Évaluations des clients South Davis Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de South Davis Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Alden T.
Évaluation :

Le client n'a pas laissé de commentaire.

Faris J.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos R.
Évaluation :

We used a cargo van on a holiday when the office location was closed. I called to set up the reservation a couple of weeks before the holiday, and they called the day before to confirm the reservation. The cargo van was ready for us when we arrived and the self check-in process was easy (though you do need a smart phone). We did not have any trouble and would use this service again.

KRISTIN M.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl B.
Évaluation :

Le client n'a pas laissé de commentaire.

JIEQUAN K.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel U.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVA I.
Évaluation :

Not a thing. Service was excellent.

Christian P.
Évaluation :

The online reservation process seemed easy, but when I got to the site early in the morning, the glitches just kept coming.. I had no idea I had to submit so much extra info through my phone and it seems that my pick up time and phone number had been altered by something. Thank goodness the manager was there on time so that I could finish the process and get moving. He was really helpful. The U-Haul online process for renting was horrible.

GAYETRI P.
Évaluation :

Le client n'a pas laissé de commentaire.

Arthur E.
Évaluation :

I know uhaul can get a bad rap sometimes, but the guys running this store are on top of things and try their best to help you.

Nandi L.
Évaluation :

The truck was dirty inside and who knows what person used it before me? During a pandemic it should have been wiped down and sanitized but it smelled weird and was dusty inside

THOMAS B.
Évaluation :

The cab had a small amount of garbage from the previous renter. The rubber seals around the driver door were loose and hanging so lots of air noise. I pushed it back in place before leaving for Oregon. The truck ran good.

MICHAEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM M.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD S.
Évaluation :

The technology needs to be more user friendly. This is the 2nd time that I have used the online check in. Way too many problems -- this has been an issue for close to one year. Still not addressed. I plan to follow up on this issue. If this is going to be the process for checking In. Timing out, before the checklist has been completed. Not able to see the screen on the cell phone in sunlight. Damage review email - expired. My question -- how do you as a large business -- expect to have repeat business, if these issues are not corrected -- IMMEDIATELY. Please correct ASAP -- or it is time for me to look for a business that truly cares. rodshaw73@gmail.com

Janet R.
Évaluation :

In the glove compartment were 2 sweet rolls and a box with an odd looking, yellow fruit inside, left by the last users.. I suggest that this compartment be checked regularly. I had trouble getting the truck out of "park". Like it was IMPOSSIBLE. I called U-Haul, and spent nearly 15 mins being transferred to different people. I hung up & then called 10 mins later. Consistently, no one could tell me how to solve this problem. (The truck manual failed to address it as well.) Ultimately, my husband called a Chevrolet dealer; he solved the problem. You turn the key, press on the "park" button and turn the steering wheel back & forth --- Morale? Don't leave the U-Haul premises without being certain you know how to put vehicle into park and how to take it out of park.

ricky S.
Évaluation :

Le client n'a pas laissé de commentaire.

robert V.
Évaluation :

my reservation was for Saturday at 8 am. you had me pick up my truck in Davis (22 miles away from my reservation pick up in Elk Grove) at 2 pm (6 hours later than my reserved time).

JORGE V.
Évaluation :

The staff didn't pick up the phone when I called. I also couldn't reach a rep when I called the 1-800 number. Thankfully, it wasn't an emergency. Experience was great otherwise.

agustin or Sarah M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael L.
Évaluation :

I requested a dolly and none was with the truck. No attendant was available at the location. Have been unable to get a refund.

jiequan K.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristen R.
Évaluation :

Le client n'a pas laissé de commentaire.

Carmen B.
Évaluation :

It would be nice if someone could make sure the side mirrors are adjusted right for driver. I wasn't able to adjust because they were too hard to move. You had to do manually.

JIEQUAN K.
Évaluation :

Le client n'a pas laissé de commentaire.

LAENA O.
Évaluation :

I received email saying my reservation was cancelled when it wasn't, which was confusing and stressful. That aside, I called the location to reschedule my reservation time and the representative said that would work fine. The day of he called me the day of to tell me I was late for the original pickup time. He said he didn't remember agreeing to the adjusted time, but I definitely spoke to the same person. I felt rushed because he let me know I needed to be there by 12 sharp so he could go to lunch. Seemed disorganized and rude. The young man who helped me return the truck was incredibly polite and helpful.

Antonio H.
Évaluation :

These guys were just great! Made everything quick and easy. Even cleaned up the truck for me before using it. Super kind and professional. Would totally recommend 100%!!!

Richard O.
Évaluation :

Excellent and friendly customer service. Thank you!!

Todd J.
Évaluation :

I think that your mobile checkout system needs a little tweaking. I did not know that I was responsible for checking the final milage. I had entered a guess milage because I had already put the key into the key lockbox. So in your text message for checking out after the business closes to check the milage before returning the key.

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL L.
Évaluation :

Le client n'a pas laissé de commentaire.

Natalia F.
Évaluation :

Le client n'a pas laissé de commentaire.

Lea S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C.
Évaluation :

The 24-hour late drop off process was easy to navigate with step by step instructions with my smart phone. Thanks, UHaul.

jiequan K.
Évaluation :

Le client n'a pas laissé de commentaire.

weicang W.
Évaluation :

Le client n'a pas laissé de commentaire.

Christian J.
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley C.
Évaluation :

The steering wheel was sticky. And customer service could be better when explaining procedures.

Leannah M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sondra M.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin H.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul H.
Évaluation :

Le client n'a pas laissé de commentaire.

RICARDO U.
Évaluation :

Much room for improvement in customer service from the desk person.

Rebecca W.
Évaluation :

Le client n'a pas laissé de commentaire.

Isabelle P.
Évaluation :

I reserved a dolly but it was not available at the time of my move. Perhaps this was because I changed my reservation to a one-way trip a few days prior to the day of but I did still include the dolly on my reservation and was disappointed to not be given one and I had to go out and buy one. The staff who helped me, however, was very helpful upon pick up.

David W.
Évaluation :

Office is inside a self-storage facility and not easily accessible unless the gate happens to be open. No obvious instructions outside as to how to access or use the facility for vehicle rental or how to complete the self-service process using your smart phone. It just so happened that pickup occurred when a gas powered leaf blower was in use making communication difficult.

CEMAL D.
Évaluation :

I don't think vehicles are sanitized after each use. It may be impracticable to do so, but it is not a good practice during these days. I wiped the steering wheel, door handles, all The knobs and handles. My overall experience has always been pleasant at this location. Especially, this time the staff appeared friendlier than those I encountered during my previous visits.

PAULA E.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

Remove/retrain the employee working. He spent the entire interaction railing against U-Haul and refused to sell us the needed supplies apparently b/c he thought this would be damaging to U-Haul. With all the talk of additional measures in light of COVID, the truck was disgustingly dirty and there did not appear to be any effort to do the minimal cleaning let alone anything additional in the fight against COVID.

Kristen R.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan T.
Évaluation :

Disappointed being charged for gas when I only went fourteen miles total and put back in over3 gallons

Patrick M.
Évaluation :

Easy to find, convenient access. Drop off was quick

PREETHAM G.
Évaluation :

One employee wasn't wearing a mask, which he should have been.

Connor R.
Évaluation :

There was some dirt in the back of the uhaul. Other than that, it worked perfectly.

LISA H.
Évaluation :

Quick and easy will go back again real soon

Dana N.
Évaluation :

Le client n'a pas laissé de commentaire.

Erin H.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph O.
Évaluation :

Le client n'a pas laissé de commentaire.

FERNANDO H.
Évaluation :

Lady at front desk was very rude. Didn't seen like she wanted to help

ANDREW S.
Évaluation :

Let us know how to return the uhaul, even after hours

ISAIAH J.
Évaluation :

There was no one available when I went to drop of the moving truck and it took 7 calls before someone at the office answered the telephone. And the only instructions that were given during the phone call where I had to return the truck online. Worst service I have ever received.

JAGADEESAN G.
Évaluation :

Le client n'a pas laissé de commentaire.

Edher A.
Évaluation :

The pick up and drop off was great. The truck was not clean. Immediately I started to have an allergic attack and noticed lots of pet hair on the seats and dashboard. Debris on the floor and cupholders sticky stuff on the armrest and lots of bird poop and dirt on the windshield which made it hard to see to drive.

Adriana J.
Évaluation :

Le client n'a pas laissé de commentaire.

TESSA T.
Évaluation :

For this location, UHaul needs to: fix the gate, fix pinpad machine, more professionalism. There was a rude man on the property after entering the gate who seemed tired of telling people which door was his house and which door was for UHaul.

ELMA G.
Évaluation :

Le client n'a pas laissé de commentaire.

DEIRDRA B.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL S.
Évaluation :

Le client n'a pas laissé de commentaire.

SHEILA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Matt B.
Évaluation :

Le client n'a pas laissé de commentaire.

Sean W.
Évaluation :

The person who helped me was very personable. Unfortunately he didn't understand that it was a one-way rental. As for the rental agreement, that needs to be digitized so that we do not need to carry around the paperwork.

Rick S.
Évaluation :

Le client n'a pas laissé de commentaire.

anand M.
Évaluation :

User friendly.

James L.
Évaluation :

Le client n'a pas laissé de commentaire.

Devon P.
Évaluation :

Le client n'a pas laissé de commentaire.

MOLLY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Tom E.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael A.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew D.
Évaluation :

good phone skills

Jeffrey L.
Évaluation :

Le client n'a pas laissé de commentaire.

Kambiz S.
Évaluation :

Le client n'a pas laissé de commentaire.

Teres W.
Évaluation :

Good service

Lynda Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan B.
Évaluation :

The individual working there at pickup was awful, made insulting comments and did not care to explain anything about the truck, such as the hauling assistance. Luckily we have had uhaul trucks before so we knew more than most might. Absolutely, hands-down the WORST customer service, if you could even call it that.

Paul R.
Évaluation :

I once heard that, "You should never try to improve on perfection."

Nicholas K.
Évaluation :

Le client n'a pas laissé de commentaire.

pamela P.
Évaluation :

It was difficult to reach staff member but once I did, very helpful.

Amanda R.
Évaluation :

There was a full soda can in the front cab that spilled after I initially picked it up.

Jenifer C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly B.
Évaluation :

With everything going on people are strapped for cash. It would be nice if you did a rebate program during this covid-19 thing as a lot of people have to move cuz they can't work or afford housing Or at least be willing to do some bundling. I had the pickup truck for 10 days there was no real break anywhere rather disappointing.

Kory W.
Évaluation :

When I drop a van off, call and talk to the staff, return the key in the slot, and make sure everything is ok, I should not have to receive a voice mail message 2 days later, after the van is due back, asking me where the van is. Even if I hadn't called, how hard is it to check on the street in front of the store to see what vans are parked there? This is really bad. They apologized when I returned the call and I appreciate that, but this should never have happened in the first place.

Arsenios N.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIA LUZ O.
Évaluation :

Excellent service all of the way and very nice front counter experience . He was very kind, expeditious and helpful .

Amy G.
Évaluation :

Awesome , amazing customer services especially with th extra precautions !! Very clean and thorough and Safe!! A++

Robert G.
Évaluation :

Awful service and we won't use south davis uhaul again

Lukas K.
Évaluation :

Le client n'a pas laissé de commentaire.

Florence A.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra O.
Évaluation :

Le client n'a pas laissé de commentaire.

Dan N.
Évaluation :

South Davis Storage is the best!

Non reviews have been submitted for this location.

Retour
Haut de la page