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sandra r
Customer Reviews for South Davis Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The customer service was excellent and the process was quick and easy.
Joanne BThe gate was closed and there was no way to open it. They had to notice you there and open it for you. Same when exiting.
Malcolm MCustomer service was great!
Katherine ARobert was very helpful, and when I extended my rental by a day on two or three different occasions in a very professional manner he checked for conflicts with prior reservations and said no problem. My reasoning for renting the van was very stressful, but the Uhaul rental was the highlight of the whole experience. I definitely will be a repeat customer.
David WBobby was fantastic!
ELLIOTT PThe guys at this location make renting a van easy!
CHRISTIAN PThe guy behind the desk when i was picking up my truck is an ageist, misogynistic jerk.
Jessica LAll was very good.
Ed COh if you can provide a dolly on the trucks that be very help full other than that is everything good
JORGE GVery friendly, knowledgable, and helpful. Great experience!
Kelly GI was checked in and on the road very quickly. The truck was very clean and ready to go when I arrived. The gentlemen working were very friendly and helpful. A very positive experience!
Sandra TThe person who helped me was great. Efficient and knowledgeable.
Jaymes AThanks for being there, 👍🏾😎
REGINALD SExcellent service
Cristina PDesk worker very nice, helpful and efficient.
Wendy BI can't think of anything that could be done to improve the next customer's experience. In the digital age, it is very rewarding to speak with two U-Haul staff who are very articulate and polite and who help you figure out how to adjust the side view mirrors.
RACHEL YThanks for everything.
REGINALD SThe staff here are always polite, efficient and helpful. It is definitely my preferred place to rent Ubauls!
Brooke JI have no damn receipt or contract
Kristin TGreat customer service, very professional , very polite and helpful.
LAURA rI have used the Chiles Rd, Davis Ca location on many occasion, they are very professional, polite and accommodating. I would definitely recommend them!!!
Bethany FExtremely professional staff, it's refreshing to get competent customer service these days.
Mark PBetter equipment.... Suspension on this truck was horrible. Also need tie down rings in truck to secure loads. And Bluetooth Link to radio for cell phones.
Hal HHave your app do check-ins faster. I chose this location as I thought I could do the pickup entirely on the app, but I was waiting for approval forever, so I just went in and got the truck that way.
christina tWe noticed the gas cap needs repair/replace.
elaine cRobert at front desk is great to work with.
denise MInteraction went well.
MARK RVery bad service, ppl here are weird,, gave me a uhall with full of dirt and leaves even after they flushed the car, it’s still very dirty even I asked the guy cleaned it again, The bad thing is after I returned the uhall, got a receipt saying missing/damage charges for $150, it’s ridiculous, I’m pretty sure car didn’t get anything damaged or missing, very very bad experience
Hongtao XMy reservation was switched from a Dixon location within walking distance to a Davis location, approximately a 20 minute drive each way in the wrong direction. This added extra time and extra expenses to an already expensive day. There was zero attempt from uhaul to make up for the extra costs. The website is very odd and I was annoyed I had to take pictures of myself and my drivers license in the dark in some random driveway near a frontage road. Why wasn't this available to me prior to checking in? Then the website asked for a third party to sign off on my reservation. I couldn't use my number and had to have uhaul text my mother at 7 in the morning before getting in. She received a text saying someone would call soon but never did. Completely asinine and unnecessary and it could've held up my whole move. Ridiculous. After a fairly lengthy sign in process, I figure out how to get in my truck and it drives super awkwardly. Very sensitive acceleration and very loud brakes that sound like a jet engine. What I thought would be a $70ish reservation ended up being $150, due in part to the last minute change in location and other nickel and diming. I sincerely hope I never have to use a uhaul again.
Rob BBob was great to work with!!!
allen cIt was a great experience for me. Easy to rent, good service. Easy to return.
Joshua JThe truck was dirty with prior users belongings still in it.
Thomas HI was most impressed with the staff and the vehicle.
Craig HExcellent service à la clientèle. Convenient pickup and drop off.
Brett MAll good!
david rSo easy - can't imagine it being any better!
Lynn LThe rental was quick and smooth clean van ran great in and out procedure excellent service thank you so much
crystal pThe main desk changed my reservation time (3 hours ahead) without notifying me or requesting confirmation. So, I was forced to alter my schedule to be able to get a truck for the next day. Then, the car was dirty.
Christian BI rented an appliance dolly, but no one tell me there's no dolly in van. When I call the telephone operator, he mentioned I can take one from local storage. However, I cannot get the dolly because I didn't rent their storage room. The van was good. Whats wrong with U-Haul?
Chengze WVery satisfied with the quick and prompt service provided at this location
Ayman ZGreat service and exactly what we needed!
Jeffrey HNothing, perfect!
Francisco FThis place is just HORRIBLE, RUDE and when I took the truck back I put exact amount of Gas on there BUT THEY STILL CARGED MY CARD $47,25 it should call Theft Uhall
Christopher KEverything was fine thank you
Eddy G👍
Stephen JThe truck was poorly maintained. The steering had so much play it was dangerous to be on the road. The front shocks were completely worn out and bounced uncontrollably. This truck was a hazard to be on the road.
robert cUhaul wasted my time. I have rented for six years multiple times and the agent still asks for two references as if I would still the truck. Next an erroneous e alert required me to call a toll free number which put me on hold for over ten minutes. The next time I will look for a different vendor who treats repeat customers with the respect they deserve.
Jason D