You guys should go with client and check the car condition, put notes before driver go out. It is normal thing for any car rental. Overall I am happy with this car rental. MerciAndrzej P.
Customer Reviews for Sonomax Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Greenpoint, NY 11222
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 6h am à 6h pm
- Sam - dim : 8h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I have random charges being charged to my account such as late fees and fees for items i never used.Nicholas M.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.Cynthia M.
My problem wasn't with the location. It was with uhaul's app and customer service.Joshua W.
Le client n'a pas laissé de commentaire.Michael B.
If a client is using the mobile option to check in, make it clear they still have to go in the store and speak to the gas station person to pick up keys and review info. when offering the mobile check in option you make it sound like there is no need to go in the store. Why would i do the whole mobile check in with a person in India verifying my info when I have to go in the store and speak to someone after as well...?Ludovic T.
The fact that I had to return the equipment and could not drop it at another location was a real bummer. Especially when you still have the option available on the website. Definitely not something you expect when planning a move. Just for that alone I would bring my feedback down to 1 star out of 5. The PU location was great! I wish I could give a separate feedback to U Haul, which would end up being 1 star for the inconvenience. Boooo! Would not recommend. You could have easily incorporated the additional fee for returning the equipment, since everybody was looking for one way trip option. Extremely poor logistics falls on shoulders of customer service as always.Nikita E.
Le client n'a pas laissé de commentaire.Lindsay C.
Le client n'a pas laissé de commentaire.Dennis L.
Le client n'a pas laissé de commentaire.NORBERT R.
Incompetent, unprofessional and zero customer service skills. Gave me a hard time about about upgrading to truck then gave me the wrong truck, then the wrong keys then wrong paperwork. Did not observe COVID safety rules even after I askedFrida K.
THE MAN WORKING BEHIND THE COUNTER COMMENTED THAT I "LOOKED TIRED" UPON RETURNING THE KEY. THIS WAS COMPLETELY INAPPROPRIATE AND DISRESPECTFUL!!!LORI S.
Actually provide the equipment that is paid for or readily refund the cost. Rather than charging for services you don't actually provide.Michael T.
When I went to upload the existing damage on the vehecle with photo, it only allowed me 1image and the vehicle had several dents to the body.Richard D.
Le client n'a pas laissé de commentaire.David C.
The original location chosen the week of did not have the vehicle i had reserved available. I was given the choice of two other locations 20 minutes away (by car which most of new Yorkers do not have). In addition to this I had to pay the miles to drive the vehicle to my pick-up location and back to the more distant location. The intention seems relatively straight forward and the process, in theory, is fairly straight forward. However the direction to pick up and return the vehicle is not clear. Any tech issues experienced at pick up you will have customers feel abandoned by uhaul becuase there is no contact there to actually help override the issue. The gas station attendant was kind enough to help in my case. My intention for the above is to share my genuine and direct feedback directly with the company. I will not be posting this review elsewhere.Filip S.
was running a hour late to pick up truck they held it for me no problemSang L.
No Covid awareness among the staff, inefficient and unfriendly checkout, bizarre and confrontational experience involving the manager trying to extort 25 $parking fee for parking my car on their parking lotYury K.
location manager was nice and friendly.Nina C.
Le client n'a pas laissé de commentaire.Erika P.
Le client n'a pas laissé de commentaire.Jose R.
The gas station attendant wasn't wearing a mask. Accessing my account via mobile was also a nightmare. I was in my account and it kept asking me to sign in over and over again until I was locked out. Luckily my friend was able to download the app but that took 15min of finessing as I still needed to log in multiple times until it allowed me to access my reservation.Daniela S.
Le client n'a pas laissé de commentaire.Ashley G.
All went smooth. Thank youLucian A.
I was charged for insurance after declining. Not happy about that. And Uhaul response has been poor, hopefully I actually get the call in 72 hours to clear this up.Jordan A.
i was overchargedAsher S.
Le client n'a pas laissé de commentaire.Oscar P.
Good day. 8 hours ago I dropped off the car but I still don't have receipt. usually I received email please send me my receipt. thank youIgor M.
U-Haul does not fulfill the terms of your reservation. I recently reserved a truck and moving equipment, such as dollies and furniture pads, and when I arrived to pick up everything on the morning of my move none of the moving equipment was there. Further, neither the employees at the location nor customer service took responsibility or tried to help solve the problem. I ended up having to spend 100 $at a hardware store to buy the equipment necessary for the move and have not been reimbursed by U-Haul despite my request to the regional customer service manager. Also, to make matters worse, I had reserved a storage unit with them when the move was complete and was told at check-in that there were no units in the size needed for my belongings. I will never do business with them again.Christopher F.
Have your service rep to be a little bit more people person.Martha J.
registration was very slowandre J.
Le client n'a pas laissé de commentaire.SERAFIN G.
The process took somewhat longer than expected and my dropoff location in the system was wrong.Rachael M.
Our *guaranteed* 9' van wasn't there when we arrived and the person inside just said "sorry, call U-Haul customer service" so we did and sat there for 30 minutes and nobody answered. I was FURIOUS that nobody was helping us and we were on a tight schedule. Finally someone came out and offered us one of the giant moving trucks which I'm totally not comfortable driving but we had no choice but to take it because u-haul wouldn't help either. Then they gave us like a 4 $discount...never using U-haul again. They only get 2 stars because everything was very clean.aimee W.
This is a terrible location. Absolutely the worst uhaul experience I've ever had. Truck was not ready, requested equipment was not available, staff was not friendly, helpful, or wearing any PPE. I wasted 150 $in unused hourly wage on laborers who were sitting around without a truck to load because of the inability of this location to do their job. Uhaul needs to retrain or reassess their relationship with this location. They do a huge disservice to the brand. Please feel to reach out if you have any questions about my miserable experience.AARON V.
I contacted uhaul about an important issue and got no response so far. I went through NYC â€œmail-inâ€ tolls. How will they mail in my bill if I was driving a uhaul...also I no longer live at the address I was registered under, I am moving abroad, how can I take care of this issue???Herald U.
The drop off was great, though I found the parking aspect confusing as I did it by myself because I did it after hours, I think closer to 9pm. Separate from the drop off, at the end of my journey with the truck, assistance had to come because the battery pooped out. It was supposed to come an hour after I got in touch with assistance, but an hour and 20 min in they still had not arrived, and I got a text from somebody in your company asking if I was helped yet. She then told me they arrived but said they couldn't get in touch with me, which she disagreed with because she easily got in touch with me, essentially blaming it on the driver. When somebody finally came, I was waiting by the truck, and he showed me that the contact number he was given was clearly not my number and it was a 1800. It finally happened about an hour after somebody was supposed to arrive. For the next customer, have the correct number on file. My dad had to drive back to Boston after helping me out and it made his long day even longer. Your customers' time is valuable.Maya T.
The drop off we had selected in Manhattan was not able to accommodate our truck as it was too high. U-haul should know about this. When we got to the alternate location in Brooklyn there really wasn't any space to park the van properly.Susanne T.
Le client n'a pas laissé de commentaire.STANLEY R.
I had a reservation and I called TWICE to make sure my reservation was respected and when I showed up they said the system made a mistake, double-booked the same truck, and gave it to someone else. Instead, they gave us a van and only an hour to complete the trip. Incredibly frustrating.John B.
Approval process is a joke.Julianna S.
They are crooks, they never texted me the info when I asked what time can I return the truck they said anytime that it is 24 hours, when I got there at 730 pm I went inside and the guy working there said leave me the keys I'll check it in, never once did he say they would charge me 21 dollars if I didn't do it myself on the phone or give me the option and they put that I returned it at 9 pm which is a lie I have the proof on my phone and picture it was 730 pm.Louis G.
L front tire was not inflated properly. People in store were rude.Karen S.
I was charged incorrectly. My invoice is for 300 more miles than I actually drove. Spoke to manager he told me to dispute charge because it's my fault that I didn't read odometer before I left. Will never rent from uhaul againJumaane F.
Le client n'a pas laissé de commentaire.William I.
Le client n'a pas laissé de commentaire.Tess A.
I booked an 11:30pm contactless pick up. Was told when I arrived that was not possible and to come back the next morning at 6am. Got the truck the following morning, the gas tank was not full and it was filled with water and soda bottles. Not greatlance H.
I arrived at 9:55am for my 10:00am appointment. I was told to talk to one of the workers in the trucks who wasn't wearing a facemask and told me I needed to check in with him. He went through a 10 minute process of "checking" me in. He asked if i wanted safe move in which I said no, the worker tried to convince me to get it (as evident in the final bill, he chose it anyway for me). Upon getting into the truck I was directed at, I noticed the indicator for the front left tire was on, checking the tire it looked low. When I told the worker this, I was told the indicator was broken and he refused to give me a different truck or look at the tire. I was finally able to leave at 10:15am (15 minutes wasted). Upon returning the truck after drive a total of 6 miles, at 2pm. I was greeted by a different staff member who told me I needed to full up the gas tank to more than I was given it at. I politely said that wasn't not the agreement I had with Uhaul and in the four hours i drove 6 miles. Nobody would inspect the truck upon return and I had to wait a week before I got my final receipt as Uhual had to look into this for me. I wouldn't recommend renting from this locationGarrett A.
Easy check-in / return process, rented a car for 22 hours or so. Used the app to check-in. Had to ask where they wanted to park it upon return, but they were helpful inside. Would reccomend.Marco L.
The guy who was working should wear a mask and not have an attitude.Jacob U.
Le client n'a pas laissé de commentaire.Samuel F.
Not only the self-service never worked, but you also require random stuff, like a *passport*, without communicating this to the customer beforehand, at all. At least I was able to step into the store and rent the truck â€" but I didn't want to do this; that's why I had chosen self-service. What if the pick-up time was after hours? You realize that we pick certain time windows because of arrangements with building concierges, movers, etc., right?Vasileios K.
Le client n'a pas laissé de commentaire.Stephanie F.
Guys guys guys. MAKE THIS EASIER. it's crazy how difficult it is. Even with an international license (which is only ever problematic in the US and nowhere else in the world) how long does this have to take... it feels like we are in the 80's. Love UHaul... no complaints with the actual Trucks or service... but it shouldn't take 30 minutes to pick up a truck. Sometimes an hour. Especially when you've used uhaul many times before... my suggestion - stop trying to sell me storage and dolly's and make this check in and check out EASY and FASTMatthew J.
Le client n'a pas laissé de commentaire.Marisa I.
Le client n'a pas laissé de commentaire.David C.
The app is a little slow and glitchy, but otherwise had a fine experience.Clayton D.
All good, always professional and friendly serviceChristopher S.
Le client n'a pas laissé de commentaire.Etan N.
Le client n'a pas laissé de commentaire.Rocky D.
Stop using this location to rent your trucks from. I've rented vehicles there before. This was the last time. Customer service is atrocious. The guy in the store was so nasty. I left feeling so abused after I just rented a van for 4 hours and bought gas there. My recommendation for U-Haul customers is to find another rental location even if it means you have to drive another 30-45 minutes.James C.
These guys are assholes.Brad E.
My only issue was when I got to the location for some reason the online pickup didn't work on my phone but the attendant was able to do it on his iPad. Other than that everything was fineEarl C.
Le client n'a pas laissé de commentaire.Dusan S.
The people on counter perfect and soft speaking understand how to deal and explain customer i will give them five star speacly the guy love this place and go again in futuresyed K.
I told the person who rented me the van that I noticed the blinker was out and she noted it. I am confident that this will be repaired.Peter B.
The staff was very helpful.Jonathan F.
I wouldn't recommend mobile phone access/pick up. It was absolutely useless and frustrating and left us an hour behind. At the time of booking there needs to be more information around this and around the approval process for international driversMitchell P.
The App is hard to use, had to go in but otherwise a good experiencePeter B.
It was a pleasure to work with the people at this location (278 Greenpoint Ave, Brooklyn, NY). They were patient and kind during this difficult and chaotic time.Marisa I.
Le client n'a pas laissé de commentaire.Roger R.
I told the store clerk that I would return the truck at 11pm and she didn't enter it into the system and they charged me an additional fee without saying anything when returned the truck. Also, while I was in the truck another clerk came out with the keys to a different truck and told me the other clerk doesn't know what she's doing and that she gave me the wrong truck and they were lucky that I hadn't left yet. So I got a different truck. When I returned the truck a different clerk told me that I had 24 hours and he didn't bother to check the mileage. He didn't say anything about returning the truck late. Don't use this location,Veronica O.
Le client n'a pas laissé de commentaire.Robert G.
The counter guy charged me 25 for insurance after I declined it on line and in person. He also gave me a broken dolly which he never refunded. When I called the office he said I was a liar. What a scammer. Never again.Michael K.
This location is almost a scam. First, they tried to convince me I had booked the van with insurance which I'm sure I didnt. Then, I called them to ask them abou )t the return hours and they said it was 24/7. However, once I received the invoice next day I learned that between 5 pm and 8 am there is a 20 $return fee because the location is supposedly our of business hours which is a joke because that location is open 24/7! When I returned the van I asked if I needed to do anything on the app and they said no that they would take care of it so I only needed to drop the keys. However next day in the morning I received an automated message from uhaul reminded me that I needed to return the van using the app (???), which made me realize that the person in the location had forgotten to process the return so I had so spend 20 mins on the phone reminding them to process it and then complaining to get my 20 $fee back which I havent received. Awful experience. This location needs to be audited!!!Matias P.
Le client n'a pas laissé de commentaire.caroline A.
Le client n'a pas laissé de commentaire.Bogdan K.
I tried to return the van. I only drove 12 miles. The owner of the gas insisted that I buy 5 $of gas. I showed him the gas meter read above the full line, tipping past the line. He said you Drove 12 miles. Don't you think you used any gas? I said the policy is to bring the tank back full. It was full, but he insisted I spend 5 $or he would not let me check in the van. I couldn't get more than 2 $of gas in there and the van wouldn't let me put in any more. It was so cheap of him. Very cheap and petty. If he wanted 5 $he could have just taken it instead of forcing me back outside into the snow, to put in two lousy dollars of gas. I wasted time and effort just for him to make a point. It wasn't even about the money because I offered it to him, he wouldn't take it. He just wanted me to go out and put the gas in for him. Incredible. Not a lot of time except it was snowing like crazy and my wife was waiting in my car waiting for this incredible waste of time to finish. I will never rent from you again. I would rather spend 50 $more, than use you again. Renting a truck from a gas station is insane. I can't believe I was pushed around like that.Mario H.
Le client n'a pas laissé de commentaire.Mario D.
They took a day to check the equipment back in, during which time it looked like I had not returned it. Perhaps more timeliness in that regard could be considered.Jasvinder B.
When I read the reviews, I was skeptical of what to expect, but the location was ideal so I took a chance. Other than the fact that their phone doesn't work (I wanted to let them know I was running late to pick up), everything else was a breeze. Very nice folks and simple check in and out. Perhaps things have improved, because I had a great experience. This will be the location I use often. I don't give a 5 very often.Janine S.
Le client n'a pas laissé de commentaire.Landon H.
It was perfect and the girl working was super helpful .. She deserves a raiseColm L.
The man who helped me was very nice, but the truck I reserved did not get returned so was unavailable. The first option they had for me was to rent a 15' truck,but the person before me locked the keys in the truck so I couldn't use that either. I then was offered a cargo van and an open bed truck. It was snowing/sleeting, so this was unfortunate, but I accepted since this was my only option. I was charged for the second vehicle and insurance. Also, I reserved shipping blankets and there were none available. Really disappointed in my Uhaul experience as a whole even though the person helping did all he could and was very nice.Kelsy O.
Le client n'a pas laissé de commentaire.Steven R.
Your app failed and I stood in the freezing rain for 30 minutes trying to get someone to help me. I will think twice about renting from you again.Jason L.
The engine was running rough, felt like it would break down on me- it needs a tune up. The headlights are not safely aimed at the road, one is aimed up blinding people and the other is aimed way down. There's no indication that the high beams are on on the dashboard so I was doubly blinding people. I had an late night drop off and I was told to come inside and hand the keys to the person inside so that's what I did, but then I got an extra 20 $â€œafter hours drop offâ€ charge when I got the bill the next day.Christopher C.
My issue concerns the Sonomax location/gas station. I rented a Chevrolet van at 10:25 AM and returned the van at 1:57 PM the same day. I drove the van 20 miles (5305 - 5325). I topped off the gas tank upon return at the Sonomax gas station. When I started pumping gas, I alternately glanced between the fuel filler area of the van and the gas pump. I noticed the Gallon/$ display on the gas pump seemed to "jump" inexplicably. I was charged for 4,53 gallons of gas. I'm 46 years old and have been pumping gas since receiving my driver's license as a teen. I do not believe 4,53 gallons passed from the fuel pump to the van's fuel tank. The pumping time was very brief. The fuel economy based on the amount of fuel I was charged = 4,4 MPG. I drove the vehicle in non-rush hour, moderate city traffic, largely on the Brooklyn/Queens Expressway (no traffic lights). I would turn off the van immediately after parking (minimal idling). Most people do not refuel a vehicle with a full tank after driving only 20 miles. This potential fraudulent activity would be harder to detect when fueling a vehicle with less gas in the tank..people are less likely to notice an extra gallon or two on a 15 or 20 gallon fill up. I can provide a scan of the Sonomax gas receipt if needed. Alternately, it is possible I received a van with less than a full tank, however, the fuel gauge read full when I collected the truck and my experience filling the tank of the van upon return seemed "off".Derek R.
Had previous renters belongings in truck. Sonomax did not care to help me with the situation.daryl B.
Le client n'a pas laissé de commentaire.Eric G.
Le client n'a pas laissé de commentaire.Emmanuel H.
Le client n'a pas laissé de commentaire.Christopher S.
I need my latest bill info pleaseChristopher S.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.Joana R.
Have a place for me to park my car while using the UHAUL. And be clear about what the spot is and not tell me your owner was going to tow me for parking where I asked if it was ok to park.Alexandrina Y.
The trucks can alwayd be cleanerGregory J.
Le client n'a pas laissé de commentaire.Adam H.
Le client n'a pas laissé de commentaire.David S.