Évaluations des clients Sonomax Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sonomax Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Bogdan K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mario H. le

Évaluation :

I tried to return the van. I only drove 12 miles. The owner of the gas insisted that I buy $5 of gas. I showed him the gas meter read above the full line, tipping past the line. He said you Drove 12 miles. Don’t you think you used any gas? I said the policy is to bring the tank back full. It was full, but he insisted I spend $5 or he would not let me check in the van. I couldn’t get more than $2 of gas in there and the van wouldn’t let me put in any more. It was so cheap of him. Very cheap and petty. If he wanted $5 he could have just taken it instead of forcing me back outside into the snow, to put in two lousy dollars of gas. I wasted time and effort just for him to make a point. It wasn’t even about the money because I offered it to him, he wouldn’t take it. He just wanted me to go out and put the gas in for him. Incredible. Not a lot of time except it was snowing like crazy and my wife was waiting in my car waiting for this incredible waste of time to finish. I will never rent from you again. I would rather spend $50 more, than use you again. Renting a truck from a gas station is insane. I can’t believe I was pushed around like that.

Mario D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jasvinder B. le

Évaluation :

They took a day to check the equipment back in, during which time it looked like I had not returned it. Perhaps more timeliness in that regard could be considered.

Janine S. le

Évaluation :

When I read the reviews, I was skeptical of what to expect, but the location was ideal so I took a chance. Other than the fact that their phone doesn't work (I wanted to let them know I was running late to pick up), everything else was a breeze. Very nice folks and simple check in and out. Perhaps things have improved, because I had a great experience. This will be the location I use often. I don't give a 5 very often.

Landon H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Colm L. le

Évaluation :

It was perfect and the girl working was super helpful .. She deserves a raise

Kelsy O. le

Évaluation :

The man who helped me was very nice, but the truck I reserved did not get returned so was unavailable. The first option they had for me was to rent a 15’ truck,but the person before me locked the keys in the truck so I couldn’t use that either. I then was offered a cargo van and an open bed truck. It was snowing/sleeting, so this was unfortunate, but I accepted since this was my only option. I was charged for the second vehicle and insurance. Also, I reserved shipping blankets and there were none available. Really disappointed in my Uhaul experience as a whole even though the person helping did all he could and was very nice.

Steven R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason L. le

Évaluation :

Your app failed and I stood in the freezing rain for 30 minutes trying to get someone to help me. I will think twice about renting from you again.

Christopher C. le

Évaluation :

The engine was running rough, felt like it would break down on me- it needs a tune up. The headlights are not safely aimed at the road, one is aimed up blinding people and the other is aimed way down. There’s no indication that the high beams are on on the dashboard so I was doubly blinding people. I had an late night drop off and I was told to come inside and hand the keys to the person inside so that’s what I did, but then I got an extra $20 “after hours drop off” charge when I got the bill the next day.

Derek R. le

Évaluation :

My issue concerns the Sonomax location/gas station. I rented a Chevrolet van at 10:25 AM and returned the van at 1:57 PM the same day. I drove the van 20 miles (5305 - 5325). I topped off the gas tank upon return at the Sonomax gas station. When I started pumping gas, I alternately glanced between the fuel filler area of the van and the gas pump. I noticed the Gallon/$ display on the gas pump seemed to "jump" inexplicably. I was charged for 4.531 gallons of gas. I'm 46 years old and have been pumping gas since receiving my driver's license as a teen. I do not believe 4.531 gallons passed from the fuel pump to the van's fuel tank. The pumping time was very brief. The fuel economy based on the amount of fuel I was charged = 4.4 MPG. I drove the vehicle in non-rush hour, moderate city traffic, largely on the Brooklyn/Queens Expressway (no traffic lights). I would turn off the van immediately after parking (minimal idling). Most people do not refuel a vehicle with a full tank after driving only 20 miles. This potential fraudulent activity would be harder to detect when fueling a vehicle with less gas in the tank..people are less likely to notice an extra gallon or two on a 15 or 20 gallon fill up. I can provide a scan of the Sonomax gas receipt if needed. Alternately, it is possible I received a van with less than a full tank, however, the fuel gauge read full when I collected the truck and my experience filling the tank of the van upon return seemed "off".

daryl B. le

Évaluation :

Had previous renters belongings in truck. Sonomax did not care to help me with the situation.

Eric G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Emmanuel H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S. le

Évaluation :

I need my latest bill info please

Christopher S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joana R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alexandrina Y. le

Évaluation :

Have a place for me to park my car while using the UHAUL. And be clear about what the spot is and not tell me your owner was going to tow me for parking where I asked if it was ok to park.

Gregory J. le

Évaluation :

The trucks can alwayd be cleaner

Adam H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aliz B. le

Évaluation :

Friendly, flexible and very polite staff.

Marina C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ping Z. le

Évaluation :

Reserving online was not necessarily easier because of a mixup with another customer being rented the same van.

Fausto B. le

Évaluation :

Equipment I had reserved was not available Service agents who answered my calls were not able to extend reservation.

Charles K. le

Évaluation :

I had a confirmed booking at another location that gave away my vehicle but this location did an outstanding service by getting me a van and sent me on my way. Excellent

Brandon J. le

Évaluation :

I already emailed about this concern and never got a response. When I book the van it was for $1.59 per mile but was charged $1.79 per mile. I wish this could be rectified but no one has responded.

GILBERT L. le

Évaluation :

train the staff at this location; very nonchalant and dismissive; uninformed and non informative

Jessie D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Javonne M. le

Évaluation :

UHAUL DROPPED the ball big time. Schedule and re scheduled me and left me with no truck for the morning. Ruining my day of moving that I should have been excited about. Once I found that this location would have the truck I headed over, and was greeted by a kind gentleman and his staff. Very quick and professional.

Isabella Rupa D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arin P. le

Évaluation :

Could not have been a worst experience with U-Haul and the pick up location! 24/7 pick up option kept giving an error message; called U-Haul and was told I need to be near pick up location. Got to the location, same problem. The clerk at the pick up location (a gas station open 24 hrs) said I had to be here during “business” hrs to pick up. Spent 50 minutes on the phone with U-Haul to try to resolve. I want to be contacted by a supervisor!

dante M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff G. le

Évaluation :

Everything was fine other than forgetting the dolly I paid for

Tara S. le

Évaluation :

Make sure you have enough trucks for reservations. When we arrived there was a van not a truck so we asked if we could take that for an hour. The guy working at the place said no at first and then said it was fine, even though I’d reserved for 3 hours. I brought it back on time and he told me I’d have to pay for another truck if I wanted more time.

Richard R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tristram M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin T. le

Évaluation :

Terrible employee onsite that refused to hand us keys, delaying our moving process for over an hour. Do not rent from this location

Erica L. le

Évaluation :

Mobile express pick up does not work at this location and should not be offered. I spent two hours with customer service trying to gain access to the van I had reserved. Though ultimately successful, it was an inappropriate amount of time to resolve this issue.

Lauren K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony S. le

Évaluation :

Great person explain all well. Great job ??

Lesya A. le

Évaluation :

Good service, on time, choice of trucks. Thanks to Hasan!

Po K. le

Évaluation :

very helpful and friendly staff at the Sonomax for this UHaul rental. No hassle, quick check out and check in. Will recommend to anyone. A+

Jason N. le

Évaluation :

Took a minute to get the keys but once I got them it was fine

Brian D. le

Évaluation :

I can’t recommend this place because pick up process via the app and mobile didn’t work. I was on the phone with service for 2 hours. Not solutions oriented- they just told me to keep trying again and if the app and site weren’t letting me check in at the location there was nothing they could do. It took a regional manager calling the location manager 2 hrs later to get them to release the keys to the truck. It screwed up the whole night.

Hannah H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Logan C. le

Évaluation :

Van was dirty and smelled like cigarettes.

NICOLE R. le

Évaluation :

Le client n'a pas laissé de commentaire.

isaac G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Grant P. le

Évaluation :

I was under the impression my total rental cost was $50 NOT $100. I would have never chosen to rent a Uhaul had I known it would be just as much as hiring a mover. I wasn't going far (North Brooklyn to Queens and back) and wasn't gone long (had the vehicle for 3 hours) and am extremely upset that my charges were so high -- despite using almost no fuel and not traveling far. Could it be the meter was not working properly? I do not understand how a 15 minute drive each way cost so much.

javed abidi A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maher A. le

Évaluation :

Made a reservation via the website to pick up a 10’ truck at 9am. Due to “technical difficulties” and general representative incompetence, it took over an hour to process my reservation. When I contacted U-Haul to ask for an extension to my reservation, I was told no exceptions could be made and I still needed to return the truck by 1pm. I’ve never used U-Haul’s services in the past, and after this experience, I definitely will not be using them again.

Dimitrios K. le

Évaluation :

I would prefer the compartment area to be cleaner.

Anna C. le

Évaluation :

I screwed up on my return time and the customer service was *still* gracious and kind. Much obliged, I will rent from here again!

Luke M. le

Évaluation :

This location is incredibly unsatisfactory. It felt as if the clerk was looking for every way to make money off of our interaction instead of trying to be helpful. Just generally shady - I will go out of my way to never go here again or have my friends/family rent from here.

Dane Y. le

Évaluation :

customer service was sub-par

Bozena N. le

Évaluation :

Very good service I recommend this location .

James B. le

Évaluation :

The rental was fine but I had a number of issues with your app that were more frustrating than going to a location. Customer service rep Susan C. was very kind and helpful during a stressful period yesterday, she made my day.

Bryan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Reale R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julien F. le

Évaluation :

My experience with uhaul was unacceptably poor, I will not be using this service again and I will be actively advising friends & family not to use this service. My reservation was delayed on two separate occasions to a further location and at a later time, significantly delaying my ability to move. Not only were the multiple delays inconvenient, but when I did arrive at the Sonomax location my reserved truck was not present. The Sonomax attendant was unhelpful in resolving this issue and give me almost no assistance, other than directing me to a uhaul phone number that went straight to voicemail. After waiting over an hour with two separate customer service representative, I then experienced issues with uhaul's app verification. I was finally assisted in changing the reservation to a smaller 10 ft truck (the 15 ft truck I had reserved never appeared). On top of the significant time delays, the smaller truck made the process of moving even more difficult. I would like to reiterate that this was a horrible user experience and that I will be actively steering business away from uhaul going forward.

Guilherme D. le

Évaluation :

When you plan your move you have to do it as quick and efficient as possible. In this location: -You have to fight to get priority as person talking to you is also the cashier - you have to be lucky (i wasnt) that they have the add-ons you requested (they didnt have the moving blankets) - you have to know how to operate/find the truck by yourself Horrible experience to be honest...

Annabelle S. le

Évaluation :

Have the instructions made clearer to the person at the front desk about the international driving licenses. He had to call a UHaul representative for 15 minutes because he couldn't figure out my French driving license and he had a hard time communicating clearly with the person on the phone because of a language barrier.

Ashley F. le

Évaluation :

Best customer service I’ve ever had. Give that girl a raise.

Mario D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel C. le

Évaluation :

Very helpful and personalized service, will definitely rent from them again.

Tei B. le

Évaluation :

Celeste is one of the greatest uhaul employees I have ever met. Most of the locations in brooklyn are filled with rude and angry employees. She is excellent. She helped me get a truck and delt with my reservation in the most professional way I have ever experienced. Thank you!

William K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paulina P. le

Évaluation :

Le client n'a pas laissé de commentaire.