Évaluations des clients South Street Auto Salvage Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de South Street Auto Salvage Inc

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James D. le

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Le client n'a pas laissé de commentaire.

mario E. le

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Acted like he waa doing me a favor. Does not know how to talk to customers or be helpful. Would not let me do return process on my own so he could overcharge without me realizinf

Wolmar F. le

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After I Bering the Van back I get a charge of $ 77.00 and the time before that was $ 100.00, I want to request the money back, also I get afraid to keep rent it, because after your guys change the way to rent it, start to have charge after bring the can back

Letícia Bianc M. le

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I was double charged

Dmytro O. le

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Le client n'a pas laissé de commentaire.

Joao C. le

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Le client n'a pas laissé de commentaire.

Rogerio A. le

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Le client n'a pas laissé de commentaire.

Mohamed A. le

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I just had the worst experience with Uhaul. I had a pick up time at 7:30am in Elizabeth Ave. i did the online check-in to find that the van is locked inside. I did not get a person in the phone until an Hour later and representative lady told me that she will call me in 5 mins but never called me again. Finally after an hour I got somebody on the line but she sent me to the south street location. She was also very rude and did not even apologize. On this location everything was fine but I spent a lot of money on Uber going between locations. I also made sure it’s 7:30am so I don’t get stuck in traffic and because I did not get the van on time I set on traffic for a long time which costed me a lot of money. Very very poor experience I will say!

isiah W. le

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The location where I rented the dolly from was horrible. The staff was VERY rude. I was told by Uhaul that I could bring the dolly back before 8pm, and I rented the dolly at 2pm. When I got there and they asked when I would bring the dolly back and I said 6pm, they said that wouldn’t work because they close at 5pm, 3 hours after I picked the dolly up. So, I had to bring it back the next morning (this morning) and they called me very rude stating “this Uhaul, where’s my dolly?” As I am in route to the location to drop it off in the morning as we’ve discussed the day prior. Overall this experience was horrible and I honestly think you guys should remove that location. The staff there has horrible customer service.

Alfonse P. le

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Le client n'a pas laissé de commentaire.

Tania W. le

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Le client n'a pas laissé de commentaire.

VICTOR P. le

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John was Unprofessional, Rude, has a NASTY attitude and charged me twice for the same rental and this was the second time we went to this location. The first time he was not there when we went after taking off work and hiring help and we had to cancel. We spoke with a rep who reimbursed us for his negativity and we had to go there again bc it was super convenient thinking we would get someone else to help but it was him again treating my husband and I like scum. He then charged us twice and when I called to tell him he was still rude and basically called me incompetent. I would have NEVER went back to him but I was picking up items that were donated for 2 families that lost everything in a fire. I work for Rutgers Police Dept and would not lie this is totally unacceptable. I just want the $49. Back

John Paul C. le

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Person was very accommodating to my Schedule and the Snow Event as to when to bring the Van back. He will work with you.

JANICE T. le

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Le client n'a pas laissé de commentaire.

Aaron G. le

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I was charged for CDW coverage that I declined. When asked about it, I was told that I would always be charged for it. I returned the van with the same gas that I received it and was charged $21 for gas. All in all the experience was awful and disingenuous.

Robert C. le

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Le client n'a pas laissé de commentaire.

Thank Sandra S. le

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The service agent was rude a nasty.

Iris M. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

gardenia N. le

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Le client n'a pas laissé de commentaire.

Kimberly L. le

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Le client n'a pas laissé de commentaire.

Rochelle A. le

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The person renting the uhual truck to me was in my opinion unprofessional, I believe that instead of going based upon my reservation I put in, he created a whole new one with out my consent. He did not ask me about insuring the vehicle, when in my reservation I created the day before I specified that I did not want to insure the vehicle because I knew I would bring it back in the condition I got it. So after he charged me I asked why was it so much he stated there were fees and insurance, I replied that I did not request to be charged insurance, angrily he replied there was no way I could be refunded for that even though I did not give him the right to charge me for it. He was not friendly, very impolite and not straight forward about what I was being charged for before he went through with the transaction. I will not refer anyone or do business with 320 South St, Newark, NJ 07114 location!

Gail J. le

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Had to wait an hour for the van. The man was very rude. I will nit be using this location anymore

Crystal J. le

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Was over charged over $100, terrible service

Diane C. le

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Guys were great

Matias S. le

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Good place !!

Ronald B. le

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Was the most negative experience I've ever had with UHaul. I had scheduled a 10:00 AM pickup...had to wait 20 minutes for the individual to show up. Every other word out of his mouth was F**k this and F**k that. Was filthy and didn't have any sense of customer service. The vehicle had a check tire pressure light on and he didn't even care to resolve it. I would never go back to that place again!

marcus G. le

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Better employee

Adrian G. le

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Attitude was unacceptable perhaps better customer service

MARIA R. le

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Le client n'a pas laissé de commentaire.

James R. le

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Have the van gassed.

David A. le

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Rude associate

PEDRO D. le

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Location is a junkyard. Person there not friendly at all. Trailer business.

Takiya M. le

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Le client n'a pas laissé de commentaire.

monica S. le

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Le client n'a pas laissé de commentaire.

ALEJANDRO S. le

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Customer service in this location is not great. Also they over charge price.

Denny S. le

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Worst uhaul location every, computers where down would do a maunal rental even though had reservarion, truck was dirty with trash, low tire pressure light, oil overdue light and service over due light, owner was rude and very un proffedsional , Has no customer service skills and really doesnt care

Katie L. le

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The phone number we called wasn't letting us through to a person or a voicemail.

Deborah R. le

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Le client n'a pas laissé de commentaire.

Catrina W. le

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He is very rude very poor customer service

ROSALIND W. le

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You can improve service by notifying customers ahead of time that the reservation is not a confirmation that you will get your the van or truck that you ordered. In addition the customer should be notified immediately if their reservation is going to be cancelled because no van is available or no truck is available

Michele R. le

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Nothing at all

Richard B. le

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I had to walk through a scrap yard banging on doors to find one person working. I told him I was dropping off the truck and he said I would have to find somplace else because the lot was full. I told him that this is where I was supposed to leave it. After a brief heated conversation of me basically telling him that I wasn’t driving it anywhere else he took it. I was given no paperwork at all at drop off. He said it would be done with email.

julio M. le

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Lock of professional appearance and unsatisfactory atendiment of the person in charge, whose did not provide a proper receipt detailing what was charged only a hand written total on a piece of paper

Carlos M. le

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Le client n'a pas laissé de commentaire.

Dylan K. le

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Le client n'a pas laissé de commentaire.

Adrian M. le

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Train the rep at this site on how to do customer service and explain equipment properly

Mohammed N. le

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I was charged too much 94 dolars for not even 10 mn

Christine C. le

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Unfriendly employee. VERY rude. Van was dirty.

Marcia G. le

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Owner, or rep was rude. g

josh S. le

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Not charge $135 in hidden costs that were not negotiated or stated on contract It's a scam like every other service these days.

Richard M. le

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Le client n'a pas laissé de commentaire.

Patrick W. le

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I will never go thru uhaul again my experience was the worse ever. I always move with uhaul but this time it was different

maynor A. le

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The person in charge dis not want to release the truck I had reserved to me. He said be needed it back before 2pm, and I had told the customer service representative that I needed it until 7pm. It was a battle just to get the paperwork started which took an hour of my valuable time. Then he charged me for insurance when I did not ask for it, so we had to start the paperwork all over again. There was something wrong with the system so it took ANOTHER hour to fix that problem. He was very rude and unhelpful. In order to get the rental truck I reserved the day prior, I had to agree to drop off the truck to a uhaul 8 miles out of my way. I have never had this experience with uhaul before. This was horrible.

jennifer W. le

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Le client n'a pas laissé de commentaire.

curtis B. le

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Le client n'a pas laissé de commentaire.

Eduardo S. le

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Very bad experience because the guy force me stay with the truck for all weekend and I couldn't stay with the truck for all weekend because I only ordered for 4 hours and had to return 30 minutes later, Please refund my money

Alrad L. le

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Le client n'a pas laissé de commentaire.

milton M. le

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Tha actitud of the dispatcher is terrible he doesn't receive and dispatch with good manners..

Brian R. le

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Equipment very dirty.

Adil B. le

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Le client n'a pas laissé de commentaire.

BIG RONNIE B. le

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Not sure it was just a drop off

verneda T. le

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Better customer service

Jackie S. le

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Upon truck pick-up there was a water bottle half filled with urine in plain sight within the cab of the truck. Also, the bed of the truck was not swept broom clean. This location did not have blankets available to rent. Overall, it was an experience I could not recommend.

Marklay G. le

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I DEFINITELY DON'T RECOMMEND THIS PLACE !!! Since he time that you step in to this place , you gonna feel like you are doing something wrong and the only wrong thing that you are doing ia not to plan ahead and find another location to rent a van/truck or a trailer . Please read this review and DON'T go there . Owner/manager has a incredible bad attitude with customers and I'm can confident to tell you that this is not one of those days that everyone has it . That is the way that they treat customers at this place . Don't expect to get even a "good morning" . I'm feeling really bad to write this bad review but at the same time thats what makes me feel better by helping other people to not use this service . Shame on U-Haul to have a partner like South St Auto Savage .

Matthew B. le

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Le client n'a pas laissé de commentaire.

jose J. le

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Le client n'a pas laissé de commentaire.

Chike U. le

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The owner had an immediate attitude. Couldn't even respond to my Hello. My reservation was for 2 hours from 3 pm. I get there at 3 pm. He asks me how long my reservation will take. I tell him roughly an hour, maybe an hour and half. He then tells me that I need to have it back before 5 pm, and that I cannot leave the truck outside (which is where I picked it up from), and that if I wasn't back by 5, I'd have have to keep it for the night. I said that I knew that, and that I didn't think it would take that long. He then says, "Yeah, I know, everyone says that though. Then they don't come back in time." At this point, it's been 3 more minutes, and I let him know that the longer he takes, the longer it'll take me to bring the truck back. He asks me how many miles I would be using. I said maybe 5. He then proceeds to put a 9 mile estimate on my contract (which I didn't notice until bringing it back). Upon returning the truck back, the guy had more of an attitude when he realized he'd have to refund some money since he didn't listen to my 5-mile estimate. Pros: Truck was clean Cons: Owners/managers attitude, truck wasn't completely full of gas, being told I wasn't allowed to use the truck for the entire time I reserved it for.

Mary T. le

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The service was great, and John the representative was excellent. Very helpful and informative he was??. Yes I will use and recommend uhaul again????

joseph F. le

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Everything was perfect.

Georgina O. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

shane P. le

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The cargo van i got was smelling very badly. I asked them to give me another one, they told me they don't have any other vans. I was about to go to another location. But due to lack of time i had to take the van. I do not recommend anyone to go to this location. They guy is very rude and always angry. This is not even good for UHAUL business. Guys, Please go to other UHAUL location. Don't waste your time in this particular location :320 South street.

Rui F. le

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Le client n'a pas laissé de commentaire.

Sybil B. le

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I only rated the location as "below average" because there was street paving going on the day of pick up and the location was difficult to get to due to street closers, one-ways, traffic, etc. Otherwise the gentleman was friendly and helpful.

Kara H. le

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Le client n'a pas laissé de commentaire.

Larissa L. le

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Worker was nice but the office smells like cat urine.

Alison L. le

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Don't offer an option to return the van at night if that option does not really exist.

GEORGE E. le

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Le client n'a pas laissé de commentaire.

Kristopher M. le

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You can start by removing this location from your roster of third-party merchandise provider. He is very disrespectful and a racist The worse customer EVER. This man blatantly spoke to me in a condescending tone, called my fiance' a bitch and threatened us with the fact that he had all of our information! I am African American and my wife is German, I suggest that you not allow someone like that to represent your company name. We notified the police who said that if it didn't become physical there wasn't anything they could do. We also have told everyone on our social media accounts NOT TO DO BUSINESS THERE!!! WE want the matter addressed immediately! You will receive formal documentation from our attorney if we do not receive correspondence from you regarding this matter..

kerceo P. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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Le client n'a pas laissé de commentaire.

Libia R. le

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I have been a frequent user of Uhaul trucks for quite a long time. This last experience was awful. The owner at this location seemed to be under the influence of either crack or meth. The office was filthy! It smelled horrific. I was afraid to touch the counter. He had several cats inside the office as well which unfortunately I am extremely allergic to. He was rude and unprofessional. He walked around like a crazy man. Unfriendly, hipper. Upon return he tried to bully me to come back the next day claiming he had turned off his computer. I had to demand my deposit back. Then he easily went on the Uhaul app! Plus I believe he even stole my money claiming extra mileage I did not use. Since i was extremely tired and I did not want a further argument I accepted. I am very disappointed. One person who witnessed his outburst said that he is not well in the mind. I will never go back. Disappointed with Uhaul as well.

Raphael C. le

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Rude owner, took over an hour to get vehicle. No wonder uhaul is going to hell. No one from corporate checks in on these locations for customer service.

Andrew S. le

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Absolutely horrible experience! The person who processed my paperwork was surely, short tempered, and told me that I could only use the truck for 6 hours rather than the 9 hours I had rented it for online. I was told that if I could not return the U haul within 6 hours that it would be my responsibility to keep the truck over the weekend (adding mileage to my bill), and return it on Monday. I finished moving in 5 1/2 hours and when I returned to drop off the U haul, the business had closed early. Do not trust South Street Auto Salvage.

ADELINO M. le

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Le client n'a pas laissé de commentaire.

SUSAN H. le

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Le client n'a pas laissé de commentaire.

ANTHONY W. le

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Guess being in the city, it appeared to be unsafe. There was not a specific location for nite drop off. And the instructions at the site were unclear. Nothing more to report!

BRIAN H. le

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Change management at location.

SHIRLEY D. le

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Le client n'a pas laissé de commentaire.

Erica M. le

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Le client n'a pas laissé de commentaire.

Rene V. le

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Le client n'a pas laissé de commentaire.

jose M. le

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the attendant was very rude. I will never come back to this place.

ALEXIS M. le

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I was confused as to where the front office was. There were no signs to point me in the right direction so I had to go walking the premise which made me uncomfortable

Charley D. le

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The employee we dealt with was good, polite and professional. The rental went without a hitch. Our group will rent from them again next year.

Queen T. le

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They were very nice he was so hepful

SANDRA D. le

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Really rude costumer service! The man was almost yelling at me, his tone of voice was very impolite like he was anoyed by my presence there. He didn't offer any assitance with the van or explain anything. He just told me fill up the tank before u come back! When I came back he said oh u are here finally. I know uhaul is a responsible company but u should take into consideration that this kind of personal is gonna make you loose clients. I wouldn't rent a uhaul from that place again in my life. His tone of voice was like I did somebody wrong just by going there to pick up the truck.

arnold B. le

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customer service was very poor.

Clive G. le

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Get the person at the salvage yard to wear a shirt instead of an undershirt and try being polite instead of trying to sound like a New Jersey mobster.

ROGER H. le

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Le client n'a pas laissé de commentaire.