because of Covid, etc., However your site would not allow me to check in when I came to pick up the truck. I kept getting an "error" stating I needed to turn on my location. My location was turned on for everything, including your site. I called the attendant at Solo Storage and he said that he did not have access to do anything because I elected to do online. I tried calling UHaul and was on hold waiting for an available representative for over 10 minutes and nothing. The gentleman from Solo came out and asked if I was still having problems and I said I was, he offered to help by cancelling my online reservation and doing another one within the store. Thankfully this worked! I don't know what I would have done if I got there after hours and there was nobody to help me or release the truck to me. I would never recommend or use the online check in/return option for UHaul again. But as I said, Solo Storage went above and beyond to solve this problem for me.Lisa O.
They were very helpful and courteous. I called ahead so, the paperwork was ready when I got there. So I just had to hook up, check the lights and go. 10 minutes total. I will definitely rent there again and will recommend it to others.LES K.
Le client n'a pas laissé de commentaire.Anthony G.
When I got to Howard St. It was closed. Had no idea what to do since there was no sign nothing.JENNIFER ELIZABE T.
Le client n'a pas laissé de commentaire.phil H.
Le client n'a pas laissé de commentaire.FLORENCE CAROL D.
Drop off wasn't helpful. Door was locked. I had to call the number but nobody answered. Somebody was at the counter. I dropped the keys in the dropbox before taking a picture of the gas guage with the truck on. The outside of the facility was clean. Can't say anything about the inside.Alec W.
Great, friendly staff!!! Very clean equipment!KATIE MARIE B.
They completely ripped me off with extra fees . I used the one in Marysville Mi awesome experience . Howard st Port Huron is ram by a complete jerk . He was unreasonable . I've sent over 566 this trip and he couldn't let me off a 25 $cleaning fee which I think I forgot 1 empty box . I actually had to stop at the gas station to clean the dirty window . One more thing Howard st rarely answers the phonemichael G.
Clean drop off location.JASON DAVID W.
I was charged a 20 dollar cleaning fee and don't understand why.Jason J.
Le client n'a pas laissé de commentaire.Eric R.
But put broom in back of trucks and account for the weather ice salt. We did the best we could do. I did get charged 20.00. it must be nice to have a job to sweep for 20 dollars for maybe 5min.Anna R.
Le client n'a pas laissé de commentaire.Tyler B.
Le client n'a pas laissé de commentaire.BENJAMIN JAMES W.
You intentionally try to scare folks into buying your insurance. it is unclear the risk that is actually being taken because damage seems to be arbitrary and entirely at the discretion of the U-haul location. If that's not the case, then that is not well communicated, which is probably purposeful. As long as you engage in those tactics, you won't get 5 stars.Eric R.
I rented the truck and was never given paperwork then they tried to charge me for miles that were on the truck and there were cig butts in the truck and i dont smoke the was the worst ever renting from uhualDeborah F.
Le client n'a pas laissé de commentaire.ANGELO T.
Le client n'a pas laissé de commentaire.kathrin P.
Le client n'a pas laissé de commentaire.JOEL BRADLEY A.
Everything was great!Tony B.
Front desk was VERY helpfulTaurean P.
Solo storage went above and beyond sending me emails my bill was coming due and making polite phone call reminders when I forgot! Very pleasant to work with!ELLEN K. | Expérience générale
Great customer service! Joslyn was great and check in/out was easy! Great job!Nicole F.
My overall experience was not positive and had I known how much of a headache rental would be, I would have chosen a different company. Working in customer service, myself, I understand mistakes happen as we are all human, but it felt like one mishap after another with mulitple employees. My original reservation was cancelled due to the representative mistakenly reserving a truck for me that wasnt available. After that, the reservation was set up for in person pick up for a smaller truck but the location was closed on Sunday when i was supposed to pick the truck up. I was only able to rent a truck by driving to a location 20 miles away to pick up a truck on my moving day. The bright spot in all of this was representative, Shannon (I did not get her last name), she made sure the distant location indeed had the truck I needed and assisted me over the phone when i arrived to pick up the truck. She provided excellent customer service and made the day a little less stressful.Marisa J.
Improve - nothing! The gentleman was very respectful, courteous, and accommodating. Considering these times of COVID and social distancing, I give the gentleman that assisted me high praise for his attitude and professional behavior. You have my sincerest thanks!David P.
Le client n'a pas laissé de commentaire.SARAH B. | Expérience générale
In North Platte, the U-Haul employees hooked up the trailer and made sure everything functioned properly. In Port Huron, The U-Haul employee directed me to where he wanted the trailer and left it totally to me to disconnect the very heavy trailer from my truck.Ken R.
Covid slowed everything but overall good experience.DAVID STANLEY F.
Right on time and was very helpful and knowable about weight specs of my vehicle and theirs equipment looked well maintained for rent again price was right on when i checked else where others did not offer tire service for same price thanks u haulScott G.
This place was amazing and was the only thing that was easy during the move. I appreciate you guys so much!! Thankyou!!!Crystal N.
Le client n'a pas laissé de commentaire.Sedrick N.
Customer service was great! Extremely helpful with hook up and prep.Paul V.
Le client n'a pas laissé de commentaire.TERRY DARLENE S.
Le client n'a pas laissé de commentaire.Rob A.
Service was excellent and I was greeted with a smile.ROBERT G. | Premières impressions
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