Le client n'a pas laissé de commentaire.
Brenda A.
Customer Reviews for Sound On Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No issues, Friendly customer service. Thank you!
ross R.Great people at sound on wheels
John M.No problem drop off and in 5 minutes got a text with my paper work wish everything was this easy thank you
Joe O.Awesome service, honest, helpful, fair, great quick service n place to rent
Ne'Toyat T.Receptionist just terrible with attitude when I brought the truck back. For Questions that I didn't understand from $19 95 to a whole $86 but I lesson learned.
Lawanda M.Used these folks several times ---Always a good experience
James E.They were great. Helped when asked. Appreciated very much !
George P.Nothing, It was so fast and an easy process.. will do again!!
Elizabeth H.Quick and easy I was in there no more than 10 minutes
Sara S.The truck was filthy and stunk. Dolly ordered was not in the truck at pick up. We lost a whole day of moving. We went back to get the dolly and asked to have the truck cleaned. I was told by AJ that he didn't have anyone to clean the truck. I asked for an additional day since we lost an entire day of moving and I now would have to clean the truck myself. I was told he would check with his area manager. AJ called me back an hour later and told me an additional day could not be done. We had to scramble to get everything done, then drive 500 miles to get back within less than 2 days when we were promised 3 days according to the contract. This was a very disappointing experience. I did not feel valued as a customer at all.
Gerald B.The customer service gentleman was very nice and very helpful
Oksana P.The location and staff were excellent. The truck however was in really poor condition. The driver's seat was completely worn out. The truck ran very rough I was concerned if it was going to make the trip I needed it for.
David B.Denzel was great.
PATRICK M.Appointment was at 0800 by app. Could not get on. Called support, no luck. Finally opened at 0900. No record of my rental so had to do all paperwork again. No key and no hand truck that was waiting in truck. Did anyone say hey, hand trucks on us or sorry or any other inconvenience. Customer always takes the hit
James S.Put enough gas in truck to cover mileage, was charged for it anyway.
Stephanie M.Very friendly staff
Jason K.Friendly, fast service.
Jamie B.GREATEST CUSTOMER SERVICE EVER FROM ALL UHAULS I EVERY USED. And I've used Uhaul 15-20 times in past 20 years. The place is very professionally run , very efficient, friendly, and SPIC and SPAN clean as a whistle! Very good at communicating and meeting my needs on a short notice. Hands down, best place in town ! (;-)
Byron H.Everything was good, except the truck gas cap was missing which who have gas leaking out which would make the gas run out much faster
Constance F.I was supposed to pick up the truck at 8:00 but the key wasn't in the lockbox. I had to wait 45 mins for someone to come and provide the key. Then the truck bed was full of dirt. My movers had to clean it out before loading my furniture. Overall experience is sub par.
Angela H.I was able to get a truck quickly. The guy at the desk was friendly and helpful. The truck was clean and drop off was simple. Will definitely rent here next time!
Mary Q.Everyboby was professional
Darren M.The young lady who checked me and out could not have been less interested. Never smiled, thanked me for my business or made an effort to make sure everything was ready.
Patrick B.Gas gauge amount on contract said 1/2 tank, actual was only 1/4 tank. Makes me wonder if other more critical items (engine fluid levels, tire pressures, lights working, etc. were properly checked.
Theodore M.When I returned it it said do you agree with these charges. I thought way to high and said no. No one ever called. That's why poor review
Karl S.Very Professional Staff and Courteous to Customers. The Manager on duty was very know knowledgeable on the U-Haul Equipment and U-Haul policies - procedures which in turn made our overall total experience with U-Haul Fantastic! Our family will utilize U-Haul again in the future. Thank You do much!!!
David M.Having someone there when you need help
Daniel S.The guy that helped me was very friendly
Keyonia L.Go by online contract. Do not hold deposit if it was told no deposit required
Beatrice A.I would not recommend U-Haul as each time we have had problems. This was not our selected drop off and no one contacted us to change it. Very I considerate.
Mark M.Hire a new staff team. I placed my order online and was to receive any of the request I asked for. Nor did the team attempt to accommodate me in the matter. Very rude
Chenelle B.Great service
WILLIAM N.I didn't know we had to sign the trailer back in. I called ahead before we returned it an asked the person if it was ok and he said yes just park it out there with the rest. So that's we did. And got a call from y'all a week later wanting to know if we had turned it in. From now on I will make sure somebody checks the equipment in. Other than that hick up everything went well. Thanks, James
James A.Dropped off after hours, but prior experience with staff is positive
MICHELE S.The app is very unreliable. Checking in was frustrating and I arrived at 5:30 to return the truck and couldn't get the app to work for the return process. I tried for over 10 minutes.
Brittany C.We rented to take vehicle from SC to Fl. We were told that if we returned it a day early we would have been given a days credit. . We returned it a day early and were refused a credit
Bruce H.Great service
DEBORAH C.Van was pretty dirty and obviously not cleaned fully prior to rental. In this case because my rental was specifically to move one item, but if I had been loading and moving a large amount of things it would have been irrirating to have to clean the van out properly prior to using it.
RANDALL S.More clear marking as to where to go. Long wait times because U-Haul is just a side business are challenging when you're on a schedule.
James R.Very satisfied with the customer service!!!
Jermaine S.We have rented from this location multiple times and have always been serviced by a friendly service rep that helped us in a timely and professional manner.
Karen M.Very professional and Very helpful. Thank you Kurt
MARK J.Could not access the code to pick up truck. Had to wait for locations to open then the battery was dead & had to be jumped so it would even start
Beverly B.