You guys should go with client and check the car condition, put notes before driver go out. It is normal thing for any car rental. Overall I am happy with this car rental. MerciAndrzej P.
Moving Truck Rental in Greenpoint, NY at Sonomax Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Greenpoint, NY 11222
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 6h am à 6h pm
- Sam - dim : 8h am à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Greenpoint, NY 11222
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I have random charges being charged to my account such as late fees and fees for items i never used.Nicholas M.
My problem wasn't with the location. It was with uhaul's app and customer service.Joshua W.
If a client is using the mobile option to check in, make it clear they still have to go in the store and speak to the gas station person to pick up keys and review info. when offering the mobile check in option you make it sound like there is no need to go in the store. Why would i do the whole mobile check in with a person in India verifying my info when I have to go in the store and speak to someone after as well...?Ludovic T.
The fact that I had to return the equipment and could not drop it at another location was a real bummer. Especially when you still have the option available on the website. Definitely not something you expect when planning a move. Just for that alone I would bring my feedback down to 1 star out of 5. The PU location was great! I wish I could give a separate feedback to U Haul, which would end up being 1 star for the inconvenience. Boooo! Would not recommend. You could have easily incorporated the additional fee for returning the equipment, since everybody was looking for one way trip option. Extremely poor logistics falls on shoulders of customer service as always.Nikita E.
Incompetent, unprofessional and zero customer service skills. Gave me a hard time about about upgrading to truck then gave me the wrong truck, then the wrong keys then wrong paperwork. Did not observe COVID safety rules even after I askedFrida K.
THE MAN WORKING BEHIND THE COUNTER COMMENTED THAT I "LOOKED TIRED" UPON RETURNING THE KEY. THIS WAS COMPLETELY INAPPROPRIATE AND DISRESPECTFUL!!!LORI S.
Actually provide the equipment that is paid for or readily refund the cost. Rather than charging for services you don't actually provide.Michael T.
When I went to upload the existing damage on the vehecle with photo, it only allowed me 1image and the vehicle had several dents to the body.Richard D.
The original location chosen the week of did not have the vehicle i had reserved available. I was given the choice of two other locations 20 minutes away (by car which most of new Yorkers do not have). In addition to this I had to pay the miles to drive the vehicle to my pick-up location and back to the more distant location. The intention seems relatively straight forward and the process, in theory, is fairly straight forward. However the direction to pick up and return the vehicle is not clear. Any tech issues experienced at pick up you will have customers feel abandoned by uhaul becuase there is no contact there to actually help override the issue. The gas station attendant was kind enough to help in my case. My intention for the above is to share my genuine and direct feedback directly with the company. I will not be posting this review elsewhere.Filip S.
was running a hour late to pick up truck they held it for me no problemSang L.
No Covid awareness among the staff, inefficient and unfriendly checkout, bizarre and confrontational experience involving the manager trying to extort $25 parking fee for parking my car on their parking lotYury K.
location manager was nice and friendly.Nina C.
The gas station attendant wasn't wearing a mask. Accessing my account via mobile was also a nightmare. I was in my account and it kept asking me to sign in over and over again until I was locked out. Luckily my friend was able to download the app but that took 15min of finessing as I still needed to log in multiple times until it allowed me to access my reservation.Daniela S.
All went smooth. Thank youLucian A.
I was charged for insurance after declining. Not happy about that. And Uhaul response has been poor, hopefully I actually get the call in 72 hours to clear this up.Jordan A.
i was overchargedAsher S.
Good day. 8 hours ago I dropped off the car but I still don't have receipt. usually I received email please send me my receipt. thank youIgor M.
U-Haul does not fulfill the terms of your reservation. I recently reserved a truck and moving equipment, such as dollies and furniture pads, and when I arrived to pick up everything on the morning of my move none of the moving equipment was there. Further, neither the employees at the location nor customer service took responsibility or tried to help solve the problem. I ended up having to spend $100 at a hardware store to buy the equipment necessary for the move and have not been reimbursed by U-Haul despite my request to the regional customer service manager. Also, to make matters worse, I had reserved a storage unit with them when the move was complete and was told at check-in that there were no units in the size needed for my belongings. I will never do business with them again.Christopher F.
Have your service rep to be a little bit more people person.Martha J.
registration was very slowandre J.
The process took somewhat longer than expected and my dropoff location in the system was wrong.Rachael M.
Our *guaranteed* 9' van wasn't there when we arrived and the person inside just said "sorry, call U-Haul customer service" so we did and sat there for 30 minutes and nobody answered. I was FURIOUS that nobody was helping us and we were on a tight schedule. Finally someone came out and offered us one of the giant moving trucks which I'm totally not comfortable driving but we had no choice but to take it because u-haul wouldn't help either. Then they gave us like a $4 discount...never using U-haul again. They only get 2 stars because everything was very clean.aimee W.
This is a terrible location. Absolutely the worst uhaul experience I've ever had. Truck was not ready, requested equipment was not available, staff was not friendly, helpful, or wearing any PPE. I wasted $150 in unused hourly wage on laborers who were sitting around without a truck to load because of the inability of this location to do their job. Uhaul needs to retrain or reassess their relationship with this location. They do a huge disservice to the brand. Please feel to reach out if you have any questions about my miserable experience.AARON V.
I contacted uhaul about an important issue and got no response so far. I went through NYC â€œmail-inâ€ tolls. How will they mail in my bill if I was driving a uhaul...also I no longer live at the address I was registered under, I am moving abroad, how can I take care of this issue???Herald U.