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Andrew R
Customer Reviews for Sound On Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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better customer service, i was expecting for the trailer to be inspected at the time of drop off. spoke with someone at the counter and all they said was to drop it off. i wouldnt want to get charge for anything that happens to the trailer after drop off. and i also did not receive a notification until i completed the return myself on the website hours later. i know my trailer was returned in perfect condition, clean and empty.
javier bAJ was a pleasure to work with and the rental process was easy & simple. Highly recommend renting from this location!
Morgan GGood people
JAMES Rvery straightforward pickup, huge lot to make hooking up a breeze.
Tim BHave appliance dolly at location
Brittany MGreat guys up there! Work with you and very nice and understanding!
Corey PThe pick up went smooth and the business provided vehicle safety information.
Alan JVery good and courteous svc
CLINTON PThe 2 wheel trailer was in poor condition. The ball hitch was prone to sticking to the truck so forcefully that it required a bottle jack to remove. It made returning the truck an excruciating process. Also the ratchets on the trailer were rusted in place. I had to pound on them to get them to function. Releasing the straps from the ratchet took herculean effort. Oh also the truck had the engine light on when I picked it up. The people renting it to me just reset the light which subsequently came back on. MAINTAIN YOUR EQUIPMENT!!!
RYAN GI was mad the first time cause the U-Haul agent send me all the way out there by Newport to pick up a U-Haul that I had a reservation for Anderson one so I had to wait another day until someone open up other than that my experience was great!
Melkisha DI very much enjoy talking with the young man at this location. I wouldn't dream of going anywhere else for my moving needs! Keep up the great customer service.
Ellen YThe staff was helpful and friendly and it looked like they kept the tricks clean but my 15ft truck broke down at destination and needed a tow. Not sure if they're responsible for that kind of stuff but i need to say it happened.
benjamin hI came in to rent a van for a few hours. The guy said it was allotted to me for 2 days. I said I DON'T NEED IT FOR 2 DAYS! I brought the van back within 4 hours and was not only charged for the 48 hours but i was also charged for and day of insurance since it said it was still out until that Monday. I picked the truck up on Friday around 3:30 and dropped it back off by 8:30 or 9 sometime around then. I called Sound on Wheels and told them it was returned look at your camera footage and you will see that not only was it returned, but I had to come back bec I left my cell phone in the van. I always fill up the gas tank with more than I started with and there is no recourse for some kind of deduction. I pumped $5 into the tank bec i only went 25 miles and the needle didn't move. I put in 5 more dollars and it didnt move. I put in 5 more dollars and it went to the full mark. This is not the first time I have had an issue with the gas, but if i brought it back a little less full then i would be charged. I need to move in Jan 2024 and I guarantee with all the issues I have had with your company I will not be using you. I need 2 26' trucks to move and I will def give someone else my business.
KRYSTA RIt's find wouldn't change anything
wanda sI did after hours drop off at this location. Still waiting to talk to Uhaul representative to discuss my bill.
Jack MTruck had trash in it and battery was dead
Michael RNothing it went well! AJ had awesome customer service! Please recognize him for his great attitude and all his help!
Jamie EAgain is in Augusta Maine nothing to improve this location. he asked me if I felt comfortable backing it up and I said no he said no problem just get it close I'll unhook it and push it into it's parking place
Barbara BEverything was great I had a great experience!
Panzetta DReally great selection and plenty of space to hook up and park.
Greg BKeep the owner out of the customer reps conversations. He needs to learn customer etiquette. Everyone is not out to attack.
Terrence MStaff was friendly. Very clean vehicle and no lines quick service
Sabrina CThe customer service representatives were very nice and courteous. Moving really takes a toll on someone,it was so refreshing to feel that someone honestly wanted to assist me. Those gentlemen are doing GREAT JOB.
Tamela BHad to call for pick up because the app and website didn’t give me a pickup option took 30mins to finally get the truck from the site and the movers were waiting
Joseph BFast and easy…in and out in a few minutes.
Dale CThis move was a spur of the moment thing but everything went great and fast!!
Ed OProvide better customer service, and provide clean trucks with gas above 1/8 a tank
Spencer GGreat to work with and very accommodating.
lisa kAfter hour check did not work for us.
David APeople was very friendly I will be renting again.
Tammy HEverything here was great I arrived walked in with keys greeted and told I was good to go as i had already paid online.
DEMIAH RNice staff. Truck we rented had a bad cigarette odor to it, but overall, great experience
Lisa TThe people at Sound On Wheels were quite accommodating and courteous.
Thomas BI had originally ordered the moving blankets but the day I picked up the Uhaul I was told they had no blankets for me rven though I ordered them online. Then I had to figure out how to get some for my furniture. It was a big pain in the butt but I figured it out. Would have been nice for them to call and let me know they had none in advance!
Amanda SEverything was excellent
gayla jEverything was great
Christopher JAll went well and smooth. This office works with no hassle.
Daniel MI have never in my life been so dismissed. I had zero idea how to un hook. There were two men there and neither felt the need to assist. He advised where to back it in. I asked for help to unhook and he said if the other guy got freed up he may be able to help. Then he walked away. It took forever to unhook, broke three nails and my hands were filthy. Absolutely, zero gentlemen at this location!!
Samuel BExcellent service à la clientèle. No long wait time. Will use them again.
Sabrina SWe hope that the drop off location will report the leak in the left back side of the trailer so the next customer does not have their contents damaged.
sara s