Location was very customer oriented and helpful. I would highly recommend.
Tonya J
Customer Reviews for South Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fast helpful and friendly grade A professional s
Tony BAbsolutely recommend South Park U-Haul. Friendly and helpful staff. Clean, organized location. Easy truck return after hours. I would definitely rent from South Park again. A+ rating from me!
Barbara LNo issues.
Jim RNo assistance was offered to un-hitch the trailer. I had to do that myself in the rain and it was difficult for me to lift.
Brian KRien
William SExcellent service à la clientèle
Juan PExcellent people and service
CHARLES SThis location is small and hard to maneuver. I parked the 20' box van in the most open area I could find. After turning over the keys, the associate gave them back and told me I had to move the truck t particular area, which wasn't mark upon arrival. The parking area was tight to pull into, had posts that had obviously been hit previously, and had other vehicles (not U-Haul) in the way. It seems it would have been safe for all involved to have a U-Haul person handle the vehicle in such situations. Overall the place was clean and the associate was polite.
Jackie SLeara went above and beyond assisting me with my move. I would highly recommend this location to anyone needing to rent equipment.
Kelly LEvery time I have used this location the staff is always gone. It is so frustrating knowing they have the rental contract with a time on it and there isn't staffing then. I would not recommend this place to anyone!
Melissa HI have no complaints about the performance of the local pick up site. They did a good job. The U-Haul website is another matter. If you want to improve something for the next customer, I suggest you start there. Stop making all users pass through page after page of upselling. People who have experience with rentals usually know what we want, we don't need to have to turn down every good and service U-Haul has to offer. Most of all, stop adding things to the cart that are not requested. I had to remove moving blankets from the cart 3 or 4 times, and then when I got to the location to pick up the item I rented, the clerk had to delete the blankets again.
Terry AVery good expirrence renting using the 24/7 truck share. Great location and very clean equipment .
Ralph KIt took me a while to get to the truck, even after I had gotten the keys, due to it being locked inside the gates. Had to call and get access to the gate. Once inside went through the final checks of the truck and noticed the furniture dolly was missing from the truck. Reported it via the app and had to take a picture of the inside of the truck to show it wasn't there. I was still charged the rental fee for the dolly that I didn't even get. I had to go and buy one because that dolly was needed. The next morning after drop off, got a call stating that because their furniture dolly was missing, I would be charged for it. Told them it was missing when I picked it up and that I reported it missing upon pick up. The lady just said ok and hung up. Overall, it wasn't a great experience. There were zero issues with the truck with the exception of the missing dolly. The location made it very difficult to pick up the truck even tho it was supposed to be during business hours and the gates were all padlocked and there was noone in the office.
Tony WEverything went well.
Donald D | RéservationThe people that assisted me in setting up the account were excellent and the facility is wonderful.
James L | RéservationEverything went smoothly thanks 😊
Tammy S | Réservationwhen I called it said they would be open till 5. I showed up snd they were closed. I called and told them I was there to drop off a trailer and was told they were closed even though I had to have the trailer back. Then I had to have a code to get inside the gated area and they acted like I was trying to steal something since I needed a code to get in and out of the gated area even after I told them I had a uhaul trailer and they had my information.Then was told to just to go to the app and do a return since I showed up when they were closed. How is it my fault your info shows they close at 5 and it's 3:00? So just dropped the trailer Then spent 10 mins answering all the questions online to have to call them back and have the woman again, not listen to what I'm saying, tell me she has to call someone else since I'm inside the gate and needed out. Even though they pulled up my information and could see I was there to drop off a trailer.
Shane BU-Haul should provide as much support as they can for the folks that staff this particular rental facility. The direct care, support, and guidance provided by the people at South Park in Cullman, AL make every bit of difference in the overall experience. I will return to this facility as frequently as possible in order to get the personal care and "human" factor of great customer service.
AARON JThe office manager Leara was kind and helpful. Fortement recommandé!
eric aThis is a wonderful storage and U-Haul center. The office manager Leara is very professional and patient. I give 5 stars to South Park Storage.
Eric A | RéservationGreat people to deal with! Will go here again if I need uhaul.
Marc CThe trucks are behind a gate. I was not given a gate code to access the truck. My wife and I waited for an hour on the phone to try to get the gate code. Eventually the owner of the facility arrived and opened the gate for us. I was transferred 4 times during the hour I was on the phone. Reach person told me the next person would help me but that never happened. When returning the truck the same thing happened. Absolutely awful experience.
Robert TExtremely nice people. Quick process. Will not rent from anywhere else
Robbin RThere was no person located at the pickup location despite the location indicating they opened at 9am. When I had trouble with the U-Haul app and could not access the locked gate or the key to my truck, there was no person on site to help. When I called the local number listed for help, multiple times, no one answered. It took being on the phone for over an hour with a U-Haul account manager to be able to access my equipment.
Gardner SFriendly staff and very helpful. My storage unit was ready and clean. The U-Hual system assigned me a different place to return and South Park Self Storage took care of that for me so I didn't have to go to another location. A true one stop shop!
Rita M | RéservationThe system assign me a storage unit and a drop off location that was not the same and the nice lady at the location of my storage took care of it.
Rita MIt was complicated calling to get a code to enter the gate had to call several times before I could get a code to enter the gate. Once I received the code I had to go thru several steps on my phone to pick the truck up which took a lot longer than expected. I also had reserved the truck and called ahead of time and asked if I had to be the one to pick the truck up and was told I didn't have to be present to pick up the uhaul that information was incorrect. I had to be present to pick the truck up.
Lindsey RDifficult to drop off. My husband could see employees but they were in a meeting. They were not willing to help. He had trouble with the app. Got it done but disappointing.
Gregory CUp the speed limitations to at least 65mph. 55 mph is dangerous on the interstate in heavy traffic.
Kyle MThey were fine.
Sally RRien
michael lVery bad experience! They were not open when they posted they were. We could not get in local contact with manager We had to keep calling corporate to get in or else we would have had to pay for another day rental. Absolute aggravation to deal with!
Scott PVery confusing about how to pick up the truck. I spoke with a woman who was very rude. Someone let us in the gate when we got there yet we didn't know you needed a code to get out. U-Haul never provided a code to exit the facility.
Jody PAlthough Saturday hours posted showed this location to be attended, there was no employee. The phones went to an answering service. Due to a glitch, we had to spend over an hour with customer service...transferred to several departments.
Kristy KStop over charging and listen to your customers (I'll never be one again and if I can help it your business is about to slow down Word of mouth can be pretty powerful
Bernice SI was from out of town. An issue on my end occurred so I immediately brought the rental trailer back. You folks still charged me full ticket. So I'll most likely go elsewhere
THOMAS CGreat location, very friendly
Ivan DEasy stress free experience all around.
Richard GTwo things. First, the windshield on my rental was cracked. Econd, Uhaul's website needs to be improved. Website needs to be more user friendly and it locks up. Overall, I would use Uhaul again and I would recommend Uhaul to friends.
James LTruck cab had lots of food droppings left in it. A dolly was left in box. Drivers side 12V adaptor inoperable. Otherwise truck performed well on a 1300 mile trip loaded heavy.
FREDERICK T