Évaluations des clients Sonomax Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sonomax Inc

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Kelsy O. le

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The man who helped me was very nice, but the truck I reserved did not get returned so was unavailable. The first option they had for me was to rent a 15’ truck,but the person before me locked the keys in the truck so I couldn’t use that either. I then was offered a cargo van and an open bed truck. It was snowing/sleeting, so this was unfortunate, but I accepted since this was my only option. I was charged for the second vehicle and insurance. Also, I reserved shipping blankets and there were none available. Really disappointed in my Uhaul experience as a whole even though the person helping did all he could and was very nice.

Steven R. le

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Le client n'a pas laissé de commentaire.

Jason L. le

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Your app failed and I stood in the freezing rain for 30 minutes trying to get someone to help me. I will think twice about renting from you again.

Christopher C. le

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The engine was running rough, felt like it would break down on me- it needs a tune up. The headlights are not safely aimed at the road, one is aimed up blinding people and the other is aimed way down. There’s no indication that the high beams are on on the dashboard so I was doubly blinding people. I had an late night drop off and I was told to come inside and hand the keys to the person inside so that’s what I did, but then I got an extra $20 “after hours drop off” charge when I got the bill the next day.

Derek R. le

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My issue concerns the Sonomax location/gas station. I rented a Chevrolet van at 10:25 AM and returned the van at 1:57 PM the same day. I drove the van 20 miles (5305 - 5325). I topped off the gas tank upon return at the Sonomax gas station. When I started pumping gas, I alternately glanced between the fuel filler area of the van and the gas pump. I noticed the Gallon/$ display on the gas pump seemed to "jump" inexplicably. I was charged for 4.531 gallons of gas. I'm 46 years old and have been pumping gas since receiving my driver's license as a teen. I do not believe 4.531 gallons passed from the fuel pump to the van's fuel tank. The pumping time was very brief. The fuel economy based on the amount of fuel I was charged = 4.4 MPG. I drove the vehicle in non-rush hour, moderate city traffic, largely on the Brooklyn/Queens Expressway (no traffic lights). I would turn off the van immediately after parking (minimal idling). Most people do not refuel a vehicle with a full tank after driving only 20 miles. This potential fraudulent activity would be harder to detect when fueling a vehicle with less gas in the tank..people are less likely to notice an extra gallon or two on a 15 or 20 gallon fill up. I can provide a scan of the Sonomax gas receipt if needed. Alternately, it is possible I received a van with less than a full tank, however, the fuel gauge read full when I collected the truck and my experience filling the tank of the van upon return seemed "off".

daryl B. le

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Had previous renters belongings in truck. Sonomax did not care to help me with the situation.

Eric G. le

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Le client n'a pas laissé de commentaire.

Emmanuel H. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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I need my latest bill info please

Christopher S. le

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Le client n'a pas laissé de commentaire.

Joana R. le

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Le client n'a pas laissé de commentaire.

Alexandrina Y. le

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Have a place for me to park my car while using the UHAUL. And be clear about what the spot is and not tell me your owner was going to tow me for parking where I asked if it was ok to park.

Gregory J. le

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The trucks can alwayd be cleaner

Adam H. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Aliz B. le

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Friendly, flexible and very polite staff.

Marina C. le

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Le client n'a pas laissé de commentaire.

Ping Z. le

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Reserving online was not necessarily easier because of a mixup with another customer being rented the same van.

Fausto B. le

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Equipment I had reserved was not available Service agents who answered my calls were not able to extend reservation.

Charles K. le

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I had a confirmed booking at another location that gave away my vehicle but this location did an outstanding service by getting me a van and sent me on my way. Excellent

Brandon J. le

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I already emailed about this concern and never got a response. When I book the van it was for $1.59 per mile but was charged $1.79 per mile. I wish this could be rectified but no one has responded.

GILBERT L. le

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train the staff at this location; very nonchalant and dismissive; uninformed and non informative

Jessie D. le

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Le client n'a pas laissé de commentaire.

Javonne M. le

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UHAUL DROPPED the ball big time. Schedule and re scheduled me and left me with no truck for the morning. Ruining my day of moving that I should have been excited about. Once I found that this location would have the truck I headed over, and was greeted by a kind gentleman and his staff. Very quick and professional.

Isabella Rupa D. le

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Le client n'a pas laissé de commentaire.

Arin P. le

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Could not have been a worst experience with U-Haul and the pick up location! 24/7 pick up option kept giving an error message; called U-Haul and was told I need to be near pick up location. Got to the location, same problem. The clerk at the pick up location (a gas station open 24 hrs) said I had to be here during “business” hrs to pick up. Spent 50 minutes on the phone with U-Haul to try to resolve. I want to be contacted by a supervisor!

dante M. le

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Le client n'a pas laissé de commentaire.

Jeff G. le

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Everything was fine other than forgetting the dolly I paid for

Tara S. le

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Make sure you have enough trucks for reservations. When we arrived there was a van not a truck so we asked if we could take that for an hour. The guy working at the place said no at first and then said it was fine, even though I’d reserved for 3 hours. I brought it back on time and he told me I’d have to pay for another truck if I wanted more time.

Richard R. le

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Le client n'a pas laissé de commentaire.

Tristram M. le

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Le client n'a pas laissé de commentaire.

Benjamin T. le

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Terrible employee onsite that refused to hand us keys, delaying our moving process for over an hour. Do not rent from this location

Erica L. le

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Mobile express pick up does not work at this location and should not be offered. I spent two hours with customer service trying to gain access to the van I had reserved. Though ultimately successful, it was an inappropriate amount of time to resolve this issue.

Lauren K. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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Le client n'a pas laissé de commentaire.